Karen was great with her communication skills And liam the tech, got me back on the road with his fantastic knowledge of automobile's
Company replied
Location
Switch locationUnit AA Butterly Avenue, Questor Dartford, DA11JG Dartford, Kent, GB
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See what reviewers are saying
Outstanding Service as Always – Northgate Van Hire Dartford - Keeps Us Moving! We recently had another van serviced at Northgate Van Hire, and once again, the team delivered a seamless experience... See more
Company replied
Great customer service from Karen and Liam. Had the work van back up running in no-time. Fantastic service 🤗
Company replied
Natalie and Karen at Dartford Branch are great. They always meet you with a smile and keep you updated with progress on the work being undertaken. The mechanics work really quickly on solving any i... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit AA Butterly Avenue, Questor Dartford, DA11JG, Dartford, Kent, United Kingdom
- 01322 941400
4.9
Excellent
179 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
Excellent Service my Van was only in for a matter of hours before rectified.
Excellent service by Natalie, Karen& Taylor
September 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Scott, thank you so much for your kind words!
We’re thrilled to hear your van was fixed so quickly and that Natalie, Karen, and Taylor provided excellent service. We’ll be sure to pass your compliments on to them—they’ll really appreciate it!
If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us!
Take care,
Imogen
Fantastic service
Karen as always, was super helpful!
Always smiling, even if I’m not.
September 15, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Adam, thank you so much for your kind words! 😊
We're so glad to hear that Karen was able to help — she truly has a gift for brightening everyone's day, even when the smiles are one-sided!
We'll be sure to pass along your lovely feedback to her. Looking forward to seeing you again soon!
Take care,
Imogen
Karen was so helpful and efficeient
Karen was so helpful and pleasant on the phone, she went out of her way to help me and in the end we got everything sorted couldn`t praise her enough
great job.
August 22, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Bruce, thanks so much for your lovely feedback!
We’re really glad Karen was able to help and make the process smooth for you. She’ll be thrilled to hear your kind words – we agree, she does a great job!
Thanks again for taking the time to share your experience.
Take care,
Imogen
very polite and informative
very polite and informative.
Office and driver called to confirm delivery.
very pleasant and helpful young man (lee)
who delivered me the car.
August 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Robert, thank you for your kind words!
We’re glad to hear that Lee and our team provided polite, informative, and helpful service. We’ll be sure to pass on your compliments to Lee — he’ll be thrilled!
We appreciate your feedback and look forward to assisting you again in the future.
Take care,
Imogen
Excellent Service
Excellent service receptionist very polite and made a good impression for the company. I was told when my hire car would be delivered and Lee who delivered my car took me through everything I needed to know. He also made sure that the car was suitable for me and I knew how everything worked. He was very polite which I appreciated. I would definitely recommend Northgate they provided 100% service.
July 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Maggie, thank you so much for your wonderful feedback!
We’re delighted to hear that our receptionist and Lee provided you with such a positive experience. It’s great to know they made you feel comfortable and well-informed throughout your hire.
Your recommendation means a lot to us, and we’re thrilled to have delivered 100% service for you. If you ever need anything in the future, don’t hesitate to get in touch — we’d be happy to help!
Thanks again for choosing Northgate and taking the time to share your experience.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Dartford
Hi Jordan, thank you for your feedback!
We’re glad you had a good experience with us and hope to assist you again soon.
Take care,
Imogen
Good choice of hire car to match my…
Good choice of hire car to match my needs. Great communication. Convenient delivery time. Dal, who delivered the car was friendly, polite and helpful.
June 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Pat, thank you for your kind feedback!
We’re glad to hear the hire car suited your needs and that Dal provided friendly and helpful service.
We appreciate your comments on our communication and delivery timing and look forward to assisting you again in the future.
Take care,
Imogen
Always received great service from the…
Always received great service from the team at Dartford
June 20, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for your 5-star review! It’s wonderful to hear that our Dartford depot consistently provides you with great service. At Northgate, we always strive to go the extra mile for our customers and deliver the best experience possible.
I’m sure the team at Dartford will be thrilled to hear your fantastic feedback. If you ever need any further assistance, please don’t hesitate to get in touch.
Thanks again for choosing Northgate!
Take care,
Emma
Northgate Dartford…
Karen and Natalie of Northgate Dartford are super efficient. The dream team. Their customer service is excellent, providing a friendly greeting on arrival and regular updates on work status.
I am always 100% satisfied, and wouldn't consider going anywhere else.
June 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for your wonderful review, Les! We're thrilled to hear that Karen, Natalie and the team at Northgate Dartford provided you with such excellent and friendly service. They truly are a dream team, and your appreciation means the world to them! It’s fantastic to know you’re always 100% satisfied, and we’re honoured to be your go-to choice. Thank you for trusting Northgate — we look forward to continuing to support you!
Take care,
Emma
Dartford Workshop
⭐⭐⭐⭐⭐
Exceptional Service from Northgate Dartford Workshop!
I've consistently received outstanding service from the Northgate workshop in Dartford. The team is efficient, professional, and always go the extra mile to ensure vehicles are turned around quickly and to a high standard.
A special mention goes to Karen and Natalie, who are without a doubt the backbone of the depot. Their communication, attention to detail, and willingness to help never go unnoticed. They're always on top of things and are a real credit to the Northgate team.
Highly recommended for anyone looking for reliable and top-class fleet support!
June 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to share your kind words and for recognising the exceptional service provided by our Dartford Workshop team!
We’re absolutely delighted to hear that you consistently receive outstanding service and that Karen and Natalie have made such a positive impression. Your comments about their professionalism, communication, and dedication are truly appreciated—and we’ll be sure to pass this wonderful feedback on to them and the wider team.
It’s always rewarding to know that our efforts make a real difference to our customers, and your recommendation means a great deal to us.
Thank you again for choosing Northgate. We look forward to continuing to support you and your fleet.
Take care,
Emma
Chloe Saunders went above and beyond my…
Chloe Saunders went above and beyond my expectations in helping me get back into my work van, arranging for it to be delivered to my local depot on a Saturday for me to pick up on a Saturday night before my night shift starts
Made me life so much easier
10/10 Chloe 👍
June 6, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Ian, thank you so much for your fantastic feedback!
Chloe will be absolutely delighted to hear she made such a positive difference and went above and beyond to help you get back on the road. We know how important it is to have everything sorted smoothly, especially before a night shift!
Your 10/10 means a lot to us — we’ll be sure to pass on your praise to Chloe and the team.
Thanks again for choosing Northgate, and safe driving! 👍😊
Imogen
Great team
The staff was accommodating for the time change and fitted me in at a time that suited me best. Timings were good too!
June 6, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Lloyd, thanks so much for your lovely feedback!
We’re glad our team could accommodate your time change and fit you in at a time that worked best for you. Punctuality is really important to us, so it’s great to hear the timings worked well!
We look forward to helping you again in the future.
Take care,
Imogen
Time Critical Repairs !!
As a business that delivers works through the night and weekends on Rail Infrastructure, when a vehicle becomes unroadworthy and needs to come into Northgate Dartford, i know that i can rely on the customer care from Karen, Darren and the wonderful technician's Liam and Matthew to get that vehicle back on the road in time for the next shift!! This weekend they pulled off 100 ⭐⭐⭐⭐⭐ service.. Thank you!!
May 31, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Jacqueline, thank you for such a glowing review!
It means a lot to hear that our team was able to support you when it mattered most. Karen, Darren, Liam, and Matthew will be absolutely thrilled to know their efforts made such a difference.
We understand how critical it is to keep your vehicles on the road, especially with the demanding hours of rail infrastructure work, and we’re proud to be a team you can rely on.
Thanks again for the 100 ⭐⭐⭐⭐⭐ service shout-out – we’re always here when you need us!
Take care,
Imogen
A good experience
Dal came to hand over the car. It was a smooth and quick process. The car was in a good condition and cleaned from inside. Outside it was not perfectly clean but overall.a good experience.
May 29, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Nishant,
Thank you so much for your feedback! We're glad to hear that Dal was able to hand over the car smoothly and quickly. We’re also pleased to know that you found the vehicle in good condition and clean on the inside. We appreciate your note about the exterior cleanliness, and we’ll make sure to feed this back to the supplying branch
Thanks again for sharing your experience — we hope you enjoy the drive!
Best regards,
Carleane
Great northgate center
Great northgate center.
Natalie and Taylor both carried out repairs on my vehicle when I had a problem with the engine.
After a busy bank Holiday weekend, the team managed to get my van sorted in good time and friendly service.
Would recommend this hire place if you need a vehicle.
May 6, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for your kind words!
We’re really pleased to hear that Natalie and Taylor were able to get your vehicle sorted quickly and provide friendly service, especially after a busy bank holiday weekend.
Your recommendation means a lot to us, and we’re glad we could support you when you needed it.
Thank you for choosing Northgate, we look forward to welcoming you back in the future.
Take Care,
Beth
Cannot praise the Dartford branch…
Cannot praise the Dartford branch enough. All the team there, Darren, Karen and Natalie are an absolute pleasure to deal with. Always friendly, helpful and efficient. Would not go anywhere else now due to the excellent service they always give and would recommend 100%
April 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for your amazing feedback!
We're absolutely delighted to hear that you've had such a positive experience with the team at our Dartford branch.
Darren, Karen, and Natalie will be thrilled to know their friendly, helpful, and efficient service has made such a difference.
Your recommendation means a great deal to us, and we truly value your continued support.
We look forward to continuing to provide you with the same excellent service every time!
Take Care,
Beth
MickMaidstone Gravesham Council
My company Gravesham Borough Council hires our vans from Dartford branch of Northgate. We have always had great customer support in particularly with Natalie who has sorted any problems out as soon as possible, Recently my 68 plate van was exchanged to a nearly new 24 plate, It is just perfect for my use.
Thanks again Northgate.
March 24, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for your wonderful feedback!
We’re delighted to hear that you’ve consistently received great customer support from our Dartford branch, especially from Natalie.
It’s fantastic to know that your new van is perfect for your needs.
We truly appreciate your support and look forward to continuing to assist you in the future!
Take Care,
Beth
Fran and Chloe 5* SERVICE
Fran and Chloe went above and beyond in terms of customer service and any issues which came up was immediately rectified. A real credit to the company making sure I had a smooth process with everything.
Will be looking out for them every time I come to the branch now. Thank you for all the hard work you guys do!
March 14, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for your fantastic feedback!
We're thrilled to hear that Fran and Chloe provided such excellent service and made your experience smooth and hassle-free.
They truly are a credit to the team! We’ll be sure to pass on your kind words, and we look forward to welcoming you back to the branch in the future.
Thank you for choosing Northgate.
Take Care,
Beth
The young lady that delta with us was…
The young lady that delta with us was grate, she was polite and very helpful and got us sorted out and back on the road fast witch I was vwry happy with
February 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for your wonderful feedback, Michael!
We're so pleased to hear that the young lady who assisted you was polite, helpful, and got you back on the road quickly.
We'll be sure to share your kind words with her—it will mean a lot!
Thank you for choosing Northgate.
Take Care,
Beth
The friendly staff customer service and…
The friendly staff customer service and how first they was at helping me out with coolant for the engine!
A big thank you to Mia, for helping me back onto the road.
Regards David
January 22, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for sharing your experience, David!
We're so glad to hear our friendly team was able to assist you quickly with the coolant for your engine.
Its wonderful too see you have recognised Mia for helping you get back on the road—she’ll be thrilled to know she made a difference.
Thank you for choosing Northgate.
Take Care,
Beth
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