Karen was great with her communication skills And liam the tech, got me back on the road with his fantastic knowledge of automobile's
Company replied
Location
Switch locationUnit AA Butterly Avenue, Questor Dartford, DA11JG Dartford, Kent, GB
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See what reviewers are saying
Outstanding Service as Always – Northgate Van Hire Dartford - Keeps Us Moving! We recently had another van serviced at Northgate Van Hire, and once again, the team delivered a seamless experience... See more
Company replied
Great customer service from Karen and Liam. Had the work van back up running in no-time. Fantastic service 🤗
Company replied
Natalie and Karen at Dartford Branch are great. They always meet you with a smile and keep you updated with progress on the work being undertaken. The mechanics work really quickly on solving any i... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit AA Butterly Avenue, Questor Dartford, DA11JG, Dartford, Kent, United Kingdom
- 01322 941400
4.9
Excellent
179 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Came in today with no advance warning
Came in today with no advance warning
I was seen very quickly and my van is in a bad way. All staff were so friendly and and so helpful! Thanks so much guys! I’m now on the way home in a loan vehicle which they sorted so quickly! And I’ve had 4 cups of coffee made for me while I waited!
P.s amazing Xmas decorations
December 11, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for sharing your experience with us Chris!
We're so pleased to hear that our team was able to assist you quickly and efficiently, even without prior notice.
It's great to know you felt welcomed, supported, and well taken care of—4 cups of coffee and festive decorations definitely make for a fab visit!
We’re committed to ensuring that even when challenges arise, we can provide a seamless and friendly experience.
Thank you for your kind words, and we’ll be sure to pass on your appreciation to the team.
Wishing you a wonderful festive season! 🎄✨
Take Care,
Beth Kell
Quick and efficient
Quick and efficient. Friendly and polite staff at handover (MIA)
December 10, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hello Rhys, thank you so much for your 5 star review!
Its pleasing to hear that our Dartford depot have provided you with excellent service.
Its always lovely to hear when our friendly staff have delivered a 5 star service to our customers.
Once again, thank you for your positive feedback.
Thank you for choosing Northgate.
Take care,
Beth Kell
Mot and service
Over all great service kept me informed of the progress, Mia the technician was superb
Credit to northgate
December 10, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thanks for your review Mark.
I'm delighted to hear that you had such a positive experience at the Dartford branch.
It sounds like the team especially Mia provided exceptional service and this is what we like to hear!
Thank you for choosing Northgate.
Take Care,
Beth Kell
Phenomenal service
Visited the dartford branch on short notice Chloe was incredibly helpful over the phone and I was greeted by Matt upon entry, Chloe was also there, both were incredibly kind and helpful to solve my problem in a timely manner. Dal also handled the manual side of it and was excellent! Would come here to get all future checks completed!
December 5, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for sharing your wonderful experience, Kristopher!
We're so pleased to hear that Chloe, Matt, and Dal provided such excellent service during your visit to the Dartford branch.
It’s great to know they were kind, helpful, and efficient in resolving your issue.
We truly appreciate your comments and look forward to welcoming you back for future maintenance checks!
Your feedback will certainly be shared with the team—they’ll be thrilled to hear it.
Thank you for choosing Northgate and i hope you have a merry Christmas 🎅
Take Care,
Beth Kell
Great service had no problems with…
Great service had no problems with communication , work was carried out as requested at the Dartford branch would definitely recommend.
November 28, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for your feedback, Jimmy!
We're delighted to hear you had a great experience at our Dartford branch and the communication was smooth throughout.
It's wonderful to know the branch have provided the 5* service we aim to offer.
Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Thank you for choosing Northgate.
Take Care,
Beth Kell
Natalie front of office very organised…
Natalie front of office very organised friendly and informative. Nothing is a problem. Great service.
November 28, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for your wonderful feedback, Russell!
We're so pleased to hear that Natalie provided such a friendly, organised, and informative service.
It’s great to know she made everything hassle-free for you.
We’ll be sure to share your kind words with the team as i am sure Natalie and the team will be over the moon to see your kind comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Karen is really welcoming and helpful!!
October 30, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Jon, that's wonderful to hear!
I'm glad you had a positive experience with Karen and the excellent customer service met with your expectations.
We really appreciate you taking the time to leave us feedback.
Take Care,
Beth Kell
Great service at Dartford from Mia the…
Great service at Dartford from Mia the technician and Karen workshop staff- way better than Snodland!
October 25, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Lee, it's fantastic to hear that you've had such positive experience with Mia and Karen at Northgate! Its wonderful to hear that their friendly and professional service has made your visit a pleasant experience. We look forward to working with you long into the future.
Thank you for choosing Northgate.
Take care,
Emma
Alfie and Alex was quick and efficient…
Alfie and Alex was quick and efficient everyone was very helpful and kind great work from all the staff
October 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for your lovely review, Endrin. We’re thrilled to hear that Alfie and Alex provided quick and efficient service, and that the whole team was helpful and kind. It’s fantastic to know you had such a positive experience with us!
We truly appreciate your feedback and look forward to welcoming you back again soon.
Take care,
Laura
Excellent communication
Our company uses Northgate quite extensively, especially as of late. Communication from Northgate Dartford from Karen and Natalie in the workshop has been top notch. Expected delivery dates on parts, expected times for the vehicles to be seen to. These very necessary specifics have made my job so much easier, absolute stars.
October 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
It is so pleasing to hear that you have found the service provided by Northgate Dartford to be 5*. We understand the importance of ensuring our customers are updated and communication is clear, so it is great to know the team are doing just that.
Take care,
Laura
One the best customer service considering expertise and very kind customer behaviour
Every time I visit Northgat Dartford for the annual service or MOT of the Van and also when I contact Dartford branch about existing issues with the Van, I am treated with courtesy and skill especially from Natalie (workshop controller and Taylor (technician)
I fill confidence the team will get job done quickly without any issues and they keep me well informed.
I am grateful for all your staff as they are extremely helpful and customer focused.
Reza
October 17, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
This is such a lovely review, thank you Reza. It is so heart warming to hear that our team at Dartford are consistent with delivering top notch service. We look forward to working with you long into the future.
Take care,
Laura Griffiths
This is for Dartford Service Karen…
This is for Dartford Service Karen Lesurf, always helpful, gets our vehicles in and back on the road in no time with minimal downtime.
Nothing it too much trouble
Thank you Dartford Depot
October 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Andrew, thank you so much for your 5 star review!
We are so pleased to hear that Karen was able to provide fantastic customer service, which is what we take pride in the most here at Northgate.
I am certain Karen and the team will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take Care,
Beth Kell
Georgia Lesurf
This review is specifically regarding Georgia Lesurf at the Dartford depot. Wow, what can I say! Georgia is a breath of fresh air. We had an unusual situation arise with 2 vehicle breakdowns in one week, 1 was then repaired, just as another vehicle broke down at 4pm on a Friday afternoon. Georgia went out of her way, even after hours to ensure we came up with a logistics plan to keep our driver on the road over the weekend. So helpful and friendly! Thank you Georgia.
October 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for your lovely feedback! We strive to provide a seamless experience for our valued customers and I am delighted to hear that Georgia did exactly that!
It's always nice to hear about experiences like yours where dedicated individuals go the extra mile to assist customers. If you ever need further assistance or have more feedback to share, please don't hesitate to reach out. We're here to provide excellent service and support for all your vehicle needs.
Thank you for choosing Northgate.
Take care, Emma,
Service is still excellent here.
October 9, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for taking the time to leave your positive feedback. Providing a 5* service to our customers is what we aim to do and Its wonderful to hear this has been demonstrated by our Dartford branch! I am sure the team will be delighted to see your comments.
Thank you for choosing Northgate!
Take care, Emma.
The welcome was warm and friendly
The welcome was warm and friendly. The paperwork was professionally presented, I got my vehicle back within the time given. Dartford branch is very efficiently run. Natalie and Taylor were fantastic
October 8, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for your 5* review Ian.
Its wonderful to see your vehicle has been dealt with in a timely manner.
We really appreciate your feedback.
Take Care,
Adele Bates
Reply from Northgate Vehicle Hire - Dartford
Thank you for your 5* review Elliot.
Its wonderful to see your vehicle has been dealt with in a timely manner.
We really appreciate your feedback.
Take Care,
Beth Kell
Georgia was polite and helpful on…
Georgia was polite and helpful on reception and Lee was a Star helping unload and load the new van. Had a cheeky hot chocolate too. Great experience and Team.
September 30, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for taking the time to leave your positive feedback Nadine.
Providing a 5* service to our customers is what we aim to do and Its wonderful to hear this has been demonstrated by Georgia and Lee at the Dartford branch, even just a cup of hot chocolate can make all the difference to your visit!
I am sure they will be delighted to see your comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Had to get a replacement vehicle and…
Had to get a replacement vehicle and Georgia went above and beyond to get me a vehicle will definitely recommend Dartford northgate
October 5, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hello Michael, thank you so much for your 5 star review!
We are so pleased to hear that Georgia was able to provide you with high quality customer service, which is what we take pride in the most here at Northgate.
I am sure Georgia and the team will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take Care,
Beth Kell
Very quick
Very helpful people very polite. And very quick at doing the work on the vehicle great company to get your vehicle hire from.
October 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for your wonderful review Iain!
We are delighted to hear that you were really pleased with the service provided from Dartford.
It's great to know that we were able to accommodate your needs and get your vehicle repaired quickly.
Your satisfaction is our priority, and your feedback means a lot to us.
Thank you for choosing Northgate.
Take Care,
Beth kell
Very nice people and really helpful
October 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for your feedback, David!
We are pleased to hear that the Team at Dartford provided you with the 5* service in which we aim to deliver.
Thank you for choosing Northgate as your vehicle provider.
Take Care,
Beth Kell
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