Great service very friendly and accommodating. No coffee machine for customer use but every staff member that has gone past has asked if I am ok and do I need a drink tea coffee etc.. there is a water... See more
Company replied
Location
Switch locationOccupation Lane, Tempus Business Park, NG32 2BP Grantham, Lincolnshire, GB
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See what reviewers are saying
From the moment I arrived at the Grantham branch, I was made to feel welcome by John at reception and all updates were given in a prompt and timely manner by Lee the technician. The team at Grantha... See more
Company replied
Freindly service, Good vehicle, Very clean, No hiring problems. Would recommend.
Company replied
5* Came in via break down recovery truck Problem located within minutes by Lee Part sourced and repair completed the same day along with a tyre issue Updated regularly by Alison
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Occupation Lane, Tempus Business Park, NG32 2BP, Grantham, Lincolnshire, United Kingdom
- 01476 859959
4.9
Excellent
124 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, as soon as I arrived a member of the team greeted me and offered me a coffee, there’s also comfy chairs to sit while you wait
August 13, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Andy, thank you so much for your wonderful feedback!
We’re delighted to hear that you felt welcomed right away and enjoyed the coffee and comfy chairs while you waited. Creating a relaxing and friendly environment is really important to us, and your kind words mean a lot.
We look forward to seeing you again soon!
Take care,
Imogen
Very quick professional and efficient
Very quick professional and efficient. Friendly staff and Darren Cooper in particular was very helpful. Would highly recommend this Northgate branch
August 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Anthony, thank you for your great feedback!
We’re glad to hear you found our service quick, professional, and friendly. Darren Cooper will be especially pleased to know he made such a positive impression. Your recommendation means a lot to us and we look forward to seeing you again soon!
Take care,
Emma
Using this branch Since 2017 for…
Using this branch Since 2017 for servicing work vans.
Great service great customer services, any problems one phone call, and they short anything.
Highly recommend.
August 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Thanks so much for your kind words, Alcides!
We’re delighted to have been your go-to branch for servicing work vans since 2017. It means a lot to hear that our team has been reliable and quick to help whenever you’ve needed us. Your recommendation is truly appreciated and we look forward to working with you well into the future!
Take care,
Emma
Vehicle issue brought to Grantham depot…
Vehicle issue brought to Grantham depot they got in it straight away very polite offered coffee immediately just awaiting a resolution
August 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi there, thank you so much for your feedback!
We’re glad to hear the Grantham depot team was quick to assist and made you feel welcome with a coffee. We appreciate your patience as we work towards resolving the issue and will keep you updated every step of the way.
If you need anything in the meantime, just let us know!
Take care,
Imogen
Always friendly and find time to fit…
Always friendly and find time to fit you in, great service
August 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Richard, thank you so much for your kind words!
We’re thrilled to hear you appreciate our friendly service and that we’re able to fit you in when you need us.
Your support means a lot to our team, and we look forward to helping you again soon!
Take care,
Imogen
Brilliant company
Brilliant company, really helpful and very friendly
August 1, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Brandon, thank you for the wonderful feedback!
We’re so happy to hear you found us helpful and friendly.
It means a lot to our team, and we’re always here whenever you need us!
Take care,
Imogen
5* service
5*
Came in via break down recovery truck
Problem located within minutes by Lee
Part sourced and repair completed the same day along with a tyre issue
Updated regularly by Alison
July 31, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Ryan, thank you so much for taking the time to share your experience.
We’re really glad Lee was able to quickly diagnose the problem and get everything sorted for you on the same day. Alison will be happy to hear you appreciated the regular updates too!
We’re here whenever you need us and hope your vehicle is running smoothly now.
Safe travels!
Imogen
Easy to make the appointment
Easy to make the appointment, availability of appointments was good, text message reminders sent, polite staff, clean reception
July 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Joanna, thank you so much for your lovely review!
We’re really pleased to hear that you found the appointment process smooth and convenient, and that our team made a positive impression. It’s great to know the reminders were helpful and that you felt comfortable in our reception area.
We truly appreciate your feedback and hope to welcome you again soon!
Take care,
Imogen
Quick and easy service
Quick and easy service, very friendly and helpful staff
July 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Bradley, thanks so much for your lovely feedback!
We're really pleased to hear you found the service quick and easy, and that our team was friendly and helpful. That’s exactly what we aim for!
We hope to welcome you back again soon.
Take care,
Imogen
All staff today were very helpful and…
All staff today were very helpful and quick service. Communicated any issues throughout the van service and kept me up to date. Excellent.
July 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Phil, thank you for taking the time to leave such a positive review!
We're really glad to hear that our team provided helpful and efficient service, and kept you well-informed throughout. That’s exactly the experience we aim to deliver.
We appreciate your feedback and hope to see you again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Grantham
Hi Finlay, thank you for your kind words!
We’re glad to hear you found us accommodating and helpful.
We’re always here if you need anything else!
Take care,
Imogen
We have used northgate at Grantham for…
We have used northgate at Grantham for many years, always very helpful and efficient
July 10, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi there, thank you for your continued trust in Northgate Grantham over the years!
We’re delighted to hear you’ve always found our team helpful and efficient.
Your loyalty means a lot to us, and we look forward to supporting you for many more years to come!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Grantham
Hi Jason, thanks so much for your kind words!
We’re glad you had a great experience with our service. If you ever need anything else, we’re here to help!
Please let us know if you ever need anything, you can contact us on invoice.queries@northgate.co.uk
Take care,
Imogen
Kindness, top quality professionalism and efficient
Everytime I have been to this Branch of Northgate, they have treated me with kindness and top quality professionalism. They are always very efficient and quick to resolve any problems I may have.
July 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Alex, thank you so much for your wonderful feedback!
We’re delighted to hear that every visit to our Northgate branch has been met with kindness, professionalism, and efficient service. It’s great to know we’re consistently resolving any issues quickly for you — that’s exactly what we aim for!
We truly appreciate your continued trust and look forward to assisting you again soon.
Take care,
Imogen
Great
Great service good communication very impressive in all aspects of the hire of a vehicle to me whilst my van undergoing warranty work
April 22, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hello Warren, thank you for your fantastic feedback! We're delighted to hear you found our service and communication impressive during your hire while your van was undergoing warranty work. This is the level of service we strive to provide, and it’s great to hear that reflected in your review!
We really appreciate you choosing us and look forward to supporting you again in the future!
Take care,
Emma
Professional and good communication as…
Professional and good communication as always, coffee is good too,would love another
June 24, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Thanks so much for the kind words, Chris! We’re really pleased to hear you enjoy the professional service—and the coffee too! Please feel free to help yourself to another coffee next time you call in. We look forward to seeing you again soon!
Take care,
Emma
Reply from Northgate Vehicle Hire - Grantham
Hi Simon, thanks for the great feedback!
Quick and efficient is exactly what we aim for, so it's brilliant to hear that’s what you experienced.
Thanks for choosing Northgate – we appreciate it!
Take care,
Emma
If carlsberg did vehicle hire
If carlsberg did vehicle hire! Very quick efficient service at Grantham. Great staff!
June 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi William, what a fantastic comment – thank you!
“If Carlsberg did vehicle hire…” – we’ll definitely take that as a compliment! We’re so glad you had a great experience with us.
Thanks for choosing Northgate – we look forward to seeing you again!
Take care,
Emma
. Excellent service and really helpful
Excellent service and really helpful . Always very professional and friendly.
June 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Stuart, thank you so much for your 5-star review! It’s great to hear that you received excellent service and found the team to be both professional and helpful. At Northgate, we pride ourselves on delivering friendly and reliable support, and your feedback really reflects that. I’m sure the team will be thrilled to hear your kind words. If you need anything else, please don’t hesitate to reach out!
Take care,
Emma
Bought the van to grantham for its…
Bought the van to grantham for its service. I was a sit and wait customer. The staff were really good. Kept me informed as to how things were going and kept me well hydrated. Very satisfied customer.
June 10, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Simon, thank you for sharing your experience!
We’re glad our team kept you informed and comfortable while your van was being serviced in Grantham. It’s great to hear you’re very satisfied — we really appreciate your kind words and look forward to helping you again in the future!
Take care,
Imogen
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