The staff at Northgate vehicle hire ,Crawley were very helpful from the moment I arrived .customer service staff member Paul Edward’s helped me with my van issues and kept me updated and was very org... See more
Company replied
Location
Switch locationColwood Lane, Haywards Heath, RH17 5UE Warninglid, West Sussex, GB
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See what reviewers are saying
Thankyou to Paul. E for his great customer service. He was very efficient with getting me a Van sorted. I was in and out within half hour 👌
Company replied
I was greeted warmly by the wonderful colleague Rita at: Northgate Vehicle Hire, Colwood Lane, Warninglid, RH17 5UE, who dealt with my service and provided me with a replacement vehicle. Which was ver... See more
Company replied
Came with an engine problem and within the space of half hour left with a courtesy van. Service was brilliant would definitely recommend
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Colwood Lane, Haywards Heath, RH17 5UE, Warninglid, West Sussex, United Kingdom
- 01293 522 225
4.9
Excellent
194 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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Fab service
New office staff well on the ball and the garage team found the fault quickly great service again thanks
August 21, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Dave, thanks so much for the kind words!
We're really pleased to hear the new office team were on the ball and the garage crew got to the bottom of the fault quickly.
Great to know the service hit the mark again – we appreciate your support!
Take care,
Imogen
Thanks Paul E!
absolute pleasure to deal with this company. all the staff are very friendly. Special shout out to Paul E at the crawley branch -always ready to go the extra mile to look out for his customers and give the best service, thanks Paul E
August 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi there, thank you so much for your wonderful feedback!
We’re thrilled to hear that you had such a positive experience with our team. A special shout out to Paul E at the Crawley branch has been passed on—he’ll be delighted to know his efforts made a difference.
We truly appreciate your kind words and look forward to helping you again in the future!
Take care,
Imogen
Replacement van
Paul was great with getting a new small van sorted. Excellent service.
August 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Jo, thank you so much for your kind words!
We're thrilled to hear that Paul was able to help you get a new small van sorted quickly and that you had an excellent experience with our service.
We really appreciate you taking the time to share your feedback!
If you ever need anything else, just let us know—we’re here to help.
Take care,
Imogen
Paul and alika were very helpful and…
Paul and alika were very helpful and friendly and efficient well worth 5 star
July 23, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Stephen, Thank you so much for your kind words! 😊
We're thrilled to hear that you found our service helpful, friendly, and efficient—your 5-star rating means the world to us. 🌟
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We're here to help and look forward to continuing to support your fleet needs.
Take care,
Imogen
Each time I have arrived for service to…
Each time I have arrived for service to vans i have always had polite and good experience and always looked after
July 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Patrick, thank you so much for your kind words!
We’re thrilled to hear that every time you visit Vans for service, you’re met with polite and attentive care. It means a lot to us that you feel well looked after.
We look forward to continuing to provide you with the best experience possible!
Take care,
Imogen
Free tea, while you wait 😁
Paul E kept me informed of what was going on while I comfortably waited in the waiting room drinking free tea.
June 26, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Nick, thanks so much for your feedback!
We’re glad Paul E kept you informed throughout the process—and that you enjoyed the free tea while you waited! We’ll be sure to pass on your kind words to him.
Take care,
Imogen
Very well looked after
Very well looked after. They delivered with the competition with my van after a service fast.
June 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for your review, Charlie! It’s great to hear that you felt well looked after and that the team delivered your van quickly after its service. That kind of efficient, reliable service is exactly what we aim to provide. Is there anything we could have done better to make this an all round 5* service? Your feedback is always welcome at customer.services@northgate.co.uk. We look forward to working with you long into the future!
Take care,
Emma
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for taking the time to leave such a positive review, Razvan! Putting our customers first is what we do, and I am delighted that the staff at Crawley has demonstrated our ethos. I am sure Paul and the team at the branch will be thrilled to see your comments.
If there is anything else we can help with, please don’t hesitate to get in touch and we will be more than happy to help.
Take care,
Emma
Paul was very helpful with arranging my…
Paul was very helpful with arranging my Veichle to be ready to collect. My van was ready & waiting 1st thing as promised.
Thank you Paul !!
June 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Ryan, thank you so much for your kind words!
We’re glad Paul was able to help arrange everything smoothly and that your van was ready right on time. We’ll be sure to pass your thanks on to him!
If you need anything else, just let us know.
Take care,
Imogen
Paul on reception was a great help
Paul on reception was a great help when I came in with my VW transporter van with an ad blue issue all booked in the following day and worked around my need's. Just a shame the workshop, garage took so long to look at it when it was booked in for 2pm and at 2.45 pm they finally started to get it looked and end then took what seemed for ever to sign the job card off I finally got home to Wiltshire 3 hours later.
Thanks Paul for your help
June 6, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi James, thank you for taking the time to share your feedback.
We're really pleased to hear that Paul on reception was such a great help — we’ll be sure to pass on your kind words to him! He’ll be glad to know he was able to make things a little easier for you, especially working around your needs with the VW Transporter.
We’re really sorry to hear about the delay in the workshop and the time it took to sign everything off — that’s certainly not the experience we aim to provide.
We do appreciate your patience, and we're grateful for your visit. If you require any further assistance from us please do not hesitate to contact customer.services@northgate.co.uk
Thanks again for your honest review, and we hope to welcome you back for a smoother experience next time.
Take care,
Imogen
Extremely helpful
Kyle and Lucy went above and beyond to arrange the correct vehicle at very short notice. They collected the correct vehicle and delivered it to my address within 3 hours absolutely recommend them and this branch great customer service
March 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for your kind words and fantastic feedback!
We're thrilled to hear that Kyle and Lucy were able to go above and beyond to arrange and deliver the correct vehicle to you at such short notice.
Providing exceptional customer service is something we always strive for, and we're glad they could make the process smooth and efficient for you.
We really appreciate your recommendation and look forward to assisting you again in the future.
Thanks again for choosing Northgate! 🚐🙂
Take Care,
Beth
Very speedy service and very helpful.
Very speedy service and very helpful.
Fast service and helped me massively. Would recommend, very friendly and helped with all queries. Was helped by a guy called slate and couldn’t have been more helpfull
January 29, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for your kind words, Ryan!
We're delighted to hear that you had a speedy and helpful experience with us.
Providing excellent service is always our priority, and it's great to know that Slate was able to assist you so well.
We truly appreciate your recommendation and your feedback—it means a lot to us!
Thank you for choosing Northgate.
Take Care,
Beth
10/10 experience
Super friendly staff, Lucy and Kyle behind the desk made my experience so enjoyable and smooth. Great choice of vans, warm atmosphere, free drinks and friendly staff. It doesn’t get much better than this when you’re renting a vehicle
December 13, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for your amazing feedback, Patricia!
I’m delighted to hear that Lucy and Kyle made your experience so enjoyable and seamless. We’re proud to offer not only a great selection of vans but also a welcoming atmosphere with little touches like free drinks to make your visit more comfortable.
Your kind words mean a lot to us, and I’ll be sure to share your praise with the team.
We look forward to welcoming you back in the future.
Take Care,
Beth Kell
Slate - Crawley
once again, Slate at the Crawley depot went above and beyond today. Sorted out one of my drivers at no notice, and even took time to give me a courtesy call to let me know the issue was resolved.
November 13, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hello Charlotte, thank you so much for your 5 star review!
We are so pleased to hear that slate and the team were able to provide high quality customer service, which is what we take pride in the most here at Northgate.
Its always lovely to hear feedback likes yours that recognises when a member of the team has gone above and beyond.
I will make sure to pass on your comments as i am sure Slate will be thrilled to see them.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Kyle is helpful and professional
Kyle is helpful and professional. Approachable and nice to talk too. Great member of staff.
October 31, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hello, Thank you for taking the time to share this wonderful feedback!
We’re so glad to hear that Kyle made such a positive impression with his helpfulness and professionalism. He truly values providing excellent service, and it’s fantastic to know that it shows. We’re lucky to have him on our team, and we’ll be sure to pass along your kind words.
Thanks again for sharing!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Crawley
Hello Dave, thank you so much for your 5 star review! It is pleasing to hear that our Crawley depot have provided you with excellent service. Its always a pleasure to deliver 5 star service to our customers! Once again, thank you for your positive feedback.
Take care,
Emma
Great staff
I visited the Crawley branch on Tuesday with a service light on and it needed to be reset I walked into reception and was greeted by 2 very cheerful, happy and chatty members of staff who sorted the problem out very quickly. I would definitely visit this site again if I lived closer. Keep up the great work Slate and Kyle. Thanks for the hot chocolate 😊😊
October 1, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for taking the time to leave such a positive review, Penny.
We're delighted to hear that your visit went smoothly and that our team was able to meet your expectations.
Providing a happy and professional service is our goal, and we're so glad you appreciated the refreshments during your wait.
I am sure Slate and Kyle will be thrilled to see your lovely comments.
We look forward to working with you long into the future!
Take care,
Beth Kell
Slate provides excellent customer service
Slate is really efficient and great at his role on front desk. He’s always keen to assist and friendly. Slate offers excellent customer service.
August 28, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for taking the time to share your positive experience with us.
We really appreciate your kind words about Slate.
At Northgate, we take pride in our team's dedication to excellent service, and it's wonderful to see that reflected in your feedback.
Slate and the team at the Crawley branch will be thrilled to see your glowing review.
Take care,
Adele
Crawley workshop
All these 5* reviews tell me that not all branches are run the same. Crawley workshop is absolutely abysmal. My van has been in there since Thursday 12th due to the EML being on.
It’s now Tuesday 17th, I’ve had no update, no communication whatsoever. I’ve emailed the workshop and got no reply. It’s at the point where I refuse to phone them. It’s all lies and poor excuses. Also haven’t had a replacement vehicle. If you are considering using northgate. Do not use the Crawley branch as this has been the same story for over 3 years. Workshop managers have come and gone but the terrible service remains the same.
September 17, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Good morning Steve, we really appreciate the time you have took to bring this matter to our attention.
It is really disappointing to hear of the delays you have experienced when visiting the Crawley Depot and i apologise for the service you have received.
To allow me to investigate this further for you, please can you email customer.services@northgate.co.uk with the registration of your vehicle and we can get this logged as a complaint for you.
Once again, we are sorry to hear of the issues raised, we do hope we can make this experience a more positive one for you.
Take Care,
Beth Kell
The staff are friendly
The staff at Northgate are very friendly and helpful, in particular Slate and Kyle they did every thing possible to make the turn around smooth. Thanks guys
September 5, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for taking the time to leave such a lovely and positive review, Neil.
We're delighted to hear that your visit went smoothly and that our team was friendly and helpful.
Providing a timely and professional service is our goal am thrilled to see Slate and Kyle have demonstrated this.
We look forward to working with you long into the future.
Take Care,
Beth Kell
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