Northern Gas Networks Reviews 

If I could give no stars I would. Lived in my house 1 yr and this is third time gas turned off due to repairs. Now come home on coldest night off tear. They've done it again and no one answering phones until 8 am. Can pay to work overtime at weekends. Just not to turn people's gas back on. Disgusted

Excellent service from Northern Gas after the council partially crushed the gas pipe to our home, couldn’t have been better

Couldn’t speak for highly of the team replacing gas mains Whitworth Terrace Spennymoor. Communication is excellent keeping you informed as when what is going on and precisely when they will need access to your property. All the lads very polite and above all very tidy.

I asked the site agent if my property would be restored to its original condition ( referring to damage to paving in respect that new paving stones would not match with the old ones ) but he said he could not guarantee that.

New paving would not age as the older paving would also age so I would then be left with a garden that would devalue the price of my home.

The site agent stated he would not completely pave the garden just the damaged paving.

I also experienced the rude attitude and trespass problems along with damage to pavements and roads outside my boundary as mentioned in other reviews.

The laws of easement say that service companies have the right to enter your property to do repairs, however, they do not have the right to ride roughshod over something you have spent your hard earned money on.

When you see this lot setting up their equipment in your area get together as neighbours and do not let them onto your property without assurances and at least if nothing else can be done legally, you will slow up their progress.
A G Wallace

Renewing new gas pipes on the estate Paul and all his team were 100% professional and polite informing what they were doing and very helpful . They went all out to help when I had a gas leek to which was not their fault .every member off Paul’s team was kind and I am forever grateful to all that help to sort it out again thank you all so much definitely 5*to all iris porter

A team appeared outside my house, dug for hours looking for a pipe, caused damage to the front of my home, then placed appalling fencing which blew over and down the street hitting and damaging my Church vehicle, no apology now no help with how to get my vehicle fixed, last correspondence stated "we are unsure how a bollard hitting your car could have caused damage" I have severe mental health issues and asked for help with how to proceed, now nothing from them. ABSOLUTELY DISGUSTING. (They did send a man out to patch up the front of my house, he proceeded to paint the wrong house, rather than my own, unbelievable)

As everyone can see, these Bandits are everywhere atm causing HAVOC & CHAOS replacing old metal pipes for Plastic, digging up Holes & re-digging up because they can't get it right 1st time, I watched 4 Lad's digging a hole & using a solid metal pole to smash through clay & gravel, I wouldn't mind if they had a good aim but they smashed & cracked through a Virgin Media Plastic Conduit pipe that carries their Fibre Optic cables to people's homes, now that Conduit is letting in water but this Lot of Monkey's don't care as long as they get their job done & the Hole gets backfilled before someone see's their shoddy work..
Not 1 of these Lad's knows how to use a sweeping brush, footpaths & roads are left a disgrace, gravel, sand, cement caked on to the surface, Gullies blocked with Crap pumped out of their hole's & don't give me the reply that you send Van's out Pressure washing footpaths & roads because I haven't seen 1 as of yet, neighbourhoods are left a disgrace, I've been out several times sweeping your crap up & chucking it back into the hole's that are left open for Wk's on end.
Your guys have ZERO Pride in what they are doing, terrible really..
On 1 Friday the Lad's packed up & left & left a joint leaking Gas, you could see it as the water in the hole was moving, I rang the Number on the leaflet & by God the Call Centre Staff are Thick, not 1 bit of common sense in the 2 people I spoke to, all they did was read off their Cards & cause a clusterfu#@ of a Nightmare, I have to commend the Engineer that did turn up quickly, he also said the call centre staff & contractors were thick & couldn't do their Job's...
All in all God Help anyone where these Bandits are working & don't let them Park in Front of your Drive Double Gates, you'll Never get your Car out,,, absolutely NO common sense at all.
Get Your Sweeping Brush at the ready because this Lot won't...

Absolutely zero communication from start to finish about what would happen and when. Dug a hole in my drive without asking me first. In and out of my house with no warning of when this would be, including needing me to clear out a cupboard emergency and also going upstairs without permission. Blocked my driveway repeatedly with trucks and then with barriers meaning I could barely get my car in and out. Blocked me in without checking if I needed to get out. Constant shouting outside the house while trying to WFH, including a very loud conversation under my window about cocaine use and anal sex!

Thanks very much to Jack, Northern Gas Network engineer in Leeds, for coming out promptly to cap the supply at a domestic property, due to a faulty and potentially dangerous gas fire. Thanks also to Jack for providing assistance and advice on the issue. I would highly recommend Jack for his helpfulness, as well as his friendly, polite and professional manner.

There were some roadworks near my home. They were completed on Friday. You would expect them to be cleared by Saturday lunch latest?

But no. Come Sunday tea time. Still there.

They (Northern Gas Networks) are sorry for any inconvenience. Are they? No way. Just cause unnecessary disruption to many hundreds of motorists.

Rubbish.

Really helpful team, came out straightaway and sorted the problem with our gas meter within one hour of calling

Have contacted them with request to relocate meter box to back wall as it on the way in hallway. Had visit from them and quoted £650, so I couldn’t pay that much then, 3 month later new quote send £820, so I requested why the price gone up. Answer from Joshua Moore is price increased since last quote.

Yet again despite speaking previously with Northern Gas Network onsite managers and by phone to customer services they are outside our property shouting and swearing at each other from 3 feet apart. Do I really need to know that a colleague was down the pub last night but hasn't turned up for work today at 8am on a Saturday morning. I don't think so.
Edit. It's now 7.45am Monday morning and they've started work. Generator started up at 7.35am.

Rude, inconsiderate workers. Your property is theirs to run amok whilst finding pipe work 'that wasn't where it should have been'. Your property is also their storage facility and rubbish bin.
New gas meter and cutoff valve fitted in garage through too large a hole where it will be knocked constantly. No common sense.

Arbitrarily created a traffic diversion along a quiet residential road without consulting residents thereby increasing pollution, noise, and danger.

They have left a road dug up for 5 months with temporary lights and no sign of completion, never see them working, when you do see them they are sat in their vans on the phone. Absolutely useless company who are clearly incompetent at their job.

*Update: Roadworks finally removed after 8 months, 8 months of temporary lights, with barely anyone working on them to fix a few gas pipes and dug up road, ridiculous.

For those with a great experience I'm pleased. For me I join those who've suffered these goons. My meter removed and capped off 2022 by British gas then ngn begins to coerce... Their man turned up without appointment presuming he'd gain entry to check the meter not installed and bombarded me until he was sent around the back which startled him as he expected to gain entry at the front... Well yesterday they turned up again either have a gas meter and pay standing charge or we'll cap off at Street and demanding to check the meter! Which they know was not there as it had been removed. ***update... It's going to take up to ten days for these swine to fill in the hole outside my yard, I've mobility issues and rely on my fence to propel along the pavement which I cannot access now, effectively these goons have caused me to be housebound for ten days.
I'm glad there's no gas supply and won't miss it, but should they turn up again then it's deemed trespass and the police will be contacted. They are utterly disgusting. It was pleasing to share some pending information about government policy to charge premium prices on gas to drive people to get rid of meters and boilers. Agenda 21/30 rolls on.

About 10 years ago, Northern Gas were renewing, the gas service line on the North side of my street, at that time I was having a new paterncrete drive installed, I approached the supervisor and asked, if while my drive was already in the preparation for the new surface would it be advantageous to install my pipe to prevent the future damage to the concrete finish. It was done.
Now Northern Gas are renewing the service pipe work on the South side, I discussed the fact that my home had the plastic upgrade earlier, but was informed that the plastic needs to come into the property, hence the two holes, the one at the boundary and the one at nearest point to the property, which is through the paterncrete surface. We agreed an area of approximately 600mm x 400mm which turned out about 1000mm x 400mm there is no need for the larger hole, it could have been less, but this is only the start of my disappointment, the guy who actually made the break into the concrete attacked the task with little care or attention, the drive was cut with a Stone cutter, then a Jack Hammer was used to remove the concrete, I have a surface drain which he demolished and the concrete surface damaged outside of the cut area, which means that the concrete surface will need to be cut back further, so I am far from happy.

Excellent service from Northern gas....I called them out tonight because my boiler broke & I smelt gas! After thorough checks by Dean rawlings my gas metre & boiler has now been condemned...nothing was too much trouble! Friendly quick & efficient service! Well done

This lot are a disgrace- they started working on my street renewing the gas pipes a month ago. On the last day I received a knock on the door to tell me that they were unable to complete the work unless i give them permission to dig up my driveway to connect my house to the new system. No prior notice was given just a threat of let us dig up your drive or we will cut you off permanently as we need to complete the job.
They then proceeded with this threat shortening the time I had to agree to their threat of disconnection.
They will just have to cut me off as I don’t trust this mob to relay my driveway!!!