Had dealings with Georgia at Northgate about 2 years ago and her customer service/care was amazing. Had to take my van in recently and was very glad to see Georgia back and glad to see her custome... See more
Company replied
Location
Switch locationUnit AA Butterly Avenue, Questor Dartford, DA11JG Dartford, Kent, GB
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See what reviewers are saying
Natalie and Karen at Dartford Branch are great. They always meet you with a smile and keep you updated with progress on the work being undertaken. The mechanics work really quickly on solving any i... See more
Company replied
Every time I visit Northgat Dartford for the annual service or MOT of the Van and also when I contact Dartford branch about existing issues with the Van, I am treated with courtesy and skill espec... See more
Company replied
We've been a NVH customer for a few years, we called them to discuss the provision of electric vans... The area manager put together a proposal that exactly meets our requirements NVH flexible rent... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit AA Butterly Avenue, Questor Dartford, DA11JG, Dartford, Kent, United Kingdom
- 01322 941400
4.9
Excellent
186 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hired a van which ended up in a small…
Hired a van which ended up in a small accident. Northgate was more than happy to help us back on the road and did so very efficiently
June 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
This is really pleasing to hear, thank you for taking your time to share your feedback with us. We are so glad to have gotten you back on the road in no time.
Take care,
Laura
Van repair
Great service, van repaired while I waited, Karen could not be more helpful, kept me updated while repair was carried out, plus free hot drinks while you wait win win, thanks Karen credit to Northgate.
June 11, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for your kind review, Dean! We're thrilled to hear that you had a positive experience with our Dartford team and your van repair was completed promptly.
Your feedback is greatly appreciated, and we'll be sure to pass along your compliments to Karen. She truly is a credit to our team at Northgate.
Take care,
Laura
Friendly staff
Friendly staff, kept me updated multiple times about the ongoing work on my vehicle. Offered refreshments by multiple staff members
May 22, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for your lovely review, Tony!
We are delighted to hear that you experienced helpful, and reliable services from our fantastic team at Dartford. Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience, even the offering of a refreshment can make all the difference to your visit.
Thank you for choosing Northgate.
Take Care,
Beth Kell
The staff ( Georgia and Darius) were…
The staff ( Georgia and Darius) were very helpful with the situation I had returning a vehicle.
May 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Tom, thank you so much for your 5 star review!
It's so refreshing to hear your positive feedback about our Dartford branch, we always love to make our customers feel welcome when visiting our local branches. I can assure you the team at Dartford will be thrilled to hear about your response!
We look forward to working with you long into the future.
Take care,
Imogen
Amazing team
Customer service was amazing popped in on the off chance they would be able to have a Quick Look and book the van in for a later day. The team managed to squeeze the van in and change the adblue injector while I waited
May 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for your kind words, Lewis! We're thrilled to hear that our team was able to accommodate you and provide excellent service. At Northgate, we take pride in customer satisfaction and efficiency, so it's always rewarding to hear when we hit the mark. We're glad we could help with your van and look forward to working with you long into the future!
Take care,
Laura
Very professional team and always…
Very professional team and always willing to help, Sorted my problem out straight away
May 2, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Leon, thank you for your 5 star review!
We take pleasure in delivering excellent service to our customers, so it's always refreshing to hear your feedback.
Once again thank you so much for your positive response!
Take care,
Imogen
Quick efficient and done there and then.
April 30, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi David, thank you for your 5 star review!
We take pleasure in delivering excellent service to our customers, so it's always refreshing to hear your feedback.
Once again thank you so much for your positive response!
Take care,
Imogen
Great customer satisfaction
Natalie, Karen and Alfie was very welcoming and looked after my needs. They kept me updated of what was happening and worked with a smile and enthusiasm
April 26, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Mark, Thank you so much for your 5 star review!
We are so pleased to hear that Natalie, Karen and Alfie were able to provide you amazing customer service, which is what all of us here at Northgate take pride in the most. The team at Dartford will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take care,
Imogen
Nice and quick and friendly
Nice and quick . Karen and Liam sorted the problem out wonderfully
April 25, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Jason, thank you so much 5 star review!
Its very pleasing to hear that Karen and Liam delivered excellent customer service which is what we take pride in the most. I can assure you the team at will be thrilled to hear your positive feedback!
We look forward to working with you long into the future.
Take care,
Imogen
I had a pleasant experience at…
I had a pleasant experience at Northgate Dartford all because of the customer service I received. Georgia was amazing very professional and pre-emptively informed which made the transaction fluid and flexible. On top of that she offered me a bevvy! 10/10
April 24, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Anwar, thank you so much for your 5 star review!
It's so refreshing to hear your positive feedback about our Dartford branch, we always love to make our customers feel welcome when visiting our local branches. I can assure you Georgia and the team at Dartford will be thrilled to hear about your response!
We look forward to working with you long into the future.
Take care,
Imogen
Karen @ Dartford is the best!
Karen @ Dartford is always so polite and helpful - Whenever I go to Karen with issues, I have no concerns that problems won't get resolved quickly.
Always really appreciative of Karen's help.
April 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave such an excellent review, Megan.
It is great to see that your experience with Northgate has been such a positive one.
I am sure Karen will be thrilled to see your comments and if there is anything else we can help with, please don’t hesitate to get in touch and we will be more than happy to help.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Thank you to the workshop team at Northgate Dartford
I would like to say the workshop team at Northgate dartford are fantastic and very helpful every time I have an issue with my van (NV21BZC) they are very proactive in fixing the problem in good time. I would like to thank Karen and Mia, who are very friendly and helpful at all times when I attend site and over the phone, brilliant work team, Thank you for your support throughout my time with Northgate vehicle hire this has been much appreciated.
April 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for taking the time to leave your positive feedback Neal.
Providing a 5* service to our customers is what we aim to do and Its wonderful to hear this has been demonstrated by Karen and Mia at the Dartford branch, its fantastic to see they went that extra mile to provide a positive experience.
I am sure they will be delighted to see your comments.
If there is anything else I can help with, please do not hesitate to contact us and we would be happy to help.
Thank you for choosing Northgate!
Take Care,
Beth Kell
Many thanks to Karen and Liam
Many thanks to Karen and Liam, very helpful and friendly.
April 10, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for your kind words, Lee! We're delighted to hear that you had a pleasant experience with our team at Dartford especially Karen and Liam.
Providing excellent customer service is a top priority for us, and we appreciate your acknowledgment of our efforts.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Northgate in Dartford
Northgate in Dartford, met Carol who was very professional. Alfie the technician resolved a minor issue with door panel.
Great service
Thank you
Sean
April 8, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for sharing your experience with us, Sean! We're delighted to hear that Carol at our Dartford branch provided you with professional service, and that Alfie efficiently resolved the minor issue with your door panel. Providing great service is our top priority, and we're pleased that we could meet your expectations.
Take care,
Laura
Staff were super friendly and…
Staff were super friendly and efficient, particularly Karen and Darius.
April 5, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave such kind words for Karen and Darius, Austin. I am sure that they and the rest of the Dartford team will be delighted with your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Alex was great aswel the rental manager…
Alex was great aswel the rental manager darius made me feel soo welcomed and processed my exchanged with pace and care
April 3, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave such an encouraging review for our Dartford team, Kyle.
Putting our customers first is what Northgate does and I am delighted Alex and Darius have demonstrated our ethos. I am sure that they and the whole Dartford team will be thrilled to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Got told to come into dartford branch
Got told to come into dartford branch, got seen without any hesitation, was quick, professional and polite.
March 28, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for taking the time to share your feedback with us, Scott. It is pleasing to hear that our Dartford Branch were polite and professional, providing you with the service in which we strive to deliver.
Take care,
Laura
Brilliant experience
A brilliant experience with Natalie alex and Darius who couldn't of been more helpful in the swapping of vehicles and looking after me with all the paperwork and what needed to be done
March 13, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave such a wonderful review, Tim.
Putting our customers first is what we do, and I am delighted to see that Natalie, Alex and Darius at Dartford branch has demonstrated our ethos.
I am sure the staff at the branch will be thrilled to see your comments.
If there is anything else we can help with, please don’t hesitate to get in touch and we will be more than happy to help.
Take Care,
Beth Kell
Took my works van in at Northgate…
Took my works van in at Northgate request for a brake and fluid check as it regularly does 1500 miles a week.
Great service
The staff are very friendly and approachable,it is a shame that they only do commercial hire here, the private hire companies that exist could learn alot from this slick, courteous operation who prioritise customer satisfaction as well as professional work ethic.
March 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to share your positive experience with us! We truly appreciate your kind words about our service and the professionalism of our staff. It's fantastic to hear that our team at Northgate exceeded your expectations in terms of friendliness, approachability, and efficiency.
We regret that we currently focus exclusively on commercial hire, but your feedback is valuable and will of course be brought to the attention of the relevant remits.
Thanks again.
Take care - Laura Griffiths
Met on arrival by a member of the team…
Met on arrival by a member of the team maybe Mia or Natalie unsure of name very professional
March 7, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave such kind words for our Dartford staff members, Kieran. I am sure that the staff member in question will remember you and be delighted to see your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
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