Reception staff great, technicians great. Good friendly service & straight talking. The Tech who worked on my vehicle was a good guy. Sorted a courtesy vehicle no problem whilst repairs taking... See more
Company replied
Location
Switch locationBuilding 3 Charnwood Edge Business Park, Syston Road, LE7 4UZ Leicester, Leicestershire, GB
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See what reviewers are saying
I last minute tuned up with vehicle issues, front desk colleagues were on it getting me sorted, dealing primarily with Olivia who got me booked in and then the guys in the workshop turned me around wi... See more
Company replied
Always great service from this team. My company hires from here, so have been up on various occasions throughout the year, both waiting for a service or repair, or swapping vehicles. They're alwa... See more
Company replied
Excellent service from the minute I walked in by the lovely reception lady. Got look at straight away with brilliant communication while I waited in the nice friendly reception with a coffee. Kept me... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Building 3 Charnwood Edge Business Park, Syston Road, LE7 4UZ, Leicester, Leicestershire, United Kingdom
- 0116 246 0212
4.9
Excellent
114 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very welcoming and polite
Everytime i have visited northgate leicester, i have been welcomed with very positive and polite staff.
March 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind words!
We’re so happy to hear that you’ve had such positive experiences at Northgate Leicester and that our team has made you feel welcome.
We truly appreciate your feedback and look forward to continuing to provide you with great service in the future.
Thank you for choosing Northgate.
Take Care,
Beth
Great service
Great service quick food location.
Great Service from Nick the gentleman on reception very friendly and polite gave all the information about how long it would take thank you
March 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind review!
We're delighted to hear that you received great service and that Nick made your visit a positive experience.
We’ll be sure to pass on your kind words to him as i am sure he will be delighted with your comments.
Take Care,
Beth
Nick & Sharon have been extremely…
Nick & Sharon have been extremely helpful, They have sorted any issues with the hire van in a professional manner, they have been friendly and understanding, They make a great team.
March 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for taking the time to share your kind words about Nick and Sharon.
We're delighted to hear that they have been helpful, professional, and understanding in resolving any issues with your hire van.
We truly appreciate your feedback, and we'll be sure to pass on your compliments to them.
They’ll be pleased to know their efforts have made a positive impact!
We look forward to welcoming you back in the future.
Take Care,
Beth
Very good very good
February 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Harpreet, that's wonderful to hear!
I'm glad you had a positive experience with the staff at the Leicester branch and the excellent customer service met with your expectations.
We really appreciate you taking the time to leave us feedback.
Take Care,
Beth
Warmly Welcomed / Top notch staff
Was warmly welcomed with refreshments available at reception lobby area. Everybody I had engaged with seemed really polite and helpful. My first time here and the customer service was appreciated. Other places seem quite rushed in comparison now that I’ve experienced Northgate Syston 5/5
February 20, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind words!
We're delighted to hear that you had such a positive first experience at Northgate Syston. Providing a welcoming and helpful service is always our goal, so it’s great to know we made a lasting impression.
We truly appreciate your 5/5 rating and look forward to assisting you again in the future!
Take Care,
Beth
Visited and used northgate Cossington…
Visited and used northgate Cossington for 10 years .. never had a issue with staff or vans .
Always welcomed by Charlie, Sharon and asha with a friendly smile ,
100 % would recommend
February 20, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Wow—10 years!
We truly appreciate your loyalty and are delighted to hear that you've always had a great experience at Northgate Cossington. Charlie, Sharon, and Asha will be thrilled to know their friendly service has made such a positive impact.
Thank you for your kind words and recommendation—we look forward to continuing to support you for many more years to come!
Take Care,
Beth
Good solid company generally sorts out…
Good solid company generally sorts out your needs straight away
February 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your great feedback about the leicester branch!
We're pleased to hear that you've had a positive experience with us and that we’ve been able to meet your needs promptly.
We appreciate your support and look forward to welcoming you back again in the future.
Thank you for choosing Northgate.
Take Care,
Beth
Sharron & Ash make you feel comfotable…
Sharron & Ash make you feel comfotable and offer a great service with a smile 😊
February 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind words about your visit to Leicester!
We're delighted to hear that Sharron & Ash made you feel comfortable and provided great service with a smile, its always lovely to hear about experiences likes yours where the staff have gone above and beyond for a customer.
We'll be sure to pass along your lovely feedback! 😊
Thank you for choosing Northgate.
Take Care,
Beth
Helpful staff
Helpful staff. Clean facilities. Thanks Charlie for service I received today.
February 10, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your thoughtful feedback!
We're really pleased to hear you had a great experience with our helpful staff and clean facilities.
We'll be sure to pass your appreciation on to Charlie and the team as I am sure they will be delighted with your comments.
Thank you for choosing Northgate.
Take care,
Beth
Northgate van hire Syston
I was greeted when I came in the staff were helpful and I was offered a drink from the onsite machine.
February 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind words, Graeme!
We're pleased to hear that you had a warm welcome and that our team was helpful during your visit.
It’s great to know you enjoyed the refreshments as well!
Thank you for choosing Northgate.
Take Care,
Beth
Excellent service
Excellent service, van in and out. Just what is needed!!!!
February 3, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your great feedback!
We're delighted to hear that you received excellent service and that everything was handled quickly and efficiently—just as it should be!
We appreciate your comments and i am sure the team at Leicester will be over the moon to see them.
Take Care,
Beth
Am a regular at nothgate am come here…
Am a regular at nothgate am come here quite a lot and reception staff ash and saron are always very welcoming and polite and very helpful I would definitely recommend this company to friends and family
February 3, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind words and for being a loyal Northgate customer!
We’re delighted to hear that Ash and Saron always provide a warm, polite, and helpful experience. Your recommendation means a lot to us, and we truly appreciate your support.
If there’s ever anything we can do for you, please don’t hesitate to reach out.
We look forward to welcoming you back again in the future.
Take Care,
Beth
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind words, Ivan!
We're delighted to hear that you had a positive experience with our Leicester branch.
Your feedback means a lot to us, and we truly appreciate your support.
Thank you for choosing Northgate.
Take care,
Beth
Friendly helpful but professional…
Friendly helpful but professional service provided by Sharon and Asher a good experience.
January 31, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Dean, thank you for your kind words!
We're so glad to hear that Sharon and Asher provided you with friendly, helpful, and professional service. We truly appreciate your feedback and are happy you had a great experience with us.
If you ever need anything in the future, we’re always here to help!
Take care,
Imogen
Always excellent service from the staff…
Always excellent service from the staff at Northgate Leicester. Asha is always there to help with any queries.
January 24, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for leaving us a 5* review Dipla!
We're thrilled to hear you always receive excellent service from our team at Northgate Leicester.
A special shout out to Asha for consistently being there to assist with your queries.
We truly appreciate your support and look forward to continuing to help you in the future.
Take Care,
Beth
Getting good customer satisfaction from…
Getting good customer satisfaction from staff.
December 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Akshay, thank you for your feedback! It’s great to hear that you had a positive experience at our Leicester branch. This is exactly the kind of service we strive to deliver, and I’m sure the team will be thrilled to see your comments!
Thank you for choosing Northgate! Have a lovely Christmas!
Take care,
Emma
I’m very happy with their services and…
I’m very happy with their services and get good customer satisfaction from the staff.
December 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Akshay, thank you for your feedback! It’s great to hear that you had a positive experience at our Leicester branch. This is exactly the kind of service we strive to deliver, and I’m sure the team will be thrilled to see your comments!
Thank you for choosing Northgate! Have a lovely Christmas!
Take care,
Emma
The team at Northgate vehicle hire…
The team at Northgate vehicle hire Leicester could not have been eney more helpful with me today. The turn around time on sorting out my van was exceptional and in between they provided me with a curtsey vehicle until mine was ready for collection thank you to all the staff
December 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for sharing your experience with the team at Northgate Vehicle Hire Leicester!
We’re delighted to hear that the team provided such helpful service and that the turnaround time on sorting your van exceeded your expectations.
It’s also great to know that the courtesy vehicle helped you stay on track while your van was being prepared.
Your kind words mean a lot to our staff, and we’ll make sure to share your appreciation with the entire team.
Thank you for choosing Northgate.
Take Care,
Beth
Really good customer service
Really good customer service. Every time I have had a problem nick has been there to help out & to get it sorted in the best way he can. Excellent service. Would highly recommend.
December 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind feedback!
It’s great to hear that you’ve consistently received excellent service and that Nick has been so reliable and helpful in resolving any issues.
Your recommendation means a lot to us, and we’re committed to continuing to provide the same high level of service.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Amazing people
Staff are nice and friendly always checking up and making sure everything is alright. Also checking to see if you need anything. Very friendly people
December 11, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you so much for your kind words!
We're delighted to hear that our staff have made such a positive impression by being friendly and attentive. Ensuring that you're well taken care of and have everything you need is always our top priority.
We truly value your feedback and if there is anything more that we could of done to provide a 5* service please let us know.
Thank you for choosing Northgate.
Take Care,
Beth Kell
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