I've both worked alongside northgate kitting out there vans.. and use them for our own company's vans also. My contact Amber at the Queenslie branch always goes the extra mile when it comes to trying... See more
Company replied
Location
Switch locationEaster Queenslie Industrial Estate, 20 Carmaben Road, G33 4UN Glasgow, Strathclyde, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The girl serving behind the counter was very helpful, and kept everyone informed as to how their service was progressing. I was offered tea or coffee, and even managed to get a wee chocolate bar off h... See more
Company replied
Karen was brilliant - we showed up without notice needing to get something looked at and she got us booked in, details taken and couldn't have been more helpful. We had a really poor experience elsewh... See more
Company replied
Just had a van repaired in Northgate Glasgow and i cannot Thank Amber (Hire desk) and John (Workshop) for the quick turn around The parts were ordered before our vehicle arrived our driver went i... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Easter Queenslie Industrial Estate, 20 Carmaben Road, G33 4UN, Glasgow, Strathclyde, United Kingdom
- 0141 773 6300
4.9
Excellent
112 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
JP resolved our van issue super quick…
JP resolved our van issue in super quick time keeping our buisiness operation through a very busy period.
Top class
January 9, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for taking the time to leave such a lovely review!
We're delighted to hear that you had such a pleasant experience with Northgate.
Making sure our customers are provided a 5* service is what we aim for and seeing your very kind comments proves that we did just that!
I am sure that JP and the Glasgow branch will be thrilled to see your feedback.
If there is anything else we can help with, please reach out at any time.
Take care,
Beth Kell
Top service would highly recommend
Top service would highly recommend. Many thanks.
February 9, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for your kind words and for taking the time to share your positive experience, Nat. Your feedback means a lot to us!
If there's anything else we can assist you with, please don't hesitate to reach out.
Take care,
Laura Griffiths
Vehicles made available quickly
Vehicles made available quickly, very accomodating to work service around my holiday, which is when you really need it!
No complaints and will use again for future vehicles.
Thanks team Northgate Glasgow.
December 7, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hi Lee,
Thank you for your positive feedback! We're delighted to hear that our team at Northgate Glasgow could accommodate your needs efficiently, especially in coordinating the service around your holiday. We understand the importance of timely and convenient service, especially during crucial times like Holidays! (hope it was a good one)
Take care,
Laura Griffiths
There is no option for no stars
There is no option for no stars. If you need a vehicle of any kind and your only option is northgate in glasgow then get the bus or walk. Customer service is terrible and the vehicles are poorly cleaned
December 18, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for taking the time to leave your feedback, Andy.
I would welcome the chance to look into your concerns for you, but with the information supplied I am unable to find any details for your hire. I would ask that you please get in touch by contacting us on customer.services@northgate.co.uk so I can investigate.
I look forward to working with you to bring this to a resolve.
Thanks
Simon Cort
Experience with John Patrick (Workshop…
Experience with John Patrick (Workshop Manager) has been a breath of fresh air. He has went above and beyond to keep our fleet running under testing circumstances.
Best Regards
Stephen Murray
TK Murray Electrical Ltd Director
June 30, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for taking the time to leave such a fantastic review, Stephen.
While it is always a nightmare when a vehicle needs our workshops' attention, Northgate will always be here to assist you and get the vehicles back on the road as soon as possible. I am sure JP and the team at Glasgow will be delighted to see your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great customer service all the girls on…
Great customer service all the girls on the front desk are very friendly and helpful. JP was particularly helpful when I needed a replacement van he went the extra mile and I really appreciate the help he provided.
June 16, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Madeline, thank you for sharing your experience with us, we are so pleased to hear of how the Glasgow team were able to deliver a 5* service, which is exactly what all of our customers deserve. We look forward to working with you long into the future.
Take care,
Laura Griffiths
Useless
Useless, My manager got an email from northgate telling him that my van had missed a service appointment despite not being contacted about any appointment. Carried on to tell me that i had to bring it in today at 10am. So I brought it over dropped it to them at about 09:30 after a nightshift and was told a couple of hours and that they would call me when it was ready. So I walked over to the Fort and at almost 2pm decided to walk back to see if it was ready.
No phone call, but got an email at 14:07 from my office to tell me the van was ready to collect. Walked in a few minutes later and was told they were bringing it round. Its now 4pm and im still waiting. Now told it needs brakes, and wont be ready til tomorrow, they will arrange a loaner for me, then it looks like they have got my van mixed up with another, and its been ready all this time, im just home, with my van, almost 6pm, I have been there all day and that was off a nightshift.
May 26, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Good morning Brian,
We really appreciate the time you have took to bring this matter to our attention and it is really disappointing to hear of the delays you have experienced when visiting one of our Depots.
To allow us to investigate this further for you, please can you email customer.services@northgate.co.uk with the registration of your vehicle and we can get this logged as a complaint for you.
Once again, we are sorry to hear of the issues raised, we do hope we can make this experience a more positive one for you.
Kind Regards,
Simon Cort
fantastic service from northgate…
fantastic service from northgate vehicle hire at Queenslie industrial estate, Glasgow. Dealt with a man named John Mclaughlin who went above and beyond to ensure we were dealt with promptly to ensure the smooth day to day running of our business, and when a problem arose he provided us with a replacement vehicle to ensure we wouldnt be losing out that day
May 8, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for taking the time to leave such a fantastic review.
We put our customers’ needs first at all times to make your lives easier, and I am delighted that John has demonstrated this. I am sure that he, and the rest of the team at Queenslie, will be thrilled at seeing your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Hire van repair
We had a van with a broken key.The team at Glasgow contacted me and informed me of how this would be fixed.
They called me back a couple of hours later to inform that they had fixed the key and the van was ready to be collected.
Great service as always from the team at Queenslie.
May 5, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for taking the time to leave such an outstanding review.
Putting our customers first is the very heart of what we do, and I am delighted that the team at Glasgow have demonstrated this, and I am certain they will be thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Massive thanks to Karen- very helpful…
Massive thanks to Karen- very helpful and great customer service made our experience very east would definitely recommend.
October 14, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you, Tony this is great to hear! So pleased that Karen was able to assist with your business needs and leave a positive impression.
We look forward to working with you long into the future.
Take care,
Laura Griffiths
Would like to thank Northgate Glasgow…
Would like to thank Northgate Glasgow for their sterling work. Even though they have a full backlog, John/Kevin and the rest of the team have worked tirelessly to sort out all the issues I&H Distribution has had over the last couple of weeks. Cannot thank them enough not just for their work ethic but their courtesy and honesty when discussing issues. My sincere thanks Hazel
November 3, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for taking the time to leave such a wonderful review, Hazel.
Putting our customers first is the very heart of what we do, and I am certain that John, Kevin and the team at Glasgow will all be thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Karen 5 star service
Great service as always from Karen, replacement van I was given a week ago wasn't suitable chanced my luck when passing and Karen arranged another van.
5 star service
September 16, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for taking the time to leave such brilliant feedback, Martyn.
Putting our customers first is the very heart of what we do, and Karen exemplifies this. I am sure she will be grateful to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Absolutely fantastic service !
September 16, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
A fantastic review, Daniel, thank you so much for your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Nick from the Glasgow Brandh had been…
Nick from the Glasgow Brandh had been phenomenal to deal with. The company has let us down on numerous occasions and when we contact Nick he always resolved the issues. Nick is an asset to the company and has a great understanding of good customer service.
August 18, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for taking the time to leave us your incredible comments, Liam.
The Glasgow branch are certainly earning their plaudits lately, and I am sure Nick will be thrilled to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Was dealt with by Karen,very…
Was dealt with by Karen,very pleasant,nothing too much trouble and a quick change of vehicle sorted.
Barry
Livingston building services
August 16, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for taking the time to leave us your fantastic comments, Barry.
Providing our customers with a 5-star service is the very heart of what we do, and Karen is leading us all by example. I am sure she will be overjoyed to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Ad blue tank blocked needed replacement…
Ad blue tank blocked needed replacement van Chris potter from northgate Glasgow got me sorted with a like to like replacement van
August 11, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for taking the time to leave us your marvellous comments, Gerard.
Providing our customers with a 5-star service is the very heart of what we do, and I will ensure that your comments are passed on to Chris, and I am sure he will be overjoyed to see them.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Excellent customer service from Karen
Excellent customer service from Karen, she really helped me out of what could have ended up a really stressful situation, thank you so much,
August 11, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for taking the time to leave us your terrific review, Fiona.
Providing our customers with a 5-star service is the very heart of what we do, and I will ensure that your comments are passed on to Karen, and I am sure she will be delighted to see them.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Reply from Northgate Vehicle Hire - Glasgow
Thank you for taking the time to leave us your excellent review, Mark. Karen is certainly leading by example with her 5-star performances and delighting customers with her efforts every day.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Karen was brilliant
Karen was brilliant - we showed up without notice needing to get something looked at and she got us booked in, details taken and couldn't have been more helpful. We had a really poor experience elsewhere and this sorted it out with no fuss or hassle. Always brilliant to deal with and helpful
August 3, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for taking the time to leave us your amazing feedback, Stephen. Karen is leaving us all astounded by her continuous 5 star service, and she’s certainly leading by example.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Karen from this place gave me top notch…
Karen from this place gave me top notch customer service and went above and beyond on the solutions to my issues.
Top woman. Top employee. Raise or bonus should be given.
August 3, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for taking the time to leave us your fabulous feedback, Chris. It is brilliant to hear that Karen is offering the best service time and again, and we will pass on your comments to her and her management team.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.