I visit alot of Northgate sites and I always find Northgate Derby the most accommodating . The gentleman on the front desk are always helpful. Thanks guys. The one thing that would make the exper... See more
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I would like to say what a bright and bubbly site the derby one is ,every time you go in you are greeted with a smile and nothing is ever too much trouble ,Mark and Michael are the ones I deal with... See more
Company replied
Called in to pick up a van today,reception was clean and staff helpful as usual would highly recommend Northgate derby,van that I picked up was clean other staff on site were also helpful ,
Company replied
Leon at Derby deserves 6 stars but i can only give 5 unfortunately. Super fast turnaround on a replacement van. Top bloke great service , just the right amount of sarcasm but professional when requi... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Chester Park, Alfreton Road, DE21 4AS, Derby, Derbyshire, United Kingdom
- 01332 292727
4.8
Excellent
80 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Called in to pick up a van…
Called in to pick up a van today,reception was clean and staff helpful as usual would highly recommend Northgate derby,van that I picked up was clean other staff on site were also helpful ,
July 21, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi David, Thank you for your 5-star review!
We're delighted to hear you had a positive experience when collecting your van from our Derby branch. It's great to know that the vehicle was clean and ready for collection, and that both our reception and site teams made you feel welcome and well looked after.
Thank you for your recommendation and for taking the time to share your feedback. We'll make sure your comments are passed on to the team. 👏
We look forward to seeing you again soon! 🚐
Take care,
Emma
I visit alot of Northgate sites.
I visit alot of Northgate sites and I always find Northgate Derby the most accommodating . The gentleman on the front desk are always helpful.
Thanks guys.
The one thing that would make the experience better, would be having tomato soup in the vending machine.
July 21, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hello Mr Sullivan, Thank you for your fantastic 5-star review!
We're delighted to hear that Derby stands out as the most accommodating of the Northgate sites you visit. 😊 It's great to know the front desk team are always helpful and make your experience a positive one.
We'll be sure to pass your feedback on to the team. 👏
And as for the tomato soup in the vending machine... 🍅🥣 we'll pass that suggestion along too, as it sounds like a great idea! 😄
Thanks again for your support, and we look forward to seeing you again soon.
Take care,
Emma
I would like to say what a bright and…
I would like to say what a bright and bubbly site the derby one is ,every time you go in you are greeted with a smile and nothing is ever too much trouble ,Mark and Michael are the ones I deal with the most and they are always helpful when it comes to arranging delivery and collections of my vehicles
Great service
July 20, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi Chris, thank you for your fantastic 5-star review!
We're delighted to hear such great feedback about our Derby branch. 😊 It's wonderful to know that you're always greeted with a smile and that the team consistently provides a helpful and welcoming service.
We'll be sure to pass your kind words on to Mark and Michael. 👏 It's great to hear they've been so helpful in arranging your vehicle deliveries and collections and that they've made such a positive impression.
Thank you again for taking the time to share your experience. We really appreciate your support and look forward to helping you again in the future! 🚗✨
Take care,
Emma
Great service as usual
Great service as usual, I was recovered into Derby branch with a damaged rim and tyre. They got a new wheel and changed the tyre, I was back on the road within a couple of hours.
Thank-you Northgate.
April 21, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi Graeme, thank you so much for your kind words!
We’re really glad the Derby team could get you sorted quickly and back on the road within a couple of hours. Dealing with a damaged wheel and tyre is never ideal, so it’s great to hear the service made things a bit easier for you.
We’ll be sure to pass your feedback on to the team at Derby—they’ll really appreciate it.
Thanks again for choosing Northgate!
Take care,
Imogen
Rebecca was extremely helpful with…
Rebecca was extremely helpful with sorting out an issue I had with my Van! From a late call the night before it was solved before 9am the following day. Great service!
March 31, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi Joe, thanks for your review! 🙌 So glad to hear Rebecca was able to sort your van issue so quickly—even from a late-night call and have it all resolved before 9am the next day! ⏰💪
I’ll make sure she sees your message—she will be thrilled!
Thanks again, and we look forward to seeing you again soon.
Take care,
Emma
Reply from Northgate Vehicle Hire - Derby
Hi AD Manufacturing,
Thank you for your review and your continued support as our customer. It’s great to hear that everything went smoothly again and that the delivery met your expectations. Our drivers aim to be consistent and reliable, so your feedback really means a lot.
We appreciate you taking the time to leave this response and look forward to assisting you again whenever you need us.
Thank you,
Emily
Very polite staff
Very polite staff, good customer service and tidy facilities for waiting.
March 25, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi George, thank you for your kind review!
We’re really pleased to hear you found our team polite and our customer service up to standard. It’s also great to know you were comfortable in our waiting area—we take pride in keeping our facilities clean and welcoming.
We appreciate your feedback and hope to see you again soon!
Take care,
Imogen
Smooth
Smooth, efficient service with good communication before the appointment
March 25, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi Tim, thank you for your great review!
We’re really pleased to hear that you experienced smooth and efficient service, along with clear communication ahead of your appointment. That’s exactly what we aim to deliver.
We appreciate you taking the time to share your feedback and hope to see you again soon!
Take care,
Imogen
Great service by the branch at Derby
Great service by the branch at Derby
Would highly recommend
March 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi David, thank you for taking the time to leave us a review.
We're really pleased to hear that you received great service from our Derby branch, and we truly appreciate your recommendation. I'll be sure to share your feedback with the team — they'll be delighted to hear it.
Thanks again for your support, and we look forward to helping you again in the future.
Take care,
Imogen
Amazing customer service went above and…
Amazing customer service went above and beyond her role and responsibilities.
March 9, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi Solomon, thank you for your wonderful review!
We're delighted to hear that you received amazing customer service and that our team member went above and beyond to help. Providing that extra level of care is something we always strive for.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon!
Take care,
Imogen
Excellent customer service with approachable and accommodating staff
Excellent service which had prompt communication and a quick turnaround. The Staff were also approachable and genial. Furthermore, due to a combination of my tardiness and traffic, I arrived late. At no point was I made to feel uncomfortable or an inconvenience for this.
March 9, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi Elliot, thank you for taking the time to leave such a thoughtful review.
We're really pleased to hear that you received excellent service, with prompt communication and a quick turnaround from the team.
It's also great to know that the staff made you feel welcome and at ease, even with the delay — we understand that traffic and timing can sometimes be out of our control. Your kind feedback will mean a lot to the team.
We really appreciate you sharing your experience.
Take care,
Imogen
EV vehicle service
Booked in via company fleet department for service. Staff were friendly and was offered a hot drink on aruval. Reception and waiting area was clean and uncluttered.
Overall excellent service
March 9, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi Ben, thank you for taking the time to leave such a positive review.
We're really pleased to hear that you found the team friendly and that you were made comfortable during your visit. It's also great to know the reception and waiting area made a good impression.
We're glad you had an excellent experience overall and appreciate you sharing your feedback.
Take care,
Imogen
Michael and Mark at the Northgate Derby…
Michael and Mark at the Northgate Derby branch were very courteous and helpful, along with Rebecca and the workshop, they have provided great customer support over the years.
Patrick
Transport Manager
February 27, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi Patrick, thank you so much for taking the time to leave this lovely review.
We’re really pleased to hear that Michael, Mark, Rebecca and the workshop team at our Northgate Derby branch have provided you with such courteous and helpful support over the years. I’ll be sure to pass on your kind feedback to them — they’ll really appreciate it.
Thanks again for your continued trust and support.
Take care,
Imogen
Efficient friendly and on time good…
Efficient friendly and on time good coffee as well
March 3, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi Mark, thank you for the fantastic review!
We’re so pleased to hear you found the service efficient, friendly, and right on time — that’s exactly what we aim for. And we’re especially glad you enjoyed the coffee too! ☕
We really appreciate you taking the time to share your experience and look forward to welcoming you again soon.
Take care,
Imogen
Second time exprience
This is the second time, visiting Northgate Derby branch, for service. The receptionist, Rebecca and the engineers are professionals in their duties, well spoken individuals in their attendance, speedy repairs, most of all you feel comfortable that your van issue will be sorted and road worthy again.
March 2, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi there, thank you for returning to us and for taking the time to share such thoughtful feedback.
We’re delighted to hear that your second visit to our Northgate Vehicle Hire Derby branch was just as positive. It’s wonderful to know that Rebecca and our engineers made you feel comfortable and confident that your van would be repaired quickly and professionally.
Providing a welcoming atmosphere, clear communication, and efficient, road-ready repairs is exactly what we strive for, so your comments mean a great deal to the whole team.
We truly appreciate your continued trust and look forward to supporting you again in the future.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Derby
Hi Aaron, thank you so much for your fantastic review!
We’re delighted to hear everything ran on time and that you were pleased with the service. Keeping things smooth and punctual is really important to us, so your feedback means a lot 👍
We truly appreciate you taking the time to share your experience and look forward to seeing you again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Derby
Hi John, thank you so much for your kind words!
We’re really pleased to hear that you found our service quick and efficient—that’s exactly what we aim for. Your feedback means a lot to our team and motivates us to keep delivering the best possible experience.
We look forward to helping you again in the future! 😊
Take care,
Imogen
Michael was a great help when we came…
Michael was a great help when we came to the depot last night. Quick and efficient, couldn't ask for more. Thanks guys.
February 23, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Thank you for the great review, Leon! 🙌
We’re so pleased to hear that Michael was such a great help when you visited the depot. Quick and efficient service is exactly what we aim for, so it’s fantastic to know he delivered! 👏
We’ll be sure to pass on your thanks to Michael and the team. Really appreciate you taking the time to share your feedback — it means a lot!
Take care,
Emma
Alan Shaw made my visit seamless
Alan Shaw made my visit seamless. Showed me round my replacement vehicle, pointed out the minor damage and showed me the controls and vehicle contents.
Great bloke!
January 15, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi Leon, thank you for taking the time to leave your feedback!
We’re really pleased to hear that Alan made your visit so smooth and thorough, taking the time to walk you through the replacement vehicle and explain everything clearly. Providing this kind of attentive service is something we’re very proud of, and I’m sure Alan will really appreciate your kind words.
Thank you for choosing Northgate, and we look forward to supporting you again.
Take care,
Emma
Michael was a great help in swapping my…
Michael was a great help in swapping my partners van thankyou for your help!
December 16, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi Melisa, thank you for your lovely review! 😊
We’re so glad to hear that Michael was a great help with swapping your partner’s van. I’ll be sure to pass on your thanks to him.
We really appreciate you taking the time to share your experience!
Take care,
Imogen
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