Excellent group of people and staff done me an absolute favour staying open just an extra 2 minutes for me to get everything out of hire van into my own, even helping with an extra bit of hands... See more
Company replied
Location
Switch locationAnchor Hope Business Park, 102 Beddington Lane, CR0 4YX Croydon, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Northgate Croydon are a great branch and the individuals go above and beyond to help cater to our needs. Across our 300 vehicles with Northgate, Croydon manage the majority and we are happy to be work... See more
Company replied
I work in partnership with northgate as a trade fitting windscreens. Today I completed a job at Croydon to discover I had a flat tire that wouldn't hold air on my van. Hafsa was able to organise a... See more
Company replied
This is our second van contract we have taken with Northgate for long term hire. This last couple of days i have dealing with Kev at the Croydon Depot regarding collection arrangements and he has bee... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Anchor Hope Business Park, 102 Beddington Lane, CR0 4YX, Croydon, England, United Kingdom
- 0208 686 8088
4.9
Excellent
200 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Northgate Vehicle Hire - Croydon
Hi Oliver, thank you so much for taking the time to leave us a review! We’re delighted to hear that Jeffrey, Jake and Hafsa made such a positive impression on you at the front desk.
Providing a welcoming and helpful experience from the moment our customers arrive is something we truly value, so it’s fantastic to know the team delivered exactly that. We’ll be sure to pass your kind words on to them — feedback like this really does mean a lot.
Thanks again for your support, and we look forward to seeing you next time! 🚗✨
Take care,
Emma
Jeffrey was very professional on the…
Jeffrey was very professional on the front desk. I enjoyed our chat about football.
February 23, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Nathan, thank you for your lovely review!
We’re so pleased to hear that Jeffrey was professional and that you enjoyed your chat about football — it’s always nice when we can make the experience both efficient and friendly.
We’ll be sure to pass your kind words on to Jeffrey. We look forward to welcoming you back again soon!
Take care,
Imogen
Jeff & Hasfa we're excellent on the…
Jeff & Hasfa we're excellent on the front desk.
February 23, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Adam, thank you so much for your lovely feedback!
We’re delighted to hear that Jeff and Hasfa were excellent on the front desk. We’ll be sure to pass your kind words on to them — it will really make their day!
We truly appreciate you taking the time to leave a review and look forward to welcoming you back again soon.
Take care,
Imogen
Jeffrey was very helpful on the front…
Jeffrey was very helpful on the front desk.
February 23, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi David, thank you for your feedback!
We’re glad to hear that Jeffrey was very helpful during your visit. We’ll be sure to pass your kind words on to him — it will mean a lot.
We appreciate you taking the time to leave a review and look forward to assisting you again!
Take care,
Imogen
Jeffrey & Hafsa we’re very helpful on…
Jeffrey & Hafsa we’re very helpful on front desk.
February 18, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hello Nikesh, thank you for your lovely review!
We’re so pleased to hear that Jeffrey and Hafsa were very helpful at the front desk — we’ll be sure to pass your kind comments on to them. I’m sure they’ll really appreciate the recognition.
We hope to welcome you back soon!
Take care,
Emma
Reply from Northgate Vehicle Hire - Croydon
Hi Arj, thank you for your kind words!
We’re so pleased to hear that you found the team super friendly and welcoming — creating a positive experience from the moment you arrive is really important to us.
We truly appreciate you taking the time to leave a review and hope to see you again soon!
Take care,
Imogen
Jeffrey & Hafsa were very professional…
Jeffrey & Hafsa were very professional & efficient on the front desk.
February 16, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Sylvain, thank you so much for your kind feedback!
We’re delighted to hear that Jeffrey and Hafsa provided such professional and efficient service at the front desk. We’ll be sure to pass your lovely comments on to them — it will mean a lot.
We really appreciate you taking the time to leave a review and look forward to welcoming you again soon! 😊
Take care,
Imogen
Jeffrey on front desk was exceptional
Jeffrey on front desk was exceptional. We held a good conversation as well top lad.
February 12, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Errol, thank you so much for your brilliant feedback!
We’re thrilled to hear that Jeffrey made such a great impression. Exceptional service and a good conversation too — that’s exactly the kind of experience we love to provide. We’ll be sure to pass your kind words on to him.
Thanks again for taking the time to share your review — we really appreciate it!
Take care,
Imogen
Jeffrey was excellent he helped me sort…
Jeffrey was excellent he helped me sort out the lock on my van. Definitely a keeper.
February 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Winston, thank you for your great review!
We’re so pleased to hear that Jeffrey was excellent and able to help get the lock on your van sorted. “Definitely a keeper” is wonderful feedback — we’ll be sure to share this with him.
Thanks again for taking the time to leave a review, and we look forward to helping you again in the future.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Croydon
Hi Wesley, thank you for your feedback! 😊
We’re glad everything went well and that the wait time was nice and short.
We appreciate your support and hope to see you again soon!
Take care,
Imogen
Great vehicles
Great vehicles, do what they can to meet customers demands, friendly staff
January 23, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi there, thank you so much for your kind review!
We’re really pleased to hear you were happy with the vehicles and found our team friendly and helpful. We always do our best to meet our customers’ needs, so your feedback means a lot to us.
We look forward to welcoming you again in the future! 😊
Take care,
Imogen
Jeff is Very professional and helpful…
Jeff is Very professional and helpful would recommend
January 23, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Ricardo, thank you for your feedback!
We’re really pleased to hear that Jeff was professional and helpful during your visit. I’ll be sure to pass on your recommendation to him and the team.
Thanks for choosing Northgate — we hope to see you again soon 😊
Take care,
Emma
Jeffrey & Hafsa were very friendly on…
Jeffrey & Hafsa were very friendly on the hire desk.
January 21, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Darren, thank you for your kind feedback!
We’re really pleased to hear that Jeffrey and Hafsa made your experience at the hire desk a friendly one.
We’ll be sure to pass on your lovely comments to them. Thanks for choosing Northgate 😊
Take care,
Imogen
Excellent service from Jeffrey
January 19, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Ali, thank you so much for your kind review!
We’re really pleased to hear you had an excellent experience with Jeffrey. I’ll be sure to pass along your feedback to him, it will make his day.
We truly appreciate you taking the time to share your experience and look forward to helping you again in the future.
Take care,
Imogen
Jeffrey on front desk was very…
Jeffrey on front desk was very professional & helped with the issue I had on my vehicle.
January 19, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Ronald, thank you for your feedback!
We’re pleased to hear that Jeffrey provided professional support and helped resolve the issue with your vehicle.
We’ll be sure to pass on your kind words — it’s always great for the team to know their efforts are appreciated.
Take care,
Imogen
Front desk was very professional
Front desk was very professional. Give them a bonus.
January 12, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Charlie,
Thank you for taking the time to share your feedback. It’s great to hear that your experience at reception stood out in such a positive way. A strong first impression is important to us, and professionalism at the front desk plays a big part in that.
Your comment will be passed on to the team, as recognition like this really does matter. Our Croydon branch are currently a standout to our business.
We appreciate your support and look forward to assisting you again in the future.
Thanks again,
Emily
Jeffrey on front desk was brilliant.
January 12, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Clive,
Thank you for taking the time to share your feedback with us. We’re really pleased to hear that your experience at the front desk was such a positive one. A friendly and professional welcome can make all the difference, and it’s great to know that this was your experience.
Jeffrey will be delighted to receive your kind comments. He takes pride in making sure customers feel comfortable and supported from the moment they arrive. We truly appreciate you choosing us and look forward to welcoming you back whenever you need our help.
Take Care,
Emily
Excellent customer service as always
Excellent customer service as always. Very pleasant and professional staff
January 7, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Graham,
Thank you for your kind feedback. It’s great to know that your visit was a positive one and that the team made a good impression with their approach and attention to detail. We place a lot of importance on creating a welcoming and reliable experience each time someone visits us, so it’s reassuring to hear that this has been reflected in your experience.
We really appreciate you taking the time to leave a review and look forward to supporting you again in the future.
Take Care,
Emily
Good and quick service would recommend
Good and quick service would recommend
January 6, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Tyler, thank you for your review!
We’re happy to hear you were pleased with our good and quick service.
We really appreciate the recommendation and hope to see you again soon.
Take care,
Imogen
Good service and quick repairs
Good service and quick repairs, would recommend to anyone, staff are always great at the locations
January 6, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Hi Ryan, thank you for the fantastic review!
We’re glad to hear you were happy with the quick repairs and great service. Your recommendation means a lot to us, and we’ll be sure to pass your kind words on to our team at the locations.
We really appreciate your support and look forward to seeing you again.
Take care,
Imogen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.