Northern Gas Networks Reviews 

have had a very disappointing experience with Northern Gas . I am an elderly person with multiple heath issues and balance problem unable to climb stairs and ladder. meter is very high which can't be reached without ladder which I can't do. I tried to ring many times but the line goes silent after connecting to automated setvice. The email They address is rejected as invalid. No means of connecting. They have a duty of care to alter poition of the meter for free in views of age with multiple heath issues.
Khan . Wakefield.

An absolutely brilliant experience from start to finish
Our gas meter needed moving to the other side of our house to an outside wall where our combi central heating boiler was on the other side
A Team turned up as promised on Monday morning and dug up the lawn to find the gas pipe spur off to the old meter position
Then then dug down on the other side of the lawn, carefully removing flags and putting protective sheeting again on the lawn for the soil, in order to find the main gas pipe
Then then used a moling machine to make a channel for the new gas pipe to go down under the path to the new meter position
They then carefully removed more flags and dug a trench to the wall where the new meter was being placed
They then put safety barriers up
On Thursday the reinstatement team came and carefully filled the dug holes in and replaced the flags but did not fill the cracks between in as it was raining
They even brushed the spilt soil off the lawn!
On Friday another guy came and moved the meter from this old box to the new one
He was followed by the Monday team who disconnected the pipe work to the old meter box which they carefully removed and left tidy
The reinstatement team then turned up to fill between the flags , full the first hole in and replace the turfs
So a totally brilliant performance from true professionals
There are too many to thank individually but special thanks thank Carl H the Construction site Manager and Ashley and her team in the local Leeds? Office

I'd give this company nil out of 5. They are completely uncommercial, unsympathetic and a tick box organisation. Having turned my gas supply off at the meter because a nearby leak they never turned it back on again. That's OK in summer, but we are away for a month in October on holiday, leaving our bungalow unheated for over 2 weeks. We were lucky to return and not have leaks. When I complained and explained, the advisor said they have nothing to with water only gas. He did not understand that turning the gas off starved the central heating boiler which then turns itself off. Some rudimentary education is required of their customer service and procedures in such a case.

My wife rang northern gas as we had a gas leak, a lovely lady explained every thing what to do was very helpful. Had an engineer out within the hour, he did an excellent job. Many thanks

I needed a quote to upgrade my gas pipe supply. I was told it would take 6-21 working days. Two months later I received nothing so raised a complaint. Then they sent me the quote in a few hours, without any apology or explanation.
Terrible customer service !

I had my gas meter moved 2 years ago on a house I was renovating. When I came to sort out the driveway we discovered the concealed unit was too low in the ground to lay hardcore & tarmac etc. I contacted NG & they quickly booked me in to get it moved again. The lady who I dealt with was Ashley & she has been absolutely awesome, I had to change the appointment dates a couple of times (due to Bulb) and she continued to be friendly, helpful & very responsive. I hope her manager reads this & gives her a pat on the back as she's a real asset.
Also the guys who came to do the job were awesome too 👍

Utter incompetence.
We contacted them in early November 2020 asking for our gas meter to be moved in advance of building work planned for March 2021. You get a reply saying that you will get a reply within 28 days. We did and the initial site visit to plan took place early December. All was well and I was informed that the work would be done in about 8 weeks. Now they say that the earliest possible date is 8th April. 5 months from request and 4 months from the initial appointment. We are left high and dry by their lack of customer service.

We had our Gas Safety Checks by a Third Party company yesterday morning and they found a gas leak coming from our meter. We called Northern Gas Networks straight away and within 1 hour the lovely engineer was at our door. He couldn't fix the issue, but told us exactly what we needed to do. More importantly the leak was isolated and made safe within minutes. Thankfully he was so helpful that we followed his advice and had gas restored and a brand new meter just a few hours later from our supplier. Thankyou so much. Excellent job!