Excellent service from Mohammed. A lovely guy and super helpful. An absolute pleasure to rent from.
Company replied
Location
Switch locationUnit 2, Elstree Distribution Park, Elstree Way, WD6 1RU Borehamwood, GB
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See what reviewers are saying
I took my vehicle in for a service and needed some extra work doing. The parts needed to be ordered so Altin kept me informed every step of the process and got me back on the road as quick as they cou... See more
Company replied
Wonderful service, genuinely helpful all round team. They sorted out my van quickly and efficiently. Altin and Hunsh were both kind and helpful enough to keep me informed of the actual fault/ va... See more
Company replied
Very friendly staff, Quick and satisfying services. They helped us with our van, new tyres, side mirror and other checks were done while waiting. Very happy with services and definitely recommend.
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit 2, Elstree Distribution Park, Elstree Way, WD6 1RU, Borehamwood, United Kingdom
- 0208 1754 866
4.7
Excellent
59 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service from Mohammed
Excellent service from Mohammed. A lovely guy and super helpful. An absolute pleasure to rent from.
July 1, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Michael, thank you so much for your wonderful review!
We're delighted to hear that Mohammed made such a positive impression. We'll be sure to pass on your kind words to him—he'll really appreciate them. It's great to know you found the service helpful and that your rental experience was such a pleasure.
We look forward to welcoming you back again in the future!
Take care,
Imogen
Had a wonderful experience with…
Had a wonderful experience with workshop, they were prompt and quick with their service , Tayyib was fantastic..the front office staff was very helpful (Marcus and Ramtin) and overall i recommend this to anyone who has a repair.
June 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Valentin, thank you for your fantastic review!
We’re delighted to hear that you had such a wonderful experience with our team. It’s great to know that the workshop provided prompt and efficient service, and that Tayyib made such a positive impression.
We're also pleased to hear that Marcus and Ramtin were helpful and welcoming in the front office, helping to make your experience a positive one from start to finish.
Thank you for your recommendation and for taking the time to share your feedback. We’ll be sure to pass your kind words on to the team!
Take care,
Imogen
Altin very polite looked after me very…
Altin very polite looked after me very well got my vehicle fixed as soon as possible excellent service
May 15, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Andy, thank you for your kind words!
We’re thrilled to hear that Altin provided such polite and attentive service and helped get your vehicle repaired as quickly as possible. We’ll be sure to pass along your feedback to him.
We truly appreciate your support and look forward to welcoming you back in the future!
Take care,
Imogen
I came to the branch to have my van…
I came to the branch to have my van serviced and was initially given a warm welcome. The reception staff were friendly and helpful, and my van was taken into the workshop.
However, the service took much longer than expected. After waiting for around three hours for a first service, I decided to walk through the yard and ended up near the workshop area. I could see my van, and it appeared that a mechanic was working on it. He was wearing large headphones, and despite trying to get his attention by calling out to ask how much longer it would take, I was completely ignored. It also seemed like he might have been on the phone.
I found this quite unprofessional, especially as I had not received any updates during the wait. Better communication and customer awareness would have made a big difference to my overall experience.
April 15, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi James, thank you for taking the time to share your detailed feedback.
We’re really pleased to hear that you received a warm welcome from our reception team — that’s exactly the experience we aim to provide from the moment you arrive. However, we’re sorry to hear that the rest of your visit did not meet expectations.
Waiting longer than anticipated, especially without updates, is understandably frustrating. Your comments about the lack of communication and your experience in the workshop area have been noted, and we take this feedback seriously. Maintaining clear communication and professional conduct at all times is very important to us, and it’s clear we fell short on this occasion.
We will be addressing this with the team to ensure improvements are made, particularly around keeping customers informed and being attentive on site.
Thank you again for your feedback — it helps us improve our service moving forward.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Borehamwood
Hi Archic, thank you for your great review!
We’re so pleased to hear you enjoyed the service from Altin and Markus. They’ll be delighted to know they made a positive impact on your visit.
We really appreciate your feedback and hope to welcome you back again soon!
Take care,
Imogen
Marcus was verry polite and kind and…
Marcus was verry polite and kind and did the utmost to improve the service
March 24, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Timmy, thank you for your kind feedback!
We’re really pleased to hear that Marcus was polite, considerate, and went above and beyond to improve your experience. We’ll be sure to share your comments with him.
We truly appreciate you taking the time to leave a review!
Take care,
Imogen
Marcus has been a star
Marcus has been a star, the workshop guys were excellent 5 stars all the way
March 16, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Eddie, thank you so much for your kind words!
We're thrilled to hear you had such a great experience. Marcus will be delighted to know he made a positive impression, and we’ll be sure to pass your feedback on to our workshop team as well.
We really appreciate your support and your 5-star rating—it means a lot to us!
Take care,
Imogen
My experience today was overwhelming…
My experience today was overwhelming interesting and Kristina, Ramtin, Marcus was the most helpful and polite and resourceful
March 12, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Gary, thank you for taking the time to share your feedback with us.
We're delighted to hear that you had such a positive experience and that Kristina, Ramtin, and Marcus were helpful, polite, and resourceful throughout your visit. I will be sure to pass your kind comments on to them – they will really appreciate the recognition.
Thank you again for your review, and we look forward to assisting you again in the future.
Take care,
Imogen
Great service
Great service! Everything was done at a very high standard reception staff Markus and Ramtin were very friendly and accommodating thank you guys!
March 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Thank you for the great feedback! ⭐
It’s wonderful to hear that you were happy with the service and that everything was completed to such a high standard. Markus and Ramtin will be really pleased to know their friendly and accommodating approach made your visit a positive experience.
We appreciate you taking the time to share your comments and hope to see you again soon! 😊
Take care,
Emma
Always appreciate a speedy service and…
Always appreciate a speedy service and turnaround from the Staff on the reception (Marcus & Ramtin) Love this branch. Will be back again. Many thanks to All @ Northgate Vehicle Hire
March 6, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi there, thank you for the great feedback!
We're really pleased to hear you appreciated the speedy service from our reception team. Marcus and Ramtin will be delighted to know they made such a positive impression. It’s fantastic to hear you love the branch, and we look forward to welcoming you back again soon.
Many thanks from all the team at Northgate Vehicle Hire! 😊
Take care,
Imogen
Great customer service
Amazing customer service, special thanks to Ramtin and Kristina.
January 30, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi there, thank you for your wonderful feedback!
We’re delighted to hear you received amazing customer service, and we’ll be sure to pass your special thanks on to Ramtin and Kristina.
We really appreciate you taking the time to share your experience and hope to see you again soon!
Take care,
Imogen
Rampton
Rampton, Alton, Kristina, Dave the manager etc always makes me welcome.
January 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Eugene,
Thank you for taking the time to leave such kind feedback. It’s great to hear that each visit leaves you feeling welcome and comfortable. Having a familiar and supportive team can make a real difference, and it’s lovely to know that this has been your experience.
Rampton, Alton, Kristina, Dave, and the rest of the team will really appreciate your comments. Your continued support means a lot to everyone here, and we look forward to welcoming you again whenever you need us.
Take Care,
Emily
I had a great time at Borehamwood…
I had a great time at Borehamwood service
Service was so friendly
January 14, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Karol,
Thank you for taking the time to share your experience. It’s lovely to hear that your visit to the Borehamwood service was such a positive one and that the team made you feel welcome. Creating a welcoming and relaxed atmosphere is important to the team, so it’s great to know that this made your time with us enjoyable.
We appreciate your kind feedback and look forward to welcoming you back whenever you need our help in the future.
Take Care,
Emily
Very pleasant and friendly staff
Very pleasant and friendly staff all willing and happy to help
January 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Dean,
Thank you for sharing your experience with us. We’re really pleased to hear that your visit felt welcoming and that the team made a positive impression. Having staff who are approachable and genuinely willing to help is something we place a lot of value on, so it’s great to know that this came through while you were with us.
Your feedback is greatly appreciated and will be passed on to the Borehamwood team, as recognition like this means a lot to them. If you ever need any assistance in the future, we’ll be more than happy to help and look forward to welcoming you back.
Thanks again,
Emily
Great experience Altin help me with the…
Great experience Altin help me with the issue in my van , Borehmwood is my place now
December 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Kosta, thank you for your great review 😊
We’re really pleased to hear that Altin was able to help resolve the issue with your van and that you had such a positive experience at our Borehamwood branch. We’ll be sure to pass your kind comments on to Altin and the team.
We look forward to welcoming you back again soon!
Take care,
Imogen
Great service and very friendly team
I took my vehicle in for a service and needed some extra work doing. The parts needed to be ordered so Altin kept me informed every step of the process and got me back on the road as quick as they could. Thanks to Ramtin, Andrew, dave, Ravi and Altin who all went above and beyond to make me comfortable while waiting and sorting my vehicle.
December 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Adam, thank you so much for taking the time to leave such a kind review! We’re really pleased to hear that your experience was a positive one and that Altin kept you informed throughout the process while we waited for the parts to arrive.
It’s great to know that Ramtin, Andrew, Dave, Ravi and Altin all went above and beyond to make you feel comfortable and get you back on the road as quickly as possible. We’ll be sure to pass on your thanks to the whole team.
We really appreciate your trust in us and look forward to helping you again in the future 🚗😊
Take care,
Imogen
It was a great service from Altin very…
It was a great service from Altin very helpful
November 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Erison, thank you for your kind review!
We’re delighted to hear that you received great service from Altin and found him very helpful. We’ll be sure to pass your feedback on to him.
Thanks again for choosing us! 🌟
Take care,
Imogen
Great people.
Darwin , alexia, ramtin, unbelievable team. Thank you for your help. Xxxc
November 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Mat, thank you so much for your lovely message! 🌟
We’re thrilled to hear that Darwin, Alexia, and Ramtin were such a great help — we’ll make sure they see your kind words.
It’s wonderful to know you had such a positive experience with our team!
Take care,
Imogen
The women named alexia at the desk was…
The women named alexia at the desk was very helpful and polite
October 15, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Jack, thank you for your lovely feedback!
We’re glad to hear that Alexia at the desk was helpful and polite — we’ll make sure to pass on your kind words to her.
We appreciate you taking the time to share your experience and look forward to welcoming you back soon!
Take care,
Imogen
Alexia it is the best customer service
Alexia it is the best customer service
She is very polite help full
Thank you
October 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Bozena, thank you so much for your wonderful feedback!
We're thrilled to hear that Alexia provided you with the best customer service. She’s truly polite and helpful, and your kind words mean a lot to her and our whole team.
Thanks again for taking the time to share your experience! We look forward to welcoming you back soon.
Take care,
Imogen
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