Reception staff great, technicians great. Good friendly service & straight talking. The Tech who worked on my vehicle was a good guy. Sorted a courtesy vehicle no problem whilst repairs taking... See more
Company replied
Location
Switch locationBuilding 3 Charnwood Edge Business Park, Syston Road, LE7 4UZ Leicester, Leicestershire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I last minute tuned up with vehicle issues, front desk colleagues were on it getting me sorted, dealing primarily with Olivia who got me booked in and then the guys in the workshop turned me around wi... See more
Company replied
Always great service from this team. My company hires from here, so have been up on various occasions throughout the year, both waiting for a service or repair, or swapping vehicles. They're alwa... See more
Company replied
Excellent service from the minute I walked in by the lovely reception lady. Got look at straight away with brilliant communication while I waited in the nice friendly reception with a coffee. Kept me... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Building 3 Charnwood Edge Business Park, Syston Road, LE7 4UZ, Leicester, Leicestershire, United Kingdom
- 0116 246 0212
4.9
Excellent
114 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service and friendly staff, nothing is too much trouble.
August 12, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Ray, thank you for your review!
We're delighted to hear that you received great service from our team and found everyone friendly and approachable. 👏
It's wonderful to know that nothing was too much trouble. Providing helpful, customer-focused service is exactly what we strive for, and your kind words mean a lot to us. ✨
Thank you for taking the time to share your feedback and for choosing Northgate. We truly appreciate your support and look forward to welcoming you again soon.
Take care,
Emma
No negatives
Reception staff great, technicians great. Good friendly service & straight talking.
The Tech who worked on my vehicle was a good guy.
Sorted a courtesy vehicle no problem whilst repairs taking place.
July 23, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi, thank you for your fantastic 5-star review!
We're delighted to hear that you received such great service from the team. It's wonderful to know that our reception staff and technicians were friendly, professional, and kept things straightforward throughout your visit.
We're especially pleased that your vehicle was repaired smoothly and that arranging a courtesy vehicle was quick and hassle-free while the work was carried out. 🚐✨
Thank you for taking the time to share your experience. We'll be sure to pass your kind words on to the team. 👏💙
Take care,
Emma
Wonderful service,great people.
June 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Alastair, thank you for your lovely review!
We’re delighted to hear you received wonderful service and had a great experience with our team. We really appreciate your kind words and look forward to helping you again in the future!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Leicester
Hi Chris, thank you for your kind review!
We’re so pleased to hear you found our staff helpful and had a positive experience with the team.
We really appreciate your feedback and hope to see you again soon!
Take care,
Imogen
Visited Leicester today for major…
Visited Leicester today for major service really nice Coffee facilities, Staff really helpful especially Nick on the front desk.
April 20, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Michael, thank you so much for your lovely review!
We are so pleased to hear that your visit at our Leicester depot was a positive experience and the team were helpful. This is the service we strive to provide!
I can assure you Nick and the team will be thrilled to hear about your feedback.
Take care,
Imogen
The staff are very informative and…
The staff are very informative and coffee facilities great. I was unable to leave so had to wait. Staff friendly and made me feel welcome
April 17, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Philip, thank you for your kind feedback.
We're really pleased to hear that our team were informative, friendly, and made you feel welcome while you waited, and that you enjoyed the coffee facilities as well.
We’re sorry to hear you were unable to leave during your visit, but we’re glad the team helped make the wait more comfortable. We really appreciate you taking the time to share your experience and hope to see you again in the future.
Take care,
Imogen
Very good customer experience
Very good customer experience, friendly staff and free tea and coffee what could be better.
April 16, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi James, thank you for your kind words!
We're so pleased to hear you had a very good experience with us and that our team made you feel welcome.
And we couldn’t agree more—tea and coffee always make things better! We really appreciate you taking the time to share your feedback and hope to see you again soon.
Take care,
Imogen
Richard and nick where great
Richard and nick where great. good communication throughout process
April 2, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Karen, thank you for your lovely feedback!
We're delighted to hear that Richard and Nick provided great service and kept communication clear throughout the process.
We'll be sure to pass on your kind words to them—they’ll really appreciate it.
Thanks again for sharing your experience!
Take care,
Imogen
Excellent customer service all…
Excellent customer service all around,specially by Nick at the front desk
April 1, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Cristian, thank you for your lovely feedback! 😊
We’re so pleased to hear you received excellent customer service, especially from Nick on the front desk 🙌 Providing a friendly and helpful welcome is really important to us, so it’s great to know he made such a positive impression.
We’ll be sure to pass your kind words on—it will mean a lot!
Thanks again for taking the time to share your experience.
Take care,
Emma
Friendly helpful reception staff always…
Friendly helpful reception staff always willing to help, even when things go wrong they go above and beyond to help.
March 25, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Sam, thank you for your lovely review!
We’re so pleased to hear that our reception team have been friendly, helpful, and supportive—even when things don’t go quite to plan. Going above and beyond for our customers is exactly what we strive for, so it’s great to know this has come through in your experience.
We really appreciate you taking the time to share your feedback and look forward to welcoming you again soon.
Take care,
Imogen
I always have the best experience…
I always have the best experience coming into this base, would highly recommend coming, both Nick and Olivia are always welcoming and friendly
March 24, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Asmaa, thank you so much for your wonderful feedback!
We’re delighted to hear that you always have a great experience when visiting the branch. Nick and Olivia will be especially pleased to know their friendly and welcoming service made such a positive impression.
We really appreciate your recommendation and look forward to seeing you again soon!
Take care,
Imogen
Been a few times now both man and women…
Been a few times now both man and women on front desk lovely polite and friendly people always do there best in every situation
March 20, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Paul, thank you so much for your continued support—it really means a lot to us!
We’re delighted to hear that each of your visits has been a positive one, and that our front desk team have consistently been polite, friendly, and helpful. Your kind words will be greatly appreciated by the whole team.
We look forward to seeing you again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Leicester
Hi Tom, thank you for your kind review!
We’re so pleased to hear you found the service really helpful. I’ll be sure to pass your feedback on to Nick—he’ll be glad to know he made a positive impression.
We appreciate your support and hope to assist you again in the future.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Leicester
Hi Lacum, thank you for your great review!
We’re really pleased to hear you received very good service from our team — that’s exactly what we aim to deliver every time.
We appreciate your support and hope to see you again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Leicester
Hi there, thank you for your review!
We're really glad to hear you had a great experience with our service.
Your feedback means a lot to our team, and we look forward to welcoming you back again in the future.
Take care,
Imogen
Great Service
Great Service. Staff very helpful. Thank you very much
February 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Michael, thank you so much for your lovely review!
We’re delighted to hear you found our service great and our staff helpful — that’s exactly what we aim for every day.
We really appreciate you taking the time to share your feedback, and we look forward to seeing you again soon. Thanks again! 😊
Take care,
Imogen
Very good customer service
Very good customer service, easy to book appointments. Very friendly and helpful service desk staff. Free coffee!
February 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi there, thank you for your great review!
We’re really pleased to hear that you found our booking process easy and that our service desk team were friendly and helpful. And of course, we’re glad you enjoyed the free coffee too! ☕
Thanks again for your feedback — we look forward to welcoming you back soon.
Take care,
Imogen
Exceptional Service
What can I say? The levels of service from the Leicester branch are world class! From the moment I made the phonecall this morning, to the moment I left with a fully working van. Everybody was absolute class.
I phoned the branch in the morning to ask if somebody was able to see and rectify an issue caused by another Northgate branch. Nothing was too much trouble for these guys. They fixed my brake light, double checked my tyres as well completing a few other jobs that required attention.
We were greeted by the very polite and helpful Olivia and Nick and passed over to members of the branch management team and technicians. Like I said.. they were all top class and I can't thank them all enough! Brilliant experience!
Ed (Arlo & Jacob)
February 4, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Ed, thank you so much for taking the time to leave such a fantastic review! We’re absolutely delighted to hear about your experience at our Leicester branch.
It’s great to know that Olivia, Nick, the management team, and our technicians were able to get everything sorted for you so quickly and thoroughly. We’ll be sure to pass on your kind words to the whole team – feedback like this really means a lot to them.
We’re really pleased we could turn the situation around for you and get you back on the road with a fully working van. Thanks again for choosing Northgate, and we look forward to helping you again in the future.
Take care,
Imogen
Engine light on dash
Excellent service from the minute I walked in by the lovely reception lady. Got look at straight away with brilliant communication while I waited in the nice friendly reception with a coffee. Kept me updated on the works that the van needs and back on the road within 1 hour. Can’t find a fault with Northgates service.
January 29, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi there, thank you for such a fantastic review!
We’re really pleased to hear you received excellent service from the moment you arrived. It’s great to know our reception team made you feel welcome and kept you well informed while you waited comfortably. Getting you back on the road quickly is always our priority, so we’re delighted we could do that within the hour.
We truly appreciate your kind words about Northgate and look forward to helping you again in the future 😊
Take care,
Imogen
From the minute I walked I
From the minute I walked I. I was made to feel welcome , a coffee and a biscuit was welcome on the cold morning, top marks for the receptionist .
Then I was greeted by the service manager Anil who assured me that the vehicle is booked in and then asked for the keys to give to his mechanical Kehill,
The vehicle was promptly serviced with no mess left and an over view was given to me of the worked carried out .
An exceptional experience
November 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Paul, thank you so much for taking the time to share such a detailed and wonderful review!
We’re delighted to hear that you felt welcomed from the moment you arrived — a hot coffee and biscuit is always a good start on a cold morning!
We’ll make sure to pass on your kind words to our receptionist, as well as to Anil and Kehill. It’s great to hear that the service was carried out promptly, professionally, and with everything clearly explained afterward.
We truly appreciate your feedback and are thrilled that your experience with us was exceptional. Thank you again for choosing our team — we look forward to welcoming you back in the future! 🌟
Take care,
Imogen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.