Newbury Building Society Reviews 

Friendly staff, and a branch on the high street. Good communication, and the ‘Existing Members’ account pays good rates. As banks or building societies go the Newbury is pretty good - well OK - sort of - depending on what you are looking for. It can take an hour long visit to the branch to withdraw a hundred quid, and the online service sucks. It can take days to access funds while jumping through hoops, making repeated phone calls, and waiting for verification codes through the post! The online service might work for a bit only then to stop working shortly afterwards, requiring more hoops to be jumped, more phone calls and more waiting for more verification codes. It’s littered with glitches, unreliable and frustrating. ‘A terrible shame. The App is just as bad. Worked for an hour. Now doesn’t work. If I am being honest I leave a token amount of money with the Newbury to preserve the jobs of their staff now. A bit like supporting a charity. Preserving a rare breed. Real people staffing branches on the high street, but my patience is wearing thin.

I.S.A. rates. Chaotic organisation when it comes to responding to B. of E. rate rises.
Furthermore, online dysfunctional today.
N.B.S. needs to grow up and compare itself with institutions such as the C.B.S.

Opened a new online account with Newbury BS and they have returned the funding to my nominated account twice even after sending me a secure message confirming the account was ready for a deposit. Calls to the head office 0800 number are routinely internally forwarded to random branches where the staff have no clue what is going on and cannot provide answers or return calls. This is extremely poor service and indicates Newbury BS cannot offer a proper Internet savings account service. Ten days after applying, the account is still effectively unavailable.

Another outdated financial organisation with archaic methods and systems.
Opened a savings account online, gave me the account details, good to go. Or not?
Paid money with a faster payment from my bank account to this new account. Remember, I had the new account details from the online application. Only found out all was not good when this payment was returned to my bank after looking at my bank statement a few days later.
Called the Newbury to be told it still wasn't sorted or ready to accept payments in. They'll get back to me when it's ready. Could take several more days yet.

I'm getting really fed up with these Mickey Mouse organisations that try to pretend they know what they're doing in the financial world.

Applied for 2 online accounts. Supposed to be online but aren't really as to open they have to be checked manually, then checks done and then days later you sre told whether everything is OK. I an account is online it should be online and not having to have manual checks. This building society is still in the dark ages. Have given up and gone elsewhere where online is online. Webchat was totally useless and agent hopeless and arrogant. Give them a wide birth

Really slow and rarely respond to emails and when they do they don’t answer the question. If they offer on a mortgage and they have said they are willing to lend the money and all forms requested have been given then why slow the process down especially when it’s for a business. I have dealt with much better companies I’m afraid.

I got offered NBS via a mortgage broker. The whole process was very easy.
The only reason as to why it isn't 5 stars is for the simple reason that when being a legal document the address that I was buying was mis-spelt/missing letters and after requesting for this to be changed and updated on the documents that I received, Mortgage Deed and Mortgage Offer - only one out of the two were updated and then had a covering letter to confirm that they have updated the correct spelling.
I wasn't happy signing a document that wasn't correct and then when the request as redone not all of the documents were updated.

I am very happy with NBS as they also sent me a welcome gift box with like a starter kit of being a home owner which was a really nice touch.

Useless...... Can't even do a Credit Search properly without getting names wrong!

Generally good rates but service is not its strong point owing to distancing and it is exceedingly slow.

I'm a first time buyer and would like to say Lisa Wege was amazing. She went above and beyond for me. She was very responsive and made it a stress free process. I would highly recommend. Thanks again Paul C