We’ve been using Northgate at Runcorn for the last four years and it’s honestly one of the best decisions we made. From the start, the whole team – both in the office and in the workshop – have been... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We used a hire vehicle after needing a major repair to be undertaken by the on-site mechanical repairs team. The team involved in the repairs cannot be recommended more highly. They completed the work... See more
Company replied
I have been dealing with the Runcorn Branch now for over 7 years with 2 different Companies, the service the is given is second to none! the whole team are extremely helpful and go the extra mil... See more
Company replied
Both the office and workshop staff at the Runcorn Branch of Northgate Vehicle Hire are both excellent in their service levels and their courtesy. My company has dealt with this branch for over 6 years... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Daman Buildings, Picow Farm Road, WA7 4JB, Runcorn, Cheshire, United Kingdom
- 01928 590000
4.8
Excellent
42 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and professional service
Always friendly and reliable service.
October 12, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hello,
Thank you for taking the time to share your feedback, and thank you for choosing Northgate as your fleet provider.
We look forward to working with you long into the future.
Take care,
Laura Griffiths
Booked an MOT 6 weeks ahead of it due…
Booked an MOT 6 weeks ahead of it due date and Runcorn call up 24 hours behfore hand to say they can;t supply a loan vehicle. Not good enough and clerly they didn;t try hard enough to get a loan vehicle!
If the bramch manager wants to contact me they can.
January 20, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
I'm really sorry to see your comments, Narinder. While I do have to advise that we are still suffering the effects of the global vehicle shortage, which stretches our vehicle availability to the limit, I would still welcome the chance to look into this for you.
I am unable to locate your account with the information supplied but would ask that you please get in touch so we can investigate this matter for you.
Customer.services@northgate.co.uk or on 03330 431095 Option 4 Option 2
I really look forward to working with you to bring this to a resolve.
Thanks
Simon Cort
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.