NewLaw Scotland Reviews 

258
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Wonderful experience with NewLaw. Extremely professional and helpful, made the entire process easy even though it was very drawn out. Deeply appreciate all Caroline's hard work.

Rated 5 out of 5 stars

Have had a long ongoing medical negligence case and finally got a great outcome thanks to Lesley -Anne of New Law glasgow,and her team.She took over our case and kept us informed and up to date at all... See more

Company replied

Rated 5 out of 5 stars

NewLaw’s David McGilp handled my claim after someone crashed into my car. This claim was complicated as I have pre existing conditions that likely reduced the offers made. Despite this, and is knowing... See more

Company replied

Rated 5 out of 5 stars

Any car accident can be traumatic, and the last thing I wanted was to try to prove that it wasn't my fault. As soon as New Law Scotland took my case over they took control of things and kept me inform... See more

Company replied

Company details

  1. Legal Services & Government

Information provided by various external sources

NewLaw Scotland is a firm of personal injury solicitors in Glasgow providing personal and business legal solutions. NewLaw Scotland LLP deals with personal injury cases from whiplash to catastrophic injuries.


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4.8

Excellent

TrustScore 5 out of 5

258 reviews

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4.8

All reviews

(258)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Martin at New Law was amazing

Martin at New Law was amazing. He did everything he said he would do when he said he would do it and kept me informed at every stage. He made the process very easy and gave me solid advice based on his experience. I can't recommend him enough.

May 13, 2022
Unprompted review
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Reply from NewLaw Scotland

Thank you Carol for taking the time to leave positive feedback. We appreciate you taking the time.
Many thanks New Law Scotland Online Team.

Rated 5 out of 5 stars

Martin muir was very helpful and…

Martin muir was very helpful and instrumental in winning my case, would highly recommend him and new law Scotland.

May 6, 2022
Unprompted review
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Reply from NewLaw Scotland

Thank you Scott for your great feedback. We will be sure to pass on your kind words to Martin.
Many thanks NewLaw Scotland Online Team.

Rated 5 out of 5 stars

They were with me all the way

When I got in in touch with the lawyers at this office I was facing one of the most horrific times in my life and had never dealt with anything like it, I needed justice in a way I have never needed it before ant it was fight but Paula Mcmillan fought that fight with me right to the end and we got the justice that was needed, I would highly recommend going to new law for anything you are going through as they made the hardest time in my life alot easier to deal with.

April 23, 2022
Unprompted review
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Reply from NewLaw Scotland

Hi Amanda, we appreciate you taking the time to leave positive feedback.
Many thanks NewLaw Scotland Online Team.

Rated 5 out of 5 stars

So easy to deal with

Made a difficult experience very easy and kept fully informed right the way through

April 13, 2022
Unprompted review
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Reply from NewLaw Scotland

Thank you David for your feedback.
Many thanks NewLaw Scotland Online Team.

Rated 5 out of 5 stars

Everything has run smoothly

Everything has run smoothly, and not once have I been pressured in to speeding things up, it's all been done at my own leisur. Great service

April 13, 2022
Unprompted review
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Reply from NewLaw Scotland

We appreciate you taking the time to leave us a positive review Rose.
Many thanks NewLaw Scotland Online Team.

Rated 5 out of 5 stars

Good Service …

Lauren kept me fully informed of the progress of my case. She responded quickly and helpfully to my queries. And chased the other party in order to get the case settled. Very happy with the service.

March 18, 2022
Unprompted review
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Reply from NewLaw Scotland

Hi Stewart,

We're pleased to see that you were very happy with our service!

We really appreciate your feedback regarding Lauren and we'll make sure she receives your praise.

Many thanks,
NewLaw Scotland Online Team

Rated 5 out of 5 stars

Superb

David from Newlaw-Scotland was brilliant. his communication was brilliant and kept me up to date at all times. Once again the claim was completed more than satisfactorily. I highly recommend Newlaw-Scotland.

March 4, 2022
Unprompted review
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Reply from NewLaw Scotland

Hello Mrs Owens,

Thank you for giving us your recommendation!

We really appreciate your great comments regarding David's communication, we'll pass them on to him.

Many thanks,
NewLaw Scotland Online Team

Rated 5 out of 5 stars

Excellent

I didn't need to do anything except a few appointments over the phone. I was contacted straight after my accident and my case worker Caroline Campbell was excellent. I was in constant contact and never had to wait long for a reply. I couldn't rate this entire company and process more highly. I was also extremely happy with the outcome.

March 3, 2022
Unprompted review
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Reply from NewLaw Scotland

Hi Mike,

We're pleased to see that you were happy with the outcome to your claim!

Thank you for leaving great feedback regarding our service and for describing Caroline as excellent!

Many thanks,
NewLaw Scotland Online Team

Rated 5 out of 5 stars

Medical negligence

I was signposted to New Law Scotland as I wished to pursue a claim for medical negligence against my local health board. This negligence resulted in the untimely death of my father and was an extremely traumatic time for the whole family. In all, the whole process took around 3 years from the initial complaint to the health board, the Ombudsman and finally accepted by New Law Scotland. The service and the support I received helped me through this stressful period. Any questions were answered quickly and I was kept informed of the whole process. I would have no hesitation in recommending New Law Scotland for anyone in my situation.

February 5, 2022
Unprompted review
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Reply from NewLaw Scotland

Hi Lorraine,

We're truly sorry that you had go through this terrible experience. We're pleased that our team were able to support you throughout.

We really appreciate you taking the time to leave your review and recommendation.

Many thanks,
NewLaw Scotland Online Team

Rated 5 out of 5 stars

They were very useful and informative

Karen was very useful and informative. Was told exactly what was happening and walked through any choices I had to make. Easy to contact. Overall good experience.

November 2, 2021
Unprompted review
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Reply from NewLaw Scotland

Hello,

We're pleased to see you describe your experience with us as good.

We really appreciate your great feedback and we'll pass on your lovely comments on to Karen.

Many thanks,
NewLaw Scotland Online Team

Rated 5 out of 5 stars

5 star company

I was previously with another lawyer firm. That honestly did nothing to help me with my claim due to being in an accident with an uninsured driver they sat on my claim for around 6 months before I realised they put my file to the bottom of the pile. I got a number for NewLaw Scotland. Karen Barre who taken on my claim. She was very professional from the get go. Advised me on everything. She worked very hard on my case. Very quick to get back to myself via phone or email whenever I had any questions and concerns. If I could give more than 5 stars for how well I was treated and how quickly she delt with my claim then I would. I would also seriously consider anyone to go with NewLaw if they ever need help.

Thanks again for everything Karen.

October 19, 2021
Unprompted review
NewLaw Scotland logo

Reply from NewLaw Scotland

Hello,

We're sorry to hear that you had a bad experience with another firm, but we're pleased that Karen and the team were able to resolve this for you and get the outcome that you deserved.

We really appreciate your high praise and recommendation!

Many thanks,
NewLaw Scotland Online Team

Rated 5 out of 5 stars

Speedy, professional and reliable

From the beginning of my claim to the finalised process, Karen was professional.
She answered all my “silly” questions and it was never an issue to call or email with anything I may have thought of to ask.
Karen and her team worked quickly and from start to finish, my claim took less than a month.

October 15, 2021
Unprompted review
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Reply from NewLaw Scotland

Hello,

Thank you for writing your review of our service.

Submitting a claim can be a daunting experience, so there's never a silly question and our team are always on hand to help.

We really appreciate your five stars!

Many thanks,
NewLaw Scotland Online Team

Rated 5 out of 5 stars

Karen Barr is very good at her job very…

Karen Barr is very good at her job very helpful and meets all expectations.

October 8, 2021
Unprompted review
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Reply from NewLaw Scotland

Hi Naomi,

Thank you for rating us five stars and leaving great feedback for Karen!

Many thanks,
NewLaw Scotland Online Team

Rated 5 out of 5 stars

Can't thank you enough

I was stationary and hit by another driver
As a result I suffered back and neck pain for several months
At first I thought I was just going to have to grin and bare it through all the covid changes on doctors
But Newlaw we're really quick to get me sorted out with medical and physiotherapy
Karen has been an absolute star through everything and kept me informed every step
I can't thank her enough for all her help
I'm not exactly doing cart wheels
But I'd say I'm back to about 90%
And it's all thanks to Karen's quick response in getting me the help I needed

October 8, 2021
Unprompted review
NewLaw Scotland logo

Reply from NewLaw Scotland

Hi William,

Thank you so much for taking the time to leave your feedback. We're pleased to hear that you're nearly back to full health!

We really appreciate your great comments regarding the work that Karen and team have done - and we will make sure that she receives your praise!

Many thanks,
NewLaw Scotland Online Team

Rated 5 out of 5 stars

Supportive service, recommended.

After having an accident in my car, I was put in touch with my claims handler. All calls and emails were promptly dealt with. Any of my questions were responded to timeously. After a number of weeks my claim was settled and compensation paid. I highly recommend this advisor and company.

August 30, 2021
Unprompted review
NewLaw Scotland logo

Reply from NewLaw Scotland

Hi Drew,

Thank you for recommending us and for providing such great feedback on our service.

We're glad we could help!

Many thanks,
NewLaw Scotland Online Team

Rated 5 out of 5 stars

Professional, friendly, and efficient!

From the initial claim things were handles in an efficient, friendly but professional manner. Karen kept me well informed of any developments as the case progressed and ensured I got the best outcome without any unnecessary delay. Cannot rate or thank her enough for her services.

August 26, 2021
Unprompted review
NewLaw Scotland logo

Reply from NewLaw Scotland

Hi Jamie,

Thank you for leaving your review. We'll make sure that your great comments are passed on to Karen.

Many thanks,
NewLaw Scotland Online Team

Rated 5 out of 5 stars

Great service for myself being in an…

Great service for myself being in an rta Karen barre dealt with the problem for me with no problem at all first class service

August 24, 2021
Unprompted review
NewLaw Scotland logo

Reply from NewLaw Scotland

Hi Ross,

We really appreciate you saying that we delivered first class service! It's what we aim for.

Many thanks,
NewLaw Scotland Online Team

Rated 5 out of 5 stars

Impressive, professional service

I have been very impressed with the service from this company. Having suffered a road traffic accident I put in a personal injury claim and was given a named solicitor who I could contact at any time. My solicitor was professional and confident from the very beginning. All steps along the way were clearly explained. I was kept informed of developments with the claim as they progressed. The final settlement was more than I expected! Excellent service overall.

August 19, 2021
Unprompted review
NewLaw Scotland logo

Reply from NewLaw Scotland

Hi Shona,

Thank you for describing our service as excellent. We're pleased we were able to assist you during this time and ensure that you received the outcome that you deserved.

Many thanks,
NewLaw Scotland Online Team

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