Excellent group of people and staff done me an absolute favour staying open just an extra 2 minutes for me to get everything out of hire van into my own, even helping with an extra bit of hands... See more
Company replied
Location
Switch locationAnchor Hope Business Park, 102 Beddington Lane, CR0 4YX Croydon, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Northgate Croydon are a great branch and the individuals go above and beyond to help cater to our needs. Across our 300 vehicles with Northgate, Croydon manage the majority and we are happy to be work... See more
Company replied
I work in partnership with northgate as a trade fitting windscreens. Today I completed a job at Croydon to discover I had a flat tire that wouldn't hold air on my van. Hafsa was able to organise a... See more
Company replied
This is our second van contract we have taken with Northgate for long term hire. This last couple of days i have dealing with Kev at the Croydon Depot regarding collection arrangements and he has bee... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Anchor Hope Business Park, 102 Beddington Lane, CR0 4YX, Croydon, England, United Kingdom
- 0208 686 8088
4.9
Excellent
200 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jeff on front desk at the Croydon…
Jeff on front desk at the Croydon brunch was really helpful. Great communication and credit to the company
December 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Panashe, thank you for your kind feedback 😊
We’re delighted to hear that Jeff at the front desk of our Croydon branch was so helpful and communicated so well. He’s a real credit to the team, and we’ll be sure to pass your comments on to him.
Thanks again for taking the time to leave a review — we really appreciate it.
Take care,
Imogen
Hafsa and Jeffrey were amazingly…
Hafsa and Jeffrey were amazingly supportive despite the pressure, they stood by the company policy as regards documentation. But driver's licence should be a good and accepted proof of address despite having used to proof driving. One should be able to use it to prove address concurrently. Thanks
December 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi there, thank you for sharing your feedback! 😊
We’re glad to hear that Hafsa and Jeffrey were supportive and professional, even under pressure. We also appreciate your suggestion regarding driver’s licenses as proof of address—it’s a thoughtful point, and we’ll make sure to pass it on to the relevant team for consideration.
Thanks again for taking the time to leave your review!
Take care,
Imogen
Excellent service from Jeffrey & the…
Excellent service from Jeffrey & the Croydon team.
November 27, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Alex, thank you so much for your great review!
We're delighted to hear that Jeffrey and the Croydon team provided excellent service. We’ll be sure to share your feedback with them — it will really make their day!
If you ever need anything else, we’re always here to help.
Take care,
Imogen
Hafsa & Jeffrey we're very helpful and…
Hafsa & Jeffrey we're very helpful and professional when dealing with me.
November 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Delroy, thank you for your lovely review!
We’re delighted to hear that Hafsa and Jeffrey were both helpful and professional when assisting you. We’ll make sure your kind feedback is passed on to them — it will mean a lot.
If you need anything else, we’re always here to help.
Take care,
Imogen
Jeffrey & Hafsa were very helpful when…
Jeffrey & Hafsa were very helpful when I came into Branch.
November 24, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Manuel, thank you so much for taking the time to share your feedback!
We’re delighted to hear that Jeffrey and Hafsa were able to help you during your visit to the branch. We’ll be sure to pass your kind words along to them — it will make their day!
If there’s ever anything more we can do for you, we’re always here to help.
Take care,
Imogen
Jeffrey provided excellent customer…
Jeffrey provided excellent customer service.
November 20, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Husnain, thank you so much for taking the time to share your experience.
We're thrilled to hear that Jeffrey provided excellent customer service — we’ll be sure to pass along your kind words to him!
If you ever need anything else, we’re always here to help.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Croydon
Hi Kareem, thank you so much for your kind words!
We’re so pleased to hear that Hafsa and Joseph were helpful and made your experience a positive one 😊. We’ll be sure to share your feedback with them — it will mean a lot!
We really appreciate you taking the time to leave us a review and look forward to assisting you again in the future.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Croydon
Hi Anthony, thank you for your kind words and wonderful feedback.
We’re delighted to hear that Umer, Mo, and the rest of the Huddersfield team consistently provide you with excellent service and support.
We truly appreciate your loyalty and are so pleased that we continue to meet your needs — it’s always a pleasure working with you.
Take care,
Imogen
Naz and hafsa
Naz and hafsa
were my favourite workers to meet they were kind and helpful and sorted my van out straight away and was done in minutes
I always look forward to people like this ! Customer service on point 👉
November 6, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Clinniel, thank you for the amazing review!
We’re so happy to hear that Naz and Hafsa made such a great impression — they’ll be over the moon to know their kindness and quick service stood out. 🚐✨
It’s wonderful to hear you appreciate great customer service as much as we do — we’ll make sure your kind words reach them! Thanks again for sharing your experience, and we look forward to welcoming you back soon.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Croydon
Hi Thomy, thank you so much for your lovely review!
We’re delighted to hear you received excellent service from Naz — we’ll be sure to pass your kind words on to them. It’s great to know you had such a positive experience with us.
We really appreciate you taking the time to share your feedback and look forward to assisting you again in the future!
Take care,
Imogen
Good service
Best experience so far at Northgate Croydon . The receptionist and the mechanic were excellent !
October 27, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Mohamed, thank you so much for leaving such a fantastic review!
We’re absolutely thrilled to hear that your experience at Northgate Vehicle Hire - Croydon was the best you’ve had so far. 🙏
We’re especially pleased that the receptionist and mechanic made such a positive impression. We’ll be sure to pass on your kind words to them — they’ll really appreciate knowing how much their effort meant to you.
Looking forward to helping you again whenever you need us.
Take care,
Imogen
Yiannos and Hafsa were able to sort out…
Yiannos and Hafsa were able to sort out all issues quickly, very helpful!
October 23, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hello, Sebastian. Thank you so much for your 5-star review! We’re delighted to hear that Yiannos and Hafsa were able to quickly resolve your issues and provide such helpful support. If you ever need any further assistance or have more feedback to share, please don’t hesitate to get in touch. We’re always here to provide excellent service and support for all your vehicle needs.
Take care,
Emma
Reply from Northgate Vehicle Hire - Croydon
Hi there, thank you for your continued trust in us!
We’re glad to hear everything was just as you needed.
Looking forward to assisting you again whenever you need.
Take care,
Imogen
really good experience
really good experience, great customer service
October 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi there, thank you so much for your kind words!
We’re thrilled you had a great experience and enjoyed our customer service.
We look forward to helping you again soon!
Take care,
Imogen
Victor the technician was very prompt…
Victor the technician was very prompt and really solved the issue ,
Also Hafsa was really helpful.
Thank you.
October 9, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi there, thank you for your kind words!
We’re glad to hear Victor was prompt and resolved the issue efficiently, and that Hafsa was really helpful. We’ll be sure to pass on your thanks to both of them!
Thanks again for sharing your experience, and we look forward to assisting you again soon.
Take care,
Imogen
Hafsa was Very polite efficient and…
Hafsa was Very polite efficient and efficient service, highly recommended. Jake and callum were very helpful
October 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Stephen, thank you so much for your kind words!
We’re thrilled to hear that Hafsa, Jake, and Callum provided you with polite and efficient service. Your recommendation means a lot to us!
We’re always here to help whenever you need.
Take care,
Imogen
I had good experience at Croydon…
I had good experience at Croydon Northgate. I had specific needs as Hafsa was able to accommodate me.
October 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Tyrone, thank you for sharing your experience!
We’re so pleased to hear that Hafsa was able to accommodate your specific needs and make your visit to Croydon Northgate a good one. We’ll be sure to pass on your kind words to her!
Thanks again for choosing us, and we hope to assist you again soon.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Croydon
Hi Omar, thanks so much for your kind words!
We’re really glad we could help you quickly and with a friendly touch, especially on short notice.
We’re always here when you need us!
Take care,
Imogen
Professional service from Jeffrey &…
Professional service from Jeffrey & Hafsa at the Northgate Croydon branch please give them a bonus
September 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Nikul, thank you so much for your fantastic feedback!
Jeffrey and Hafsa at our Croydon branch will be thrilled to hear your kind words. We’ll be sure to pass on your praise—and maybe a little bonus too! 😊
Thanks again for taking the time to share your experience.
Take care,
Imogen
Great customer service from the…
Great customer service from the Northgate team
September 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Paul, thank you so much for your kind words!
We’re delighted to hear you had a great experience with the Northgate team.
We’re always here to help whenever you need us!
Take care,
Imogen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.