Wonderful experience with NewLaw. Extremely professional and helpful, made the entire process easy even though it was very drawn out. Deeply appreciate all Caroline's hard work.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Have had a long ongoing medical negligence case and finally got a great outcome thanks to Lesley -Anne of New Law glasgow,and her team.She took over our case and kept us informed and up to date at all... See more
Company replied
NewLaw’s David McGilp handled my claim after someone crashed into my car. This claim was complicated as I have pre existing conditions that likely reduced the offers made. Despite this, and is knowing... See more
Company replied
Any car accident can be traumatic, and the last thing I wanted was to try to prove that it wasn't my fault. As soon as New Law Scotland took my case over they took control of things and kept me inform... See more
Company replied
Company details
Information provided by various external sources
NewLaw Scotland is a firm of personal injury solicitors in Glasgow providing personal and business legal solutions. NewLaw Scotland LLP deals with personal injury cases from whiplash to catastrophic injuries.
Contact info
United Kingdom
- www.newlaw-scotland.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I could not say a bad word about how my…
I could not say a bad word about how my case was handled first class from start to finish

Reply from NewLaw Scotland
Martin at New Law was amazing
Martin at New Law was amazing. He did everything he said he would do when he said he would do it and kept me informed at every stage. He made the process very easy and gave me solid advice based on his experience. I can't recommend him enough.

Reply from NewLaw Scotland
Martin muir was very helpful and…
Martin muir was very helpful and instrumental in winning my case, would highly recommend him and new law Scotland.

Reply from NewLaw Scotland
They were with me all the way
When I got in in touch with the lawyers at this office I was facing one of the most horrific times in my life and had never dealt with anything like it, I needed justice in a way I have never needed it before ant it was fight but Paula Mcmillan fought that fight with me right to the end and we got the justice that was needed, I would highly recommend going to new law for anything you are going through as they made the hardest time in my life alot easier to deal with.

Reply from NewLaw Scotland
So easy to deal with
Made a difficult experience very easy and kept fully informed right the way through

Reply from NewLaw Scotland
Everything has run smoothly
Everything has run smoothly, and not once have I been pressured in to speeding things up, it's all been done at my own leisur. Great service

Reply from NewLaw Scotland
Good Service …
Lauren kept me fully informed of the progress of my case. She responded quickly and helpfully to my queries. And chased the other party in order to get the case settled. Very happy with the service.

Reply from NewLaw Scotland
Superb
David from Newlaw-Scotland was brilliant. his communication was brilliant and kept me up to date at all times. Once again the claim was completed more than satisfactorily. I highly recommend Newlaw-Scotland.

Reply from NewLaw Scotland
Excellent
I didn't need to do anything except a few appointments over the phone. I was contacted straight after my accident and my case worker Caroline Campbell was excellent. I was in constant contact and never had to wait long for a reply. I couldn't rate this entire company and process more highly. I was also extremely happy with the outcome.

Reply from NewLaw Scotland
Medical negligence
I was signposted to New Law Scotland as I wished to pursue a claim for medical negligence against my local health board. This negligence resulted in the untimely death of my father and was an extremely traumatic time for the whole family. In all, the whole process took around 3 years from the initial complaint to the health board, the Ombudsman and finally accepted by New Law Scotland. The service and the support I received helped me through this stressful period. Any questions were answered quickly and I was kept informed of the whole process. I would have no hesitation in recommending New Law Scotland for anyone in my situation.

Reply from NewLaw Scotland
Service has been great and always kept…
Service has been great and always kept up to date

Reply from NewLaw Scotland
They were very useful and informative
Karen was very useful and informative. Was told exactly what was happening and walked through any choices I had to make. Easy to contact. Overall good experience.

Reply from NewLaw Scotland
5 star company
I was previously with another lawyer firm. That honestly did nothing to help me with my claim due to being in an accident with an uninsured driver they sat on my claim for around 6 months before I realised they put my file to the bottom of the pile. I got a number for NewLaw Scotland. Karen Barre who taken on my claim. She was very professional from the get go. Advised me on everything. She worked very hard on my case. Very quick to get back to myself via phone or email whenever I had any questions and concerns. If I could give more than 5 stars for how well I was treated and how quickly she delt with my claim then I would. I would also seriously consider anyone to go with NewLaw if they ever need help.
Thanks again for everything Karen.

Reply from NewLaw Scotland
Speedy, professional and reliable
From the beginning of my claim to the finalised process, Karen was professional.
She answered all my “silly” questions and it was never an issue to call or email with anything I may have thought of to ask.
Karen and her team worked quickly and from start to finish, my claim took less than a month.

Reply from NewLaw Scotland
Karen Barr is very good at her job very…
Karen Barr is very good at her job very helpful and meets all expectations.

Reply from NewLaw Scotland
Can't thank you enough
I was stationary and hit by another driver
As a result I suffered back and neck pain for several months
At first I thought I was just going to have to grin and bare it through all the covid changes on doctors
But Newlaw we're really quick to get me sorted out with medical and physiotherapy
Karen has been an absolute star through everything and kept me informed every step
I can't thank her enough for all her help
I'm not exactly doing cart wheels
But I'd say I'm back to about 90%
And it's all thanks to Karen's quick response in getting me the help I needed

Reply from NewLaw Scotland
Supportive service, recommended.
After having an accident in my car, I was put in touch with my claims handler. All calls and emails were promptly dealt with. Any of my questions were responded to timeously. After a number of weeks my claim was settled and compensation paid. I highly recommend this advisor and company.

Reply from NewLaw Scotland
Professional, friendly, and efficient!
From the initial claim things were handles in an efficient, friendly but professional manner. Karen kept me well informed of any developments as the case progressed and ensured I got the best outcome without any unnecessary delay. Cannot rate or thank her enough for her services.

Reply from NewLaw Scotland
Great service for myself being in an…
Great service for myself being in an rta Karen barre dealt with the problem for me with no problem at all first class service

Reply from NewLaw Scotland
Impressive, professional service
I have been very impressed with the service from this company. Having suffered a road traffic accident I put in a personal injury claim and was given a named solicitor who I could contact at any time. My solicitor was professional and confident from the very beginning. All steps along the way were clearly explained. I was kept informed of developments with the claim as they progressed. The final settlement was more than I expected! Excellent service overall.

Reply from NewLaw Scotland
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







