Karen was great with her communication skills And liam the tech, got me back on the road with his fantastic knowledge of automobile's
Company replied
Location
Switch locationUnit AA Butterly Avenue, Questor Dartford, DA11JG Dartford, Kent, GB
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See what reviewers are saying
Outstanding Service as Always – Northgate Van Hire Dartford - Keeps Us Moving! We recently had another van serviced at Northgate Van Hire, and once again, the team delivered a seamless experience... See more
Company replied
Great customer service from Karen and Liam. Had the work van back up running in no-time. Fantastic service 🤗
Company replied
Natalie and Karen at Dartford Branch are great. They always meet you with a smile and keep you updated with progress on the work being undertaken. The mechanics work really quickly on solving any i... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit AA Butterly Avenue, Questor Dartford, DA11JG, Dartford, Kent, United Kingdom
- 01322 941400
4.9
Excellent
179 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 48 hours
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Natalie and Karen at Dartford Branch…
Natalie and Karen at Dartford Branch are great. They always meet you with a smile and keep you updated with progress on the work being undertaken. The mechanics work really quickly on solving any issues which for me working for a company where time is the essence, is very valuable.
Can’t praise Northgate Dartford enough.
PS- The drinks machine is far superior in Dartford than Snodlands Branch. Your lucky if there is sugar available at Snodlands depot.. lol
August 15, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
I wanted to thank you for the wonderful feedback you provided about your recent customer experience with Natalie and Karen
It's truly rewarding to know that your encounter with Northgate has been a positive and satisfying one and you received a happy and pleasant attitude from the staff upon arrival.
Your choice to trust Northgate as your preferred vehicle provider means a lot to us, and we are committed to delivering 5* services to you consistently.
Our team is excited to work with you for many more years to come, and we assure you that your satisfaction will remain our top priority.
we really appreciate your feedback.
Take Care,
Beth Kell
Arrived for a service to find out i had…
Arrived for a service to find out i had the dates wrong, luckily Karen & Natalie found a slot for me so my trip wasn't wasted. Very helpful and saved me from taking another day off
August 15, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for your review, Bradley.
It's fantastic to hear that you received great service from Karen and Natalie at the Dartford branch.
It is wonderful to hear you have experienced the hard work and dedication of the staff and we appreciate you staying you providing such a lovely review.
Thank you for choosing Northgate!
Take Care,
Beth Kell
Mia was a brilliant staff member at…
Mia was a brilliant staff member at dartford northgate branch. Very attentive and also very professional. I think she deserves a raise of pay.
August 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for your feedback, Jay!
We're delighted to hear that you've had such a pleasant experience at the Dartford branch.
We're committed to making sure our customers are provided a high quality professional service and its fantastic to see that Mia has demonstrated that on your visit.
we look forward to serving you even better in the future.
Thank you for choosing Northgate.
Take care,
Beth Kell
Excellent service and pleasant
Georgia and Alex always go the extra mile to help when collecting vans from them for relocation exceptional service well done
August 8, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for taking the time to share your positive experience with us, Pete.
We appreciate your kind words about Georgia and Alex.
At Northgate, we take pride in our team's dedication to excellent service, and it's wonderful to see that reflected in your feedback.
The staff at the Dartford branch will be thrilled to see your glowing review.
Take care,
Beth Kell
In and out in an hour and a half
Full MOT completed. Window fixed and wing mirror glass replaced all in an hour and a half. Mia the technician and Karen were brilliant!
August 9, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for your kind words, Jack!
We're thrilled to hear that you had such a positive experience at our Northgate branch.
Mia, Karen and the rest of our team strive to provide exceptional service to all our customers, and your feedback truly validates our efforts.
We look forward to welcoming you back soon!
Take care,
Beth Kell
All a Pleasant Experience when I have …
All a Pleasant Experience when I have to visit this Norgate Depo in Dartford. Georgia, Karen,Alex & the Team are always Very Professional and Courteous 5☆☆☆☆☆
August 7, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for your lovely review!
We are delighted to hear that you had an excellent experience with our team in Dartford.
Your feedback means a lot to us, and we truly appreciate your support, i am sure Georgia, Karen, Alex & all the Team at the branch will be thrilled to see your wonderful comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Great customer service very polite and…
Great customer service very polite and welcoming, 10/10 to Georgia and Alex,
August 7, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
We are so pleased to hear that you had excellent customer service from our team at Dartford. It is always our pleasure to provide a polite and seamless service to our amazing customers.
Once again, we really appreciate your feedback!
Take care,
Beth Kell
Really appreciated the help from…
Really appreciated the help from Northgate in Dartford! Specially Georgia who went above and beyond.
Amazing service would highly recommend.
July 30, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Adam, thank you so much for your 5 star review!
We are thrilled to hear that you received great service from our team at Dartford, we really value all our customers feedback. I can assure you Georgia and the team at Dartford will be delighted to hear your positive response.
We look forward to working with you long into the future.
Take care,
Imogen
Caron and Natalie at the workshop are…
Caron and Natalie at the workshop are wonderful and so helpful always making sure your taken care of👍🏾
July 5, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave such a wonderful review, Aziah.
Putting our customers first is what we do, and I am delighted that the staff at Dartford have
demonstrated our ethos.
I am sure Caron, Natalie and the rest of the staff at the branch will be thrilled to see your comments. If there is anything else we can help with, please don’t hesitate to get in touch and we will be more than happy to help.
Take Care,
Beth Kell
Northgate Dartford Service Team
Karen and the service team were great as always, quick prompt and friendly service
July 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hey Oliver, thank you for your feedback!
It sounds like you had a positive experience with excellent service, friendly staff, and efficient timing. This is exactly the kind of service that Northgate Strive to deliver.
I am sure Karen and the team will be delighted with your comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Karen and Natalie are super helpful and…
Karen and Natalie are super helpful and a pleasure to work with :)
June 27, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Nathan, thank you so much for your 5 star review!
We are so pleased to hear that Karen and Natalie were able to assist you successfully, we always strive to deliver excellent customer service. I can assure you the team at Dartford will be thrilled to hear your feedback.
Take care,
Imogen
Excellent service recieved from Alex at…
Excellent service recieved from Alex at the Dartford Depot.
Considering the circumstances of our collected van, he has gone above and beyond to give excellent service, and be more than accommodating.
10/5*!!!
June 28, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave such an excellent review and kind words for Alex, William.
Putting our customers first and going beyond the call of duty for them is what Northgate do, and it is such a delight to see that Alex has demonstrated our ethos. I am sure Alex will be so thankful to see your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Alex was very friendly and very helpful…
Alex was very friendly and very helpful and a quick turnaround for my van
June 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
That you so much for leaving your feedback, Lee.
Here at Northgate we understand the importance of going that extra mile to ensure a high quality of service and i am so pleased to see this has been demonstrated during your visit.
If there is anything else we could have done to make your review a 5* please let us know.
Thanks again for your review.
Take care,
Beth Kell
Hired a van which ended up in a small…
Hired a van which ended up in a small accident. Northgate was more than happy to help us back on the road and did so very efficiently
June 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
This is really pleasing to hear, thank you for taking your time to share your feedback with us. We are so glad to have gotten you back on the road in no time.
Take care,
Laura
Van repair
Great service, van repaired while I waited, Karen could not be more helpful, kept me updated while repair was carried out, plus free hot drinks while you wait win win, thanks Karen credit to Northgate.
June 11, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for your kind review, Dean! We're thrilled to hear that you had a positive experience with our Dartford team and your van repair was completed promptly.
Your feedback is greatly appreciated, and we'll be sure to pass along your compliments to Karen. She truly is a credit to our team at Northgate.
Take care,
Laura
Friendly staff
Friendly staff, kept me updated multiple times about the ongoing work on my vehicle. Offered refreshments by multiple staff members
May 22, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for your lovely review, Tony!
We are delighted to hear that you experienced helpful, and reliable services from our fantastic team at Dartford. Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience, even the offering of a refreshment can make all the difference to your visit.
Thank you for choosing Northgate.
Take Care,
Beth Kell
The staff ( Georgia and Darius) were…
The staff ( Georgia and Darius) were very helpful with the situation I had returning a vehicle.
May 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Tom, thank you so much for your 5 star review!
It's so refreshing to hear your positive feedback about our Dartford branch, we always love to make our customers feel welcome when visiting our local branches. I can assure you the team at Dartford will be thrilled to hear about your response!
We look forward to working with you long into the future.
Take care,
Imogen
Amazing team
Customer service was amazing popped in on the off chance they would be able to have a Quick Look and book the van in for a later day. The team managed to squeeze the van in and change the adblue injector while I waited
May 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for your kind words, Lewis! We're thrilled to hear that our team was able to accommodate you and provide excellent service. At Northgate, we take pride in customer satisfaction and efficiency, so it's always rewarding to hear when we hit the mark. We're glad we could help with your van and look forward to working with you long into the future!
Take care,
Laura
Very professional team and always…
Very professional team and always willing to help, Sorted my problem out straight away
May 2, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Leon, thank you for your 5 star review!
We take pleasure in delivering excellent service to our customers, so it's always refreshing to hear your feedback.
Once again thank you so much for your positive response!
Take care,
Imogen
Quick efficient and done there and then.
April 30, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi David, thank you for your 5 star review!
We take pleasure in delivering excellent service to our customers, so it's always refreshing to hear your feedback.
Once again thank you so much for your positive response!
Take care,
Imogen
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