Reception staff great, technicians great. Good friendly service & straight talking. The Tech who worked on my vehicle was a good guy. Sorted a courtesy vehicle no problem whilst repairs taking... See more
Company replied
Location
Switch locationBuilding 3 Charnwood Edge Business Park, Syston Road, LE7 4UZ Leicester, Leicestershire, GB
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See what reviewers are saying
I last minute tuned up with vehicle issues, front desk colleagues were on it getting me sorted, dealing primarily with Olivia who got me booked in and then the guys in the workshop turned me around wi... See more
Company replied
Always great service from this team. My company hires from here, so have been up on various occasions throughout the year, both waiting for a service or repair, or swapping vehicles. They're alwa... See more
Company replied
Excellent service from the minute I walked in by the lovely reception lady. Got look at straight away with brilliant communication while I waited in the nice friendly reception with a coffee. Kept me... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Building 3 Charnwood Edge Business Park, Syston Road, LE7 4UZ, Leicester, Leicestershire, United Kingdom
- 0116 246 0212
4.9
Excellent
114 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Took my van in for a service and Chris…
Took my van in for a service and Chris and Kenil was straight on it for me and had me in and out in just over a hour.
December 5, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your 5* feedback!
We're delighted to hear that Chris and Kenil provided such efficient service and had you back on the road in no time.
Your kind words will be shared with the team—they’ll be thrilled to know their efforts are appreciated.
Thank you for choosing Northgate as your vehicle provider.
Hope you have a wonderful Christmas 🎅
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Leicester
Thank you for your wonderful review, Brad!
We are delighted to hear that you were really pleased with the service that was provided during your visit to Northgate Leicester.
Your satisfaction is our priority, and your feedback means a lot to us so thank you.
We look forward to welcoming you back again in the future.
Have a wonderful Christmas 🎅
Take Care,
Beth Kell
Great customer service from the staff…
Great customer service from the staff today
December 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hey Nay Nay, thank you so much for your 5 star review!
Its pleasing to hear that our Leicester depot have provided you with excellent service.
Its always a pleasure to deliver 5 star service to our customers and i am sure the team at Leicester will be really happy with your comments.
Thank you for your positive feedback.
I hope you have a wonderful Christmas 🎅
Take care,
Beth Kell
Top quality service from the staff…
Top quality service from the staff couldn’t fault them atall!
December 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
John, that's so lovely to hear!
I'm glad you had a positive experience from the team at Leicester and its fantastic to know the excellent customer service met with your expectations.
We really appreciate you taking the time to leave us feedback.
Thank for your choosing Northgate.
Have a wonderful Christmas 🎅⛄
Take Care,
Beth Kell
Always helpful courteous front desk team
December 3, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind words, Karl!
We’re delighted to hear that our front desk team consistently provides helpful and courteous service.
Your feedback means a lot, and we look forward to working with you again in the future.
Take Care,
Beth Kell
We were seen to very quickly and helped…
We were seen to very quickly and helped by the freindly staff on site.
December 3, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your positive review, Nadeem!
Its fantastic to hear you were provided with a happy and friendly service and your vehicle was sorted in a timely manner!
Thank for your lovely feedback.
Take Care,
Beth Kell
Always great service.
Always great service from this team. My company hires from here, so have been up on various occasions throughout the year, both waiting for a service or repair, or swapping vehicles.
They're always prompt with contact, and the staff in the waiting area are excellent as well, which is always comfortable and fully stocked with tea and coffee. Free WiFi provided because phone signal at location isn't the best.
Kept informed at every stage with issues, and when vehicle will be ready.
Couldn't really ask for more.
November 29, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for sharing your thoughtful words, Stuart!
We’re delighted to hear that you’ve consistently received great service from our team and that we’ve been able to meet your needs efficiently.
It’s wonderful to know that our waiting area, complete with tea, coffee, and free WiFi, helps make your visits more comfortable.
Keeping you informed and ensuring smooth communication at every stage is always a priority for us, and we’re glad it’s made a difference.
Your continued trust and support mean the world to us.
Thank you for choosing Northgate, and we look forward to welcoming you back again in the future!
Take Care,
Beth Kell
Really good service everyone I spoke to…
Really good service everyone I spoke to was very polite and happy to be at work (you don’t get that much these days) .
Was in and out.
November 22, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you so much for your 5* review, Paul!
We're so pleased to hear you had such a positive experience with our team. A polite and cheerful attitude goes a long way, and we’re glad it made an impact on your visit.
It’s great to know we could assist you quickly and efficiently and i am sure the team will be over the moon to see your kind comments!
We look forward to helping you again in the future. 😊
Take Care,
Beth Kell
Great Customer Service
I attended to Leicester Branch regarding technical problems I found on hire van. Everyone very helpful and smoothly appointment booked and repair completed. I have been served by Riley well mannered man, absolutely happy with the service. Thanks
November 22, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for sharing your experience, Morteza!
We're thrilled to hear that the team at the Leicester branch provided helpful and efficient service, ensuring your appointment and repair were handled smoothly.
I can also see you have done a special shout to Riley for his professionalism and excellent customer service—thank you, your kind words mean a lot to us!
We’re glad we could assist, and we look forward to helping you again in the future😊
Take Care,
Beth Kell
Very useful throughout the experience…
Very useful throughout the experience from the ladies behind the desk being very friendly and helpful and the repairs quick and done to a good standard
November 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind words, Sam!
We're so glad to hear that the team behind the desk at Leicester were friendly and helpful, and that your repairs were completed by the workshop quickly and to a high standard.
Our aim is to provide the best possible service to our customers and it sounds like this is exactly what happened during your visit to the depot 😊
We truly appreciate your feedback and look forward to assisting you again in the future!
Take Care,
Beth Kell
Great Van, Great People
Turned up on time for both delivery and collection, van was spot on and Richard was a very sound bloke. Would recommend
November 15, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hello,
Thank you for your kind words and for sharing your experience! We’re delighted to hear that everything ran smoothly with the delivery and collection, and that the van met your expectations. It’s also great to know that Richard made a positive impression — we’re lucky to have him on our team.
Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Take care,
Imogen
Superb branch to deal with
Superb branch to deal with - always helpful and responsive. A pleasure to do business with.
September 13, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hello Ella, thank you for leaving such a lovely review.
Its pleasing to hear that our Leicester depot have provided you with excellent service.
Our aim is to provide a 5* service and its wonderful to see this reflected in your feedback.
Once again, thank you for your positive comments.
Take care,
Beth Kell
Friendly and proffesional staff who are…
Friendly and proffesional staff who are always willing to help and offer swift solutions, even at short notice!
Any issue I have had with my long term hire van has been looked at and resolved swiftly and efficiently.
The technicians are excellent and don't mind explaining in detail their findings and if a replacement loan vehicle is required.
If so, the friendly office team get to work to source a loan vehicle to use whilst the other is fixed. Even if one is not immediately available the team do everything in their power to get you up and running ASAP!
Thanks Northgate Leicester for your excellent customer service, helpfulness and efficiency. A late finish today but only.possible with your help.....thanks again! Duane (DPD)
April 10, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you so much for taking the time to leave such an amazing review, Duane.
We know it can feel like a nightmare when a vehicle has an issue, and that's why Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure that our Leicester team will all be elated to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Good customer service on delivery of…
Good customer service on delivery of vehicle and shown all the damages pre to my collection.
March 15, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you so much for taking the time to leave your feedback, Halim. It is great to see that your experience with our Leicester branch has been such a positive one.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Staff at Northgate Leicester couldn`t…
Staff at Northgate Leicester couldn`t have done enough for me yesterday when I took a van to be repaired they didn`t have a replacement at the time i arrived but they went searching every avenue to get me one which they did . so thank you Nick and your crew
March 13, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you so much for taking the time to leave such an encouraging review, Carolyn.
Going the extra mile for our customers is what Northgate does, and we will always be here to assist you and get you back on the road as soon as possible. I am sure Nick and the Leicester team will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Very helpful staff
Very helpful staff , always happy to help great service from Asha getting me back on the road
March 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for leaving such a lovely review, Reece.
I'm so glad you had a positive experience with Asha and the excellent customer service provided met your expectations.
We really appreciate you taking the time to leave us feedback.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Fleet Depot review
I have been dealing with the Leicester depot for over a year now as most of my fleet work in this county, whenever I have a van issue they respond to rectify as soon as possible or find a solution for me.I get on well with all the staff and feel welcomed when I visit..
March 11, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your review, Keith. It's fantastic to hear that you experienced excellent customer service whilst at the Leicester branch. Recognising the hard work and dedication of the staff really means alot, and it's wonderful that you took the time to express your gratitude and provide such lovely feedback.
If there is anything else we can help with, please feel free to reach out.
Thank you for choosing Northgate.
Take Care,
Bethannie Kell
Nick on the front desk was very helpful…
Nick on the front desk was very helpful as usual
March 8, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you so much for taking the time to leave such kind words for Nick, Mason. I am sure that he and the rest of the Leicester team will be delighted by your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Northgate Leicester Branch are amazing!
Northgate Leicester Branch are amazing! We needed to arrange a hire car and it was such a streamline experience from the initial phone call to home delivery. The car was cleaned to perfection. Everything was perfect - it’s a great branch operated by dedicated staff.
Special thanks to Wayne and Richard for making the handover so good. There was no rush; all features of the car were explained and what was also helpful was the time taken to make sure I had contact phone numbers on a key fob if I needed them. It’s not just about handing you a car - the service encompasses everything you need, including a full demonstration of the features included in your particular vehicle.
This service was very impressive and the whole team obviously take pride in the way they operate… which is fab!
Thank you so much.
March 5, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for taking the time to share such a positive and detailed experience with our Northgate Leicester Branch! We're delighted to hear that arranging a hire was a seamless and enjoyable process for you, from the initial phone call to the home delivery. It's wonderful to know that Wayne and Richard made the handover so pleasant by taking the time to explain all the features of the car and providing contact information for your convenience.
We truly appreciate your kind words about our dedicated staff and their commitment to ensuring a high level of customer service. Your feedback motivates us to continue delivering excellent experiences for our customers.
Take care,
Laura Griffiths
Fantastic
I had the pleasure of dealing with Asha Patel, who went out of the way to sort me a vehicle at a really unrealistic timeframe, but with fantastic communication and extremely professional service.
Pleasure to deal with.
January 31, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you so much for taking the time to leave us such kind feedback, Craig.
Its wonderful to see you have been provided with a smooth and seamless service from the branch.
I am sure that Asha and the rest of the team at Leicester will be thrilled to see your comments.
If there is anything else we can help with, please let us know and we would be more than happy to help!
Take Care,
Beth Kell
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