Excellent group of people and staff done me an absolute favour staying open just an extra 2 minutes for me to get everything out of hire van into my own, even helping with an extra bit of hands... See more
Company replied
Location
Switch locationAnchor Hope Business Park, 102 Beddington Lane, CR0 4YX Croydon, England, GB
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See what reviewers are saying
Northgate Croydon are a great branch and the individuals go above and beyond to help cater to our needs. Across our 300 vehicles with Northgate, Croydon manage the majority and we are happy to be work... See more
Company replied
I work in partnership with northgate as a trade fitting windscreens. Today I completed a job at Croydon to discover I had a flat tire that wouldn't hold air on my van. Hafsa was able to organise a... See more
Company replied
This is our second van contract we have taken with Northgate for long term hire. This last couple of days i have dealing with Kev at the Croydon Depot regarding collection arrangements and he has bee... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Anchor Hope Business Park, 102 Beddington Lane, CR0 4YX, Croydon, England, United Kingdom
- 0208 686 8088
4.9
Excellent
200 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jake & Jeff on front desk welcoming and…
Jake & Jeff on front desk welcoming and helpful. Never have any issues at Northgate Croydon, they're always excellent.
July 1, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi there, thank you so much for your kind words!
We’re delighted to hear that Jake and Jeff have been welcoming and helpful. It’s great to know you’ve consistently had excellent experiences with us at Northgate Croydon.
We look forward to continuing to support you!
Take care,
Imogen
Excellent customer service
I had a very good experience with Jake and Jeffrey at Northgate they provided excellent customer service and left no questions I had unanswered.
June 26, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Sam, thanks so much for your kind words!
We’re delighted to hear that Jake and Jeffrey at Northgate provided you with excellent customer service and made sure all your questions were answered.
We’ll be sure to pass your feedback on to them — it really means a lot. If you need any further assistance, just let us know!
Take care,
Imogen
Customer service is exceptional from…
Customer service is exceptional from Jeffrey
June 26, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Sean, thank you for your kind words!
We’re so happy to hear that Jeffrey provided you with exceptional customer service. We’ll be sure to pass on your compliments to him.
If you ever need anything else, just let us know!
Thanks again,
Imogen
Quick and efficient
Looked at my problem and came with a solution quickly.
June 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Oz, thanks so much for your feedback!
We’re really pleased to hear that the team was able to assess the issue and provide a quick solution — that’s exactly the kind of service we aim to deliver.
Thanks again for choosing Northgate!
Take care,
Emma
All services from reception to end…
All services from reception to end excellent
June 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hello Farrah, thank you so much for your 5 star review! It's pleasing to hear that our Croydon depot have provided you with excellent service. It's always a pleasure to deliver 5 star service to our customers. Once again, thank you for your positive feedback.
Take care,
Emma
Reply from Northgate Vehicle Hire - Croydon
Hello Ladislav, thank you so much for your 5-star review! We’re delighted to hear that the short waiting time at our Croydon depot made your experience even better. It’s always a pleasure to deliver top-notch service to our customers. Thanks again for choosing Northgate!
Take care,
Emma
Was actually quick and efficient …
Was actually quick and efficient experience today .Was updated regarding progress and all done within the 2 hours (90min)
June 16, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Terry, thank you so much for your feedback!
It’s great to hear you had a quick and efficient experience at our Croydon depot with updates throughout—that’s exactly the kind of service we aim to provide.
I’m sure the team will be really pleased to see your comments.
Thanks again for choosing Northgate!
Take care,
Emma
Reply from Northgate Vehicle Hire - Croydon
Hi Phil, thanks so much for your kind words!
We’re glad Emma and Jordan could provide quick, friendly service and get you back on the road hassle-free.
We really appreciate your support!
Take care,
Imogen
Jake fixed my bulb and filled my tires…
Jake fixed my bulb and filled my tires in under 15 minutes great service
June 3, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Daniel, thanks for the fantastic feedback!
We’re glad Jake could get your bulb fixed and tires filled so quickly — speedy service is what we aim for! We’ll make sure to pass your praise on to him.
Thanks again for choosing us!
Take care,
Imogen
Trying to blame me for damage
Trying to blame me for damage, when there is nothing wrong with the vehicle Wots so ever , this is why people are taking there own life’s as people like the person who said there is damage is a bully
May 20, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Paul,
We’re very sorry to hear how you feel about your recent experience. We want to reassure you that we take every concern seriously and investigate damage reports thoroughly to ensure fairness and accuracy. We certainly never want anyone to feel mistreated or upset during these processes.
If you’d like to discuss this in more detail or share further information, please don’t hesitate to reach out to us directly at customer.services@northgate.co.uk. We’re here to listen and work towards a resolution.
Thank you for taking the time to share your feedback.
Top Class service
Hafsa the receptionist and Kimmy my Vehicle Tech were both excellent , personable , efficient and friendly.
Went the extra mile.
Well done.
These are the staff that should be encouraged and promoted.
May 1, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Thank you so much for your kind feedback!
We're delighted to hear that Hafsa and Kimmy provided such excellent service and made a great impression.
We’ll be sure to pass on your comments to both of them and their managers — recognition like this truly means a lot. It's team members like Hafsa and Kimmy who help make the experience a positive one, and we're proud to have them on board.
Thanks again for taking the time to share your experience!
Take Care,
Beth
Reply from Northgate Vehicle Hire - Croydon
Thank you for your feedback, Harry!
We're glad to hear you received excellent service – it's always our aim to deliver the best experience possible and its wonderful to see this reflected in your feedback.
Thank you choosing Northgate.
Take Care,
Beth
Nice, competent and efficient personnel
They checked and fixed my old car in no time last summer and later on I also hired a van from them and received good advice and great assistance.
Very competitive prices. Kind, competent and efficient personnel.
Highly recommended!
November 29, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Thank you so much for your 5* review!
We’re really pleased to hear that both your car repair and van hire experiences were smooth and positive.
It’s great to know our team were able to provide helpful advice and efficient service, and we’re thrilled that you’d recommend us.
Thank you for choosing Northgate.
Take Care,
Beth
Excellent service today from Jeff and…
Excellent service today from Jeff and Chervaine in regards to my van having a major service and brake changed. Jeff made me feel at ease in regard to my appointment offered me coffee and tea and was very pleasant.
April 10, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Thank you so much for your lovely feedback!
We're really pleased to hear that Jeff and Chervaine provided such excellent service and helped make the experience smooth and comfortable for you.
I am sure Jeff, Chervaine and the team will be over the moon with your comments.
Thank you for choosing Northgate.
Take Care,
Beth
Jeffrey & Hafsa provided excellent…
Jeffrey & Hafsa provided excellent customer service.
March 26, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Thank you for your feedback!
We're delighted to hear that Jeffrey and Hafsa provided you with excellent customer service.
We'll be sure to pass on your kind words to them.
We appreciate your support and look forward to assisting you again in the future!
Take Care,
Beth
Hafsa was really helpful thank you.
Hafsa was really helpful thank you.
March 26, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Thank you for your Kind Feedback!
We are pleased to hear that Hafsa from Croydon provided you with the 5* service in which we aim to deliver.
We really appreciate you leaving your comments and I am sure Hafsa will be thrilled to see them.
Thank you for choosing Northgate.
Take Care,
Beth
Hafsa and Jeffery were very helpful
Hafsa and Jeffery were very helpful. Great customer service...very welcoming smile
March 20, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi James, thank you so much for the lovely feedback! 😊
We’re so happy to hear that Hafsa and Jeffery made your experience a positive one with their helpfulness and welcoming smiles. It’s always a pleasure to provide great service, and your kind words mean a lot to us!
Looking forward to seeing you again soon!
Take care,
Imogen
Very helpful staff very knowledgeable…
Very helpful staff very knowledgeable mechanic and the updates on the progress of the repairs was very prompt
March 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Thank you for taking the time to share your experience. We're delighted to hear that you received excellent service and that our team was able to assist you smoothly.
Your kind words about Tom, Sinclair, Amy, and Barry are greatly appreciated, and we’ll be sure to pass along your feedback to them.
Thank you for choosing Northgate.
Take Care,
Beth
Reply from Northgate Vehicle Hire - Croydon
Thank you for your kind words!
We're glad to hear you had a positive experience and that you felt well-informed and comfortable while waiting.
We really appreciate you leaving such a lovely comments and il be sure to let the staff at Croydon know.
Thank you for choosing Northgate.
Take Care,
Beth
Jeffrey
Jeffrey, was most helpful in getting me booked in, even though I didn't have an appointment. The service was seamless and the fault was rectified.
Thanks to the team
March 10, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Thank you for your wonderful feedback!
We're so pleased to hear that Jeffrey was able to assist you promptly, even without an appointment, and that the team provided a seamless service in getting the fault rectified.
We appreciate you taking the time to share your positive experience and will be sure to pass on your kind words to Jeffrey and the team.
Thank you for choosing Northgate
Take Care,
Beth
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