Brendan the service technician is an absolute credit to your company...went over and beyond and even carried out things that weren't booked in. Gentleman. Good staff are really hard to come by, i sin... See more
Company replied
Location
Switch location27 Mallusk Road, Newtownabbey, BT36 4PP Belfast, Co. Antrim, GB
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See what reviewers are saying
John Taggart was the star of the show but everyone I came into contact with during the process were excellent too. Great effort all round from the team at Northgate Mallusk . As a new limited co... See more
Company replied
Northgate as a large company has a wide branch network. We have enjoyed over many years a good relationship with our local branch The front line staff are particularly helpful as are the Head Off... See more
Company replied
Our company have been using Northgate for many years. The team at Mallusk have always been extremely helpful and professional. They always aim to fulfill any vehicle hire requirements as swiftly as po... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
27 Mallusk Road, Newtownabbey, BT36 4PP, Belfast, Co. Antrim, United Kingdom
- 028 9084 5330
4.8
Excellent
69 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
On Site Vehicle Services
We have had Brendan coming to our Clonmore site for a few years now and have had no issues at all.
Brendan is very knowledgeable in the line of work he is doing and is extremely efficient and is very good at communicating the issues that has been wrong with the vehicle.
I would Highly recommend Brendan his service is First Class.
March 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Belfast
Thank you for your fantastic feedback!
We're delighted to hear that Brendan has consistently provided top-notch service at your Clonmore site.
His knowledge, efficiency, and clear communication truly make a difference, and we’ll be sure to pass on your kind words to him.
We look forward to welcoming you back again in the future.
Take Care,
Beth
We appreciate your recommendation and look forward to continuing to support you.
Recently attended the Mallusk Northgate…
Recently attended the Mallusk Northgate site and was met with a very enthusiastic team. All my questions were answered and i left feeling any concerns i had regarding their aftercare service and been answered. Great interaction with the front desk.
December 5, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Belfast
That you so much for leaving feedback about the experience you had with the Belfast branch.
Here at Northgate we understand the importance of going that extra mile to ensure a high quality of service and I am so pleased to see this has been demonstrated during your visit.
If there is anything else we could have done to make your review a 5* please let us know, all feedback is welcome.😊
Thank you for choosing Northgate.
Have a wonderful Christmas 🎅
Take Care,
Beth Kell
Polite and professional…
Georgia was polite and professional throughout the hiring process and went through all the terms clearly making it a seamless process. (Mallusk branch Newtownabbey)
November 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Belfast
Thank you for your kind feedback!
We're thrilled to hear that Georgia from the Belfast branch provided such a polite and professional experience and made the process seamless for you.
We always strive to ensure clarity and efficiency, and it’s great to know we met your expectations.
I am sure Georgia and the team will be over the moon with your comments.
We look forward to welcoming you back in the future.
Take Care,
Beth Kell
Great service!
Great service! Hired a van for two weekends to move house and rental team couldn't have been more helpful.
October 11, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Belfast
This is great to hear Nigel, we hope the house move was successful and stress free! Thank you for choosing Northgate as your fleet provider. :)
Take care,
Laura
Great service from the mechanics and…
Great service from the mechanics and amazing customer service from Georgia and Edel on the front desk in Belfast branch. Nothing is ever too much trouble!! All the Belfast staff do amazing work keeping our company vans on the road all year round. Thank you!!
February 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Belfast
Thank you for your review, Sarah.
It's fantastic to hear that you received great service from the mechanics and experienced excellent customer service from Georgia and Edel at the front desk of the Belfast branch. Appreciation for the hard work and dedication of the staff can go a long way, and it's wonderful that you took the time to express your gratitude.
Take care,
Laura Griffiths
I recently had to bring my vehicle in…
I recently had to bring my vehicle in for MOT the change over to a repllacement courtsey van was so simple
February 7, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Belfast
Thanks Terry!
It's great to hear that your experience with the MOT and the transition to a replacement courtesy van was smooth and simple. Effortless processes like these can significantly contribute to a positive customer experience. Thank you for leaving us your feedback.
Take care
Laura Griffiths
Friendly and helpful staff
Friendly and helpful staff, been working with Northgate Belfast for over 10 year and have always been brilliant to deal with.
February 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Belfast
Thank you so much for taking the time to leave such a brilliant review, Jason.
It is great to see that your experience with our Belfast branch has been such a positive one over the years, and I am sure that the team there will be on cloud nine when they see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
The team
The team at Northgate are so welcoming and extremely helpful they always insure a first class service with smile.
February 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Belfast
Brendan, It's fantastic to hear about your positive experience with the team at Northgate Belfast!
Thank you for sharing your feedback and recommending their services. It's clear that their helpfulness and dedicated approach has made a positive impact. We'll make sure to pass on your kind words.
Take care,
Beth Kell
Great rental company
Great rental company, staff always friendly and couldn’t do enough for you highly recommend.
January 8, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Belfast
Hey Aidan,
Thank you for your fantastic review!
We're delighted to hear that you had a positive experience with Northgate and that our staff went above and beyond to assist you.
Providing excellent customer service is a top priority for us, and we're thrilled that our team's friendliness and helpfulness stood out to you. Your recommendation is truly appreciated, and we look forward to welcoming you again in the future.
Take care,
Laura Griffiths
i very happy with attitude
i very happy with attitude, have got sorted my question quick and full.
very nice piople working there.
January 17, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Belfast
Thank you so much for taking the time to leave such a nice review, Danny. I am sure that our team at Belfast will also be delighted to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Shocking customer relations ....
Shocking customer relations booked hired works van in for repairs, when we arrived said they didn't have record of it, showed them emails and they blamed it on 1 person being off even though all of them were on email trail. Sent away and told we would need to return it again for another appointment, told they don't collect vehicles to change out, (even though mistake was their fault) but apparently they do elsewhere.
December 19, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Belfast
Hi Narinder,
I am really sorry to hear that you have had such difficulties getting booked into Belfast for repairs. I know its currently a busy time for our Workshops however this should not deter from the usual 5* service in which we aim to deliver. Please could you contact me on customer.services@northgate.co.uk so I can review this matter further for you?
I hope to hear from you soon.
Kind Regards,
Bethannie Kell
problem solver
hi, i would like to highlight the professional and courteous manner that Georgia McFarlane speaks to me with quite regular.
this lady is a great problem solver and also has terrific people skills.
certainly she is an asset to your organisation!
kind regards
Steven Meli
operations manager (Freeflow N.I)
September 20, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Belfast
Thank you so much for taking the time to leave such a wonderful review, Steven.
Putting our customers first is what we do, and I am thrilled that Georgia has demonstrated this ethos. I am sure she will be delighted to see your comments and will continue to offer the service Northgate promises.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Thanks Adele.
I had to leave back the van I had on hire for its MOT and when I had left the van back I forgot to lift my phone from it. Close to three weeks passed before I noticed what I had done. When I contacted the branch to report what I had done the girl on the front desk Adele is her name. She was very helpful and actually helped me with locating the phone. She was more than helpful and for that I'm very grateful. Thank you to you and your staff!
August 1, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Belfast
Thank you for leaving us feedback, Mo.
I'm glad to hear that Adele from the branch was able to assist you in locating your phone and was very helpful throughout the process. Losing a phone can be quite distressing, but it's reassuring to know that the staff at the branch were supportive and efficient in helping you recover it. Adele's efforts are truly commendable, and I'll make sure to pass on your appreciation to the staff as well. If you have any further needs or questions, feel free to contact them again. Thank you for your kind words, and I hope everything goes smoothly from here on out!
Take care,
Laura Griffiths
Very professional and easy to speak to…
Very professional and easy to speak to and great managing skills
April 24, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Belfast
Thank you so much for taking the time to leave such an exceptional review, Daniel.
Making our customer’s lives easier is one of our aims, and I am thrilled to see that we have demonstrated this.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Thank you Edel
Edel in the Belfast office went completely above and beyond to assist when a vehicle broke down. Great communication throughout the entire process resulting in a vehicle being delivered to our stricken driver. Thanks again Edel.
December 13, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Belfast
That is amazing to hear, Pete. Thank you so much for taking the time to leave our Belfast team some feedback, Edel will be thrilled to hear that they have been able to assist you and your company needs.
We look forward to working with you long into the future.
Take care.
Laura Griffiths
Last minute emergency job came in and…
Last minute emergency job came in and edel pulled out all the stops to get our contract fulfilled great experience and the best depot by far top class service will not use anyone else #teamnorthgate 👍👍👍
September 26, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Belfast
Thank you so much for taking the time to leave such a wonderful review.
Putting our customers first and is the very heart of what we do, and I am certain that Edel will be thrilled to see your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Brilliant service
Brilliant service, girls on the front desk are very easy to work with and the lads checking out the vehicles are friendly and easy to talk to.
May 30, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Belfast
Brilliant news Ivan, thank you for taking the time to leave our Belfast Branch some feedback, I am sure they will be thrilled!
Take care,
Laura Griffiths
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