Northgate Vehicle Hire - Knowsley Reviews 

54
TrustScore 5 out of 5

4.8

Knowsley Business Park, 15 Kitling Road, L34 9JA Liverpool, Merseyside, GB


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Rated 5 out of 5 stars

The guys at Northgate Knowsley are some of the friendliest, helpful staff I come across, regularly when booking in for service or repair do I get a good service and a laugh from Chris, Steve and R... See more

Company replied

Rated 5 out of 5 stars

The staff were great , made my experience in hiring a mini van so simple and pleasant. Highly recommend Northgate to everyone.

Company replied

Rated 5 out of 5 stars

The staff at the Knowsley Branch provided us with a support vehicle for our business charity event. The vehicle needed work completing prior to being delivered to us; this was completed on time and w... See more

Company replied

Rated 5 out of 5 stars

All of the staff at Knowsley go out of their way to make sure we're looked after. From Luke & Mike at the front desk to Tony, Kenny, Rebecca & the rest of the team in the workshop the service we recei... See more

Company replied


Company details

  1. Van Rental Agency

Information provided by various external sources

With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk

Northgate Vehicle Hire

Written by the company

Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.

Contact info

  • Knowsley Business Park, 15 Kitling Road, L34 9JA, Liverpool, Merseyside, United Kingdom

  • 0151 545 5300

4.8

Excellent

TrustScore 5 out of 5

54 reviews

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Replied to 93% of negative reviews

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4.8

All reviews

(54)

1,444 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing services yet again from Rachel…

Amazing services yet again from Rachel @ northgate vehicle hire

October 14, 2024
Unprompted review
Northgate Vehicle Hire - Knowsley logo

Reply from Northgate Vehicle Hire - Knowsley

Michael, It's fantastic to hear that you've had such a positive experience with Rachel at Northgate Knowsley!

Its wonderful to hear that her friendly and professional service made your visit a pleasant experience.

We look forward to working with you long into the future.

Thank you for choosing Northgate.

Take Care,

Beth Kell

Rated 5 out of 5 stars

Great service!!

Always receive great service from this branch.

June 17, 2024
Unprompted review
Northgate Vehicle Hire - Knowsley logo

Reply from Northgate Vehicle Hire - Knowsley

Hi June, thank you so much for your 5 star review!

We are so pleased to hear that you received excellent customer service when visiting our Knowsley branch.

I can assure you the team at the branch will be thrilled to hear about your feedback.

We look forward to working with you long into the future.

Take care,

Beth Kell

Rated 5 out of 5 stars

Fran and her Team are fantastic

Fran and her Team are fantastic. We have been using northgate for over 5 years and they never let us down. Quality vehicles and quality service. Thanks :)

February 27, 2024
Unprompted review
Northgate Vehicle Hire - Knowsley logo

Reply from Northgate Vehicle Hire - Knowsley

Thank you so much for taking the time to leave such a fantastic review, Charlie.

It is an absolute pleasure to see what such a positive experience you'd had with our Knowsley branch over the years. I am certain that Fran and the rest of the team will be elated with your feedback.

If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.

Take care.
Simon Cort

Rated 5 out of 5 stars

As a company we have had great…

As a company we have had great communications with Northgate. If any urgent requests for vehicles required they always went above and beyond.

February 14, 2024
Unprompted review
Northgate Vehicle Hire - Knowsley logo

Reply from Northgate Vehicle Hire - Knowsley

Hi Kevin,

we are really grateful that you have taken the time to leave us such lovely feedback feedback.

I am thrilled to hear that you have experienced the fantastic customer service in which we endeavour to provide.

We look forward to working with you long into the future!

Take care,

Beth Kell

Rated 5 out of 5 stars

CTG have over 20 NG vans on hire and…

CTG have over 20 NG vans on hire and Luke and Michael always go above and beyond when it comes to customer service. we wouldn't use any other hire company and we have great relationship with the team.

February 13, 2024
Unprompted review
Northgate Vehicle Hire - Knowsley logo

Reply from Northgate Vehicle Hire - Knowsley

Thank you for your fantastic feedback, Richard!

We're thrilled to hear that Luke and Michael have consistently gone above and beyond to provide excellent customer service for your fleet. Building strong relationships with our customers is a top priority, and thank you for choosing us to be your preferred hire company.

Take care,

Laura Griffiths

Rated 5 out of 5 stars

First Class Service

All of the staff at Knowsley go out of their way to make sure we're looked after. From Luke & Mike at the front desk to Tony, Kenny, Rebecca & the rest of the team in the workshop the service we receive is always first class. These guys are the reason why we've been a loyal customer for the past 7 years.

February 12, 2024
Unprompted review
Northgate Vehicle Hire - Knowsley logo

Reply from Northgate Vehicle Hire - Knowsley

Hey Andy,

Thanks so much for providing us with this fantastic feedback It is such a joy to hear of how amazing our Knowsley team are. I am sure they will be thrilled to hear of how much their service has positively impacted your business.

Thank you for choosing Northgate as your fleet provider.

Take care,

Laura Griffiths

Rated 5 out of 5 stars

Helpful as always

The staff at the Knowsley Branch provided us with a support vehicle for our business charity event. The vehicle needed work completing prior to being delivered to us; this was completed on time and without fuss, and the vehicle delivered to us in pristine condition and well within the time frame promised. Vehicle also collected with no hassle.
Special thanks as always to Lianne Farrell who assisted us in our search for a vehicle and made this possible.

July 15, 2023
Unprompted review
Northgate Vehicle Hire - Knowsley logo

Reply from Northgate Vehicle Hire - Knowsley

Thank you so much for taking the time to leave such a special review, Jade.

Northgate will always be supportive to our customers, especially for a good cause, and I am thrilled that our Knowsley branch and Lianne have made such an impression. I am certain they will all be delighted to see your comments.

If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.

Take care.
Simon Cort

Rated 5 out of 5 stars

Great Customer Service From Lianne

Lianne our account manager at Northgate was super helpful and really came through with what we needed.
She was on holiday at the time, so the prompt reply was much appreciated.
Excellent customer service.

November 11, 2022
Unprompted review
Northgate Vehicle Hire - Knowsley logo

Reply from Northgate Vehicle Hire - Knowsley

Thank you so much for taking the time to leave such a great review, Suzanne.

Putting our customers first is the very heart of what we do, and I am certain that Lianne will appreciate your comments.

If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.

Take care.

Simon Cort

Rated 5 out of 5 stars

Great work by all

Taken delivery of large number of commercial vehicles recently on long term hire. Staff have been extremely helpful and the couple of small issues that we have had have been sorted quickly. Good work by all!

May 13, 2022
Unprompted review
Northgate Vehicle Hire - Knowsley logo

Reply from Northgate Vehicle Hire - Knowsley

Hey Phil,

We are so pleased to hear that we have been able to fulfil your business needs and resolve any minor bumps which may have occurred along the way. If there is anything we can do for you then please do not hesitate to get in touch!

Take care,

Laura Griffiths

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