Couldn’t have been dealt with any better. Kept updating me throughout the process. Offered refreshments as soon as I walked through the door. Very friendly staff members throughout. Colin southern hou... See more
Company replied
Location
Switch locationBlueprint Industrial Estate, Dundas Spur, PO3 5QA Portsmouth, Hampshire, GB
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See what reviewers are saying
Have used Northgate for long term hire for the past 10 years and recently collected a new van. The switch over process was very easy, I filled in some paperwork and once everything was in order we... See more
Company replied
Portsmouth Branch have been a massive support to our operation at Fareham Royal mail. Staff always happy to go above and beyond to help and assist, can't recommend enough as a business for this bran... See more
Company replied
Had the van serviced. Staff were kind and helpful. They run through everything and updated me regularly while I waited in there reception which had comfortable seating areas and free hot beverages mac... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Blueprint Industrial Estate, Dundas Spur, PO3 5QA, Portsmouth, Hampshire, United Kingdom
- 023 9262 1600
4.8
Excellent
66 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick
Quick, efficient and very friendly! Glenn and the ladies were very helpful
July 20, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Portsmouth
Hi Connor, thank you for your wonderful 5-star review!
We're so pleased to hear that you found our service quick, efficient, and friendly. It's great to know that Glenn and the team were so helpful during your visit. We'll be sure to share your kind words with them.
We really appreciate your feedback and look forward to welcoming you again soon!
Take care,
Imogen
Couldn’t have been dealt with any…
Couldn’t have been dealt with any better. Kept updating me throughout the process. Offered refreshments as soon as I walked through the door. Very friendly staff members throughout. Colin southern housing ⭐️⭐️⭐️⭐️⭐️
July 14, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Portsmouth
Hi Colin, thank you so much for your fantastic 5-star review, Colin!
We're delighted to hear that you had such a positive experience with us. It's great to know our team kept you updated throughout the process, made you feel welcome from the moment you arrived, and provided friendly service throughout your visit.
Your kind feedback means a lot to us, and we really appreciate you taking the time to share your experience. We look forward to welcoming you again in the future!
Take care,
Imogen
Always a pleasure to Visit North Gate…
Always a pleasure to Visit North Gate Pompey, Excellent Service, Great Coffee, Thank you
July 14, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Portsmouth
Hi Taylor, thank you so much for your lovely review!
We're delighted to hear it's always a pleasure to visit our Portsmouth branch. It's great to know you received excellent service—and we're especially pleased you enjoyed the coffee too!
We really appreciate your kind words and your continued support. We look forward to welcoming you back again soon!
Take care,
Imogen
Portsmouth Branch are brilliant
Portsmouth Branch have been a massive support to our operation at Fareham Royal mail. Staff always happy to go above and beyond to help and assist, can't recommend enough as a business for this branch to be used.
Thanks
May 21, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Portsmouth
Hi Mike, thank you so much for your fantastic feedback!
We’re delighted to hear that the Portsmouth branch has been such a great support to your operation at Fareham Royal Mail. It’s wonderful to know the team consistently goes above and beyond to help and assist. Your recommendation means a great deal to us, and we’ll be sure to share your kind words with the branch.
Thanks again for your continued support!
Take care,
Imogen
Carole sheena on the desk always…
Carole sheena on the desk always welcoming and lucan and the techs are great great service and great team and biscuits too!
May 14, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Portsmouth
Hi Carl, thank you for the brilliant review!
We’re so pleased to hear that Carole, Sheena, Lucan, and the tech team made you feel so welcome and provided such great service. We’ll be sure to pass on your kind comments to the team — and we’re glad the biscuits were appreciated too!
Thanks again for your support, and we look forward to seeing you again soon.
Take care,
Imogen
Collection of new van
Have used Northgate for long term hire for the past 10 years and recently collected a new van. The switch over process was very easy, I filled in some paperwork and once everything was in order we were able to drive away in our new van.
All of the staff were very helpful, especially Matt, who gave us an overview of the new van and what was different about it from our old van.
Would highly recommend Northgate for any vehicle hire requirements.
April 14, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Portsmouth
Hi Chris, thank you for your continued loyalty over the past 10 years—it really means a lot to us!
We’re delighted to hear that your recent vehicle switch-over went smoothly and that the process was quick and straightforward. It’s great to know the team were helpful throughout, and we’ll be sure to pass on your kind words to Matt—he’ll be pleased to hear his handover made a difference.
We truly appreciate your recommendation and look forward to supporting your vehicle hire needs for many years to come.
Thanks again for sharing your experience!
Take care,
Imogen
I called in as I had a problem with the…
I called in as I had a problem with the shutter door Robbie took the vehicle in to the workshop 1 hour later he had fixed it what a star Robbie is so friendly and professional thank you so much
April 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Portsmouth
Hi Mark, thank you for your great review!
We’re really pleased to hear that Robbie was able to get your shutter door issue sorted so quickly and get you back on the road within the hour. It’s fantastic to know you found him friendly and professional – we’ll be sure to pass on your kind words.
Thanks again for taking the time to share your experience, we really appreciate it!
Take care,
Imogen
Very helpful and courteous with…
Very helpful and courteous with professional service
March 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Portsmouth
Hello Nicolas, thank you for your kind review! ⭐
We’re really pleased to hear that you found the team helpful and courteous, and that you received a professional service. Providing a positive and supportive experience for our customers is always our goal.
We appreciate you taking the time to share your feedback and hope to see you again soon! 😊
Take care,
Emma
Friendly and accommodating staff!
Staff always friendly in the office. Workshop and staff very accomodating if you need to keep courtesy van over night if you cant drop off van etc.
January 26, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Portsmouth
Hi Danny, thank you for your kind review!
We’re really pleased to hear that our office and workshop teams are always friendly and accommodating, especially when it comes to courtesy vehicles. We know flexibility can make a big difference, so it’s great to know that was appreciated.
We look forward to helping you again! 😊
Take care,
Imogen
Took van in with sliding door problems
Took van in with sliding door problems. Dealt with immediately by Robbie. Clear explanation as to what the fault was and how it was rectified. Excellent service from Robbie. Many thanks 👍
January 17, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Portsmouth
Hi there, thank you for your excellent feedback!
We’re really glad to hear that Robbie dealt with your sliding door issue straight away and kept you fully informed with a clear explanation of the fault and repair. That’s exactly the level of service we aim to provide.
Many thanks for taking the time to share your experience — we’ll be sure to pass your kind words on to Robbie 👍
Take care,
Imogen
Great service!
My vehicle had an issue in December and I work on the Isle of wight. Despite the busy time of year, Carol at Portsmouth worked very hard to find me a replacement van. She also arranged for Rob to bring the replacement van to the island for me. Brilliant service!
January 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Portsmouth
Hi Claire,
Thank you for taking the time to share such detailed feedback. We know how challenging it can be when a vehicle issue arises, especially at a busy time of year and with the added complication of working on the Isle of Wight, so it’s great to hear that you felt well supported throughout.
Carol will be delighted to know her efforts made a real difference, and it’s lovely to hear that Rob’s delivery of the replacement vehicle helped get everything back on track for you. The team always aims to go the extra mile when circumstances are more demanding, and your comments are a great reflection of that.
We truly appreciate you sharing your experience and your kind words, and we’re always here to help should you need support again in the future.
Take Care,
Emily
Speedy repairs!
Joe the tech in Portsmouth did a fantastic job for us. Super quick fix and another reason we’ll keep using northgate
December 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Portsmouth
Hi Peter,
Thank you for sharing your feedback with us. It’s great to hear that the issue was resolved promptly and that you felt well looked after during your visit. Joe will be very pleased to know his work made such a positive difference for you.
We really appreciate your continued trust in us, and the Portsmouth team will always be here whenever you need support.
Thank you again,
Emily
Car delivered by 9.15 by Steve
Car delivered by 9.15 by Steve, courteous and thorough.
All explained, shown all marks on car .
Only negative was I never had a call to say car was on its way,
December 15, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Portsmouth
Hi there, thank you for taking the time to share your feedback.
We’re pleased to hear that Steve delivered your car promptly and provided such a courteous and thorough handover, making sure everything was clearly explained and any marks were shown to you.
We do apologise that you didn’t receive a call to let you know the car was on its way, and we appreciate you highlighting this so we can improve our communication going forward. Thank you again for your comments and for choosing us.
Take care,
Imogen
Van serviced at NorthGate Portsmouth
Van serviced at NorthGate Portsmouth
There were a couple extra repairs that need to be done with the van,but the the technician Robbie kept me updated on the repairs.
Good all round service.
November 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Portsmouth
Hi Kevin, thank you for your review!
We're really glad to hear that your van service at Northgate Portsmouth went well. It’s great to know that Robbie kept you updated throughout the additional repairs — communication and transparency are really important to us.
We’re pleased you received a good all-round service, and we truly appreciate you taking the time to share your experience. If you need anything else, we’re always happy to help!
Take care,
Imogen
Vehicle repair after breakdown
From coming onto the site to my van being handed back the service was excellent and I was kept informed all the way through the process. The repairs that were completed were above and beyond as they recognised two tyres were getting low on tread fo did them too! Many thanks Robbie, you did a great job!
November 13, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Portsmouth
Hi David, thank you for such a fantastic review!
We’re so pleased to hear that you received excellent service from start to finish and that you were kept informed throughout the process. It’s great to know Robbie went above and beyond to make sure everything was taken care of — we’ll be sure to pass along your kind words to him.
We really appreciate you taking the time to share your experience and look forward to welcoming you back again in the future.
Take care,
Imogen
Professional yet Personal
Carol and Rob delivered my rental with a professional yet personal manner remembering me from a previous rental.
I was run through all that came with the van as well as where to find the inflation kit hidden under the floor.
If you're looking to hire a vehicle look no further these guys are great.
October 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Portsmouth
Hi Rob, thank you so much for your fantastic feedback!
We’re delighted to hear that Carol and Rob provided such a professional and personal service, remembering you from your previous rental. It’s great to know they made sure you were fully informed about the van and its features.
Your recommendation means a lot to us! We look forward to helping you with your next rental.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Portsmouth
Hi Danny, thanks so much for your feedback!
We’re glad you had a very good experience with us.
We look forward to welcoming you back soon!
Take care,
Imogen
Fuss free and friendly!
Carole and Sheena were both very professional and friendly and made the whole experience easy and swift!
June 26, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Portsmouth
Hi John, thank you for your lovely feedback!
We’re delighted to hear that Carole and Sheena provided you with professional and friendly service, making your experience easy and swift.
We’ll be sure to share your kind words with them!
Take care,
Imogen
Served Sheena and was very professional…
Served by Sheena and was very professional and attentive to my needs
June 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Portsmouth
Hi AJ, thank you for your kind feedback!
We’re glad to hear that Sheena provided you with professional and attentive service.
We’ll be sure to pass your compliments on to her. If there’s anything else you need, please don’t hesitate to reach out!
Take care,
Imogen
Northgate Portsmouth Branch are…
Northgate Portsmouth Branch are exceptional. They are professional, diligent and have a quick turn-around with the vehicles. I don't need to chase them up for MOT'S, servicing or repairs. They regularly book these in themselves, keeping the fleet of vehicles operational. When things do go wrong and vehicles have issues, as is inevitable, they are quick to respond to get the vehicles back on the road. I can't recommend them enough. The coffee machine is still top notch.
June 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Portsmouth
Thomas, thank you for taking the time to leave such a detailed and positive review! We’re delighted to hear that your vehicle services went smoothly and that our team met your expectations.
Providing timely and professional service is always our goal, and we’re glad you appreciated the refreshments during your wait - who doesn't love a free coffee!
We look forward to working with you for many years to come.
Take care,
Emma
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