I always get exceptional service at Northgate Leeds and today is just another example of the high standards I witness and always received whenever I visited Northgate Leeds Branch. Thanks to Kayleigh,... See more
Company replied
Location
Switch locationWhitehall Industrial Estate, Ashfield Way, LS12 5JB Leeds, West Yorkshire, GB
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Fantastic service from Northgate. The whole process was smooth, professional, and stress-free from start to finish. A special thank you to Kayleigh and Julie, who were both incredibly helpful thr... See more
Company replied
Good courteous service with friendly staff and happy atmosphere but could do with the TV STREAMING in the waiting area being on !
Company replied
Went to Northgate to take van in for various warning lights and AD blue problems. Staff on main reception desk so friendly 👍 they organised for a technician to have a look(Claudiu) turned up very... See more
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Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Whitehall Industrial Estate, Ashfield Way, LS12 5JB, Leeds, West Yorkshire, United Kingdom
- 0113 255 0441
4.9
Excellent
134 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Really good experience
Really good experience, Kaylee and Chloe were really polite and helpful.
June 19, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Archie, thank you for your wonderful review!
We’re delighted to hear that you had a really good experience with us and that Kaylee and Chloe were polite, helpful, and made a positive impression during your visit.
We’ll be sure to pass on your kind feedback to them.
Thank you for taking the time to share your experience, and we look forward to welcoming you again in the future!
Take care,
Imogen
Good courteous service with friendly…
Good courteous service with friendly staff and happy atmosphere but could do with the TV STREAMING in the waiting area being on !
June 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Matthew, thank you for your review!
We're delighted to hear that you received good, courteous service from our friendly team and enjoyed the positive atmosphere during your visit.
We also appreciate your feedback regarding the TV in the waiting area. Customer comments like yours help us improve the experience we provide, and we'll be sure to pass this suggestion on to the relevant team for consideration.
Thank you for taking the time to share your thoughts, and we look forward to welcoming you again in the future!
Take care,
Imogen
Fantastic service from Northgate
Fantastic service from Northgate. The whole process was smooth, professional, and stress-free from start to finish.
A special thank you to Kayleigh and Julie, who were both incredibly helpful throughout. They were always friendly, quick to respond, and went above and beyond to make sure everything was sorted efficiently. Their communication and support made a huge difference and genuinely made the experience much easier.
Excellent customer service and a great team - highly recommended!
June 1, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Denny,
Thank you for taking the time to leave such a thoughtful review.
It’s great to hear that the team in Leeds made the process straightforward and took the time to support you properly throughout. Even when things don’t go to plan, it’s important to us that issues are handled quickly and with the right level of care, so it’s really positive to know Kayleigh and Julie stepped in and brought everything to a good outcome.
I’ll make sure your feedback is shared with them and the wider team as recognition like this genuinely makes a difference.
We really appreciate your continued support.
Thanks again,
Emily
Excellent service
Excellent service
Great customer service support
10 out 10
June 8, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi J Saunders,
Thank you so much for the kind feedback!
We’re really pleased to hear that you had a positive experience with our Leeds branch and that the support provided met your expectations. Your comments mean a lot to us, and we’ll be sure to share your feedback with the team.
We hope to continue helping you in the future.
Thanks again,
Emily
Exceptional Service, Staff members and Asset to the Company.
I always get exceptional service at Northgate Leeds and today is just another example of the high standards I witness and always received whenever I visited Northgate Leeds Branch. Thanks to Kayleigh, Julie and all the girls. They are truly an asset to the company.
June 8, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Thank you so much for your fantastic review, Franklyn!
We’re delighted to hear that you consistently receive such high standards of service from our Leeds branch. It’s especially great to know that Kayleigh, Julie and the team continue to make such a positive impression — your kind words truly mean a lot. 🌟
We’ll be sure to pass your feedback on to them, as they’ll be thrilled to hear it.
Thank you for taking the time to share your experience with us!
Take care,
Emma
Great service! Very helpful staff!
Kayleigh, Julie and Bev were brilliant! Arrived early and was greeted with a hot cup of coffee. Very helpful with the booking and carrying out the service. Couldn't ask for more! 10/10
May 21, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Josh, thank you so much for the amazing review!
We’re delighted to hear that Kayleigh, Julie and Bev made your visit such a positive experience. Starting the day with a hot coffee and receiving helpful support throughout your booking and service is exactly the kind of experience we aim to provide.
We’ll be sure to pass on your lovely comments to the team. Thanks again for your kind words and 10/10 rating!
Take care,
Imogen
Hats off to Kayleigh Cross at Leeds…
Hats off to Kayleigh Cross at Leeds branch for always being able to assist in getting last minute changes or diffiult bookings over the line
May 20, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Roland, thank you for the fantastic feedback!
We’re delighted to hear that Kayleigh Cross at our Leeds branch has been able to assist with your last-minute changes and difficult bookings. We know how important flexibility and quick support can be, and it’s great to know Kayleigh has consistently delivered this for you.
We’ll be sure to pass on your kind words — she’ll really appreciate them!
Take care,
Imogen
Kayleigh Cross was very helpful and…
Kayleigh Cross was very helpful and professional in sorting out my vehicles, was very clear in her emails and messages, very prompt and courteous. great customer service.
May 20, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Shaun, thank you so much for your lovely feedback!
We’re delighted to hear that Kayleigh Cross was able to help you so professionally and efficiently. Providing clear communication and great customer service is something we really value, so it’s wonderful to know Kayleigh made the process smooth for you. We’ll be sure to pass on your kind words to her.
Thanks again for taking the time to leave a review!
Take care,
Imogen
Had a faulty wiper on my van
Had a faulty wiper on my van. Popped into my local Northgate at Leeds for help. I was booked in straight away and the work completed in a timely manner. Service from everyone involved was excellent. Friendly team and happy to help. Brilliant.
April 16, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi there, thank you for such a great review!
We're really pleased to hear your visit to our Leeds branch was a positive one and that the team could get your van sorted quickly.
It’s fantastic to know you found everyone friendly, helpful, and efficient—that’s exactly the level of service we aim to provide. We’ll be sure to pass your kind words on to the team.
Thanks again for taking the time to share your experience, and if you ever need us again, we’re always here to help!
Take care,
Imogen
We really needed our van back quickly…
We really needed our van back quickly and Andy one of the technicians pulled out all the stops to get our van back he went out and collected a part rather than ordering it in he really helped us out a lot what a guy
April 14, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Peter, thank you for your great feedback!
We’re so pleased to hear that Andy was able to step in and get your van back on the road so quickly. Going the extra mile—like collecting the part himself—is exactly the kind of service we’re proud of, and it’s fantastic to know it made such a difference when you needed it most.
We’ll be sure to pass on your kind words to Andy—he’ll really appreciate it!
Thanks again for taking the time to share your experience with us.
Take care,
Imogen
Kaylee Hemsley is a credit to your…
Kaylee Hemsley is a credit to your company. She is always extremely helpful. Thank you.
March 30, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hello Kaylee, thank you so much for taking the time to leave this review! It’s fantastic to hear that Kaylee has been so helpful—we will be sure to pass on your kind words to her. 😊
Thanks again for your feedback, and we look forward to supporting you again soon!
Take care,
Emma
Great efficient service
Julie was great booking out vans very professional and polite
March 28, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hello Harry, thanks for sharing your feedback!
We’re really pleased to hear Julie made a great impression — being professional and polite is exactly what we strive for.
We’ll be sure to pass your comments on to her, she’ll really appreciate it! 🙌
Thanks again, and we hope to see you again soon. 🚐✨
Take care,
Emma
Cracking Northgate depot was welcomed…
Cracking Northgate depot was welcomed with a smile from Kayleigh,Julie & Bev was offered tea & Biscuits one of your male staff Steve was very helpful as well
March 18, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Graham, thank you for the fantastic review!
We’re so pleased to hear you had such a warm welcome at our depot — it’s exactly the experience we aim to provide. Kayleigh, Julie, Bev, and Steve will be thrilled to hear your kind words, and we’ll be sure to pass your feedback on to them.
It’s great to know the team looked after you so well (tea and biscuits included!). We really appreciate you taking the time to share your experience and hope to see you again soon.
Take care,
Imogen
Good Service
Very good service and lost of things to do/watch when waiting. Kaylee and Reece were very helpful
March 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Sam, thank you for your lovely review!
We’re really pleased to hear you had a great experience with us and that you found plenty to keep you occupied while waiting — we know that can make all the difference.
Kaylee and Reece will be delighted to hear your kind comments as well. I’ll be sure to pass your feedback on to them.
Thanks again for taking the time to share your experience, and we hope to see you again soon!
Take care,
Imogen
Great communications!
Multiple and ongoing correspondences with Kayleigh Cross, who is always helpful and quick to respond and resolve any queries our business has.
March 9, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Andy, thank you for taking the time to leave such positive feedback.
We're really pleased to hear that Kayleigh has been so helpful and responsive in supporting your business and resolving any queries you’ve had.
I’ll be sure to pass on your kind comments to her — they’ll be greatly appreciated.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Leeds
Hi Thomas, thank you for the great feedback!
We're really pleased to hear you’re happy with the staff and the service.
We truly appreciate you taking the time to leave a review.
Take care,
Imogen
My experience with dealing with…
My experience with dealing with Kayleigh Cross has been exceptional due to her polite and professional approach, she as always kept me informed even conveying negative news, her honesty is a rare commodity. Keep up the good work. 😀
January 28, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Steven, thank you for taking the time to leave such a kind review!
We’re delighted to hear about your exceptional experience with Kayleigh. Her polite, professional, and honest approach is something we truly value, and she’ll really appreciate your recognition—especially when it comes to keeping customers informed, even with difficult news.
Thanks again for your support and encouragement! 😀
Take care,
Imogen
Kaylee ,Julie and the team on the desk
Problems with the Peugeot, however the staff helped me get a suitable van for what I needed , and went over and above to swap original allocated van .
Very much appreciated
Thanks
January 20, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Glen, thank you for taking the time to share your experience 😊
We’re sorry to hear there were issues with the Peugeot, but we’re really glad our team was able to help and go above and beyond to find a more suitable van for your needs. Your appreciation means a lot to us, and we’ll be sure to pass on your thanks to the staff involved.
We look forward to helping you again in the future!
Take care,
Imogen
I dealt with Kaylee
I dealt with Kaylee, when booking my vehicle in for repair. She was very pleasant and showed great professionalism in dealing with my query. The information provided was very helpful and minimised disruption to our service.
January 6, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Steve, thank you for taking the time to leave such a thoughtful review.
We’re delighted to hear about your positive experience with Kaylee—she’ll be very pleased to know her professionalism and helpfulness made a difference.
We’re glad the information provided helped minimise disruption to your service, and we truly appreciate your feedback.
Take care,
Imogen
Excellent service
Excellent service, brilliant team Make dropping the vehicle off very easy thanks to Kaylee Bev and Julie God bless.
January 6, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Gary, thank you so much for your wonderful review!
We’re delighted to hear you received excellent service and that our brilliant team made dropping your vehicle off easy. Kaylee, Bev, and Julie will be especially pleased with your kind words.
We truly appreciate your support—God bless, and we hope to see you again soon.
Take care,
Imogen
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