Excellent service from Mohammed. A lovely guy and super helpful. An absolute pleasure to rent from.
Company replied
Location
Switch locationUnit 2, Elstree Distribution Park, Elstree Way, WD6 1RU Borehamwood, GB
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See what reviewers are saying
I took my vehicle in for a service and needed some extra work doing. The parts needed to be ordered so Altin kept me informed every step of the process and got me back on the road as quick as they cou... See more
Company replied
Wonderful service, genuinely helpful all round team. They sorted out my van quickly and efficiently. Altin and Hunsh were both kind and helpful enough to keep me informed of the actual fault/ va... See more
Company replied
Very friendly staff, Quick and satisfying services. They helped us with our van, new tyres, side mirror and other checks were done while waiting. Very happy with services and definitely recommend.
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit 2, Elstree Distribution Park, Elstree Way, WD6 1RU, Borehamwood, United Kingdom
- 0208 1754 866
4.7
Excellent
59 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service , Alexia on the reception desk
October 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Malgorzata, thank you so much for your kind words!
We're so glad to hear you had a great experience with our customer service, and especially with Alexia at the reception desk. She always goes the extra mile to make everyone feel welcome, and your feedback means a lot to her—and to all of us!
We really appreciate you taking the time to share your experience, and we look forward to seeing you again soon.
Take care,
Imogen
Alexia is so nice and kind
Alexia is so nice and kind , so helpful, always doing the right things
October 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Barbara, thank you so much for your kind words!
We’re thrilled to hear that Alexia made such a positive impression. She truly is a valued member of our team, and we’re lucky to have her. We’ll be sure to pass along your lovely feedback—she’ll be so happy to hear it!
If there’s anything else we can help you with, we’re always here.
Take care,
Imogen
I had an outstanding experience with…
I had an outstanding experience with Asad! His customer service was top-notch – friendly, professional, and truly attentive to my needs. He went above and beyond to ensure I was fully satisfied with my experience, making the entire process smooth and hassle-free. It’s rare to come across someone who genuinely cares about providing excellent service, and Asad definitely does. Highly recommend him!
October 3, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Fahim, thank you so much for your amazing review!
We’re absolutely delighted to hear that Asad gave you such an outstanding experience. He truly takes pride in delivering top-notch service, and your kind words will mean a lot to him.
It’s always great to hear when one of our team members goes above and beyond — we’re lucky to have Asad on the team!
Thank you again for your recommendation, and we look forward to welcoming you back anytime.
Imogen
Very good experience collecting a van…
Very good experience collecting a van from borehamwood front desk - we have been a long term customer
September 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Max, thank you so much for your kind words and for taking the time to leave a review!
We're really pleased to hear you had a very good experience collecting your van from our Borehamwood branch. It means a lot to us to have loyal, long-term customers like you — your continued support is truly appreciated.
We look forward to seeing you again soon!
Take care,
Imogen
Alexia was a great help
Alexia was a great help
Really quick and polite
September 26, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi there, thank you for your lovely feedback!
We’re delighted to hear Alexia was quick and polite in assisting you.
We’ll be sure to share your kind words with her!
Take care,
Imogen
Smooth process
Smooth process, Alexia on the desk was great and very helpful.
September 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Owen, thank you for your kind words!
We're so pleased to hear the process was smooth and that Alexia was great and helpful—she’ll be thrilled to hear your feedback.
We really appreciate you taking the time to share your experience and hope to see you again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Borehamwood
Hi Mehdi, thanks so much for your kind words!
We’re really happy to hear you found our team friendly and helpful. Looking forward to assisting you again soon!
Take care,
Imogen
Alexia and Asad were very polite and…
Alexia and Asad were very polite and helpful while I was waiting for my replacement viechle
September 3, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Jed, thank you so much for your kind words!
We’re thrilled to hear that Alexia and Asad were polite and helpful while you were waiting for your replacement vehicle. We’ll be sure to pass along your compliments to them.
If you ever need anything else, don’t hesitate to reach out. Safe travels!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Borehamwood
Hi Martin, thank you for your kind words!
We’re glad our friendly team was able to assist you quickly. If there’s anything we can do to make your experience even better next time, please don’t hesitate to let us know.
We look forward to seeing you again soon!
Take care,
Imogen
Altin the staff member was very helpful…
Altin the staff member was very helpful
He explained everything what was wrong with my van
Highly recommend them
Thanks Altin
May 27, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Elton, thank you so much for your kind words!
We’re glad to hear that Altin was helpful and took the time to explain everything clearly. We’ll be sure to pass on your thanks to him.
Your recommendation means a lot to us!
Take care,
Imogen
Ramtin has been really helpful and…
Ramtin has been really helpful and always tried to give me the best solution. Northgate is very reliable company with high quality service
March 20, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Abdul, Thank you so much for your kind words! 😊
We’re thrilled to hear that Ramtin was able to help and provide you with the best solution. We’re proud to be a reliable company, and it’s feedback like this that keeps us striving to deliver top-notch service. We truly appreciate your trust in us and look forward to continuing to support you!
Take care,
Imogen
Helpful and knowledgeable service
Altin was extremely helpful and was able to give me sound advice to stop the same issue in the future.
They took my van, fixed the issue, serviced the van and also changed the tyres.
December 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Thank you for sharing your experience with us Steve!
We're thrilled to hear that Altin at our Borehamwood branch provided you with helpful advice and efficient service.
It's great to know your van was repaired, serviced, and fitted with new tyres—all to keep you on the road safely.
We'll be sure to pass on your kind words to Altin and the team.
Thank you for choosing Northgate 🚐✨
Take Care,
Beth Kell
I dealt with Ramtin at there Borenwood…
I dealt with Ramtin at there Borenwood branch and found him very patient and he took the time to answer all my questions. Professional support is always appreciated - Thank you
August 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Thank you so much for your lovely review!
We are delighted to hear that you had an excellent experience with our team in Borehamwood.
Your feedback means a lot to us, and we truly appreciate your support.
If you need any further assistance or have any questions in the future, please don't hesitate to get in touch.
Take Care,
Beth Kell
I had a great experience today
I had a great experience today. Altin was amazing and very helpful.
July 11, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Thank you for your comments Immanuel, we are delighted to hear that you had such a positive experience at the Borehamwood branch.
It sounds like you were provided with exceptional service from Altin, this is what we like to hear!
I am sure the team will be over the moon to see your lovely review.
Thank you for choosing Northgate!
Take Care,
Beth Kell
Best Northgate branch by a long way
Friendly helpful staff… all of them. Quick service. Fresh new facilities. Best branch I’ve been to by a long way
July 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Thank you so much for your kind words, Anthony!
We're thrilled to hear that you had such a positive experience at our Northgate branch.
Our team at Borehamwood strive to provide exceptional service to all our customers, and your feedback truly validates our efforts.
We look forward to welcoming you back soon!
Take care,
Beth Kell
Altin
Altin, workshop controller
Very nice guy.
Always checking to see if they have the correct time to carry out what’s necessary and doesn’t like to keep you waiting around for too long
July 3, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hi Alfie, thank you so much for your 5 star review !
It is so great to hear that Altin and the team at Borehamwood were able to provide excellent customer service as we strive to provide this. I can assure you the team will be thrilled to hear about your amazing feedback.
We look forward to working with you long into the future.
Take care,
Imogen
Great service
Very welcoming, I was quickly seen too and the was very helpful. I was kept up to date with what was going on and how long it will take
June 28, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Thank you so much for taking the time to leave such an encouraging review, James. It is a pleasure to see what a positive experience you had with our Borehamwood branch and I am certain that the team there will be so pleased to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Reply from Northgate Vehicle Hire - Borehamwood
Thank you so much for taking the time to leave such an excellent review, Kieron.
It is great to see that your experience with Northgate has been such a positive one.
I am sure the staff at Borehamwood will be thrilled to see your comments.
If there is anything else we can help with, please don’t hesitate to get in touch and we will be more than happy to help.
Take Care,
Beth Kell
Very helpful and professional
Very helpful and professional.
Altin, who attended me was extremely helpful.
May 31, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Hey Imi, thank you for your feedback and we are so pleased to hear that Altin provided you with professional and helpful service. It makes such a difference to your day having a positive experience and we are thrilled to have been apart of yours.
Take care,
Laura
Altin at borehamwood was super helpful…
Altin at borehamwood was super helpful and great customer service.
May 28, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Borehamwood
Thank you for your wonderful review, Luke. It is fantastic to see you had such a positive experience at our Borehamwood branch.
I am certain that Altin and the rest of the team will be elated with your feedback.
Thank you for choosing Northgate!
Take Care,
Beth Kell
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