Karen was great with her communication skills And liam the tech, got me back on the road with his fantastic knowledge of automobile's
Company replied
Location
Switch locationUnit AA Butterly Avenue, Questor Dartford, DA11JG Dartford, Kent, GB
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See what reviewers are saying
Outstanding Service as Always – Northgate Van Hire Dartford - Keeps Us Moving! We recently had another van serviced at Northgate Van Hire, and once again, the team delivered a seamless experience... See more
Company replied
Great customer service from Karen and Liam. Had the work van back up running in no-time. Fantastic service 🤗
Company replied
Natalie and Karen at Dartford Branch are great. They always meet you with a smile and keep you updated with progress on the work being undertaken. The mechanics work really quickly on solving any i... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit AA Butterly Avenue, Questor Dartford, DA11JG, Dartford, Kent, United Kingdom
- 01322 941400
4.9
Excellent
179 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Karen was very friendly and efficient…
Karen was very friendly and efficient and the technician Liam was very quick doing our service. All in all a very good experience compared to experiences at other Northgate depots.
March 17, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Broderick, thank you for your fantastic feedback!
We're delighted to hear that Karen was friendly and efficient, and that Liam provided a quick and smooth service.
It’s especially great to know your experience stood out compared to other depots—that really means a lot to us. We’ll be sure to pass on your kind comments to both of them.
We truly appreciate you taking the time to share your experience!
Take care,
Imogen
Karen was very fast and polite
Karen was very fast and polite, Thanks again
March 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Charlie, thank you for taking the time to leave a review.
We're really pleased to hear that Karen was able to assist you quickly and politely. I’ll be sure to pass your kind feedback on to her — she’ll really appreciate it.
Thanks again for your support, and we look forward to helping you again in the future.
Take care,
Imogen
Taylor dealt with my major service &…
Taylor dealt with my major service & recall efficiantly with 100% ease. Higjly reccomend
January 30, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hey Ash, thank you for your 5-star feedback!
It’s great to hear that Taylor handled your major service and recall efficiently and made the whole process easy for you. That’s exactly the level of service we aim to provide at Northgate!
We really appreciate the recommendation — thanks for choosing Northgate!
Take care,
Emma
Immediate service to fix tail gate lock…
Immediate service to fix tail gate lock on Toyota hilux as kit stuck in back Liam had it sorted in no time and lock working fine
January 26, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Matt, thank you for your feedback!
We’re glad we could provide immediate assistance and get the tailgate lock sorted so quickly. It’s great to hear that Liam had it fixed in no time and everything is working perfectly again.
We’ll be sure to pass on your kind words to him. Thanks for choosing us – we’re always happy to help! 😊
Take care,
Imogen
Worthy of the 5 stars.
Arrived at 07:50 for an 8am service appointment. I was greeted at my vehicle at 07:55 by Karen, who was very friendly. She showed me to reception and advised me of the refreshment facilities. I took a seat and waited for my service to be carried out. I was then regularly updated on the progress and anything that needed doing. At one stage I was made a coffee by another staff member. On completion of the service, I was informed of what was done and handed back my keys. Overall, a very good experience.
January 27, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Jim, thank you for sharing such a detailed and positive review! 😊
We’re delighted to hear that Karen and the team made you feel welcome, kept you updated throughout your service, and even looked after you with a coffee.
It’s wonderful to know you had a very good experience, and we really appreciate you taking the time to share it!
Take care,
Imogen
Van service
I had my van serviced and i thought it was a really quick service, waited in waiting area was offered tea and coffee straight away. On my arrival there was already people in front of me and the service took around an hour, all in all great service.
January 27, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Harry, thank you for your wonderful feedback! 😊
We’re glad your van service was quick and that you felt welcomed with tea and coffee while you waited.
It’s great to hear you had an overall positive experience, and we really appreciate you taking the time to share it!
Take care,
Imogen
SUPERB
Great service and lovely welcoming staff! couldn't ask for a better service.
December 23, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Gary, thank you for your fantastic feedback!
We’re so pleased to hear that you received great service and found our team welcoming. Your kind words really mean a lot to us, and we’re grateful you took the time to share your experience.
We look forward to welcoming you back in the future!
Take care,
Imogen
Northgate Dartford
Northgate Dartford
The staff are always great and very helpful and welcoming.
The service overall is very good and repairs are quick, thank you to the staff for the work you do!
December 23, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Ryan, thank you for taking the time to share your feedback about Northgate Dartford.
We’re delighted to hear that our team made you feel welcome and that you were happy with the speed and quality of the repairs. Your kind words mean a lot to the staff, and we’ll be sure to pass them on.
Thanks again for your support!
Take care,
Imogen
Reliable on time and a quick fix
December 23, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Steven, thank you for your great feedback!
We’re glad to hear you found our service reliable, on time, and quick to fix the issue.
We really appreciate you taking the time to leave a review and look forward to helping you again in the future. 😊
Wishing you a merry Christmas and a happy New year! 🎅🎄
Take care,
Imogen
Natalie Mark
Would like to say a big thank you to Natalie Mark, Dealing with you makes life so much simple,
Hope this lady never leave's ,
December 1, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi there, thank you for such a wonderful review!
We’re so pleased to hear how much of a positive impact Natalie has had and that she made everything feel simpler for you. She’s a valued member of our team, and your kind words will mean a lot to her.
Thank you again for taking the time to share your experience 😊
Take care,
Imogen
Very kind and friendly staff at the…
Very kind and friendly staff at the reception and Karen was great who made the process very easy . Great service
November 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Charlie, thank you so much for your lovely review!
We're delighted to hear that our reception team made you feel welcome and that Karen helped make the process so easy. We’re proud of the great service our team provides, and feedback like yours really means a lot.
If you need anything in the future, we’re always here to help!
Take care,
Imogen
Rung the branch to ask about slow…
Rung the branch to ask about slow puncture told me to come along and they fixed the puncture and brake pads while I waited top service
November 14, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Stuart, thank you for sharing your experience!
We're so glad the team could help you out quickly with the slow puncture and brake pads. It’s great to hear everything was sorted while you waited — that’s exactly the level of service we aim to provide.
We really appreciate your review and hope to see you again whenever you need us!
Take care,
Imogen
Really good service sorted my van very…
Really good service sorted my van very promptly and the guys in the office are very polite and approachable
Good job 👍🏻
November 3, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Dave, thank you for your wonderful review!
We’re so glad to hear that our team got your van sorted quickly and that you found everyone in the office polite and approachable — we’ll be sure to pass your kind words on to the team.
We really appreciate your feedback and your support. Great to know the service hit the mark — good job right back at you! 👍🏻
Take care,
Imogen
Excellent service and customer care
Excellent service. Fitted me in when garage was busy, ordered new part to replaced damaged part and new part fitted whilst waiting
October 20, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Darren, thanks a lot for your kind words!
We're really glad we could fit you in despite being busy and get everything sorted while you waited. Our team always aims to go the extra mile to keep things running smoothly for our customers.
We truly appreciate your patience and your feedback — hope to see you again when you need us!
Take care,
Imogen
Great service, always.
The team are always helpful, welcoming and efficient at dealing with van problems. Natalie and Chloe are always on hand to assist and make the fixing and service a smooth and hassle free experience. They are very good at keeping me up to date with the progress of work being done and very helpful in sorting out issues as they arise.
October 16, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Toby, thank you so much for your wonderful feedback!
We’re thrilled to hear that Natalie, Chloe, and the whole team have been helpful and efficient in making your experience smooth and hassle-free. Keeping you informed and supported throughout the process is really important to us.
We truly appreciate your kind words and look forward to assisting you again whenever you need!
Take care,
Imogen
Very quick service and all staff are…
Very quick service and all staff are polite
October 13, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Lee, thank you so much for your kind words!
We're really glad to hear you had a positive experience with our team and that our service was quick and efficient for you. We'll be sure to pass your feedback on to the staff – it’ll mean a lot to them!
We really appreciate you taking the time to leave a review, and we hope to see you again soon.
Take care,
Imogen
My experience is very good with all the…
My experience is very good with all the staff especially Ross very supportive. Quick service provider.
Thank you
Kr,
Sabi
October 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi there, thank you so much for your kind words!
We’re delighted to hear that you had a great experience with our team, and Ross will be really happy to know he was supportive. We always aim to provide quick and reliable service, so it’s wonderful to hear that reflected in your visit.
Thanks again for sharing your feedback—we look forward to helping you again soon!
Take care,
Imogen
Excellent service!!!
September 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Vladmir, thank you so much for your lovely feedback!
We're thrilled to hear you had an excellent experience with us. If there’s ever anything else we can help with, don’t hesitate to get in touch.
Thanks again for choosing us!
Take care,
Imogen
Lovely staff
Was looked after very professionally..given fresh coffee..
Lovely staff asked how my day was and was very welcoming..a true asset to the company...wish I could clone the staff and take them 😀
September 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Terry, thank you for such a heart warming review!
We’re so pleased to hear you felt well looked after and welcomed by the team – and we're glad you enjoyed the coffee too! Your kind words truly mean a lot, and we’ll definitely share your feedback with the staff.
If only we could clone them! 😄
Take care,
Imogen
Exceptional service
Every stage of our experience was professional, prompt and exceptional, cannot fault Francine for her service in helping me find a vehicle to suit my business and personal requirements! 5*
September 13, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Charlotte, thank you so much for your fantastic feedback!
We’re delighted to hear that Francine provided you with professional, prompt, and exceptional service throughout your experience. It’s great to know she helped you find the perfect vehicle for both your business and personal needs.
We really appreciate your 5-star rating and look forward to assisting you again in the future!
Take care,
Imogen
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