The guys at Northgate Knowsley are some of the friendliest, helpful staff I come across, regularly when booking in for service or repair do I get a good service and a laugh from Chris, Steve and R... See more
Company replied
Location
Switch locationKnowsley Business Park, 15 Kitling Road, L34 9JA Liverpool, Merseyside, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff were great , made my experience in hiring a mini van so simple and pleasant. Highly recommend Northgate to everyone.
Company replied
The staff at the Knowsley Branch provided us with a support vehicle for our business charity event. The vehicle needed work completing prior to being delivered to us; this was completed on time and w... See more
Company replied
All of the staff at Knowsley go out of their way to make sure we're looked after. From Luke & Mike at the front desk to Tony, Kenny, Rebecca & the rest of the team in the workshop the service we recei... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Knowsley Business Park, 15 Kitling Road, L34 9JA, Liverpool, Merseyside, United Kingdom
- 0151 545 5300
4.8
Excellent
54 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Northgate Vehicle Hire - Knowsley
Thank you for your kind words, Christopher!
We're so glad you had a great experience with our friendly and helpful staff.
We appreciate your feedback and look forward to serving you again in the future.
Take Care,
Beth
Rachel was so helpful and nothing was…
Rachel was so helpful and nothing was too much trouble
January 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Knowsley
Thank you for taking the time to leave us a 5* review Ste!
We’re delighted to hear that Rachel at Knowsley provided such excellent service.
Going above and beyond for our customers is what we strive for, and it’s wonderful to know Rachel made a positive impression.
I am sure Rachel and the team will be delighted with your comments.😀
Thank you for choosing Northgate.
Take Care,
Beth
Fantastic service
Fantastic service, wonderful staff, especially Chris, Mike, Rachel, Ste.
Can’t thank you enough.
December 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Knowsley
Hi Ian, I wanted to take a moment to thank you for the wonderful feedback regarding your recent experience with our Knowsley depot! It is truly rewarding to hear that your encounter with Northgate was positive and satisfying and Chris, Mike, Rachel and Ste will be thrilled to hear your kind words!
Your decision to trust Northgate as your preferred vehicle provider means a lot to us, and we are committed to consistently delivering 5-star service. We’re excited to continue working with you for many more years to come, and your satisfaction will always remain our top priority.
We truly appreciate your feedback. Have a lovely Christmas!
Take care,
Emma
Reply from Northgate Vehicle Hire - Knowsley
Thank you for your 5* review Shaun.
Its wonderful to hear you were provided with the high quality service that we aim to deliver.
Thank you for choosing Northgate.
Have a merry Christmas! 🦌
Take Care,
Beth Kell
GREAT CUSTOMER SERVICE 👍
November 7, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Knowsley
Thank you so much for taking the time to leave your review, Mike!
Putting our customers first is what we do, and I am delighted that the staff at Knowsley has demonstrated our ethos.
I am sure the staff at the branch will be thrilled to see your comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Knowsley
Thank you so much for your 5* review Ste!
Its great to see you were provided with fantastic service whilst at the branch as this is what we aim to offer 😊
We look forward to welcoming you back in the future.
Take Care,
Beth Kell
Well could not ask for a better service…
Well could not ask for a better service more than happy to help above and beyond what is required of them fantastic service keep it up well done to all staff 👍 👏 😀 I am one happy bunny thanks vince 😀 👍
November 7, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Knowsley
Thank you for the amazing feedback, Vince! 🌟
We're thrilled to hear that our team went above and beyond to provide you with fantastic service.
Your kind words mean a lot to us, and we'll be sure to keep up the good work. 😊
I will make sure the team at Knowsley see your kind comments.
We look forward to welcoming you back in the future.
Take Care,
Beth Kell
Brilliant company service is 10/10
November 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Knowsley
Thank you for your fantastic feedback! 🌟
We're thrilled to hear you found the service that we provided was brilliant.
Your feedback means a lot to us, and i am sure the team will be really happy to see your comments
We look forward to welcoming you again in the future! 😊
Thank you for choosing Northgate.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Knowsley
Thank you so much for your 5* review Damien.
We really appreciate you taking the time to share your feedback with us about your visit to Knowsley and its wonderful to see you were happy with the service received.
We look forward to serving you even better next time you visit.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Brilliant company will definitely use…
Brilliant company will definitely use again 🔥🔥
October 27, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Knowsley
Thank you for your kind words! 🌟
We're delighted to hear you had a great experience and we look forward to welcoming you back
again in the future.
Thank you for choosing Northgate 🚐
Take Care,
Beth Kell
Quality service at Knowsley as always
Quality service at Knowsley as always
November 26, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Knowsley
Thank you so much for your lovely feedback!
Its wonderful to see you were provided with high quality customer service from the team at Knowsley.
Providing a 5* service is what we aim for and its great to see this has been demonstrated by the branch.
Thank you for choosing Northgate 😊
Take Care,
Beth Kell
Van repairs
Quick prompt service. Staff were cheery and polite. My van was found to have more work than needed and they provided me with a replacement straight away.
November 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Knowsley
Thank you for sharing your feedback!
We’re so glad to hear you received quick and prompt service from our cheerful and polite team.
It’s great that we could provide a replacement van straight away when additional work was identified.
We truly appreciate your kind words and look forward to welcoming you back again in the future! 😊
Take Care,
Beth Kell
Brilliant service
Brilliant service
Great customer service
Comfortable sofas in seating area with tea and coffee
Rachel was very kind, happy, enthusiastic and excellent at welcoming me in and organising my service
Mike for the couch
Chris for being a legend
November 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Knowsley
Thank you for your amazing feedback!
We’re delighted to hear you had such a positive experience.
It’s great to know you enjoyed the comfortable seating area with tea and coffee, and we’re thrilled Rachel made you feel so welcome with her kindness and enthusiasm and also a special shout out to Mike and Chris for being legends!
We truly appreciate your kind words and I am sure Rachel, Mike and Chris will be over the moon to your kind words.
We look forward to welcoming you back in the future 😊
Take Care,
Beth Kell
Battery issue
Had an issue with my battery dropped it off in the morning and was repaired in the same day with a new battery and clamp thanks to Rachel pushing the repair for me
November 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Knowsley
Thank you for sharing your experience, Paul!
We're so glad we could resolve your battery issue quickly and efficiently.
It great to hear that Rachel went above and beyond to get the repair sorted for you and provided you with a wonderful service.
If there is anything more we could have done to make this a 5* review please let us know, your feedback is welcome.
We appreciate your support and look forward to helping you again in the future.
Take Care,
Beth Kell
Great service at Knowsley
Great service at Knowsley. Always a pleasure to deal with.
November 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Knowsley
Thank you for your lovely feedback!
We're delighted to hear you consistently enjoy the service at our Knowsley branch.
It's always a pleasure to assist you, and we look forward to welcoming back you soon!
Thank you for choosing Northgate 😊
Take Care,
Beth Kell
Great service
October 31, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Knowsley
Thank you for your feedback, John!
We are so pleased to hear that the Team at Knowsley provided you with the 5* service in which we aim to deliver.
We really appreciate you taking the time to leave a review.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Great and friendly staff
October 30, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Knowsley
Thank you so much for your lovely review!
We are delighted to hear that you had an excellent experience with our team in Knowsley.
Your feedback means a lot to us, and we truly appreciate your support.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Northgate Knowsley have always helped…
Northgate Knowsley have always helped us when we require work done in a timely and speedy manner to keep our drivers on the road
Thanks to Rachel and her team
October 24, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Knowsley
Thank you for your wonderful review!
We are delighted to hear that you were really pleased with the service provided.
It's great to know that we were able attend your vehicle in a timely and speedy manner and i am sure Rachel and the team will be really happy with your comments.
Your satisfaction is our priority, and your feedback means a lot to us.
Thank you for choosing Northgate.
Take Care,
Beth Kell
I have aways have a good experience…
I have aways have a good experience when dealing with the staff at this branch, always friendly and happy to help, whether it's for a van collection, return or service.
Many thanks
Ryan
Deadline Direct
KW20 MHJ
October 3, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Knowsley
Hello Sam, thank you so much for your 5 star review!
Its always lovely to see reviews that recognise our teams efforts and its wonderful to hear they are providing high quality service to our customers.
Once again, thank you for your positive feedback.
Take care,
Beth Kell
Reply from Northgate Vehicle Hire - Knowsley
Thank you so much for your lovely review!
We are delighted to hear that you had an excellent experience with our team in Knowsley.
Your feedback means a lot to us, and we truly appreciate your support.
Thank you for choosing Northgate.
Take Care,
Beth Kell
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.