We’ve been using Northgate at Runcorn for the last four years and it’s honestly one of the best decisions we made. From the start, the whole team – both in the office and in the workshop – have been... See more
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See what reviewers are saying
We used a hire vehicle after needing a major repair to be undertaken by the on-site mechanical repairs team. The team involved in the repairs cannot be recommended more highly. They completed the work... See more
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I have been dealing with the Runcorn Branch now for over 7 years with 2 different Companies, the service the is given is second to none! the whole team are extremely helpful and go the extra mil... See more
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Both the office and workshop staff at the Runcorn Branch of Northgate Vehicle Hire are both excellent in their service levels and their courtesy. My company has dealt with this branch for over 6 years... See more
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Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Daman Buildings, Picow Farm Road, WA7 4JB, Runcorn, Cheshire, United Kingdom
- 01928 590000
4.8
Excellent
42 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Above and beyond levels of service for…
Above and beyond levels of service for the past 6 years dealing with Lewis and the team at Runcorn. Always able to supply vehicles at a moments notice, wouldn’t go anywhere else!
July 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Olivia, thank you so much for your incredible loyalty and kind words!
We're absolutely delighted to hear that Lewis and the team at Runcorn have been able to support you consistently over the past 6 years. Going above and beyond is what we aim for, and it's fantastic to know that's been your experience.
We’ll make sure your feedback is shared with the whole team – it’ll make their day!
Take care,
Imogen
Siyeed was really helpful and patient…
Siyeed was really helpful and patient when one of the drivers within my Fleet was not being cooperative
June 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Charlotte, thank you for taking the time to share your feedback! We’re glad to hear that Siyeed was helpful and patient in handling the situation with your driver. We strive to support all our customers through every challenge, and it’s great to know Siyeed made a positive difference.
Thanks again for choosing Northgate!
Take care,
Emma
Excellent service as always 100 per…
Excellent service as always 100 per cent customer satisfaction reception always nice and polite full and advice!!
And free coffee and biscuits
What more could yph ask for
Thanks Northgate
May 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Mr Armbruster, thank you for the fantastic feedback!
We’re so happy to hear you’re always satisfied with our service and enjoy the friendly reception — plus the coffee and biscuits, of course! 😊 We’ll keep doing our best to make every visit a great one.
Thanks for choosing Northgate!
Take care,
Imogen
Fantastic service as always
May 24, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Alec, thank you so much for your kind words!
We’re thrilled to hear you’re happy with our service—your continued support means the world to us. Looking forward to serving you again soon!
Take care,
Imogen
Great Service
Very friendly and efficient service.Lewis and the team do their utmost to turn the vehicle around quickly so we can keep our vehicles where they should be, on the road. Great communication during the process so we are always up to date with the situation. Would highly recommend.
January 23, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Steven, thank you for your wonderful review!
We're so pleased to hear that Lewis and the team provided you with friendly, efficient service and kept you well-informed throughout the process. Keeping your vehicles on the road is our top priority, and it's great to know we’ve met your expectations.
We truly appreciate your recommendation and look forward to continuing to support you!
Take care,
Imogen
Very helpful and friendly service never…
Very helpful and friendly service never had a problem many thanks
November 27, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Thank you for your kind words, Tony! 😊
We're thrilled to hear you've had such positive experiences with us, providing high quality service is our aim and its wonderful to see this being demonstrated by the Runcorn branch.
Thank you for choosing Northgate 🚐✨
Take Care,
Beth Kell
Excellent service
I have been involved with the team at Runcorn for many years now and they have always been extremely helpful and cooperative when we need their service. I have had the privilege of getting to know a few members of the team now and they will always endeavour to help us out in anyway they can. Excellent service from the team at Runcorn.
April 22, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Jack, thank you so much for your 5 star review!
We are thrilled to hear that you are satisfied with your experience at our Runcorn depot. It's always a pleasure to deliver the service we know our customers deserve! I can assure you the team at Runcorn will be pleased to hear your positive feedback.
We look forward to working with you long into the future.
Take care,
Imogen
We use Northgate on a regular basis and…
We use Northgate on a regular basis and find the service to be excellent. The staff are always polite, happy to help and always go above and beyond to meet any request.
April 24, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Luke, Thank you so much for your 5 star review!
We are so pleased to hear that the team at Runcorn were able to provide you amazing customer service, which is what all of us here at Northgate take pride in the most. The team will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take care,
Imogen
Always great service from the guys at…
Always great service from the guys at Runcorn branch especially Paul, does his best to get me a vehicle as soon as i have any issues..And the ladies in the office are polite and friendly on the phone
April 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Nikki, thank you so much for your 5 star review!
We are so pleased to hear that Paul and the team were able to provide you amazing customer service, which is what all of us here at Northgate take pride in the most. The team at Runcorn will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take care,
Imogen
Most helpful company.
I have been using Northgate for over 15 years now. The last 5 years I look after 16 vans of different types for my company. I find Northgate most helpful with ever thing the vehicles require, MOT service or breakdowns. The office and workshop staff are always willing to help.
April 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Gary, Thank you so much for your 5 star review!
It is very pleasing to hear that you have been a customer for over 15 years with us. Here at Northgate we take pride in delivering fantastic customer service consistently, so its refreshing to hear that you find our services and staff members helpful.
We look forward to working with you long into the future.
Take care,
Imogen
Very helpful staff
Very helpful staff, always able to get hold of someone in the team who is willing to help. I use this company for the hire of a number of vehicles and receive professional service at all times.
April 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Thank you so much for your kind words, Bonnie! We're thrilled to hear that you've had such positive experiences with our team. Providing professional service and being readily available to assist our customers are top priorities for us so we are pleased to hear that we were able to accommodate that.
Take care,
Laura Griffiths
Runcorn Dream Team
I have been dealing with the Runcorn Branch now for over 7 years with 2 different Companies, the service the is given is second to none! the whole team are extremely helpful and go the extra mile to make sure my fleet and engineers remain on the road.
they make my job easier and I am confident that no matter who I speak to I get excellent service every time.
on behalf of myself and the Company, thank you.
Ste
Fleet & Asset Manager (ULC)
March 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Thank you so much for taking the time to leave such an excellent review, Ste.
It is a pleasure to see that your experience with our Runcorn branch has been such a positive one over the years. I am sure that the team there will be thrilled to see your feedback and will endeavour to continue providing such service in the future.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great service from the whole team!!!
My company have been using Northgate for nearly 10 years, and the Runcorn branch they has been an integral part of our operations running efficiently.
As many reading this will know, vehicles breakdown, and the challenges we have all faced over the last few years have been difficult when this happens.
The rental team at Runcorn always make us feel valued. They do their absolute best to keep us on the road with replacements when this happens, and the workshop work hard to get the vehicles back to us as quickly as they can.
Some of the few people that have been standouts for us over the years are:
Paul Thomas from rental, absolutely has the core values of customer service and tries his best every time to resolve whatever challenging requests we have. He usually answers any questions I have (even ones relating to his old department in workshop) and follows everything through from start to finish.
Craig Llyod in workshop, is always on hand to give us an update and any advice when needed. Always seems to be working hard to get any van issues turned around as quickly as he can for us.
Overall, I would rate this branch of Northgate highly and they have all the staff working there to thank for that.
February 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Thank you so much for taking the time to leave such an absolutely fantastic review, Kyle.
It is an absolute delight to see how much of a positive experience you have had with our Runcorn branch over the past 10 years, and I am sure that the Runcorn team, especially Paul and Craig, will be over the moon with your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Always happy to help …
Work for Halton council and the staff at the Runcorn site are always happy to help with any issue I have, excellent service
February 5, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Catherine,
Thank you for taking the time to share your positive experience with our Runcorn site. We're delighted to hear that the staff there have consistently provided excellent service and have been readily available to help with any issues you may have.
At Northgate, we take pride in delivering top-notch service, and your feedback is a great testament to the dedication of our team.
Thanks again for the lovely review!
Take care,
Laura Griffiths
I have hired several vans for my…
I have hired several vans for my business and I have services and MOT’s done through the Runcorn workshop. The team always turn my van around quickly with a friendly and professional service from the management team.
January 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Paul, we greatly appreciate your continued business and the trust you've placed in us for your van hire, services, and MOT needs.
It's fantastic to hear that our team at the Runcorn workshop consistently providing a quick, friendly, and professional service, both from the management team and the entire staff.
Your satisfaction is our top priority, and we're grateful for your positive feedback. If there's anything specific you appreciate about our service or any additional ways we can enhance your experience, please feel free to let us know.
Take care,
Laura Griffiths
Great service from all staff
Great service from all staff , very helpful Paul, Lewis who I deal with will do there upmost to sort out any problems what ever time of day 🤣
February 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Thank you so much for taking the time to leave such kind words, Tim. I am sure that Paul, Lewis and the Runcorn team will be delighted to see your positive comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Amazing!!!!!!
Fabulous service, extremely helpful service every time!!!
Paul,Lewis,Sue,Siy,Craig,Jo...Amazing customer service always happy to help.....
L.U.B x
February 15, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Thank you so much for taking the time to leave such an amazing review, Harriet.
It is an absolute pleasure to see that your experience with our Runcorn branch has been so positive, and I am sure that Paul, Lewis, Sue, Siy, Craig, Jo and the rest of the Runcorn team will be overjoyed with your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
The Commercial Vehicle Specialists
Both the office and workshop staff at the Runcorn Branch of Northgate Vehicle Hire are both excellent in their service levels and their courtesy. My company has dealt with this branch for over 6 years and we have found that they always try their very best to fit us in to their busy schedule and to find us like for like replacement vehicle's. I look forward to many more years of dealing with this branch.
February 15, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Thank you for your feedback James.
We are thrilled to hear that the Northgate Runcorn branch, has been consistently supportive over the years. We're committed to providing excellent service across all aspects of our business, and your positive feedback is appreciated. If there's ever anything more we can do for you, please don't hesitate to reach out. Thanks again for your review.
Take care,
Beth Kell
Always a pleasure
I have a van on hire through my work, I have services and MOT’s done through Runcorn workshop. The team always turn my van around quickly.
February 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Thank you so much for taking the time to leave such an encouraging review, Lee.
We know it can feel like a nightmare when a vehicle needs to come off the road, which is why Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure the team at Runcorn will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Well worth a 5 ⭐️ review
We used a hire vehicle after needing a major repair to be undertaken by the on-site mechanical repairs team. The team involved in the repairs cannot be recommended more highly. They completed the works to an excellent standard, ahead of schedule, and were really super helpful. The hire vehicle was sufficient for our needs, clean and tidy. Overall a great experience, definitely worth the 5 star review. Thanks guys.
December 13, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hey Kate, Thank you so much for sharing your positive experience with Northgate! We are thrilled to hear that they not only exceeded your expectations by completing the major repair ahead of schedule but also demonstrated excellence and exceptional helpfulness throughout the process.
It's fantastic to know that the hire vehicle met your needs and was provided in a clean and tidy condition. Your kind words and the 5-star review are truly appreciated.
If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Kind regards,
Laura Griffiths
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