Amazing customer service with very friendly and interactive staff. Everything is done swiftly without delay and completed to a professional standard everytime. You can also get free coffee from their... See more
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See what reviewers are saying
We use Northgate for 90% of our fleet of vans and cars. Joe Leech in particular stands out and the customer service since he came to work for Northgate has been outstanding - nothing is too much for h... See more
Company replied
Always get a good service, staff are friendly, polite and very very helpful especially Anthony Brooks always manages to find us a van at short notice. Especially this morning having 2 vans go off road... See more
Company replied
I worked with northgate to supply the company I work for some new vehicles. The guys at ipswich were amazing, so polite, organised and helpful. Spencer was with me during the van swaps and completely... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Europa Way, Eastway Business Park, IP1 5DL, Ipswich, Suffolk, United Kingdom
- 01473 240321
4.5
Excellent
51 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 star service as always 😊
July 7, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Hi there, thank you for your wonderful review!
We're delighted to hear that you've once again received 5-star service from our team. Your continued support means a great deal to us, and we're so pleased we can consistently deliver the experience you expect.
Thank you for choosing Northgate. We look forward to welcoming you back again soon! 😊
Take care,
Imogen
Absolute con artist.DO NOT GO NEAR THIS…
Absolute von artist.DO NOT GO NEAR THIS SHAMBLE OF SHIT
They somehow manage to keep their high score somehow. Trustpilot you need to sort it out.
They ripped me off for 2k for a dent on a door, charged 3 days it would apparently take to repair, but here's the kicker, they don't have to actually repair it, this goes against consumer law in the UK. My life's hobby is letting everyone know what scumbags they are.
And just for context, I garnished 2 quotes before I handed the piece of shit bk that they hired me, both around 800 and a day to do.
.
June 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Hi Jay, thank you for taking the time to share your feedback.
We're sorry to hear that you remain dissatisfied with your experience and the damage charges applied following the return of your vehicle.
We understand that unexpected charges can be frustrating, particularly where they differ from estimates obtained independently. However, damage charges are assessed in line with our agreed terms and conditions and are based on the cost of returning the vehicle to the required standard, which may include factors beyond the physical repair itself.
We would welcome the opportunity to review your concerns in detail and explain how the charges were calculated. If you have not already done so, please contact our customer service team at customer.services@northgate.co.uk with your rental agreement details so that we can investigate the matter further.
We take all customer feedback seriously and are committed to ensuring concerns are reviewed fairly and transparently.
Take care,
Imogen
First experience
It’s the first time we as a business has used Northgate and my experience to date has been excellent. A very professional business with outstanding communication.
A special shout out to Jamie the delivery driver. Very professional, polite and took time to explain the vehicle.
May 22, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Hi Darren, thank you for your wonderful review!
We’re delighted to hear that your first experience using Northgate has been such a positive one. Providing a professional service with excellent communication is something we take great pride in.
A special thank you as well for recognising Jamie, our delivery driver. We’re so pleased to hear he was professional, polite, and took the time to explain the vehicle properly. We’ll be sure to pass your kind words on to him. We truly appreciate your support and look forward to working with you again!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Ipswich
Hi Steve, thank you so much for your kind review!
We're really pleased to hear that you found our staff helpful and communicative. Providing great support and keeping our customers informed is very important to us, so your feedback means a lot.
We truly appreciate your support and look forward to helping you again in the future!
Take care,
Imogen
Every one at ipswich branch were very…
Every one at ipswich branch were very good and helpfull i would like to say thank you and for helping me out
May 14, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Hi Chris, thank you for your lovely review!
We’re so pleased to hear the team at our Ipswich branch were able to help and provide a positive experience. Your kind words mean a lot to us, and we’ll be sure to pass your thanks on to the team.
We really appreciate your support and look forward to seeing you again in the future!
Take care,
Imogen
First time using this company and I…
First time using this company and I can’t fault the service, friendly staff and actually take the time to help and advise
Great service from the Ipswich branch from start to finish, credit especially to Anthony
May 2, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Hi Nicholas, thank you for choosing us for the first time and for taking the time to share your experience!
We’re really pleased to hear that you found the service friendly and helpful, and that the team took the time to support and advise you throughout. It’s especially great to hear such positive feedback about our Ipswich branch—we’ll be sure to pass your kind words on to Anthony.
We hope to see you again in the future and are always here if you need anything!
Thanks again for your feedback.
Take care,
Imogen
Great service with ease
Great service, quick efficient and easy to use.
May 1, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Hi Luke, thank you for your great review!
We’re really pleased to hear you found our service quick, efficient, and easy to use—that’s exactly what we aim for. Your feedback is much appreciated.
Take care,
Imogen
Speedy service polite staff and free…
Speedy service polite staff and free coffee , a really good experience
April 29, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Hi there, thank you for your lovely review!
We're delighted you enjoyed the speedy service, friendly team, and of course the free coffee ☕️ It’s great to hear you had such a positive experience with us.
We look forward to welcoming you back again soon!
Take care,
Imogen
Amazing customer service with very…
Amazing customer service with very friendly and interactive staff. Everything is done swiftly without delay and completed to a professional standard everytime. You can also get free coffee from their coffee machine with a good selection of drinks. One of the best Northgate branches by far.
April 27, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Hi Kaz, thank you for such a fantastic review!
We’re really pleased to hear that you consistently receive amazing service from the team and that everything is completed quickly and to a high standard — that’s exactly what we strive for. It’s also great to know you enjoy the coffee selection while you’re with us!
Your kind words and recommendation mean a lot, and we’ll be sure to share your feedback with the team. We look forward to welcoming you back again soon.
Take care,
Imogen
Again another top quick service even…
Again another top quick service even sourced a new number plate on the spot to keep me on the road
April 24, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Hi Kurt, thank you so much for your kind words!
We’re really glad we could get everything sorted quickly for you, and that the new number plate helped keep you on the road without any hassle.
It means a lot to know you had a great experience with our service.
If you ever need anything else, we’re always here to help!
Take care,
Imogen
Anthony and Spencer are always really…
Anthony and Spencer are always really helpful and try there best to accomodate whenever we call , even when it's last minute they seem to manage to source a vehicle.
November 5, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Hi Emma, thank you so much for your kind words! 🚐✨
We’re so pleased to hear that Anthony and Spencer are always able to help and go the extra mile to get you sorted — even at the last minute. We’ll be sure to share your lovely feedback with them.
We really appreciate you taking the time to share your experience with us!
Take care,
Imogen
Can not fault the service at all
Always get a good service, staff are friendly, polite and very very helpful especially Anthony Brooks always manages to find us a van at short notice. Especially this morning having 2 vans go off road. Thank you Anthony you are a credit to Northgate.
October 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Hi Jayne, thank you so much for your fantastic feedback!
We’re thrilled to hear that Anthony and the team consistently provide friendly, polite, and helpful service—especially when things get tricky at short notice. We’ll be sure to pass your kind words on to Anthony. He truly is a credit to Northgate!
Thanks again for your continued support.
Take care,
Imogen
I worked with northgate to supply the…
I worked with northgate to supply the company I work for some new vehicles. The guys at ipswich were amazing, so polite, organised and helpful. Spencer was with me during the van swaps and completely outdone himself the day wouldn't have gone so well without him he really was an absolute gem. Also Brian and the guy on the front desk that day Anthony were nothing short of amazing with the scheduling and booking in of the old and new vehicles. As a team I can highly recommend the ipswich branch for great service and quality vehicles.
October 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Hi Marie, thank you so much for your kind and detailed feedback – it really means a lot to us!
We're thrilled to hear that your experience with the Ipswich team was such a positive one. Spencer, Brian, and Anthony will be especially pleased to know how much you appreciated their support – we'll be sure to pass on your lovely comments. It's great to hear that the van handover process ran smoothly and that the service met your expectations.
We’re proud of our team and so grateful for your recommendation. It was a pleasure working with you, and we look forward to supporting you again in the future!
Take care,
Imogen
Our company ordered 30 new vans from…
Our company ordered 30 new vans from northgate ipswich all the vans were perfect quality. The transition of the 30 old vans to the 30 new vans went incredibly smoothly thanks to the guys at northgate ipswich they were organised, polite and so helpful to the engineers collecting thier new vehicles.
October 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Hi Marie, thank you so much for taking the time to leave such a positive review!
We’re thrilled to hear that everything went smoothly with the transition of your 30 new vans, and that you were happy with the quality of the vehicles. The team at Northgate Ipswich will be especially pleased to know their organisation, professionalism, and helpfulness made the process seamless for your engineers.
It was a pleasure working with you, and we truly appreciate your trust in us. If there's anything you need in the future, we're always here to help!
Take care,
Imogen
Ipswich Depot
The guys in Ipswich depot were absolutely brilliant, sourced me a van really quickly. Polite, friendly and extremely efficient
October 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Hi Carol, thank you so much for your fantastic feedback!
We’re thrilled to hear that the team at our Ipswich depot provided you with quick, polite, and efficient service. They’ll be delighted to know their efforts made such a positive impression.
We really appreciate you taking the time to share your experience and look forward to helping you again soon!
Take care,
Imogen
Great service was able to get the hire…
Great service was able to get the hire back on the road before the replacement was ready, great customer service from the Ipswich team
May 21, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Hi Laura, thank you so much for your wonderful review!
We're thrilled to hear that the car swap went smoothly and that our Ipswich team was able to assist you and your family effectively. It's fantastic to know that everything was explained clearly and that the delivery was prompt.
Your feedback means a lot to us, and we'll be sure to pass on your thanks to Fay, Paul, and Peter. If you ever need assistance in the future, please don't hesitate to reach out.
Take care,
Imogen
Antony was excellent from start to…
Antony was excellent from start to finish. Great customer service as always and a pleasure to deal with
April 29, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Thank you so much for your 5* review Tim!
We’re so pleased to hear that Antony provided excellent service from start to finish.
It’s always great to know our team are delivering a positive experience.
We’ll make sure your comments are shared with him and the rest of the team.
Thank you for choosing Northgate.
Take Care,
Beth
OUTSTANDING.....
We use Northgate for 90% of our fleet of vans and cars. Joe Leech in particular stands out and the customer service since he came to work for Northgate has been outstanding - nothing is too much for him to help me, whether we need an urgent service appointment or help with anything else - Joe is my go to at Northgate. Ipswich branch in general are always helpful and polite even when I ask silly questions! - cannot recommend them enough. Our account managers over the last couple of years also deserve a mention Anwaar Khan and Jason Russell, always on hand to answer our queries
April 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Hi Tracy, thank you so much for your fantastic review!
We’re thrilled to hear that you’ve had such a positive experience with Northgate, especially with Joe Leech, Anwaar Khan, and Jason Russell. We’re proud to have such a dedicated and helpful team, and it’s wonderful to know they’ve been able to support you with all your fleet needs. It’s always our goal to go above and beyond for our customers, and it sounds like we’ve been able to do just that.
We’ll be sure to pass along your kind words to Joe, Anwaar, Jason, and the entire Ipswich branch team. Your recommendation means the world to us!
If you ever need anything in the future, don’t hesitate to reach out—we’re always here to help!
Take care,
Imogen
Northgate Van Hire good people to work with.
Northgates are always easy to contact, deal with problems quickly and efficiently, with supplying a very good service to keep vehicles moving.
March 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Thank you for your lovely comments!
We're delighted to hear that you find Northgate easy to contact and that our team resolves issues quickly and efficiently. Providing a reliable service to keep your vehicles moving is our top priority, and it's great to know we're meeting your expectations.
We truly appreciate your feedback and if there is anything we could of done to help raise this to a 5* review please let us know, all feedback is welcome.
Take Care,
Beth
Transport Manager overseeing 32 Northgate hired vehicles
As a Transport Manager overseeing a fleet of 32 Northgate-hired vehicles, I can confidently say that Northgate Ipswich delivers a top-tier service. Their vehicles are consistently well-maintained, reliable, and fit for purpose, ensuring minimal downtime for our operations.
The team is always professional, responsive, and proactive in addressing any needs, from routine servicing to unexpected issues. Their flexibility and customer support make fleet management far more efficient, allowing us to focus on running our business without worrying about vehicle availability or reliability.
Highly recommended for any business that relies on a dependable vehicle hire partner!
February 28, 2025
Reply from Northgate Vehicle Hire - Ipswich
Thank you for your fantastic feedback!
We’re thrilled to hear that you’re so pleased with the service from Northgate Ipswich and that our vehicles and support help keep your fleet running smoothly.
Providing reliable, well-maintained vehicles and proactive customer service is at the heart of what we do, so it’s great to know our efforts are making a difference for your operations.
Your recommendation means a lot to us, and we truly appreciate your support.
If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to continuing to support your fleet needs!
Thank you for choosing Northgate.
Take Care,
Beth
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