My experience at Northgate was faultless. From the moment you arrive at the desk a gentleman named Lewis greets you and his knowledge and politeness is exceptional. I would definitely recommend this... See more
Company replied
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See what reviewers are saying
We’ve been using Northgate at Runcorn for the last four years and it’s honestly one of the best decisions we made. From the start, the whole team – both in the office and in the workshop – have been... See more
Company replied
We used a hire vehicle after needing a major repair to be undertaken by the on-site mechanical repairs team. The team involved in the repairs cannot be recommended more highly. They completed the work... See more
Company replied
I have been dealing with the Runcorn Branch now for over 7 years with 2 different Companies, the service the is given is second to none! the whole team are extremely helpful and go the extra mil... See more
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Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Daman Buildings, Picow Farm Road, WA7 4JB, Runcorn, Cheshire, United Kingdom
- 01928 590000
4.8
Excellent
41 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service
My experience at Northgate was faultless. From the moment you arrive at the desk a gentleman named Lewis greets you and his knowledge and politeness is exceptional.
I would definitely recommend this company as the customer service is 100 %.
July 1, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Jez, thank you so much for your fantastic review!
We're delighted to hear that your experience with Northgate was faultless from start to finish. It's especially wonderful to know that Lewis made such a positive impression with his knowledge, professionalism and friendly approach. We'll be sure to pass your kind words on to him – he'll really appreciate your feedback.
Thank you for your recommendation and for choosing Northgate. We look forward to welcoming you back again in the future!
Take care,
Imogen
Rapid turnaround and friendly staff
June 19, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi James, thank you for your fantastic review!
We’re delighted to hear that you experienced a rapid turnaround and found our team friendly and helpful.
Providing efficient service alongside a warm welcome is exactly what we strive for, so it’s great to know we delivered on both.
Thank you for taking the time to share your feedback, and we look forward to assisting you again in the future!
Take care,
Imogen
Great customer service and always happy…
Great customer service and always happy to help
June 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Conrad, thank you for your lovely review!
We’re delighted to hear you received great customer service and that the team are always happy to help.
We really appreciate you taking the time to share your feedback and look forward to assisting you again in the future!
Take care,
Imogen
Friendly helpful staff
May 20, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Carl, thank you for your kind review!
We’re so pleased to hear you found our staff friendly and helpful. Providing a positive experience for our customers is always our priority, and your feedback means a lot to us.
We really appreciate you taking the time to share it!
Take care,
Imogen
Great customer service from Lewis
Great customer service from Lewis. Very quick turn around with MOT and service.
May 18, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Talvern, thank you for your fantastic review!
We’re delighted to hear you received great customer service from Lewis and that your MOT and service were completed with such a quick turnaround.
We really appreciate your feedback and look forward to seeing you again in the future!
Take care,
Imogen
Northgate Runcorn - Superb Customer Service
Lewis helped resolve an issue that another Northgate branch could not fix. We have a very happy driver.
Thanks Lewis!
April 15, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Suzanne, thank you for your great feedback!
We’re really pleased to hear that Lewis was able to step in and resolve the issue for you—especially after it hadn’t been fixed elsewhere. It’s fantastic to know you’ve now got a very happy driver!
We’ll be sure to pass on your thanks to Lewis—he’ll really appreciate it.
Thanks again for taking the time to share your experience with us!
Take care,
Imogen
Lewis amazing professional and great…
Lewis amazing professional and great service
April 2, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Ciaren, thank you for your wonderful feedback!
We're so pleased to hear that Lewis delivered such amazing, professional service. We'll be sure to share your kind words with him—it’ll definitely make his day.
We truly appreciate your support and look forward to helping you again soon!
Take care,
Imogen
Great service
All the staff were very helpful and provided a top service
March 31, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Thanks so much for your review, James 🙌 Brilliant to hear the team looked after you and delivered such a great level of service.
I’ll make sure your feedback is shared—they’ll really appreciate it! 😄
Hope to see you again soon!
Take care,
Emma
Always helpful and good customer service
Always helpful and good customer service
March 30, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Ashley, thanks for leaving a review—we really appreciate it. It’s great to hear you’ve had a positive experience with the team and found the service helpful.
I’ll make sure your feedback is shared with them 😊
Thanks again, and we hope to see you again soon.
Take care,
Emma
Good service friendly Hire helpful and…
Good service friendly helpful and generous
March 30, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Shaun, thank you so much for taking the time to leave this review! It’s great to hear you found the team friendly, helpful, and generous.
I’ll be sure to pass on your kind words—they’ll really appreciate it! 😊
Thanks again for your feedback, and we look forward to helping you again soon.
Take care,
Emma
Very nice friendly staff on reception…
Very nice friendly staff on reception and workshop team,Excellent all round.
March 25, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Jeremy, thank you for your fantastic review!
We’re delighted to hear that both our reception and workshop teams made such a positive impression. Providing friendly, helpful service all round is exactly what we aim for, so it’s wonderful to know it came through during your visit.
We really appreciate your feedback and look forward to welcoming you back soon!
Take care,
Imogen
Lewis
I would just like to recommend Lewis as he was very helpful from start to finish with my problem
March 17, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Chris, thank you for your kind recommendation!
We're so pleased to hear that Lewis was able to help you from start to finish and made a positive difference to your experience.
We’ll be sure to pass on your feedback to him—it will mean a lot. Thanks again for taking the time to share your experience!
Take care,
Imogen
Excellent service
Excellent service
Great team,
Friendly enviroment
Great experience
March 9, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Lisa, thank you for the great review.
We're really pleased to hear that you had an excellent experience and found the team friendly and welcoming.
Your feedback means a lot to the team, and we really appreciate you taking the time to share it.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Runcorn
Hi Katarzyna, thank you for the great feedback! We’re really pleased to hear you received such good service, and we’ll be sure to pass your kind words on to Lewis – he’ll really appreciate it.
Thanks again for taking the time to leave a review, and we look forward to helping you again in the future!
Take care,
Imogen
Great customer service
Great customer service, free coffee was a nice treat. Lewis and staff was great, very friendly
January 23, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hello Sam, thank you for your lovely feedback!
We’re delighted to hear you received great customer service and enjoyed the free coffee — it’s the little things 😊 Lewis and the rest of the team will be really pleased to hear your kind comments about how friendly they were.
Thanks for choosing Northgate, and we look forward to welcoming you back again soon ☕🚐
Take care,
Emma
Friendly and helpful
The staff are so friendly nothing is a problem to them. They always make you feel welcome. I love going to the runcorn depot as its so much easier to get to
January 22, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Julie, thank you so much for your lovely feedback!
We’re really pleased to hear that the team at our Runcorn depot always make you feel welcome and that you find the location convenient. It’s great to know their friendly, can-do attitude makes such a positive difference — I’ll be sure to pass your kind words on to them.
Thanks again for choosing Northgate, and we look forward to welcoming you back to Runcorn soon 😊
Take care,
Emma
great company
great company , great staff , really helpful, nothing is too much trouble, quick efficient service
August 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Andrew, thank you for the fantastic review!
We're so glad to hear you had such a positive experience with our team. We always aim to be as helpful and efficient as possible, so it's great to know that came through.
We really appreciate your support and look forward to helping you again in the future!
Take care,
Imogen
Brilliant team at Runcorn
We’ve been using Northgate at Runcorn for the last four years and it’s honestly one of the best decisions we made. From the start, the whole team – both in the office and in the workshop – have been fantastic. They’re always friendly, professional and nothing is ever too much trouble.
What really stands out is how well they look after us – they’ve supported us brilliantly whenever plans have changed at short notice, and they have always taken the stress out of any situation. The vans are reliable and well-maintained, and the service we receive consistently goes above and beyond.
After switching providers four years ago, we’ve never looked back.
August 26, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hello Claire, thank you so much for your wonderful feedback and for being such a loyal customer over the past four years! We’re delighted to hear that our team at Runcorn has consistently provided friendly, professional, and supportive service. It means a lot to know we’ve been able to make your experience stress-free and reliable, especially when plans change unexpectedly. We truly appreciate your continued trust in us and look forward to supporting you for many more years to come!
Take care,
Emma
Good bunch of lads
Very quick turn around with a replacement vehicle,
Treated my daughter like royalty with biscuits and hot chocolate
Very pleasant team
August 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi James, thank you so much for your kind words!
We’re delighted to hear about the quick turnaround and that your daughter felt so special with the biscuits and hot chocolate — she definitely deserves the royal treatment! Our team always strives to make every visit a pleasant experience.
We really appreciate you sharing this and hope to see you both again soon!
Take care,
Imogen
Above and beyond levels of service for…
Above and beyond levels of service for the past 6 years dealing with Lewis and the team at Runcorn. Always able to supply vehicles at a moments notice, wouldn’t go anywhere else!
July 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Olivia, thank you so much for your incredible loyalty and kind words!
We're absolutely delighted to hear that Lewis and the team at Runcorn have been able to support you consistently over the past 6 years. Going above and beyond is what we aim for, and it's fantastic to know that's been your experience.
We’ll make sure your feedback is shared with the whole team – it’ll make their day!
Take care,
Imogen
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