NavaFresh United Kingdom Reviews 

188
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their effectiveness, with many experiencing positive results like pain relief and improved well-being. The ordering process is often described as easy and efficient, supported by excellent communication and timely updates regarding delivery. Many consumers appreciate the fast and reliable delivery service, noting that items arrive promptly and are well-packed. However, some people were dissatisfied with significant delays in delivery, with orders taking over a month or not arriving at all. A few customers also reported receiving incorrect, faulty, or second-hand products, sometimes with missing parts, leading to disappointment and issues with refunds.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the efficiency and... See more

Product

Customers had positive experiences with the product, with many reporting brilliant results and effective... See more

Order

Customers consistently note ambiguous experiences with order, with some praising prompt acknowledgements,... See more

Service

Consumers find service to be positive, with many reviewers highlighting efficient service and good follow-up... See more

Quality

People report positive experiences with product quality, with many describing it as a brilliant and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website was easy to use. The product was delivered when expected and the item has had brilliant results in a very short time

Rated 5 out of 5 stars

Very efficient service with plenty of updates regarding my order. Great product. Will happily give repeat business.

Rated 5 out of 5 stars

A good service. Regularly updated on the progress of my order. Always order from this company as better value for money than other stockists.


Company details

Written by the company

Taking care of the health and happiness of your family is always at the forefront of your mind, and we understand that you don’t have time to search through thousands of stores to buy the items you need the most. You need a way to source high-quality, nutritious, sustainable home and health products without visiting multiple stores or having to settle for second-best, which is where NavaFresh comes in.


Contact info

3.9

Great

TrustScore 4 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(188)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Item is not available in mainland UK

Item is not available in mainland UK, it came from India, delivery was very reasonable the only down side was one of bottles lid broke during delivery caused syrup to leak all over the packaging. Otherwise very happy with item.

November 25, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant Company

Very pleased with the goods. Excellent customer service, the best customer service I have experienced ever and very polite and helpful responses from Swapnil and Rohan. You should train other Companies to get their customer service right 😊

December 12, 2022
Unprompted review
Rated 1 out of 5 stars

I paid $209.00 for these overprices ripoff

have already wrote review that somehow got lost on this , DO NOT TRUST THIS COMPANY, I had ordered 5 kilos of 5 top millet flour , and 5 kilos of millet grain, all of the millet flour in jar is 1lb 10oz , 8 ounces short, not single jar is one kilo , and in grain bag of barnyard is missing, the UPS parcel clearly stated 9 kilos , I send the the pic of my receipt and video, they continue to give me runaround , and finally offered me a voucher , that would mean I would be forced to do business with them again , and pay shipping again, HDC NavaFresh in USA as company lack the integrity , to either return my money for or send the missing items , do NOT trust them . I ordered it on oct 2nd 22, cost $209, it arrived on 18th every item short flour 8 ounces short in each jar and bag of barnyard my order number was51121= I have the video and pics if I could upload on this I would , to save someone else from dealing with this expensive unethical company, I HAVE upload video short,(NavaFresh HDC Siridhanya for USA.) on utube .
this is their adrress , DO NOT TRUST THESE PEOPLE
NavaFresh
Handelnine Global LLC
16192, Coastal Highway
Lewes, DE 19958, USA
WATCH THE UTUBE VIDEO titled
NavaFresh HDC Siridhanya for USA.

the reply below from company they forgot to mention, that they want me to pay shipping AGAIN with their product , if and when I decide to pay the shipping 2nd time for getting all the products I got short-changed for in first place I will remove this and video of utube

October 9, 2022
Unprompted review
NavaFresh United Kingdom logo

Reply from NavaFresh United Kingdom

Hi Rekha,

We understand that you were not happy with the product delivered to you. We have proceeded to carry out a partial refund through voucher as agreed. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions are taken. We do hope you will give us another chance in the near future.

regards,
Swapnil

Rated 5 out of 5 stars

Easy purchase

Easy purchase, good price and fast efficient delivery. Highly recommended seller, will buy from them again.

September 19, 2022
Unprompted review
Rated 5 out of 5 stars

Navafresh for my favourite curry powder

Navafresh is the only place I can get Mr. Poonjiaji's Ship Brand curry powder -- the only curry powder I ever use. With the addition of onion, tomatoes, fresh chilis, a few whole toasted jeera seeds and a good pinch of hing, it makes a perfect masala for vegetables.

Navafresh deliveries are fast and efficient.

August 22, 2022
Unprompted review
Rated 1 out of 5 stars

Used to be good

Used to love Navafresh. But over the last 3 months, the same products I used to order have gone up in price by 300%. The price in India has remained unchanged. When I reached out to ask why, I got the most generic and unhelpful answer saying that it was a demand/supply fluctuation, customs charges etc. Shipping costs are the same, product availability and pricing is the same, clearly this is price gouging at its worst. Used to be loyal to this brand but I'll be staying away from them now. My order numbers are #2459, #2106, #1880, #1785.

May 23, 2022
Unprompted review
NavaFresh United Kingdom logo

Reply from NavaFresh United Kingdom

Hi Vineet,

Thank you for your review.

I understand your concern about the price. Our prices are subject to change, it does include customs charges.

I have forwarded your feedback to our team so they could evaluate it.

Regards,
Lavina

Rated 4 out of 5 stars

Super service

April 15, 2022
Unprompted review
NavaFresh United Kingdom logo

Reply from NavaFresh United Kingdom

Hi Jarl,

We thank you for your valuable feedback. It's always a pleasure serving you and we certainly look forward to doing that in the future.

Regards,
Lavina

Rated 5 out of 5 stars

Good thank you except for slow delivery

March 28, 2022
Unprompted review
NavaFresh United Kingdom logo

Reply from NavaFresh United Kingdom

Hi Lorna,

Thank you for your review. We acknowledge that your order was delayed due to slight delay with the courier partner. We have reached out to the courier partner and they received higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future.

We do hope you will give us another chance to serve you better.

Regards,
Lavina

Rated 5 out of 5 stars

User friendly site and good deals

User friendly site and good deals. value for money bundles. Reasonable shipping rates.

March 22, 2022
Unprompted review
NavaFresh United Kingdom logo

Reply from NavaFresh United Kingdom

Hi Rajat,

We thank you for your valuable feedback. It's always a pleasure serving you and we certainly look forward to doing that in the future.

Regards,
Lavina

Rated 5 out of 5 stars

First one in the UK to actually get me…

First one in the UK to actually get me this ghee all the way from Bengal. Well done.

March 15, 2022
Unprompted review
NavaFresh United Kingdom logo

Reply from NavaFresh United Kingdom

Hi Rohit,

Thank you, for such kind words. Your appreciation means a lot to us. It encourages & motivates our team to improve the quality of work.

Everyone needs encouragement and your way of responding to us is very nice.

Regards,
Lavina

Rated 5 out of 5 stars

Prompt delivery and product as…

Prompt delivery and product as described. Useful updates on order progress

March 14, 2022
Unprompted review
NavaFresh United Kingdom logo

Reply from NavaFresh United Kingdom

Hi Jeff,

Thank you so much for your positive feedback on the product. We value your thoughts and strive to provide you with the best products & customer service experience.

Regards,
Lavina

Rated 5 out of 5 stars

Excellent and fast delivery with good…

Excellent and fast delivery with good communication

March 9, 2022
Unprompted review
NavaFresh United Kingdom logo

Reply from NavaFresh United Kingdom

Dear Mr Sawbridge,

Thank you so much for the kind words and encouragement. Your words really made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)

Regards,
Lavina

Rated 5 out of 5 stars

Good price

Good price, one of just a few stockists, speedy delivery

March 9, 2022
Unprompted review
NavaFresh United Kingdom logo

Reply from NavaFresh United Kingdom

Hi David,

Thank you so much for your positive feedback on the product. We value your thoughts and strive to provide you with the best products & customer service experience.

Regards,
Lavina

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