went to the Broxburn branch to get my brakes sorted on a company hired van and was really surprised that they got done straight away. The staff member was extremely helpful and really courteous. The w... See more
Company replied
Location
Switch locationEast Mains Industrial Estate, Clifton View, EH52 5NE Broxburn, West Lothian, GB
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See what reviewers are saying
The company on my visit were very professional, understanding and the hospitality was excellent. They kept you in the loop at all times and were very wary of how long your stay was and tried there... See more
Company replied
Service with a smile as always , very polite and helpful . Always make sure you’re not waiting too long and keep you updated with what’s happening. A pleasure to be helped by Kat today .
Company replied
Lynsey and her team have been fantastic to deal with since we began renting vehicles from them last year. Always willing to go the extra mile which makes my role so much easier.
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
East Mains Industrial Estate, Clifton View, EH52 5NE, Broxburn, West Lothian, United Kingdom
- 01506 858508
4.7
Excellent
48 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service at Broxburn branch
went to the Broxburn branch to get my brakes sorted on a company hired van and was really surprised that they got done straight away. The staff member was extremely helpful and really courteous. The whole process took about an hour and I was back on the road again. I honestly was so shocked as I had never had this sort of experience at any other branch. Should any other issues arise with the van, this is the branch I will always come back to
July 20, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hi Everett, thank you for taking the time to leave such a fantastic review.
We're delighted to hear that the team at our Broxburn branch were able to get your brakes sorted quickly and get you back on the road in around an hour.
It's great to know that our team member was helpful and courteous throughout your visit, and we're especially pleased that your experience exceeded your expectations.
We really appreciate your kind words and your confidence in choosing Broxburn for any future maintenance needs. We'll be sure to pass your feedback on to the team—they'll be thrilled to hear it.
Thanks again for your support, and we look forward to helping you again whenever you need us.
Take care,
Imogen
Service with a smile as always
Service with a smile as always , very polite and helpful . Always make sure you’re not waiting too long and keep you updated with what’s happening. A pleasure to be helped by Kat today .
July 15, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hi David, thank you so much for your lovely review!
We're delighted to hear that you consistently receive friendly, helpful service from the team.
It's especially great to know that Kat looked after you so well, keeping you updated throughout your visit and making sure your wait was kept to a minimum. We'll be sure to pass your kind words on to her—she'll really appreciate the recognition.
Thank you again for your continued support. We look forward to welcoming you back next time!
Take care,
Imogen
Van exchange
The company on my visit were very professional, understanding and the hospitality was excellent. They kept you in the loop at all times and were very wary of how long your stay was and tried there very best to make sure that your problem was solved in a timely manner.
Would recommend this company to anyone who would ask.
The staff were excellent trying there best to make you feel welcome and delivered an excellent service
July 6, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hi Jacqueline, thank you so much for your wonderful review and recommendation! We're delighted to hear that you felt well looked after throughout your visit.
Providing a professional, welcoming, and supportive experience is something we take great pride in, so it's fantastic to know our team kept you informed, made you feel comfortable, and worked hard to resolve your issue as quickly as possible.
Your kind words about our staff mean a great deal, and we'll be sure to share your feedback with the whole team. Thank you again for choosing us, and we really appreciate you taking the time to recommend our service to others. We wish you all the very best!
Take care,
Imogen
Lynsey and her team have been fantastic…
Lynsey and her team have been fantastic to deal with since we began renting vehicles from them last year. Always willing to go the extra mile which makes my role so much easier.
July 1, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hi Liam, thank you so much for your wonderful review!
We're delighted to hear that Lynsey and the team have been fantastic to work with since you started renting vehicles with us last year. It's great to know that their willingness to go the extra mile has made your role easier – that's exactly the level of service we strive to provide.
We'll be sure to pass your kind words on to Lynsey and the team, who will be thrilled to hear your feedback. Thank you for choosing Northgate, and we look forward to continuing to support you for many years to come!
Take care,
Imogen
Great staff
Great staff, all seem happy and enjoying their work and make waiting much more enjoyable than it should be. Also efficient anytime I have brought my van back.
June 25, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hi Brian, thank you for your fantastic review!
We’re delighted to hear that our team’s friendly attitude and positive atmosphere made your visits more enjoyable.
It’s also great to know that you’ve consistently experienced efficient service whenever you’ve brought your van back. Providing a welcoming environment alongside excellent service is exactly what we strive for.
We really appreciate you taking the time to share your feedback and look forward to welcoming you again in the future!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Broxburn
Hi David, thank you for your great review!
We’re delighted to hear you were happy with the service you received. Your kind feedback is greatly appreciated, and we look forward to assisting you again in the future.
Thank you for choosing Northgate!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Broxburn
Hi Matthew, thank you for your great review!
We’re delighted to hear that you had a fast and easy experience with us. Providing a smooth and hassle-free service is exactly what we strive for, so it’s wonderful to know this was reflected in your visit.
We appreciate your feedback and look forward to assisting you again in the future!
Take care,
Imogen
Great service
Recently brought my van in for service , couldn’t be happier with the service I was provided . Very friendly and polite staff , wouldn’t hire a vehicle from anywhere else , thank you
June 17, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hi there, thank you for your wonderful review!
We’re delighted to hear that you were so happy with the service you received during your van service.
It’s great to know that our team made a positive impression with their friendly and polite approach, and we really appreciate your loyalty and recommendation. We’ll be sure to share your kind words with the team.
Thank you again for taking the time to leave your feedback — we look forward to supporting you again in the future!
Take care,
Imogen
Great service from staff member Kai who…
Great service from staff member Kai who provided me with Jasmine tea as I waited for my car (had a bad tum)
June 19, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hi Benjamin, thank you for your lovely review!
We’re delighted to hear that Kai provided such thoughtful and attentive service while you were waiting for your car.
It’s great to know he was able to make you more comfortable by offering jasmine tea — especially when you weren’t feeling your best. We really appreciate you taking the time to share your experience and will be sure to pass your kind feedback on to Kai.
We hope you’re feeling better now, and look forward to welcoming you again in the future!
Take care,
Imogen
Shocking attitude in this place
Shocking attitude in this place. Rude and disrespectful from the beginning
June 17, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hi Steve, thank you for taking the time to leave your feedback. We’re sorry to hear that your experience did not meet your expectations and that you felt the attitude of our team was not up to the standard we aim to provide.
This is not the level of service we strive for, and we take comments like this seriously. We would welcome the opportunity to understand more about what happened and address your concerns properly. If you’re willing, please contact our customer service team at customer.services@northgate.co.uk with the details of your visit so we can look into this further.
Thank you again for your feedback.
Take care,
Imogen
The team here are always welcoming
The team here are always welcoming when I’m in. Nothing is ever a bother as they are on it straight away and very helpful
June 17, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hi there, thank you for your wonderful review!
We're delighted to hear that the team always makes you feel welcome and provides such prompt and helpful service whenever you visit.
It's great to know that nothing feels like too much trouble and that the team is always ready to help straight away. We'll be sure to share your kind feedback with them.
Thank you for taking the time to leave your review, and we look forward to welcoming you again in the future!
Take care,
Imogen
Brilliant service
Brilliant service. Staff are always on board to help as much as possible and so friendly.
They upgraded van to an almost new reg due to unforeseen issues with my 21 plate.
Would highly recommend
May 28, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hi Craig, thank you for the fantastic review!
We’re so pleased to hear you had a great experience with our team and that the staff were friendly and helpful throughout. We always aim to make things as smooth as possible, so we’re glad we could quickly arrange an upgraded van for you when the issue arose.
We really appreciate your recommendation and look forward to helping you again in the future!
Take care,
Imogen
Kelly is 10 star plus
Kelly Conroy was super helpful and made everything so easy for me.
She explained the process, was professional and was very quick to make all the arrangements and made me feel at ease.
I will definitely recommend this service and definitely use yous in the future if needed.
Kelly is 🌟🌟🌟🌟 🌟 🌟🌟🌟🌟🌟
May 21, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hi Nicola, thank you so much for your amazing review!
We’re thrilled to hear that Kelly Conroy was so helpful and made the whole process easy and stress-free for you. It’s fantastic to know she explained everything clearly, handled the arrangements quickly, and made you feel at ease throughout.
We’ll be sure to pass your wonderful feedback on to Kelly — she’ll be delighted to hear it! Thank you as well for your recommendation and support. We look forward to helping you again in the future if you ever need us!
Take care,
Imogen
The customer service was excellent
The customer service was excellent , quick responses and car was immaculate upon collection
May 25, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hi Donna, thank you for your fantastic feedback!
We’re delighted to hear that you received excellent customer service, quick responses, and that the vehicle was immaculate upon collection.
We really appreciate your kind words and are pleased you had such a positive experience with us!
Take care,
Imogen
Kelly was professional from start to…
Kelly was professional from start to finish, she was a pleasure to deal with, highly recommended.
May 20, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hi Don, thank you for your fantastic review!
We’re so pleased to hear that Kelly provided a professional service from start to finish and was a pleasure to deal with. We’ll be sure to pass your kind words on to her.
Your recommendation means a lot to us — thank you for your support!
Take care,
Imogen
Great customer service
Great customer service. Thanks so much for all your help. Would definitely recommend to friends and family.
May 21, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hi Tracey, thank you so much for your wonderful feedback!
We’re delighted to hear you received great customer service and that our team was able to help. Your recommendation to friends and family means a lot to us, and we truly appreciate your support.
We look forward to helping you again in the future!
Take care,
Imogen
Kat and Connor were a huge in help in…
Kat and Connor were a huge in help in finally being able to get a permanent solution to my company vehicle issues. Not only that they were extremely welcoming upon my arrival and throughout my visit.
May 21, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hi Sam, thank you for your wonderful feedback!
We’re so pleased to hear that Kat and Connor were able to help resolve your company vehicle issues and provide a permanent solution. It’s also great to know they made you feel welcome throughout your visit. We’ll be sure to pass on your kind words to them both — they’ll really appreciate it.
Thanks again for taking the time to share your experience!
Take care,
Imogen
Lyndsey was a superstar
The full team were amazing , such a pleasure and Lyndsey made it very easy for me while renting a van , will definitely use the service again. Thanks guys
April 14, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hi Andrew, thank you for your lovely feedback!
We’re so pleased to hear that you had such a positive experience with the team and that Lyndsey made the process easy and enjoyable for you. We’ll be sure to pass on your kind words—she’ll really appreciate it!
It’s great to know you’d choose us again, and we look forward to helping you next time you need us.
Thanks again for taking the time to share your experience!
Take care,
Imogen
Great customer service
Great customer service, they are always happy to help and get you back on the road quick
March 5, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hi Cole, thank you for the great review!
We're really pleased to hear that you've had such a positive experience with our team. Providing helpful service and getting you back on the road as quickly as possible is always our priority.
We really appreciate your feedback!
Take care,
Imogen
Was kept to date with the progress on…
Was kept to date with the progress on the work was given a good welcome
February 18, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hello, thank you for your 5-star review!
We’re really pleased to hear you were kept up to date with the progress of the work and that you received a warm welcome when you visited us. Providing clear communication and a friendly service is very important to us, so it’s great to know this came across.
We appreciate your feedback and hope to see you again soon.
Take care,
Emma
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