Absolutely amazing experience facilitated by Christine in workshop. Van showing warning light, but stressed we needed him back on the road ASAP. Christine was so helpful, kept an eye on progress, ca... See more
Company replied
Location
Switch locationUnit 1, Tavis House Business Centre, Bingley Road, EN11 0NX Hoddesdon, GB
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See what reviewers are saying
Tia and the team were brilliant, really professional and kept me informed during my service. A real credit to the company and was considering looking at other companies, Tia kept me loyal !!
Company replied
My EML came on as well as my ad blu light flashing like mad despite recently filling up. Dave had the van, kept me updated with the issue, fixes and timeframes regularly. Van was fixed relatively quic... See more
Company replied
Fantastic and outstanding service at the Northgate Hoddesdon branch Lovely gentleman Asad has went out the extra mile to help me out yesterday lovely customer service and a well manored young man... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit 1, Tavis House Business Centre, Bingley Road, EN11 0NX, Hoddesdon, United Kingdom
- 01996 714 545
4.8
Excellent
44 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely amazing experience…
Absolutely amazing experience facilitated by Christine in workshop. Van showing warning light, but stressed we needed him back on the road ASAP. Christine was so helpful, kept an eye on progress, called me back with an update when she said she would! Excellent stuff. Thanks to North Gate Hoddesdon and especially Christine.
August 6, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Karina, thank you so much for your fantastic review!
We're delighted to hear that Christine provided such excellent service and helped get your van back on the road as quickly as possible. Keeping our customers informed throughout the process is really important to us, so it's great to know Christine's communication and support made a difference. We'll be sure to pass on your kind words to her and the workshop team at Northgate Hoddesdon.
We truly appreciate your feedback and look forward to helping you again whenever you need us.
Take care,
Imogen
Tia and the team were brilliant
Tia and the team were brilliant, really professional and kept me informed during my service. A real credit to the company and was considering looking at other companies, Tia kept me loyal !!
August 3, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Aram, thank you so much for your wonderful review!
We're delighted to hear that Tia and the team provided such a professional service and kept you informed throughout your visit. It's especially rewarding to know that Tia's excellent customer care made such a positive difference and helped earn your continued loyalty. We'll be sure to pass on your kind words to her and the team.
We truly appreciate your support and look forward to welcoming you back again soon!
Take care,
Imogen
Sammi was very helpful
Sammi was very helpful. After having a issue with the vehicle that was hired and got me a vehicle to use why the other van was being repaired
June 30, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Ashley, Thank you for taking the time to leave us a review!
We're sorry to hear you experienced an issue with your hire vehicle, but we're so pleased that Sammi was able to help and quickly arrange a replacement while your van was being repaired.
We'll be sure to pass on your kind words to Sammi—they'll really appreciate the recognition. Thank you for choosing Northgate, and we look forward to helping you again in the future.
Take care,
Imogen
Professional service
I came to Northgate hoddeson and was given a warm professional welcome by Christine, she further referred my case to Sami and Hunsh who also continued the professionalism by dealing with my issues in a timely manner. thank you so much.
July 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Hussein, thank you for taking the time to leave such a lovely review!
We're delighted to hear that Christine gave you a warm welcome and that Sami and Hunsh were able to resolve your issue professionally and efficiently. We'll be sure to pass on your kind words to the team at Northgate Hoddesdon—they'll really appreciate your feedback.
Thank you for choosing us, and we look forward to welcoming you again in the future!
Take care,
Imogen
Sami was very great with everything and…
Sami was very great with everything and really helped me out
June 27, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Mohamed, thank you for your wonderful review!
We’re delighted to hear that Sami provided such great service and was able to help you with everything you needed.
We’ll be sure to pass your kind feedback on to Sami. Thank you for taking the time to share your experience, and we look forward to assisting you again in the future!
Take care,
Imogen
Great Company
As a company Northgate are very good always have a great selection of vans and complete all mots services on time and the rates are very good plus friendly staff i dealt with a guy called Sammy who was great at hoddeston.Would highly recommend this company if you wanna hire a van..
June 5, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Erol,
Thank you for your great review and recommendation.
We're happy to hear that your experiences with us have been consistently positive and well-managed. It's great to know that our Branches are working efficiently when it comes to vehicle services and are always returning vehicles back to our customers within the desired time-frame.
We’re especially glad that Sammy at our Hoddesdon branch stood out and provided you with great service. Your feedback will be shared with him and the team, and I’m sure it will be very much appreciated.
Thanks again for your kind words, and we look forward to supporting you again in the future.
Take Care,
Emily
Sami from the desk at Hoddesdon branch…
Sami from the desk at Hoddesdon branch very professionally from initial greeting to explaining existing damage.
He definitely on the up manager material .
Thanks Sami all the best
June 5, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Chris,
Thank you for taking the time to leave your feedback.
Were glad to hear that you have had such a positive and well-communicated experience at our Hoddesdon branch. A clear understanding of our rental paperwork and any recorded damage is a necessity that we ensure all our customer's are provided.
It's great to hear that individuals at our branches are recognised for their hard work, so we'll ensure that your comments are passed on to Sami and their team.
Thanks again for your kind words, and we hope to welcome you back soon.
Take Care,
Emily
Very positive team set up at Hoddesdon
Very positive team set up at Hoddesdon. Area and building far better suited to what is required of them to complete and overall, a positive change to what we thought was the normal Northgate Way. Service was the best I've experienced.
June 3, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Chris, thank you for your fantastic review!
We’re delighted to hear that you had such a positive experience with the team at Hoddesdon. It’s great to know that the new location and facilities have made a positive difference and are better suited to supporting both our team and customers.
We’re especially pleased to hear that the service you received was the best you’ve experienced. Feedback like this means a great deal to us, and we’ll be sure to share your comments with the team.
Thank you for taking the time to leave your review, and we look forward to welcoming you again in the future!
Take care,
Imogen
Thanks Peter ⭐
Hire vehicle was delivered by Peter today. Very helpful and informative, great guy 👍.
June 2, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi there, thank you for your wonderful review!
We're delighted to hear that Peter provided such a helpful and informative service when delivering your hire vehicle. It's great to know he made such a positive impression. We'll be sure to pass on your kind comments to him.
Thank you for taking the time to share your experience!
Take care,
Imogen
Northgate Vehicle Hire fantastic service
Northgate Vehicle Hire deliveres a fantastic service, consistently providing high quality vehicles for our fleet. The team at Hoddesdon branch are incredibly helpful, friendly and always go above and beyond . Thank you 😊
May 18, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Lisa, thank you so much for your wonderful feedback!
We’re delighted to hear that you continue to receive fantastic service and high-quality vehicles from us. The team at our Hoddesdon branch will be thrilled to know their helpful, friendly approach and commitment to going above and beyond has made such a positive impact.
We truly appreciate your support and look forward to continuing to work with you 😊
Take care,
Imogen
Beautiful well Manored 😍 👌 courteous…
Beautiful well Manored 😍 👌 courteous and polite peoples a true asset ,,, they shared their real trulife experiences with me as I sat in anticipation of gala bravo George ,a technician on a mission ,, ,, effaristoe ce gala ,endaxy wise n so practically knowledgeable beyond his years wata star 🌟 🤩 😀 ,,, to return from heater motor surgery like a neurologist,, un fluttered ,,,cucumber cool , to say , ees all done ees in the cat park ready 4u ,,,,schweeeeeetnesss ,,, and all was done ,, all working all clean n tidy ,,,,, best experience yet , thank you all, we'll done ,, see ya next time
Cali nikta ,,,,,
May 12, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Scott, thank you so much for such a lovely review!
We’re delighted to hear you had such a positive experience with the team. It’s wonderful to know our staff made you feel welcome, comfortable, and well looked after while you waited. We truly appreciate your kind words about their courtesy and professionalism — they’ll be thrilled to hear this feedback.
Thanks again for taking the time to share your experience, and we look forward to seeing you again next time!
Take care,
Imogen
Sami Nice person
Sami Nice person, I recommend it, I will definitely come back here
April 24, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Krystian, thank you for your lovely feedback!
We’re so pleased to hear you had a great experience with Sami — we’ll be sure to pass on your kind words.
It means a lot that you’d recommend us, and we look forward to welcoming you back again soon!
Take care,
Imogen
Great Customer Service at Northgate Hoddesdon …
I took our company van in to Northgate at Hoddesdon and I was greeted by very friendly staff at the Reception desk. I enjoyed a delicious hot chocolate and they were able to get the problem fixed and have taken details for another part to be ordered. It was a very pleasant experience and I will be happy to bring our van back when the part comes in. Thank you All at Northgate Hoddesdon.
April 22, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi there, thank you for taking the time to share your experience!
We’re really pleased to hear you were welcomed by our friendly reception team at Northgate Hoddesdon and that you enjoyed a hot chocolate while you waited. It’s great that the issue was resolved and the next part has been arranged for you.
We really appreciate your kind words and look forward to seeing you again when you return.
Take care,
Imogen
Was great lovely person and quick…
Was great lovely person and quick helpful
April 8, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi there, thank you for your lovely feedback!
We're so glad to hear you had a great experience and found the driver to be friendly, helpful, and quick. We'll be sure to pass on your kind words—they’ll really appreciate it.
We look forward to helping you again in the future!
Take care,
Imogen
Outstanding service from Christine on…
Outstanding service from Christine on front desk to the technicians retrieving the keys from my van
So helpful.
Thank you all.
March 30, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Paul, thank you so much for your wonderful feedback!
We're delighted to hear that Christine on the front desk and our technicians provided such outstanding service while retrieving the keys from your van. It's great to know the team was so helpful throughout.
We’ll be sure to pass on your kind words to everyone involved—they’ll really appreciate it. Thank you again for taking the time to share your experience!
Take care,
Imogen
Very helpful and friendly service
Very helpful and friendly service. There was an issue with my collection but they fixed it for me quickly and efficiently
March 30, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Jake, thank you for your kind feedback!
We're so pleased to hear you found the service helpful and friendly.
We're sorry there was an issue with your collection, but glad our team was able to resolve it quickly and efficiently for you.
We really appreciate you taking the time to share your experience and hope to assist you again in the future!
Take care,
Imogen
Brilliant service and help from…Northgate I'm Hodgesen
Brilliant service and help from Northgate in Hodgensen Opps!
😳(I spelt that wrong )
From the start I got a call from a very helpful lady called Christine who helped me with road directions to get there,as it first time I been there and not easy to fine.
Christine along with all the other staff were very pleasant and incredibly helpful making the whole experience at Northgate enjoyable taking put all the stress for me in trying to get there on time, finding and finding the place. Also very clean garage and very clean facilities, Once again thank you Christine and the other staff there. I definitely recommend using Northgate at Hodgesen👏
March 17, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Richie, thank you so much for your kind review — it really means a lot to the whole team!
We’re delighted to hear that your experience with us at Hoddesdon was such a positive one, especially as it was your first visit. Finding a new location can sometimes be a bit stressful, so it’s great to know that Christine was able to help guide you in and make things easier from the very start.
I’ll be sure to pass your lovely comments on to Christine and the rest of the team — they’ll be thrilled to hear how much their help and friendliness made a difference to your visit.
We’re also really pleased that you found our facilities clean and welcoming, as we know how important that is to our customers.
Thank you again for your recommendation, and we look forward to welcoming you back in the future!
Take care,
Imogen
The staff vety helpful especially…
The staff vety helpful especially christine on the desk
February 25, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi there, thank you for your lovely feedback!
We’re so pleased to hear that you found our team very helpful, especially Christine on the desk. She’ll be delighted to know she made such a positive impression.
We truly appreciate you taking the time to share your experience and look forward to welcoming you back again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Hassan, thank you so much for your kind words! 😊
We’re thrilled to hear that you had an amazing experience with our service. Our team works hard to make sure every customer feels supported and valued, so your feedback truly means a lot.
If there’s ever anything else we can help you with, please don’t hesitate to reach out. We look forward to serving you again!
Take care,
Imogen
William and Peter are fantastic and…
William and Peter are fantastic and help very well with my issues and will recommend them to any customer
February 23, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Michael, thank you so much for your wonderful review!
We’re thrilled to hear that William and Peter were fantastic and able to help resolve your issues. Your recommendation truly means a lot to us.
We’ll be sure to pass your kind words on to them — they’ll really appreciate it! Thanks again for your support, and we look forward to helping you in the future.
Take care,
Imogen
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