Northgate Vehicle Hire - Croydon Reviews 

200
TrustScore 5 out of 5

4.9

Anchor Hope Business Park, 102 Beddington Lane, CR0 4YX Croydon, England, GB


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Rated 5 out of 5 stars

Excellent group of people and staff done me an absolute favour staying open just an extra 2 minutes for me to get everything out of hire van into my own, even helping with an extra bit of hands... See more

Company replied

Rated 5 out of 5 stars

Northgate Croydon are a great branch and the individuals go above and beyond to help cater to our needs. Across our 300 vehicles with Northgate, Croydon manage the majority and we are happy to be work... See more

Company replied

Rated 5 out of 5 stars

I work in partnership with northgate as a trade fitting windscreens. Today I completed a job at Croydon to discover I had a flat tire that wouldn't hold air on my van. Hafsa was able to organise a... See more

Company replied

Rated 5 out of 5 stars

This is our second van contract we have taken with Northgate for long term hire. This last couple of days i have dealing with Kev at the Croydon Depot regarding collection arrangements and he has bee... See more

Company replied


Company details

  1. Van Rental Agency

Information provided by various external sources

With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk

Northgate Vehicle Hire

Written by the company

Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.

Contact info

  • Anchor Hope Business Park, 102 Beddington Lane, CR0 4YX, Croydon, England, United Kingdom

  • 0208 686 8088

4.9

Excellent

TrustScore 5 out of 5

200 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(200)

1,440 reviews in the last 12 months

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Rated 5 out of 5 stars

Yeah was good and quick

September 30, 2025
Unprompted review
Northgate Vehicle Hire - Croydon logo

Reply from Northgate Vehicle Hire - Croydon

Hi Dan, thanks for the great feedback!

We’re glad everything was quick and smooth for you.

If you need anything else, just give us a shout!

Take care,
Imogen

Rated 5 out of 5 stars

Excellant service from Jeffrey & Hafsa

Excellant service from Jeffrey & Hafsa

September 29, 2025
Unprompted review
Northgate Vehicle Hire - Croydon logo

Reply from Northgate Vehicle Hire - Croydon

Hi Alex, thank you so much for your wonderful feedback!

Jeffrey and Hafsa will be delighted to hear your kind words. We’re so glad you had an excellent experience with them.

If you ever need anything else, we’re here to help!

Take care,
Imogen

Rated 5 out of 5 stars

Jeffrey & Hafsa were very helpful in…

Jeffrey & Hafsa were very helpful in finding me a vehicle when I brought in my van in for repairs.

September 29, 2025
Unprompted review
Northgate Vehicle Hire - Croydon logo

Reply from Northgate Vehicle Hire - Croydon

Hi Mo, thank you for your kind words!

Jeffrey and Hafsa will be thrilled to hear they could help you find a vehicle while your van was in for repairs. We’re glad we could make things a little easier for you during that time.

If you ever need anything else, don’t hesitate to get in touch!

Take care,
Imogen

Rated 5 out of 5 stars

Great thankyou for the help

Great thankyou for the help

September 16, 2025
Unprompted review
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Reply from Northgate Vehicle Hire - Croydon

HI Kaelan, you're very welcome – we're glad we could help! 😊

Thanks for taking the time to leave a review.

If you ever need anything else, don’t hesitate to get in touch.

Take care,
Imogen

Rated 5 out of 5 stars

Man like Jeff!

One of the workers call Jeff was excellent through out my visit. Give him a raise and/or bonus immediately

September 2, 2025
Unprompted review
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Reply from Northgate Vehicle Hire - Croydon

Hi there, thank you so much for your feedback!

Its great to hear that Jeff provided excellent customer service which is what we take pride in the most. I'm sure Jeff will be thrilled to hear about your lovely review on his service. - A raise is definitely needed 🙂

If you need anything, please don't hesitate to reach out!

Imogen

Rated 5 out of 5 stars

Good Service

Jeffrey was very professional & friendly.

August 27, 2025
Unprompted review
Northgate Vehicle Hire - Croydon logo

Reply from Northgate Vehicle Hire - Croydon

Thank you for your wonderful feedback, Chris! We’re delighted to hear that Jeffrey was both professional and approachable, making your experience a positive one. We’ll be sure to pass on your compliments to him! Thank you for choosing Northgate.

Take care,
Emma

Rated 5 out of 5 stars

Jeffrey & Hafsa provided excellent …

Jeffrey & Hafsa provided excellent customer service.

August 20, 2025
Unprompted review
Northgate Vehicle Hire - Croydon logo

Reply from Northgate Vehicle Hire - Croydon

Hi Anderson, thank you for your kind words!

We're so pleased to hear that Jeffrey and Hafsa provided excellent customer service.

We'll be sure to pass your feedback on to them—they’ll really appreciate it!

Take care,
Imogen

Rated 5 out of 5 stars

Good service

Good service, excellent communication. Would recommend.

August 20, 2025
Unprompted review
Northgate Vehicle Hire - Croydon logo

Reply from Northgate Vehicle Hire - Croydon

Hi Peter, thank you for your kind feedback!

We’re delighted to hear you appreciated our service and communication. Your recommendation means a lot to us!

If you ever need assistance again, we’re here to help.

Take care,
Imogen

Rated 5 out of 5 stars

I workete in partnership with northgate as…

I work in partnership with northgate as a trade fitting windscreens. Today I completed a job at Croydon to discover I had a flat tire that wouldn't hold air on my van. Hafsa was able to organise a tech to support and assist me and Victor was able to swap my tires over using tools on site. The service was impeccable and really appreciated. Enabled me to complete the rest of my day and get back on the road

Thaks guys

Tom

August 8, 2025
Unprompted review
Northgate Vehicle Hire - Croydon logo

Reply from Northgate Vehicle Hire - Croydon

Hi Tom, thank you so much for sharing your experience!

We’re really glad Hafsa and Victor could step in quickly to help with your flat tire and get you back on the road without delay. It’s great to hear their support made such a positive difference to your day.

We truly appreciate your partnership and kind words. If you ever need anything else, don’t hesitate to reach out!

Take care,
Imogen

Rated 5 out of 5 stars

Great service from Northgate while I…

Great service from Northgate while I waited for my van to be ready I even got free coffee

August 5, 2025
Unprompted review
Northgate Vehicle Hire - Croydon logo

Reply from Northgate Vehicle Hire - Croydon

Hi Steven, thanks so much for your lovely review!

We’re glad you enjoyed the service at Northgate and that the free coffee made your wait a little sweeter. 😊

If there’s anything else we can do for you, just let us know. We look forward to seeing you again soon!

Take care,
Imogen

Rated 5 out of 5 stars

Very good experience with time to time…

Very good experience with time to time updates and receptionist was very helpful
On site technician very experience with their work

August 1, 2025
Unprompted review
Northgate Vehicle Hire - Croydon logo

Reply from Northgate Vehicle Hire - Croydon

Hi there, thank you for your kind words!

We're glad to hear that our regular updates and helpful receptionist made your experience smooth. It’s great to know our on-site technician’s expertise stood out too.

We appreciate your feedback and look forward to assisting you again!

Take care,
Imogen

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. Always look after me when I'm here

July 30, 2025
Unprompted review
Northgate Vehicle Hire - Croydon logo

Reply from Northgate Vehicle Hire - Croydon

Hi Curt, thank you so much for your kind words!

We’re thrilled to hear that you always feel well looked after when you’re with us.

It’s a pleasure to have you as a customer, and we look forward to seeing you again soon!

Take care,
Imogen

Rated 5 out of 5 stars

Great service by hafsa and jeffery

Great service by hafsa and jeffery. Vehicle was recovered in and was fixed at a reasonable time.

July 25, 2025
Unprompted review
Northgate Vehicle Hire - Croydon logo

Reply from Northgate Vehicle Hire - Croydon

Hi Ioan, thank you for your wonderful feedback!

We’re glad to hear that Hafsa and Jeffery provided great service and that your vehicle was recovered and repaired promptly. We always strive to deliver timely and reasonable solutions, so it’s great to know we hit the mark for you.

Thanks again for sharing your experience – we look forward to helping you again whenever you need us!

Take care,
Imogen

Rated 5 out of 5 stars

Hafsa was exceptional..great service

Hafsa was exceptional..great service

July 18, 2025
Unprompted review
Northgate Vehicle Hire - Croydon logo

Reply from Northgate Vehicle Hire - Croydon

Hi Chris, Thank you for your kind words!

We’re so glad to hear Hafsa provided you with exceptional service. We’ll be sure to pass your praise along to her.

Looking forward to assisting you again soon!

Take care,
Imogen

Rated 5 out of 5 stars

Customer service was on point

Customer service was on point, very welcoming and friendly. Thank you :)

July 14, 2025
Unprompted review
Northgate Vehicle Hire - Croydon logo

Reply from Northgate Vehicle Hire - Croydon

Hi there, thank you so much for your kind words!

We’re thrilled to hear that our customer service made you feel welcome and supported. Your feedback means a lot to us! 😊

Looking forward to helping you again soon!

Take care,
Imogen

Rated 5 out of 5 stars

Jeff was a great and helpful worker

Jeff was a great and helpful worker, very helpful and provided me with loads of information

July 7, 2025
Unprompted review
Northgate Vehicle Hire - Croydon logo

Reply from Northgate Vehicle Hire - Croydon

Hi Osman, thanks so much for your kind words!

We’re really glad to hear that Jeff was able to help and provide you with all the information you needed.

We’ll be sure to pass your compliments on to him — he’ll be happy to know he made a difference!

If you need anything else, just give us a shout.

Take care,
Imogen

Rated 4 out of 5 stars

Good customer service especially NG…

Good customer service especially NG very own Daniel Sturridge look a like.

July 7, 2025
Unprompted review
Northgate Vehicle Hire - Croydon logo

Reply from Northgate Vehicle Hire - Croydon

Hi there, thanks for the great feedback!

We're glad to hear you had a positive experience with our customer service — and we have to agree, our very own Daniel Sturridge lookalike definitely brings some extra flair to the team! 😄

We’ll be sure to pass your kind words on to NG and the rest of the crew. If there’s anything you need in the future, don’t hesitate to reach out.

Take care,
Imogen

Rated 5 out of 5 stars

Front off house really helpful as usual…

Front off house really helpful as usual and mechanic kimi did a great job

July 4, 2025
Unprompted review
Northgate Vehicle Hire - Croydon logo

Reply from Northgate Vehicle Hire - Croydon

Hi Wayne, thanks so much for the great review!

We're really pleased to hear our front-of-house team was helpful as always, and that Kimi did a great job with the work. We'll make sure both the team and Kimi hear your kind words — it means a lot!

Looking forward to seeing you again soon.

Take care,
Imogen

Rated 4 out of 5 stars

Excellent MOT Experience

Excellent MOT Experience – Thanks Victor!
Took my Van in for its MOT and couldn't be happier with the service. Victor was professional, friendly and had it done in no time.

July 3, 2025
Unprompted review
Northgate Vehicle Hire - Croydon logo

Reply from Northgate Vehicle Hire - Croydon

Hi Peter, thank you so much for the great review!

We're really glad to hear you had an excellent MOT experience and that Victor took good care of you and your van. We'll be sure to pass on your kind words to him – he'll be thrilled!

If you ever need anything else, don’t hesitate to pop in or give us a shout. Safe travels until then!

Take care,
Imogen

Rated 5 out of 5 stars

Jake and Jeff gave excellent service…

Jake and Jeff gave excellent service throughout whilst dropping of my van for a service .....great team would highly recommend

July 1, 2025
Unprompted review
Northgate Vehicle Hire - Croydon logo

Reply from Northgate Vehicle Hire - Croydon

Hi Gary, thank you for your fantastic feedback!

We’re thrilled to hear that Jake and Jeff provided excellent service while you dropped off your van.

We appreciate your recommendation and look forward to assisting you again soon!

Take care,
Imogen

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