I had a lovely experience dealing with the vehicle that needed repairs here. I was served by a gentleman called steve who showed incredible hospitality and really took care of what needed to be done!... See more
Company replied
Location
Switch locationBurners Lane South, Kiln Farm, MK11 3LT Milton Keynes, Buckinghamshire, GB
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See what reviewers are saying
I’ve received above n beyond service recently at Northgate kiln farm a lovely lady called Corrine, whom has helped me numerous times to organise me with a rental an keep me on the road with busy wo... See more
Company replied
I was running late to pickup a vehicle to move to a NVH client and Zip and his assistant very kindly stayed back 10mins to wait for my arrival. Not only that, because the vehicle’s battery was pretty... See more
Company replied
Freddie at Northgate Milton Keynes went above and Beyond working through his lunch to make sure we got our van back so we could get back to delivering life saving medication around the local communit... See more
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Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Burners Lane South, Kiln Farm, MK11 3LT, Milton Keynes, Buckinghamshire, United Kingdom
- 01908 264747
4.6
Excellent
79 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Awful throughout
Awful service throughout. Got promised the world by the account manager. Signed up and have done nothing but return vans due to faults. Now they are trying to charge us for the replacement vans as well as the original vans. Account manager has wiped his hands and said he's the middle man. Depot manager speaks to you like rubbish and lies through teeth. Trying to deal with CS team to resolve only to now be told i need to return all vans for nothing more than they are having a paddy. Please avoid especially at an enterprise level
August 19, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi there, thank you for taking the time to leave your feedback.
We're sorry to hear that you're unhappy with your experience and the outcome. We always aim to provide a high standard of service, and we're disappointed that we haven't met your expectations on this occasion.
We appreciate your feedback and will take your comments on board.
Take care,
Imogen
I had a lovely experience dealing with…
I had a lovely experience dealing with the vehicle that needed repairs here. I was served by a gentleman called steve who showed incredible hospitality and really took care of what needed to be done! I even asked on progress and he went straight away and found out for me which showed the care he has for his customers. Definitely recommend this branch
July 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi Omar, thank you so much for taking the time to leave such a wonderful review!
We're delighted to hear you had such a positive experience with us.
It's fantastic to know that Steve provided you with excellent service and kept you informed throughout the repair process. We'll be sure to pass on your kind words to him—I'm sure he'll really appreciate the recognition.
Thank you for your recommendation. We truly value your support and look forward to welcoming you back should you ever need us in the future. Safe motoring!
Take care,
Imogen
We have dealt with Northgate for many…
We have dealt with Northgate for many many years to manage our fleet. We have always had such a great experience with Sally, she will always go above and beyond to help us. She is very efficient and a great asset to the company!
April 9, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi there, thank you so much for your kind words and for your continued trust over the years – it truly means a lot to us!
We’re especially delighted to hear about your positive experience with Sally. She consistently strives to go above and beyond for our customers, and it’s wonderful to see her efforts recognised. We’ll be sure to pass on your feedback to her.
We really appreciate your loyalty and look forward to supporting you and your fleet for many years to come!
Take care,
Imogen
Fantastic service from Northate Milton Keynes
Having dealt with Northgate Milton Keynes for 5+ years for all of our fleet vehicle management and servicing - we can highly recommend. The whole team, particularly Sandra are incredibly professional and friendly.
April 1, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi James, thank you for your continued support over the past 5+ years!
It is fantastic to hear that the Milton Keynes team has consistently delivered such a positive experience for your fleet, and that Sandra in particular has made such a great impression. Professional and friendly service is exactly what we aim for 🙌
We really appreciate your recommendation and your loyalty—thank you for taking the time to share this! ✨
Take care,
Emma
Requested a tyre change asap
Requested a tyre change asap, driver arrived at the depot and the staff onsite arranged and completed in super time so we could go about our business without too much disruption. Thank you to all involved especially Sally :)
December 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi Wendy, thank you for your great feedback!
We’re delighted to hear that the tyre change was arranged and completed so quickly, helping to keep disruption to a minimum.
A special thank you for the shout-out to Sally – we’ll be sure to pass that on to her 😊 Thanks again for choosing us, and we’re always here if you need anything in the future.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Milton Keynes
Hi Mouayad, thanks for your review!
We’re glad we could assist you with your breakdown and get you back on the road. If you ever need help again, our team is always here for you.
Take care and safe driving!
Take care,
Imogen
Colin was excellent and I got a very…
Colin was excellent and I got a very quick turn around
November 5, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi Wayne, thank you so much for your great feedback! 🌟
We’re delighted to hear that Colin provided excellent service and got everything sorted quickly for you.
We’ll be sure to pass along your kind words to him — he’ll really appreciate it!
Take care,
Imogen
Lovelly visit
Lovelly visit. Come in with a faulty van and Colin and les explain the problem and got it fix in no time.
Very efficient and freely staff
October 24, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi Vanessa, thank you for your kind feedback! We're delighted to hear that Colin and Les were able to identify and fix the issue with your van so quickly. Your comments about our team’s efficiency and friendliness are much appreciated — we’ll be sure to share your praise with them. We look forward to welcoming you again in the future!
Take care,
Emma
Arrived and was told it got booked in…
Arrived and was told it got booked in by another department and everyone went on their lunch at 1, my appointment was at 1! Then one of the mechanics (Del) said he would do it. Very quick and saved me hanging about for an extra hour. Great service
July 9, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi Tom, thank you for sharing your experience!
We’re sorry for the mix-up with your appointment time, but we’re really glad Del was able to step in and get things sorted quickly for you. It’s great to hear you felt well taken care of despite the hiccup.
We appreciate your understanding and hope your next visit is even smoother!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Milton Keynes
Thank you for taking the time to leave your positive feedback. Providing a 5-star service to our customers is our goal, and it’s wonderful to hear that Milton Keynes branch demonstrated this during your experience.
If there is anything else I can assist you with, please do not hesitate to contact us — we’re always happy to help.
Thank you for choosing Northgate!
Take care,
Emma
First class service
First class service - easy from the start making the booking with the workshop to dropping the vehicle off and collecting once work had been carried out - contact was constant so we were aware throughout what was happening
June 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Thank you for your kind words, Matthew! We’re delighted to hear that you had a wonderful experience at our Milton Keynes depot and that the team kept you well informed throughout. Providing excellent customer service is a top priority for us, and we truly appreciate your recognition of our efforts.
Thank you for choosing Northgate. We look forward to assisting you again in the future!
Take care,
Emma
Kris and the whole team were most…
Kris and the whole team were most helpful, sorted the car very quickly and efficiently. I would definitely recommend
June 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi Caroline, thank you so much for your kind words!
Kris and the whole team will be thrilled to hear that you found their service quick and efficient.
We really appreciate your recommendation and look forward to helping you again whenever you need us!
Take care,
Imogen
Great service
First time using Northgate and I found Simon Wilson particularly helpful and great service. I’ll certainly recommend and be using again.
June 5, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi Ellis, thanks so much for choosing Northgate for the first time!
We’re thrilled to hear that Simon Wilson provided you with great service and was particularly helpful. Your recommendation means a lot to us, and we look forward to assisting you again soon!
Take care,
Imogen
First class service
To be honest, found the whole expierence a pleasure. I would like to thank Simon Wilson as his contribution made the hire very easy, even down to the collection time . When he advised the collection would be ready at 8am it was ready at 8 am on the dot. Thank you.
June 3, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi Martin, thank you so much for your wonderful feedback!
We’re thrilled to hear that Simon Wilson made your hire experience easy and pleasant, right down to the punctual collection time. We’ll be sure to pass on your thanks to Simon — he’ll be delighted to know his efforts made such a positive difference.
Thanks again for choosing Northgate, and we look forward to helping you again in the future!
Take care,
Imogen
A smooth booking process
A smooth booking process, quick collection, and easy return hiring a van. Many thanks to Simon Wilson.
March 27, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi Andrew, thanks so much for your wonderful feedback!
We’re thrilled to hear that the booking, collection, and return process went smoothly. Simon will be happy to hear you had such a positive experience.
Many thanks for choosing us, and we look forward to helping you again soon!
Take care,
Imogen
Sally pulled out all the stops to get…
Sally pulled out all the stops to get my van ready for collection. Thanks
June 2, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi David, thank you so much for your kind words.
We're thrilled to hear that Sally went above and beyond to get your van ready. We really appreciate you taking the time to share your experience, and we hope you’re enjoying your van! If you ever need anything else, just let us know.
Thanks again!
Imogen
Fantastic experience every time I deal…
Fantastic experience every time I deal with Sally, Sandra and the team at M.K.
Working for a big earth moving company like Blackwell we need a very professional experience and people that are always happy to go the extra mile.
5 stars.
May 23, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hello there, thank you so much for your wonderful review!
We’re delighted to hear that Sally, Sandra, and the entire team at our M.K. branch continue to provide you with a fantastic experience. Working with a big company like Blackwell means a lot to us, and we’re proud to deliver the professional service and dedication you expect. Going the extra mile is always our goal!
Thanks again for the 5 stars — we really appreciate your support and look forward to working with you again soon.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Milton Keynes
Hi Nicola, thank you for your wonderful review!
We’re so glad to hear that Kris provided fast service and that our staff made a positive impression. We’ll be sure to pass along your kind words to Kris and the rest of the team.
If you ever need anything else, we’re always here to help.
Thanks again for choosing us!
Take care,
Imogen
Nice quick service Kris kept me up to…
Nice quick service Kris kept me up to date with everything very happy 😃
May 16, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hello, thanks so much for the great review! 😊
We're really glad to hear you were happy with the service and that Kris kept you well informed throughout — we’ll be sure to pass your kind words on to him.
It’s always our goal to make things as smooth and stress-free as possible, so it's fantastic to know we hit the mark for you.
Looking forward to helping you again in the future!
Take care,
Imogen
5* Customer Service
Wow, what a service from these guys. One of our lease vehicles came in with a fault and although the problem would be a swift repair Simon, Freddie and FOH went above and beyond to get me back on the road asap. Always have a great customer experience with Northgate - Milton Keynes. Thank you
May 15, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hello there, thank you so much for the wonderful feedback!
We’re thrilled to hear that Simon, Freddie, and the FOH team went above and beyond to get you back on the road quickly. It’s always our goal to provide top-notch service, and we’re so glad you had another great experience with us at Milton Keynes.
We really appreciate you taking the time to share your thoughts. Looking forward to helping you again soon!
Take care,
Imogen
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