Amazing customer service with very friendly and interactive staff. Everything is done swiftly without delay and completed to a professional standard everytime. You can also get free coffee from their... See more
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See what reviewers are saying
We use Northgate for 90% of our fleet of vans and cars. Joe Leech in particular stands out and the customer service since he came to work for Northgate has been outstanding - nothing is too much for h... See more
Company replied
Always get a good service, staff are friendly, polite and very very helpful especially Anthony Brooks always manages to find us a van at short notice. Especially this morning having 2 vans go off road... See more
Company replied
I worked with northgate to supply the company I work for some new vehicles. The guys at ipswich were amazing, so polite, organised and helpful. Spencer was with me during the van swaps and completely... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Europa Way, Eastway Business Park, IP1 5DL, Ipswich, Suffolk, United Kingdom
- 01473 240321
4.5
Excellent
51 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Go above and beyond
expert service, always willing to go above and beyond when you ask for help with a vehicle. fast service and spot on customer service.
January 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Hello,
Thank you for your wonderful feedback!
We’re delighted to hear that our team’s dedication to providing expert service and going the extra mile made a positive impression. Ensuring fast and reliable service with top-notch customer care is what we strive for every day.
We truly appreciate your support and look forward to assisting you with your vehicle needs in the future!
Take care,
Imogen
Experience at Ipswich
The staff were excellent at reception and dealt with my issues immediately.
The fitter Rob that worked on the vehicle couldn’t t do anymore to make the experience Pleasant.
Thanks Rob.
November 28, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Thank you for sharing your positive feedback, Danny!
It’s fantastic to hear that the reception staff provided excellent service and addressed your concerns promptly.
Its wonderful to see a special shout out to Rob for going above and beyond to make your experience a pleasant one—he truly exemplifies outstanding service 😊
Your appreciation will surely motivate the team to continue delivering great experiences.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Highly Recommend
Northgate manage our Fleet and this is our local branch. They are fantastic. Nothing is too much trouble. They go above and beyond every day for us. The service is exceptional.
October 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Thank you so much for your amazing feedback, Katie! We’re thrilled to hear that your local Northgate branch has been providing exceptional service and going above and beyond to manage your fleet. Our team takes great pride in delivering the best support possible, so it’s wonderful to know we’ve met your expectations every day.
Take care,
Laura
Always a great experience with the Ipswich branch
I've always had great experiences with the Ipswich branch and Spencer at the front desk. Always very helpful and friendly. Something that can't be said for the Norwich branch. I would always choose to come to the Ipswich branch.
September 30, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Thank you for taking the time to share your positive experience with us, Ross.
We really appreciate your kind words about Branch and Spencer.
At Northgate, we take pride in our team's dedication to excellent service, and it's wonderful to see that reflected in your feedback.
Spencer and the team at the Ipswich branch will be thrilled to see your glowing review.
Take care,
Adele
Amazing team at the Ipswich depot
Amazing team at the Ipswich depot. Great bunch of people and nothing is too much trouble. Highly recommend.
May 2, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Hi Jake, thank you so much for your 5 star review!
We are so pleased to hear that the team at Ipswich were able to deliver excellent customer service. Its always amazing to hear our customer's feedback.
We look forward to working with you long into the future.
Take care,
Imogen
Always such a friendly bunch and so…
Always such a friendly bunch and so helpful every time I pop in.
April 30, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Hello, thank you so much for your 5 star review!
Its pleasing to hear that our Ipswich depot have provided you with excellent service. It's always a pleasure to deliver 5 star service to our customers.
Once again, thank you for your positive feedback.
Take care,
Imogen
Service was great
Service was great, Anthony was helpful, friendly and accomodating - would reccomend!
April 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Hi Minnsy, thank you so much for your 5 star review!
Its great to hear that you are satisfied with your experience at our Ipswich depot. Anthony and the rest of the team will be thrilled to hear about your positive feedback!
We look forward to working with you long into the future.
Take care,
Imogen
Very polite very quick to solve the…
Very polite very quick to solve the problems will definitely use Ipswich depot again 😀
April 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Thank you for your feedback Garry.
We're thrilled to hear that you had a positive experience with our Ipswich depot. Providing polite and efficient service is something we strive for, and we're glad to hear that we met your expectations.
Take care,
Laura Griffiths
As always Spencer and the team at…
As always Spencer and the team at Ipswich branch went above and beyond to help us out.
April 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Thank you so much for taking the time to leave such an encouraging review, Carol.
Nothing is too much trouble when it comes to our customers, and it is great to see that Spencer and the Ipswich team have demonstrated our ethos by going above and beyond the call of duty.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Friendly staff who are happy to help
Friendly staff who are happy to help. Always do there best to give you the best possible service.
April 5, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Thank you so much for taking the time to leave such great feedback for our Ipswich team, Nathan.
Putting our customers first is what Northgate does, and I am pleased that our Ipswich branch have demonstrated our ethos. I am sure they will be thrilled by your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great service from hiredesk efficient…
Great service from hiredesk efficient service only more positive customer experience if there were more efficient vending machine 😂
April 3, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Thank you so much for taking the time to leave such an excellent review, Stuart.
It is a pleasure to see what a positive experience you've had at our Ipswich branch, and I am sure that our team there will be over the moon with your comments (and will endeavour to make sure the vending machine works much better next time)
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Reply from Northgate Vehicle Hire - Ipswich
Thank you so much for taking the time to leave such a great review, Jackson. It is a pleasure to see what a positive experience you've had with our Ipswich branch, and I am sure that the team there will be delighted to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Best customer service ever
Best customer service ever, clean and tidy vans. 👌
March 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Thank you so much for leaving us a 5-star review, Martin. It is a pleasure to see what a positive experience you've had with Northgate and I'm sure our Ipswich branch will be delighted to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Service above and beyond
Amazing service from Anthony, Spencer along with their team.
Always greets you with a smile, offers a coffee and where possible will fit your vehicle in, so minimal waiting around.
Perfect customer service 10/10
March 13, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Thank you so much for taking the time to leave such kind words for Anthony, Spencer and the team, Heidi. Putting our customers first is what we do, and I am thrilled that our Ipswich team have demonstrated our ethos. I am certain that they will all be on cloud nine with your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Reply from Northgate Vehicle Hire - Ipswich
Thank you so much for taking the time to leave such a great review, Shaun. It is a pleasure to see what a positive experience you've had at our Ipswich branch. I am certain, Spencer, Brian and the rest of the team will be thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great company
Great company, friendly staff and efficient service. Highly recommend. Had my van in for a service and was kept updated of additional work that was required.
February 13, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Thank you so much for taking the time to leave such a positive review!
We're thrilled to hear that you had a great experience with our company, found our staff to be friendly, and appreciated the efficient service. Keeping our customers informed about any additional work needed is a priority for us, and we're glad to see that reflected in your feedback.
Take care,
Laura Griffiths
My company vehicle is fleet managed by…
My company vehicle is fleet managed by Northgate vehicle hire.
The service was completed by Ipswich while I waited. The service & replacement brake pads were fitted & I was on my in good time to carry on with my day.
The technician Sam came though & explained what was done when handing my keys back. Nice touch! The guys on the front are helpful & alway offer a coffee.
February 15, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Thank you for sharing your positive experience with Northgate Vehicle Hire, Rick.
We're pleased to hear that the service was completed efficiently while you waited, and the replacement brake pads were fitted promptly, allowing you to carry on with your day.
It's great that the technician, Sam, took the time to explain the work done when returning your keys – a nice touch that adds to the overall customer experience. We're also glad to hear that the front desk staff are helpful and always ready to offer a coffee.
Take care,
Laura Griffiths
Always a pleasant experience
Very friendly staff, always willing to help and great service. Would highly recommend.
February 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Thank you for taking the time to share your feedback Barry!
We're delighted to hear that you were provided with the high quality customer service we aim to deliver and you were well looked after during your visit.
If there is anything else we can assist you with, feel free to let us know.
Take care,
Beth Kell
I brought my car in to be looked at
I brought my car in to be looked at. Front desk staff were very helpful. Offered me a hot beverage as well.
February 2, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Thank you for taking the time to share your positive experience with us, Eliza.
We're delighted to hear that our reception staff were friendly and helpful and even offered you a hot drink while you waited which can definitely make all the difference to your visit!
We are really grateful for your feedback.
If there's anything else we can do going forward, please don't hesitate to let us know.
Take care,
Beth Kell
Great service
Had the van for work and a great service all round. Collected by Colin, very polite and helpful. Thank you
February 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Ipswich
Thank you so much for taking the time to leave such a wonderful review, Paul.
Providing our customers with 5* service is what we aim to do and I am delighted to see Ipswich have demonstrated this. I am sure that the team there will be thrilled with your feedback.
If there is anything else we can help with, please don’t hesitate to get in touch and we will be more than happy to assist you.
Take care,
Bethannie Kell
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