NewLaw Scotland Reviews 

258
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Wonderful experience with NewLaw. Extremely professional and helpful, made the entire process easy even though it was very drawn out. Deeply appreciate all Caroline's hard work.

Rated 5 out of 5 stars

Have had a long ongoing medical negligence case and finally got a great outcome thanks to Lesley -Anne of New Law glasgow,and her team.She took over our case and kept us informed and up to date at all... See more

Company replied

Rated 5 out of 5 stars

NewLaw’s David McGilp handled my claim after someone crashed into my car. This claim was complicated as I have pre existing conditions that likely reduced the offers made. Despite this, and is knowing... See more

Company replied

Rated 5 out of 5 stars

Any car accident can be traumatic, and the last thing I wanted was to try to prove that it wasn't my fault. As soon as New Law Scotland took my case over they took control of things and kept me inform... See more

Company replied

Company details

  1. Legal Services & Government

Information provided by various external sources

NewLaw Scotland is a firm of personal injury solicitors in Glasgow providing personal and business legal solutions. NewLaw Scotland LLP deals with personal injury cases from whiplash to catastrophic injuries.


Contact info

4.8

Excellent

TrustScore 5 out of 5

258 reviews

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4.8

All reviews

(258)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

Appreciation for Outstanding Customer Service

I wanted to take a moment to thank you for your guidance and support over the past few months.
I am writing to express my deepest gratitude for the exceptional customer service I received during my recent interaction with NewLaw Scotland. Your patience, Knowledge, attentiveness, and willingness to go the extra mile to help me did not go unnoticed and made a significant difference in my overall experience. it was good to talk to a person and not a robot also easy to talk to with a caring nature, I truly appreciate the high level of professionalism and dedication you demonstrated throughout our communication.
Thank you once again for your outstanding service. It's rare to come across such exceptional support service. I wanted to make sure to acknowledge and commend your efforts and hard work. Your commitment to dealing with all my needs and worries has not gone unnoticed and i would not hesitate to use your company again in the near future. I greatly appreciate the high standard of service that you have provided.

Warm regards,
Liam Wilkie

October 21, 2024
Unprompted review
NewLaw Scotland logo

Reply from NewLaw Scotland

Wow! Thank you for the lovely words Liam - It is appreciated by all of the teams!

Kind Regards,

NewLaw Scotland Online Team

Rated 5 out of 5 stars

I have worked with Waleed pirzada on a…

I have worked with Waleed pirzada on a case for myself and he was amazing thought and put the whole case
Very professional and kept in touch with updates plus very helpful for the case and I wish him the whole best in he’s life
Thank you again and again waleed
You are amazing human and professional in what you do !

October 16, 2023
Unprompted review
Rated 5 out of 5 stars

Linda carington was execllent

My case handler was Linda carington , everything was a breeze from beginning to end. She was patient and always responded quickly when I wanted an update. Many thanks Linda you are an asset to you team.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

Martin has been an absolute joy to deal with, his personality and experience has shown through every step of the way.
He dealt with my case professionallyand communication was fantastic both via email and telephone.
Wouldn't hesitate to recommend Newlaw Scotland to anyone.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

New Law were able to get double

New Law were able to get double what my 1st offer was. They kept me updated on how my claim was going . Very happy with the outcome. Thanks Waleed for all your help .

September 20, 2024
Unprompted review
NewLaw Scotland logo

Reply from NewLaw Scotland

Thank you for writing us a review Steve!

Kind Regards,

NewLaw Scotland Online Team

Rated 5 out of 5 stars

Great communication,quick responses

Great communication,quick responses

December 12, 2023
Unprompted review
NewLaw Scotland logo

Reply from NewLaw Scotland

Hi June,

Thank you for the five star rating!

It is great knowing you were satisfied with the communication standard.

Kind Regards,

NewLaw Scotland Online Team

Rated 5 out of 5 stars

Linda Carrington was my solicitor- she…

Linda Carrington was my solicitor- she was very efficient and communicated promptly and clearly to any questions I had.

February 2, 2024
Unprompted review
NewLaw Scotland logo

Reply from NewLaw Scotland

Thank you for the kind comments regarding our colleagues service to you John!

We will be sure to pass the praises over!

Kind Regards,

NewLaw Scotland Online Team

Rated 5 out of 5 stars

Would very much recommend this company

Would very much recommend this company. They dealt with my sons compensation and were very helpful with everything . Kept me informed of all the conversations that were had and was dealt with very well . Big thanks to new law and especially linda x

February 19, 2024
Unprompted review
NewLaw Scotland logo

Reply from NewLaw Scotland

We are glad to know you would recommend us based on your recent experience Raymond!

Thank you for taking the time to write us a review, it is always valued by our teams.

Kind Regards,

New Law Scotland Online Team.

Rated 5 out of 5 stars

From my first conversation with the…

From my first conversation with the team they have made the process of dealing with my accident quickly and professionally taking away any stress i was under wondering where to start. I can only express my thanks for them making the process possible excellent company

February 23, 2024
Unprompted review
NewLaw Scotland logo

Reply from NewLaw Scotland

Hi Diane,

Thank you for leaving us some feedback!

We are delighted to know we could alleviate some of the stress experienced during a difficult time-this is the outcome we always want for our clients.

Many Thanks Again,

New Law Scotland Online Team

Rated 5 out of 5 stars

Personal injury claim you have come to the right place.

I recommend New Law Scotland if you have to make a personal injury claim. Caroline who dealt with my claim was very professional, friendly and helpful and was always available to keep me updated with my claim. Thank you Caroline and New Law.

February 21, 2024
Unprompted review
NewLaw Scotland logo

Reply from NewLaw Scotland

Hi Eddie,

Thank you for providing us with insight on your recent experience with us!

We are pleased to know you found our service to you to be a friendly and professional one-as we always aim for,

Many Thanks Again,

New Law Scotland Online Team

Rated 5 out of 5 stars

helped me out with a claim fast and…

helped me out with a claim fast and helful would recomend

January 11, 2024
Unprompted review
NewLaw Scotland logo

Reply from NewLaw Scotland

Hi Lee,

We are delighted to read you would recommend us based on your recent experience! Thank you for the feedback.

Kind Regards,

NewLaw Scotland Online Team.

Rated 5 out of 5 stars

Excellent Service

I was extremely pleased with the way NewLaw Scotland handled my case. I felt my Case Manager treated me with the utmost respect and gave me regular updates. I would certainly recommend them.

March 13, 2023
Unprompted review
NewLaw Scotland logo

Reply from NewLaw Scotland

Hi Margaret,

Thank you for taking the time out of your day to write us a review! We are delighted to read you felt your case manager treated you in a respectful manner and were communicated throughout, as we would always aim to achieve.

Kind Regards,

NewLaw Scotland Online Team.

Rated 5 out of 5 stars

Great service

Great service , highly recommend, and would definitely use again .

December 19, 2023
Unprompted review
NewLaw Scotland logo

Reply from NewLaw Scotland

Hi Josh,

It is wonderful to read you would recommend us based on your recent experience! Thank you for leaving us a review.

Kind Regards,

New Law Scotland Online Team

Rated 5 out of 5 stars

First class service from start to…

First class service from start to finish. Caroline was amazing, she was open, honest and kept us up to date with our case despite some delays from the 3rd party. Highly recommend Caroline and NewLaw.

November 13, 2023
Unprompted review
NewLaw Scotland logo

Reply from NewLaw Scotland

Hi Jason,

Thank you for your feedback! We are delighted to read one of our Team Members provided an exceptional service to you, it is always lovely to see their hard work being acknowledged, we will be sure to pass the praises over!

Kind Regards,

New Law Scotland Online Team.

Rated 5 out of 5 stars

Always at the other end of phone to…

Always at the other end of phone to answer any questions and always keeps you updated with your claim

November 6, 2023
Unprompted review
NewLaw Scotland logo

Reply from NewLaw Scotland

Hi Frank,

Thanks for taking time out of your day to leave us a review! It is great to read you have felt supported throughout the process of your claim.

Kind Regards,

NewLaw Scotland Online Team

Rated 5 out of 5 stars

Excellent communication

I was very impressed with the level of communication from my case manager, Linda Carrington. She kept me updated on a regular basis and was always able to answer my questions. The whole experience was very professional. I would definitely recommend NewLaw Scotland.

June 15, 2023
Unprompted review
NewLaw Scotland logo

Reply from NewLaw Scotland

Hi Angela,

Thank you for your kind comments regarding our Team Members service to you! We will be sure to pass the praises over to the relevant teams. It is great to see you were provided with regular updates and felt it was a professional service, as we would always anticipate.

Thanks again for the feedback!

NewLaw Scotland Online Team.

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