Great service very friendly and accommodating. No coffee machine for customer use but every staff member that has gone past has asked if I am ok and do I need a drink tea coffee etc.. there is a water... See more
Company replied
Location
Switch locationOccupation Lane, Tempus Business Park, NG32 2BP Grantham, Lincolnshire, GB
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See what reviewers are saying
From the moment I arrived at the Grantham branch, I was made to feel welcome by John at reception and all updates were given in a prompt and timely manner by Lee the technician. The team at Grantha... See more
Company replied
Freindly service, Good vehicle, Very clean, No hiring problems. Would recommend.
Company replied
5* Came in via break down recovery truck Problem located within minutes by Lee Part sourced and repair completed the same day along with a tyre issue Updated regularly by Alison
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Occupation Lane, Tempus Business Park, NG32 2BP, Grantham, Lincolnshire, United Kingdom
- 01476 859959
4.9
Excellent
124 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Freindly service
Freindly service, Good vehicle, Very clean, No hiring problems. Would recommend.
July 12, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Layton, thank you for taking the time to leave us a review!
We're delighted to hear that you found our service friendly, the vehicle clean and in great condition, and that your hire experience was hassle-free. It's wonderful to know you'd recommend us to others.
We really appreciate your support and look forward to welcoming you back the next time you need us!
Take care,
Imogen
Great experience at Northgate Grantham…
Great experience at Northgate Grantham , kept me updated and informed throughout and got me in at last minute.
Thanks
June 25, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Marc, thank you for your wonderful review!
We’re delighted to hear that you had a great experience at our Grantham branch.
It’s fantastic to know the team kept you updated throughout the process and were able to fit you in at the last minute. Providing clear communication and flexible service is something we take great pride in.
Thank you for taking the time to share your experience. We look forward to welcoming you again in the future!
Take care,
Imogen
Always kept you updated
Always kept you updated, offered a drink while waiting.Pleasant staff .
June 19, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Shane, thank you for your lovely review!
We’re delighted to hear that the team kept you updated throughout your visit and made you feel welcome by offering refreshments while you waited.
It’s great to know that our staff left such a positive impression with their pleasant and attentive service.
We really appreciate you taking the time to share your feedback and look forward to assisting you again in the future!
Take care,
Imogen
Excellent Team
I have just had my hire car delivered early by the team who were very helpful and the car is really nice.
I’ve spoken a couple of times to the support team at Northgate because I needed to update a couple of things and they were fantastic. So friendly and helpful it makes such a nice change to deal with such helpful people. Thank you Northgate. Much appreciated.
May 15, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi George, thank you so much for your lovely feedback!
We’re delighted to hear that your hire car was delivered early and that the team made the whole experience smooth and stress-free. It’s also wonderful to know our Northgate support team were able to help with your updates and provided such friendly service. We truly appreciate your kind words and will be sure to share them with the team.
Thank you again for choosing Northgate!
Take care,
Imogen
Terry was polite and professional
Terry was polite and professional. Many thanks, much appreciated.
April 30, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Andy, thank you for taking the time to leave us such a lovely review!
We’re really pleased to hear that Terry provided polite and professional service—he’ll be delighted to know his efforts were appreciated. I’ll be sure to pass your kind words on to him.
Thanks again for your feedback, it means a lot to us.
Take care,
Imogen
Friendly staff and efficient
Friendly staff and efficient. Ady was fantastic to deal with
April 22, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Joseph, thank you for your lovely feedback!
We’re delighted to hear you found the team friendly and efficient. Ady will be especially pleased to know they made such a positive impression.
We really appreciate you taking the time to share your experience and hope to see you again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Grantham
Hi David, thank you for your lovely feedback!
We’re really pleased to hear you enjoyed the great service and the coffee too.
It’s great to know everything hit the mark for you, and we really appreciate you taking the time to share your experience. We look forward to seeing you again soon!
Take care,
Imogen
Ady Christopher and the whole work…
Ady Christopher and the whole work force went as bove and beyond to get my transit van back on the road within the hour excellent service... The way it should be done
April 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Ian, thank you for your fantastic feedback!
We’re delighted to hear that Ady, Christopher, and the whole team went above and beyond to get your Transit van back on the road within the hour. That’s exactly the level of service we aim to provide, so it’s great to know it made such a positive difference.
We really appreciate you taking the time to share your experience!
Take care,
Imogen
Everyone went above and beyond to sort…
Everyone went above and beyond to sort the issue
April 8, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Sam, thank you so much for your wonderful feedback!
We’re delighted to hear that the team went above and beyond to resolve your issue. Providing that extra level of support is something we always strive for.
We really appreciate you taking the time to share your experience, and we’re always here if you need anything in the future!
Take care,
Imogen
Ady Christopher done a great job and…
Ady Christopher done a great job and was very professional with good customer service.
March 31, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hello Rob, thank you for your feedback!
It is great to hear that Ady Christopher delivered such a professional service and took good care of you. That level of customer service makes a real difference 👏
I will be sure to pass your comments on. Thanks again for sharing!
Take care,
Emma
very helpful
was very helpful and updated with me everything and was offered drinks while waiting for vehicle
March 23, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Calum, thank you for your great review!
We're so pleased to hear you were kept fully updated and well looked after during your visit, and that the refreshments helped make your wait more comfortable.
We really appreciate your feedback and hope to welcome you back again soon!
Take care,
Imogen
Very friendly
Very friendly people looked after me the moment I arrived , kept me informed all the time
March 19, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Colin, thank you so much for your lovely 4-star review!
We're really pleased to hear that our team made you feel welcome from the moment you arrived and kept you well informed throughout your visit. Providing friendly, attentive service is something we take great pride in, so it’s wonderful to know we delivered on that for you.
If there’s anything we could do to make your next experience a 5-star one, we’d love to hear your feedback.
Thanks again for your support—we look forward to seeing you again soon!
Take care,
Imogen
Booking in and following up by email.
Booking in and following up by email.
March 12, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hello Mick, thank you for your review! ⭐
We’re glad to hear the booking process and email follow-up worked well for you. Keeping things straightforward and making sure customers stay informed is something we always aim for.
Thanks for taking the time to share your feedback—we really appreciate it! 😊
Take care,
Emma
Always friendly staff and always happy…
Always friendly staff and always happy to help with any questions or problems
March 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Sean, thank you for your kind review!
We're really pleased to hear that you find our team friendly and helpful. Providing great service and making sure our customers feel supported with any questions or problems is very important to us.
We truly appreciate your feedback and look forward to helping you again in the future!
Take care,
Imogen
Andy and the team provide excellent…
Andy and the team provide excellent service at the Grantham branch. Always kept up to date with works carried out, nothing is a problem when ever you ask for extra.
Always happy to use the Grantham branch keep it up 👍🏻😀
February 23, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Karl, thank you so much for your fantastic feedback!
We’re thrilled to hear that Andy and the team at our Grantham branch continue to provide you with excellent service. Keeping our customers informed and being flexible when something extra is needed is exactly what we strive for, so it’s great to know that’s been your experience.
Your continued support and kind words really mean a lot to us. We’ll be sure to pass your comments on to Andy and the team — it’ll make their day!
We look forward to seeing you again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Grantham
Hi Jack, thank you for your kind review!
We’re delighted to hear that you found our service efficient and easy to deal with — that’s exactly what we aim for.
We really appreciate you taking the time to share your feedback and look forward to helping you again in the future!
Take care,
Imogen
Had a great experience at Grantham…
Had a great experience at Grantham branch, kept me updated on the works and kept me supplied with coffee while I waited, excellent service
February 23, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi there, thank you for your fantastic review!
We’re delighted to hear you had a great experience at our Grantham branch. It’s wonderful that the team kept you updated on the work and even made sure you had coffee while you waited — little touches like that make all the difference.
We really appreciate your kind words and look forward to welcoming you back again soon!
Take care,
Imogen
Vehicle service
Very friendly staff. And kept updated throughout by Alison
February 20, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Lee, thank you for your lovely feedback!
We’re thrilled to hear you found our staff very friendly and that Alison kept you updated throughout the process. We’ll be sure to pass on your kind words to her — she’ll be delighted!
We really appreciate you taking the time to leave a review and look forward to assisting you again in the future.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Grantham
Hi there, thank you for your kind feedback!
We’re so pleased to hear you received great customer service. That’s exactly what we strive to deliver every day.
We really appreciate you taking the time to leave a review and hope to see you again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Grantham
Hi Leah, thank you for your review!
We’re really glad to hear you found our service great and very efficient.
We appreciate your feedback and look forward to helping you again in the future!
Take care,
Imogen
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