I visit alot of Northgate sites and I always find Northgate Derby the most accommodating . The gentleman on the front desk are always helpful. Thanks guys. The one thing that would make the exper... See more
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I would like to say what a bright and bubbly site the derby one is ,every time you go in you are greeted with a smile and nothing is ever too much trouble ,Mark and Michael are the ones I deal with... See more
Company replied
Leon at Derby deserves 6 stars but i can only give 5 unfortunately. Super fast turnaround on a replacement van. Top bloke great service , just the right amount of sarcasm but professional when requi... See more
Company replied
I’ve been using Northgate Van Hire, Derby for a could have years now through work, and I can honestly say their service is second to none. The two gentlemen on reception are always friendly, welcoming... See more
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Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Chester Park, Alfreton Road, DE21 4AS, Derby, Derbyshire, United Kingdom
- 01332 292727
4.8
Excellent
81 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Michael was a great help in swapping my…
Michael was a great help in swapping my partners van thankyou for your help!
December 16, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi Melisa, thank you for your lovely review! 😊
We’re so glad to hear that Michael was a great help with swapping your partner’s van. I’ll be sure to pass on your thanks to him.
We really appreciate you taking the time to share your experience!
Take care,
Imogen
Amazing service they went above and…
Amazing service they went above and beyond
October 27, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi Abie, thank you so much for your kind words— we’re thrilled to hear that you found our service amazing and that our team genuinely went above and beyond for you!
We’ll be sure to share your message with everyone at our branch— they’ll be delighted to know they made such a positive impact.
Thanks again for taking the time to let us know. It means a lot! If there’s anything else we can help you with, please don’t hesitate to reach out.
Take care,
Imogen
Northgate Van Hire
I’ve been using Northgate Van Hire, Derby for a could have years now through work, and I can honestly say their service is second to none. The two gentlemen on reception are always friendly, welcoming, and professional, greeting customers with a smile and offering a warm drink while you wait — a lovely touch that really sets them apart. The whole process is always smooth, efficient, and hassle-free. The team goes above and beyond to ensure everything runs perfectly. It’s refreshing to deal with people who genuinely care about providing excellent service. Highly recommend Northgate to anyone looking for a trustworthy and pleasant van hire experience.
October 24, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that your experiences with our Derby team have been consistently smooth, friendly, and professional. It’s wonderful to know that the little touches, like a warm greeting and drink, make a positive difference — the team will be delighted to hear your kind words.
At Northgate, we always aim to go above and beyond to provide a hassle-free and trustworthy service, and it’s great to see that reflected in your feedback. We really appreciate your recommendation and look forward to supporting all your future van hire needs!
Take care,
Emma
Excellent service
October 13, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi Alistair, thank you for the great review!
We're so pleased to hear you were happy with our service.
Your support means a lot to us, and we hope to serve you again in the future!
Take care,
Imogen
Visited the Derby depot and met Mark…
Visited the Derby depot and met Mark and Michael. As usual excellent customer service from the guys. Always willing to assist in solving any problems we might have.
October 2, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi Gary, thank you for your wonderful feedback!
We’re delighted to hear that Mark and Michael provided you with excellent customer service once again. They always strive to help and solve any problems, and your kind words mean a lot to them and the whole team.
We look forward to seeing you at the Derby depot again soon!
Take care,
Imogen
Always a pleasure to do business with…
Always a pleasure to do business with these guys. Mark and Mike always supply what I need and vehicle are checked in and out quickly and accurately.
September 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi Stephen, thank you for your kind words!
We’re so pleased to hear that Mark and Mike consistently provide exactly what you need and make the check-in and check-out process quick and accurate.
It’s always a pleasure working with you, and we look forward to continuing to support you in the future!
Take care,
Imogen
Great service as always
September 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi Mark, thanks so much for your kind words!
We’re glad to hear you’ve had a great experience with us, as always.
Looking forward to serving you again soon!
Take care,
Imogen
Great customer service
Dealt with situation extremely well.
As soon as I arrived service with a smile great knowledge.
Entered facilities where I was greeted by mark extremely friendly and was offered refreshments.
September 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi Jason, thank you so much for your wonderful feedback!
We’re delighted to hear that you felt welcomed from the moment you arrived and that Mark made you feel at home with his friendly service and refreshments. 😊
We pride ourselves on delivering great knowledge and a smile, and it’s fantastic to know we hit the mark with you.
Looking forward to welcoming you back soon!
Take care,
Imogen
Very happy with the service so far
Very happy with the service so far. Was served by Mark at Derby branch.
July 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi there, thank you so much for your kind review!
We're really pleased to hear that you're happy with the service so far. We'll be sure to pass on your lovely feedback to Mark at our Derby branch – he’ll be delighted to know he made a positive impression!
If there's anything else we can help with, just let us know. We’re always here to assist.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Derby
Hi Ashely, thank you so much for your kind words!
We’re thrilled to hear you found our team helpful and enjoyed our quick and friendly service. It means a lot to us, and we look forward to continuing to support you!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Derby
Hi there, thank you for the great feedback!
We’re glad to hear you found our service quick and friendly—it’s exactly what we aim for. We appreciate your support!
Take care,
Imogen
Very welcoming.
They are very welcoming,they try their best to sort you out a vehicle in the shortest time possible. Also they remember their customers even though you don't come regular.whilev waiting in the foyer they converse with you which makes you feel stress free and relaxed.
June 20, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hey Wayne! It’s fantastic to hear that our depot has consistently provided you with the service we strive to deliver. We’d love to hear any feedback you might have to help us make your experience a 5-star one moving forward.
Please feel free to share your thoughts at customer.services@northgate.co.uk — all comments are very welcome!
We look forward to working with you for many years to come.
Take care,
Emma
……..
Excellent service arrived for a service on my work van they got straight onto it sorted within no time can't ask for better place and a cuppa to finish of with
June 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Thanks so much for your fantastic feedback, Alex!
We’re really glad to hear the team got straight onto servicing your work van and sorted it out quickly. And of course, a good cuppa to finish off is always a nice touch!
Thanks for choosing Northgate — we appreciate it!
Take care,
Emma
great customer experience
Had quite a few vans now from the Derby branch. Always a positive welcome. Nice to be offered a drink every time. Very quick turn around and the vehicles are always clean and seem well looked after.
June 2, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi Jamie, thank you for your continued support and for taking the time to leave such a kind review!
It's great to hear that you've consistently had a positive experience at our Derby branch. The team will be really pleased to know that the warm welcome, quick turnaround, and clean, well-maintained vehicles have stood out to you.
We really appreciate your loyalty and look forward to helping you with your next van when the time comes!
Take care,
Imogen
Had to deal with the Derby branch…
Had to deal with the Derby branch today. Michael and Mark were very helpful on the hire desk.
Plus Rebecca from the workshop was a delight to deal with.
Overall an extremely pleasant experience.
Thank you 😊
May 14, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Hi Kevin, thank you so much for the lovely feedback!
We're delighted to hear that Michael and Mark were so helpful at the hire desk and that Rebecca made your experience even better. We’ll be sure to pass on your kind words to them—it means a lot to the team.
We're so glad you had such a pleasant visit to our Derby branch, and we hope to see you again soon! 😊
Take care,
Imogen
Friendly service
Friendly service, comfortable waiting room and free tea and coffee. I'm easily pleased
February 20, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Thank you so much for your 5* review!
We’re glad to hear you enjoyed the friendly service—and of course, the free tea and coffee! 😊 It’s great to know we could make your visit a comfortable one.
Thank you for your kind words, and we look forward to welcoming you again soon!
Take Care,
Beth
Reply from Northgate Vehicle Hire - Derby
Thank you for your great feedback!
We're pleased to hear that Mark from Derby provided polite and helpful service.
Your recommendation means a lot to us, and we’ll be sure to pass your kind words on to him.
Thank you for choosing Northgate.
Take Care,
Beth
Always good service highly recommend.
Always good service highly recommend.
February 14, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Thank you for your kind words!
We're thrilled to hear that you always receive great service at our Derby branch.
We truly appreciate your recommendation.
We look forward to welcoming you back again in the future.
Take Care,
Beth
Reply from Northgate Vehicle Hire - Derby
Thank you for leaving us a 5* review, Ryan!
We're so glad to hear you received great service from the team at Derby today as this is the service which we aim to deliver.
We appreciate your support and look forward to welcoming you back again in the future!
Take Care,
Beth
Very welcoming
Very welcoming, got offered a hot or a cold drink with a great selection. Spoke me through what they was doing and didn't have to wait long despite being busy.
February 5, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Derby
Thank you for your kind feedback, Keiran!
We're delighted to hear that you felt welcomed and well taken care of during your visit.
It’s great to know that our team at Derby kept you informed and that you didn’t have to wait long, even during a busy period.
We appreciate your support and look forward to assisting you again in the future! 🚐☕😊
Thank you for choosing Northgate.
Take Care,
Beth
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