Outstanding Service as Always – Northgate Van Hire Dartford - Keeps Us Moving! We recently had another van serviced at Northgate Van Hire, and once again, the team delivered a seamless experience... See more
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Location
Switch locationUnit AA Butterly Avenue, Questor Dartford, DA11JG Dartford, Kent, GB
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See what reviewers are saying
When having problems with my van the staff have been exceptional in handling the coordination and tailoring the needs of the customer(me). They are always friendly and always give constant updates wit... See more
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Natalie and Karen at Dartford Branch are great. They always meet you with a smile and keep you updated with progress on the work being undertaken. The mechanics work really quickly on solving any i... See more
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Every time I visit Northgat Dartford for the annual service or MOT of the Van and also when I contact Dartford branch about existing issues with the Van, I am treated with courtesy and skill espec... See more
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Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit AA Butterly Avenue, Questor Dartford, DA11JG, Dartford, Kent, United Kingdom
- 01322 941400
4.9
Excellent
177 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Comfortable waiting room
Comfortable waiting room, kind staff,
Free drinks on site also make it a bonus
August 6, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Corby, thank you for taking the time to leave us such a lovely review!
We're so pleased to hear you enjoyed our comfortable waiting area and found our team friendly and welcoming. We're also glad the complimentary drinks added to your experience!
We really appreciate your feedback and look forward to seeing you again in the future.
Take care,
Imogen
Outstanding Service as Always
Outstanding Service as Always – Northgate Van Hire Dartford - Keeps Us Moving!
We recently had another van serviced at Northgate Van Hire, and once again, the team delivered a seamless experience. We’ve been using Northgate for our fleet needs for a while now, and their consistency, efficiency, and professionalism never cease to impress.
A huge shoutout to Natalie and Karen, who consistently go above and beyond for us. Every single time we call in or drop off a vehicle, they are exceptionally helpful, warm, and ready to solve any issue with a smile. Having reliable contacts who genuinely care about keeping our business running smoothly makes all the difference.
The maintenance work was completed quickly, transparently, and without any hassle. If you are looking for top-tier vehicle hire and service backed by a truly outstanding customer service team, look no further than Northgate.
Five stars all around—thanks again, Natalie, Karen, and the whole team!
August 5, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Troy, thank you so much for your incredible review and for your continued trust in Northgate Van Hire Dartford.
It means a great deal to us to know that we've consistently delivered the level of service you expect.
We'll be sure to pass your wonderful feedback on to Natalie and Karen—they'll be delighted to hear how much their support, professionalism, and dedication have been appreciated. It's fantastic to know they help keep your business running smoothly, and we'll also share your kind words with the rest of the team.
Thank you again for your five-star recommendation. We truly value your ongoing partnership and look forward to continuing to support your fleet for many years to come!
Take care,
Imogen
Great service as per usual
Great service as per usual. Karen, Chloe and Natalie couldn’t be more welcoming and professional. Thank you again ladies.
July 15, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Spencer, thank you so much for your wonderful 5-star review!
We're delighted to hear you've had another great experience with us. Karen, Chloe and Natalie will be thrilled to receive your kind feedback. It's fantastic to know they made you feel so welcome while providing a professional service.
We really appreciate your continued support and look forward to welcoming you back again soon.
Thank you!
Imogen
Had emergency problem with my breaks…
Had emergency problem with my breaks and needed to attend that day. Was booked in quickly with Natalie who kept me updated. Liam the technician did the work quickly to get me back on the road. Very grateful
July 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Razielin, thank you for taking the time to leave us such a kind review!
We're so pleased we could help when you needed us most. It's great to hear that Natalie was able to get you booked in quickly and kept you updated throughout, and that Liam carried out the repairs efficiently to get you safely back on the road.
We'll be sure to pass your lovely feedback on to both Natalie and Liam. Thank you for choosing us, and we're delighted we could be there to help when it mattered most.
Safe travels!
Imogen
Exceptional care and service from all
When having problems with my van the staff have been exceptional in handling the coordination and tailoring the needs of the customer(me). They are always friendly and always give constant updates with plan of works. I have never had an issue that hasn't been resolved.
July 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Luke, thank you so much for taking the time to leave such a wonderful review!
We're delighted to hear that our team has consistently provided exceptional support whenever you've experienced issues with your van. Keeping our customers informed and working closely with them to find the best solution is something we take great pride in, so it's fantastic to know this has made a positive difference to your experience.
Thank you for your kind words and continued trust in us. We really appreciate your feedback and look forward to assisting you again whenever you need us.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Dartford
Hi Jason, thank you for your review!
We're delighted to hear that you had a positive experience, and it's especially lovely to know that Natalie made such a great impression. We'll be sure to pass your kind words on to her – she'll really appreciate your feedback.
Thank you for choosing Northgate. We look forward to welcoming you back again soon!
Take care,
Imogen
Staff are great
Staff are great. Chloe helped me massively after my van was smashed into got me back on the road quickly with a loan van that fitted my needs
June 23, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi John, thank you for your wonderful review!
We’re sorry to hear about the damage to your van, but we’re delighted that Chloe was able to help make a difficult situation a little easier.
It’s great to know she got you back on the road quickly with a loan van that suited your needs. We’ll be sure to pass on your kind feedback to Chloe and the team.
Thank you for taking the time to share your experience. We wish you all the best and look forward to assisting you again in the future!
Take care,
Imogen
The Northgate Dartford team are…
The Northgate Dartford team are exceptional!!
June 25, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Callum, thank you for your fantastic review!
We’re delighted to hear that you found the Northgate Dartford team exceptional.
Your kind words mean a great deal to us, and we’ll be sure to share your feedback with the team. Thank you for taking the time to leave your review—we look forward to welcoming you again in the future!
Take care,
Imogen
Thanks Ross and Natalie for speedy…
Thanks Ross and Natalie for speedy service and latte! 😊
June 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Yomi, thank you for your lovely review!
We're delighted to hear that Ross and Natalie provided speedy service and helped make your visit an enjoyable one. We're also pleased that the latte went down well! 😊
We'll be sure to pass on your kind feedback to Ross and Natalie. Thank you for taking the time to share your experience, and we look forward to welcoming you again soon.
Take care,
Imogen
Spoke with Darren in service
Spoke with Darren in service, brought my service forward to work around my work hours. Wouldn’t hesitate to use again
June 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Tony,
Thank you for taking the time to share your experience.
It’s great to hear that Darren was able to accommodate your schedule and make the process more convenient for you. As part of our customer first, we always aim to work around our customer's and their business needs.
We really appreciate your recommendation and look forward to supporting you again in the future.
Thanks again,
Emily
Karen (Tech Taylor)was very helpful and good to be around
Good servuce and friendly staff
June 8, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Chris,
We're delighted to receive such great feedback and thank you for sharing your experience with our Dartford branch.
Recognising an individuals work ethic and service is always appreciated and a great credit to our teams. Karen will be happy to hear your comments and know that she made you feel comfortable during your experience at the depot.
We look forward to helping you again in the future.
Thanks again,
Emily
Problem fixed quickly and efficiently
Problem fixed quickly and efficiently. Great staff and friendly welcome
May 29, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Jenny, thank you for your lovely review!
We’re delighted to hear your issue was fixed quickly and efficiently, and that you received a friendly welcome from the team.
We really appreciate your kind words and are glad you had a positive experience with us!
Take care,
Imogen
Karen was very polite and professional…
Karen was very polite and professional and service was booked in quite quickly investigated what I was reporting and no fault that was good Liam went over it and tested no fumes in cab thank you both so much . Melvyn Peabody
May 1, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Melvyn, thank you for taking the time to leave such a detailed review.
We’re really pleased to hear that Karen provided a polite and professional service and that everything was booked in quickly. It’s also great to know Liam was thorough in his checks and able to reassure you that everything was in good order.
I’ll be sure to pass your kind thanks on to both of them—they’ll really appreciate it.
Thanks again for your feedback.
Take care,
Imogen
Northgate vehicle hire
Really good experience. The hire car was excellent. Staff on the phone were very polite and professional. Staff dropping off the vehicle and collecting were polite, professional and friendly, especially Lee. 10/10.
April 28, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Mark, thank you for such a great review!
We’re delighted to hear you had a really positive experience and that you were happy with the hire car. It’s fantastic to know our team—both on the phone and during delivery and collection—provided polite, professional, and friendly service.
We’ll be sure to pass on your kind words to Lee as well. A 10/10 rating means a lot to us—thank you for your support, and we hope to see you again soon!
Take care,
Imogen
Excellent customer service
Excellent customer service especially from Chloe Saunders
April 16, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi there, thank you so much for your 5 star review!
We really appreciate the positive feedback regarding Chloe from the Dartford depot, rest assured, she will be thrilled to hear that she was able to make a positive impact on your visit!
If you need anything do not hesitate to contact us, have a great day!
Take care,
Imogen
Matt Sims
Matt is a fantastic asset to the team at Dartford. I know he will always go above and beyond to ensure he can deliver to our needs. Thanks for always delivering 5* service
April 15, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Emily, thank you for your fantastic feedback!
We're delighted to hear how highly you rate the service at our Dartford branch.
Matt will be especially pleased to know his efforts are making such a positive impact—he truly goes above and beyond for our customers. We’ll be sure to pass on your kind words to him and the wider team.
We really appreciate your continued support and look forward to delivering more 5* service for you in the future!
Take care,
Imogen
Very well organised and extremely…
Very well organised and extremely helpful team, was back in the van within the hour thanks to Karen and Mia
April 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Charlie, thank you for your fantastic feedback!
We’re so pleased to hear that you found the team well organised and helpful, and that you were back in your van so quickly. Karen and Mia will be delighted to know they made such a positive impact on your experience.
We really appreciate you taking the time to share this and look forward to supporting you again in the future!
Take care,
Imogen
Karen is a star
Karen is a star , always gets things organised and they pretty much run smoothly . Should they not , she’s there to get things moving along again.
The guys and gals in the work shop are great and always in good spirits . Mia , leave my radio station alone 😂.
Best Northgate branch I’ve ever dealt with
March 24, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Jennifer, thank you so much for such a fantastic review!
We’re thrilled to hear that Karen has been keeping everything running smoothly and is always on hand to get things back on track when needed — we’ll be sure to pass on your kind words to her.
It’s also great to hear your shoutout to the workshop team for their positive attitude, and we’ll definitely let Mia know to keep her hands off your radio station! 😂
We really appreciate your feedback and are delighted to be your favourite Northgate branch.
Take care,
Imogen
Karen was very friendly and efficient…
Karen was very friendly and efficient and the technician Liam was very quick doing our service. All in all a very good experience compared to experiences at other Northgate depots.
March 17, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Broderick, thank you for your fantastic feedback!
We're delighted to hear that Karen was friendly and efficient, and that Liam provided a quick and smooth service.
It’s especially great to know your experience stood out compared to other depots—that really means a lot to us. We’ll be sure to pass on your kind comments to both of them.
We truly appreciate you taking the time to share your experience!
Take care,
Imogen
Karen was very fast and polite
Karen was very fast and polite, Thanks again
March 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Charlie, thank you for taking the time to leave a review.
We're really pleased to hear that Karen was able to assist you quickly and politely. I’ll be sure to pass your kind feedback on to her — she’ll really appreciate it.
Thanks again for your support, and we look forward to helping you again in the future.
Take care,
Imogen
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