I was greeted warmly by the wonderful colleague Rita at: Northgate Vehicle Hire, Colwood Lane, Warninglid, RH17 5UE, who dealt with my service and provided me with a replacement vehicle. Which was ver... See more
Company replied
Location
Switch locationColwood Lane, Haywards Heath, RH17 5UE Warninglid, West Sussex, GB
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Delivered car spot on in time to my home address thank you. Top condition clean inside out and the bloke who delivered, Darren, took his time to answer all of my questions in details, always polite an... See more
Company replied
Extremely helpful staff, specially Paul & Alika. Come here too often to admit but these guys are always so helpful, polite, good laugh and they always go the extra mile.
Company replied
Friendly staff at front desk, very helpful. The job was done quicker than expected , which was a nice surprise . Jake Evans came out with our keys , he was very polite , smiling and good eye conta... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Colwood Lane, Haywards Heath, RH17 5UE, Warninglid, West Sussex, United Kingdom
- 01293 522 225
4.9
Excellent
183 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Spot on
Kyle and Phil looked after me, van was ready bang on time, thorough hand over and away.
Super efficient all round.
April 10, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Ian, Thank you so much for your 5 star review!
We are so pleased to hear that Kyle and Phil were able to provide you amazing customer service, which is what all of us here at Northgate take pride in the most. The team at Crawley will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take care,
Imogen
I visited the crawley branch with a…
I visited the crawley branch with a broken mirror unit on my van. The part was ordered for a next day visit, i was in and out within 1 hour. Thanks to Gary for the work done, thanks to kyle for great customer service.
April 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for taking the time to leave such a great review, Jahanzib.
We know it can feel like a nightmare when something happens, like a broken mirror unit, and that's why Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure Gary and Kyle and the rest of the Crawley team will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Very friendly and efficient service all round.
The van was delivered by Paul B. Very polite and cheerful chap. This great service was extended at the office too. Very helpful and would recommend.
February 8, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for sharing your experience with us, Brian! We're thrilled to hear that Paul has provided excellent service and delivered your van with such politeness and cheerfulness. We strive to ensure that every interaction with our customers is helpful and pleasant. Your review means a lot to us, and we're grateful for your kind words.
Take care,
Laura
Helped by Kyle and Slate.
Helped by Kyle and Slate.
100% great experience from start to finish, super helpful, informative, great communication, the guys really went out of their way to help me! Great guys thank you!
April 8, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for sharing your experience with us! We're delighted to hear that Kyle and Slate provided you with such exceptional service. It's fantastic to know that they were helpful, informative, and maintained great communication throughout your interaction. We'll be sure to pass along your kind words to them. If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Take care,
Laura
Great Service
Had an issue with one of our vehicles, I spoke to slate from the crawley branch, he sorted the issue by the next day, can't thank him enough and the team at crawley, for the quick response 👍.
April 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for sharing your experience with us, Christine! We're delighted to hear that Slate and the team at our Crawley Branch were able to swiftly address the issue with your vehicle, providing you with prompt assistance. Delivering quick and effective solutions is a priority for us, and we're glad that Slate and the team delivered on that commitment.
Take care
Laura
Great customer service from slate
Great customer service, made to feel welcomed and slate went above and beyond to ensure I had a coffee and that my service was dealt with professionally.
April 2, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Slate and our team. Ensuring our customers feel welcomed and well taken care of is a top priority for us. It's fantastic to hear that Slate went above and beyond to ensure your comfort and provided you with professional service.
Take care,
Laura
Van was delivered at the time…
Van was delivered at the time specified. Had a walk round with the drop off driver, very professional went through the operation of the van. Pointed out the damage and showed it was logged on his PDA.
March 28, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for your fantastic review, Grant!
We are delighted to hear that you experienced helpful, and professional services from our fantastic team at Crawley.
Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience.
If there is anything else we can do for you, please feel free to reach out and we would be more than happy to help.
Thank you for choosing Northgate!
Take Care,
Beth Kell
Great service
Both Kyle and Slate we're both really friendly and helpful, they catered to anything I needed. The tech Ashley was very helpful and explained everything that happened with my van.
March 27, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for your feedback, Jack! I'm delighted to hear that Kyle and Slate provided you with friendly and helpful service, ensuring all your needs were met. It's fantastic to know that Ashley was able to assist you with the technical aspects and explain everything regarding your van. We're committed to delivering excellent customer service and ensuring that you have a positive experience with us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Take care,
Laura
Called up at the start of the week in…
Called up at the start of the week in need of 10 Hire Vans. Steve and his team at Crawley worked amazingly with me to make this happen. Can't thank them enough! Superb service to deliver them to our site in Crawley as well!
March 22, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for your feedback! We're delighted to hear that Steve and the team at Crawley were able to assist you in securing 10 hire vans and that you're pleased with the service provided. Ensuring that our customers' needs are met promptly and efficiently is always our goal, and we're glad to have delivered on that front.
If you ever need assistance in the future or have any further feedback, please don't hesitate to reach out.
Thanks again for choosing us, and we look forward to serving you again soon.
Take care,
Laura
Crawley is by far the best Northgate branch!…
This is by far the best Northgate branch (Crawley). I had my vehicle MOTd. The communication from start to finish was great. The wait time was minimal and the Guys are friendly, but professional. Special thanks to Kyle and Slate.
March 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for your feedback! We're thrilled to hear that you had such a positive experience at our Northgate branch in Crawley. Providing excellent service and communication throughout the MOT process is always our goal, and we're glad to hear that Kyle and Slate went above and beyond to make your visit pleasant.
Take care
Laura Griffiths
Very nice and helpful by Slate and…
Very nice and helpful by Slate and Kyle. Good communication from the reception desk
March 13, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for taking the time to share your positive review Claude.
We appreciate your kind words. At Northgate, we take pride in our team's dedication to provide excellent service, and it's wonderful to see that reflected in your feedback.
I am sure Slate and Kyle will be delighted to see such lovely comments.
If there is anything else we can help with, please reach out and we would be more than happy to help!
Thank you for choosing Northgate.
Take care,
Beth Kell
Very Professional
Staff go above and beyond to see our needs are met. Keep us up to date the whole way through our experience with all the below branches...
Crawley - Slate Gray
Luton - Sakawat Chowdhry
Waltham Cross - Karina Onysk
Thank you to you all.
February 13, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for your kind words, Chris!
We're delighted to hear that you had a pleasant experience at more than one of our branches.
It's fantastic to see that Slate, Sakawat and Karina made sure you were looked after and provided a 5* service.
Providing excellent customer service is a top priority for us, and we appreciate your acknowledgment of our efforts.
Thank you for choosing Northgate and thank you for your glowing review!
Take Care,
Beth Kell
Quality of service.
Slate has been very helpful in resolving a problem we had with a vehicle which was resolved quickly with regular updates from him.
Overall very happy with the quality of service we received.
February 26, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hey Lisa, thank you for taking the time to share your positive experience with Slate and our team. We're delighted to hear that Slate was able to efficiently resolve the issue with your vehicle and that you appreciated the regular updates throughout the process.
Providing excellent service and quick resolution is a top priority for us, and we're pleased to know that we met your expectations. Your satisfaction is important to us, and we value your feedback.
Take care,
Laura Griffiths
Slate and Kyle from the Crawley branch…
Slate and Kyle from the Crawley branch were amazing, thanks so much.
February 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Teagan, It's fantastic to hear about your positive experience with the team at Northgate Crawley especially Slate and Kyle!
It's clear that their helpful and polite approach has made a positive impact. We'll make sure to pass on your kind words to the team.
Take care,
Bethannie Kell
I was very happy with the customer service
I was very happy with the customer service. Excellent Thanks to slate and Kyle
February 22, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for taking the time to leave such kind words, Andy. I am certain that Slate, Kyle and the rest of the Crawley team will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Excellent experience and service!!
Kyle,slate and Phil made our experience there calming and stressless after our day of dealing with a breakdown from one of there hire vans from another branch! A replacement van was sorted out promptly and they informed and kept us up to date on the progress. Would highly recommend this branch over the one in snodland to anyone!
February 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for taking the time to leave such an excellent review, Ben.
We know it can be a nightmare when a vehicle breaks down, which is why Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure Kyle, Slate and Phil and the rest of the team at Crawley will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
What a terrific experience it was to be…
What a terrific experience it was to be dealt with 3 individuals Slate, Kyle and Gary to be treated with the upmost respect and professionalism, i will coming back again for my next service.
They need to be commended expertise.
February 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Franco, thank you for sharing your experience with Slate, Kyle, and Gary. We're thrilled to hear that you were treated with the utmost respect and professionalism during your recent visit. It's always our goal to provide excellent service, and your feedback is greatly appreciated.
We look forward to welcoming you back for your next service!
Take care,
Laura Griffiths
Slate and the team at Northgate
Slate and the team at Northgate, Crawley are excellent and super helpful. I use them a lot and they are always extremely efficient and easy to work with, thoroughly recommended.
Nick
February 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Nick,
Thank you for your kind words and for taking the time to share your positive experience with Slate and the team at Northgate Crawley. We're delighted to hear that they have consistently provided excellent and helpful service during your visits.
If there is ever anything you need, please do not hesitate to reach out.
Take care,
Laura Griffiths
Great branch and always happy to help
Great branch and always happy to help. Would definitely recommend them as Slate, Kyle and Kevin are always on top of the game, good communication and sorting things out in no time.
February 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for taking the time to leave such an encouraging review, Andrei.
Putting our customers first is what we do, and I am thrilled that Slate, Kyle and Kevin have demonstrated our ethos. I am sure that they and the rest of the team at Crawley will be delighted to see our comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Was served by Slate in Crawley branch…
Was served by Slate in Crawley branch today. Very helpful. Done everything he could to get me back on the road after bringing a van in for repair as quickly and efficiently as he could. Overall good experience. Can tell he takes pride in his job,getting customers what they need.
February 2, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for taking the time to share your positive experience at the Crawley branch.
I am delighted to hear that Slate provided fantastic customer service whilst going the extra mile to get you back on the road promptly.
We really appreciate your feedback and i am sure Slate at the branch will be over the moon to see your comments.
If there is anything more we can do for you, please feel free to contact us at any time!
Take Care,
Bethannie Kell
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