The company on my visit were very professional, understanding and the hospitality was excellent. They kept you in the loop at all times and were very wary of how long your stay was and tried there... See more
Company replied
Location
Switch locationEast Mains Industrial Estate, Clifton View, EH52 5NE Broxburn, West Lothian, GB
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See what reviewers are saying
went to the Broxburn branch to get my brakes sorted on a company hired van and was really surprised that they got done straight away. The staff member was extremely helpful and really courteous. The w... See more
Company replied
Service with a smile as always , very polite and helpful . Always make sure you’re not waiting too long and keep you updated with what’s happening. A pleasure to be helped by Kat today .
Company replied
Kelly Conroy was super helpful and made everything so easy for me. She explained the process, was professional and was very quick to make all the arrangements and made me feel at ease. I will defin... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
East Mains Industrial Estate, Clifton View, EH52 5NE, Broxburn, West Lothian, United Kingdom
- 01506 858508
4.8
Excellent
48 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great staff
Great staff, very helpful. Plenty of coffee to be had.
February 18, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hello Kev, thank you for your great review!
We’re really pleased to hear you found the team helpful — and even happier that the coffee supply didn’t disappoint! ☕
We appreciate you taking the time to share your experience and hope to see you again soon. Thank you for choosing Northgate!
Take care,
Emma
Had my hire van recovered as the…
Had my hire van recovered as the drivers door wasn't opening. I thought i was going to be waiting a couple of weeks for it to be repaired but Peter and Steven were great and had the problem fixed within 15 mins. Brilliant 👌
January 28, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hi Alan, thank you so much for taking the time to leave us such a great review!
We’re really pleased to hear that Peter and Steven were able to get the issue with the driver’s door sorted so quickly and get you back on the road without delay. We’ll be sure to pass on your kind words to them — they’ll be delighted to hear this.
Thanks again for choosing us, and we’re glad we could help! 👌
Take care,
Imogen
Reply from Northgate Vehicle Hire - Broxburn
Hi Jim, thank you for your great feedback 😊
We’re really pleased to hear you enjoyed the service and found our staff friendly. We appreciate your support and hope to see you again soon!
Take care,
Imogen
Excellent Service
My experience today was excellent, my vehicle required a replacement wheel,I had the pleasure of dealing with Peter who sorted out my issue with a new spare wheel 🛞,and also directed me to the service desk to arrange a service.Overall the customer service was excellent,well done Northgate for staff efficiency.👏👏👏👏
June 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hi David, thank you so much for sharing your positive experience!
We’re delighted to hear that Peter was able to assist you promptly and guide you to the service desk. It’s wonderful to know you felt well supported by our team.
We appreciate your kind words and look forward to serving you again soon!
Take care,
Imogen
Fantastic service from Peter and Ronnie…
Fantastic service from Peter and Ronnie , Van got uplifted and taken to the depot and they delivered a new van the next day direct to our door
Thank you so much
June 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Thanks so much for your fantastic feedback, Shirley!
We’re really pleased to hear that Peter and Ronnie provided such great service, taking care of your van uplift and delivering a replacement right to your door the next day.
We’ll be sure to pass on your thanks to them!
Thanks again for choosing Northgate.
Take care,
Emma
Had a few issues with Northgate…
Had a few issues with Northgate previously but the help from Kirsty was exceptional and made the process for the booking easy and efficient. Can’t thank her enough for her help these last past weeks👍
May 1, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Thank you for taking the time to share your wonderful feedback, Keith!
I'm really pleased to hear that Kirsty was able to support you so well and help make the booking process smooth and efficient.
We understand that past issues can be frustrating, so it's great to know that Kirsty's service made a positive difference for you. I'll be sure to pass on your kind words to her and the team.
Thank you for choosing Northgate, we look forward to welcoming you back again in the future.
Take Care,
Beth
Had 15 vans in total delivered and…
Had 15 vans in total delivered and everything went perfectly, service is really good.
April 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hi John, Thank you so much for your kind feedback!
We’re thrilled to hear that everything went smoothly with the delivery of your 15 vans and that you’re happy with our service. It's always great to know our efforts are making a positive impact, and we’re grateful for your trust in us.
If you need anything else in the future or have any more questions, don’t hesitate to get in touch. We’re here to help!
Thank you,
Imogen
4 new vans delivered today from Broxburn branch
4 new vans delivered today with exceptional service from Peter & the team from the Broxburn branch. Delivery was ahead of schedule with no issues whatsoever.
April 10, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Thank you so much for your kind feedback!
We’re delighted to hear that the delivery of your four new vans went smoothly and ahead of schedule. Peter and the team at our Broxburn branch will be thrilled to know their efforts made a great impression.
We really appreciate you taking the time to share your experience and we look forward to continuing to support your business.
Thank you for choosing Northgate.
Take Care,
Beth
Customer service is amazing
Customer service is great, always helpful when I’ve had any issues and can’t thank Kirsty enough for her effort when we’ve had any issues, always going a bit more to help.
October 7, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Thank you for taking the time to leave such a detailed and positive review, John.
We're delighted to hear that your visit to the Broxburn went smoothly and that our team was able to meet your expectations.
Providing timely and professional service is our goal, and we're glad you appreciated the efforts from Kirsty.
We look forward to working with you long into the future!
Take Care,
Beth Kell
Always a pleasure working with kirsty…
Always a pleasure working with kirsty paul always a great help
October 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Thanks for your review Jamie!
I'm delighted to hear that you had such a positive experience at the Broxburn branch.
It sounds like the team provided exceptional service from the minute you entered the branch, this is what we like to hear!
We look forward to welcoming you back soon :-)
Take Care,
Beth Kell
Great Experience
The staff were helpful and knowledgeable ansd quick to answer any queries i had. Very clean and tidy depot with a welcoming atmosphere. Northgate has been good to us and we will continue to hire with them
September 9, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hi Murray,
Thank you so much for your 5 star review! Its refreshing to hear that our Broxburn depot went above and beyond for you!
At Northgate we always aim to go that extra mile for our customers and provide the best service.
I can assure you that the team at Broxburn will be thrilled to hear about your fantastic feedback.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Van booked in for MOT
Van booked in for MOT, but I could only take it off the road for a single day. Peter and Chris in Broxburn pushed the 3rd party garage to ensure the MOT was done in time and that I had no disruption.
Job well handled by all involved
August 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Thank you so much for leaving such a lovely review about your experience with Northgate.
It is wonderful to know that the situation with your vehicle and the MOT was handled so well by the Broxburn branch.
It's instances like these that demonstrate the dedication and excellent service we like to provide to our customers.
Peter, Chris and the team will be thrilled to hear your positive feedback.
If you require any further assistance going forward, please don’t hesitate to get in touch and we will be more than happy to help.
Take Care,
Beth Kell
Chris at Broxburn was on the ball with…
Chris at Broxburn was on the ball with my replacement van. Ready to go as soon as I arrived. No hassle, straight forward , courteous service. Thanks
August 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
We are so pleased to hear that you had excellent customer service from our team at Broxburn.
It is always our pleasure to provide a fast and seamless service to our wonderful customers and i am sure that Chris and the team at Broxburn will be delighted to see your lovely feedback about your experience with the branch
Once again, we really appreciate your comments!
Take care,
Beth Kell
Peter and the front desk
Peter and the front desk
Was very helpful and understanding of your need
Resolved the issue in a timely and friendly manor
June 26, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Thank you so much for taking the time to leave us a 5* rating.
Putting our customers first is what we do, and I am delighted to see the staff at Broxburn have demonstrated our ethos.
I am sure the team will be thrilled to see your comments.
If there is anything else we can help with, please don’t hesitate to get in touch and we will be more than happy to help.
Thank you for choosing Northgate.
Take Care,
Beth Kell
We got first class service from Peter…
We got first class service from Peter at the rental counter
He attended to our needs and made sure all was covered very happy I am
May 1, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Thank you for your kind words, Gordon!
We're delighted to hear that you had a wonderful experience at the depot in Broxburn and the team made sure your visit was a pleasant one.
Providing excellent customer service is a top priority for us, and we appreciate your acknowledgment of our efforts.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Thanks to Peter from Broxburn branch
Thanks to Peter from Broxburn branch
Great help finding me a van with all the needs required for my business.
April 29, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hi Kevin, thank you so much for your 5 star review!
We are so pleased to hear that Peter and the team at Broxburn delivered excellent service as its what we aim to do! Peter and the team at Broxburn will be thrilled to hear your feedback.
We look forward to working with you long into the future.
Take care,
Imogen
Peter Middlemass is our local support…
Peter Middlemass is our local support person for Northgate and our interactions with Peter and his colleagues at the branch are first class.
April 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Hello Moreland, thank you for your 5 star review!
We aim to provide the best service to our customers, so we are pleased to hear that this was delivered by Peter! I can assure you Peter and the team at the Broxburn depot will be thrilled to hear about your feedback.
If you require any further assistance, please do not hesitate to contact us.
Take care,
Imogen
Excellent
Excellent service from peter and the rest of the front desk there's no eye candy at the front desk but you can't have everything!
Thanks for the tea was nice touch!
February 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Thank you so much for leaving such an excellent review, Alan. I am sure that Peter and the rest of the team will be thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Today I couldn't get my bonnet to open i took it Broxburn and the mechanic Cammy was very helpful and resolved the issue within 30 mins. SUPERB JOB WELL DONE
I couldn't get my bonnet to open this morning and took it to Broxburn and the mechanic had the issue resolved within 30 mins. SUPERB JOB WELL DONE Cammy.
December 2, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Thank you for leaving such lovely comments about the service you have received at the Broxburn branch.
Treating our customers with 5* service is our aim and i am delighted to see that Cammy did just that.
I am sure Cammy and the rest of the staff at the Broxburn branch will be thrilled to see such wonderful feedback.
If there is anything more we can help with, please feel free to contact us and we would be more than happy to help!
Take Care,
Beth Kell
Excellent customer service
Excellent service from Peter at broxburn when all out to get our van ready on day of hire even stayed late to get van to us . Our van was due MOT and service & was booked into Glasgow depot unfortunately Glasgow handed us a small van as replacement which after finding out our van was going to be for over a week we gave Peter a call who sourced us a large van n had us changed over within 24hours . We're now 3 weeks in with Glasgow and still don't have our van back thankfully we are still working due to Peter at broxburn . If your going to hire a vehicle from Northgate Peter & the boys at broxburn are the boys to go to will and have pulled all the stops out for us and nothing is ever a problem .
September 5, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Broxburn
Thank you so much for taking the time to leave such an excellent review.
I understand your frustrations at only being given a small van, but due to the strain on the industry, we are stretched to the limit in providing replacement vehicles to our customers, so sometimes all our branches can provide is a smaller van just for the intentions of keeping you on the road.
I am thrilled however to see that Peter and the team at Broxburn have pulled out all the stops to get you a larger van, and I am certain that they will also be over the moon to see your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
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