Been dealing with Sheffield for a number of years now, all the team both Rental and Workshop are excellent, but especially Emily. Nothings to much trouble, and always finds a solution to a problem no... See more
Company replied
Location
Switch locationNorflex House Sheffield Airport Business Park, Europa Link, S9 1XU Sheffield, South Yorkshire, GB
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See what reviewers are saying
Was quick and simple to drop off the hired van. We even got given some free coffees while the van was checked over. Jo on reception was especially friendly and helpful when we arrived
Company replied
What great experience went into my local Northgate to book my hire van in to have slow puncture repair. Reception team and Jordan the engineer arranged for the repair to be done straight away.... See more
Company replied
Dropped into Northgate Sheffield without a booking and was served by Jo, Jo quickly had Jordan (Vehicle Tech) take a look at my issue within a couple of minutes. No complaints, always well look... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Norflex House Sheffield Airport Business Park, Europa Link, S9 1XU, Sheffield, South Yorkshire, United Kingdom
- 0114 243 5888
4.9
Excellent
357 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So perfect service
So perfect service here. Just brilliant stuff working here.
April 28, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Tomas, thank you for your fantastic feedback!
We’re thrilled to hear you had such a perfect experience and that the team made such a great impression.
Your kind words really mean a lot to us, and we look forward to welcoming you back again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Sheffield
Hi Brad, thank you so much for your 5 star review!
We are please to hear that you had a good experience at Northgate, it really means a lot to us.
If you need any support please do not hesitate to contact us 🙂
Take care,
Imogen
Sheffield north gate are always a…
Sheffield north gate are always a cheerful place to visit. Jo is an efficient member of the team at the front desk.
And thank you Nathan the mechanic who regularly services and deals with all the jobs that have been needed great job , thanks again.
April 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Paula,
Thank you for taking the time to share such thoughtful feedback. It’s great to hear that your visits to the Sheffield branch are consistently positive and that the atmosphere makes it an enjoyable place to come to.
Jo will really appreciate your comments about their efficiency at the front desk. Making sure everything runs smoothly from the start of your visit is important to us. It’s also fantastic to hear your recognition of Nathan’s work in the workshop. Their ongoing support and attention to detail clearly make a difference, and your feedback highlights that perfectly.
We truly value your continued support and look forward to welcoming you back again in the future.
Take Care,
Emily
Tanya & Andy are both very friendly and…
Tanya & Andy are both very friendly and they provide a great service
April 1, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your review, Stuart!
It is lovely to hear that Tanya and Andy made such a positive impression. Friendly service and a great experience are exactly what we aim to provide. 👏
I will make sure your feedback is shared with them. Thank you again for taking the time to leave a review! ✨
Take care,
Emma
Top service from Martin @ Northgate
Assisted by Martin at the desk. Very helpful & professional person.
Thanks for service
April 1, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Jay, thank you for your review!
It is great to hear that Martin made such a positive impression. Providing helpful and professional service really does make all the difference. I will be sure to pass your feedback on to him. 👏
Thank you again for taking the time to share your experience.
Take care,
Emma
Excellent service again
Went it to Northgate Sheffield to collect a hire van and once again the service I received was first class.
Martin and Jo on the service desk was excellent and Andy who checked the vehicle out was also first class.
Would highly recommend.
March 31, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Huge thanks for your review, David! 🙌 So glad to hear the Sheffield team delivered another first-class experience for you 🚐✨
It’s great to know Martin, Jo, and Andy all made such a positive impression—I’ll make sure they see your message, they’ll be thrilled!
Thanks again for the recommendation, and we can’t wait to help you again soon!
Take care,
Emma
5 star service as always with Sheffield…
5 star service as always with Sheffield Northgate. Van service by Ricky cant fault anything.
March 27, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Good Afternoon,
Thank you for taking the time to leave such great feedback. It’s fantastic to hear that your experiences with the Sheffield team continue to meet your expectations. Consistency is something we really strive for, so it’s rewarding to know that this has been your experience time and again.
Ricky will be pleased to hear your comments. Delivering work to a high standard and making sure everything runs smoothly is something the branch takes pride in. We truly appreciate your continued support and look forward to assisting you again in the future.
Take Care,
Emily
Fantastic service great friendly staff
March 26, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Adam, thank you for your fantastic review!
We’re delighted to hear you had such a positive experience and found our team friendly and helpful. Feedback like yours really motivates us to keep delivering great service.
We appreciate you taking the time to share your thoughts and look forward to welcoming you back soon!
Take care,
Imogen
Van in for MOT.
Van in for MOT.. as electric needed 2 days possibly more so temp hire van given obviously better then my van... had to keep it longer as on leave but no problem.. Emma lovely n helpful.. thanks all
March 24, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Ian, thank you for your wonderful review!
We’re glad to hear that your MOT experience went smoothly and that having a temporary hire van helped make things easier while your electric van was in for service. It’s great to know that Emma was lovely and helpful—she’ll be thrilled to hear your kind words!
We really appreciate your feedback and look forward to assisting you again in the future.
Take care,
Imogen
5-Star Service at Northgate Sheffield – Efficient & Professional.
I can’t recommend the team at Northgate Vehicle Hire in Sheffield enough. Emma contacted me on Monday to organize a service for 8:00 AM the very next day.
Upon arrival, I was met by Emma, who went above and beyond by offering me a coffee and showing me to a quiet office area in reception. This was a lifesaver, as it allowed me to get set up on my laptop and catch up on some work while I waited.
The turnaround time was incredible—Oliver took my van back for servicing and had it returned to me under 45 minutes
What more can I say? Impeccable service, a great atmosphere, and a team that actually values their customers' time. Always a pleasure doing business here.
March 24, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi there, thank you so much for your fantastic review!
We’re absolutely delighted to hear about your experience with the team at Northgate Vehicle Hire in Sheffield. It’s great to know that Emma got everything organised so quickly and made you feel welcome and comfortable on arrival—having a quiet space to work can make all the difference.
We’re also really pleased to hear that Oliver turned your van around so efficiently. Providing a fast, seamless service while valuing our customers’ time is exactly what we aim for, so your feedback means a lot to us.
We’ll be sure to pass on your kind words to Emma and Oliver—they’ll be thrilled to hear them!
Thanks again for your continued support, and we look forward to welcoming you back soon.
Take care,
Imogen
Thanks Lisa!
Lovely girls in the office when you come in, Lisa was there offered me a drink and has a laugh with me, got me the techs i needed for the job! Thanks Lisa!
March 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Zoe, thank you so much for your kind review!
We’re really glad to hear you had such a positive experience when you arrived, and that Lisa made you feel welcome — offering a drink and a friendly chat always goes a long way! It’s great to know she was able to get everything arranged for you quickly as well.
I’ll be sure to pass your lovely feedback on to Lisa and the rest of the team — they’ll really appreciate it.
Thanks again for taking the time to share your experience, and we hope to see you again soon!
Take care,
Imogen
ricky did a great job
March 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Jack, thank you for taking the time to leave us a review.
We're really pleased to hear that Ricky did a great job. I’ll be sure to pass your kind feedback on to him — it will be greatly appreciated.
Thanks again for your support, and we look forward to helping you again in the future.
Take care,
Imogen
Van service
I had my van booked in for a service. Friendly staff, answered all questions I had asked. I definitely recommend coming here.
March 9, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Nathan, thank you for the great review! ⭐
We’re really glad to hear the team were friendly and able to answer all your questions while your van was in for its service. It’s great to know you’d recommend us — that means a lot!
Thanks for sharing your experience, and we look forward to welcoming you back again! 😊
Take care,
Emma
Arrived 1 hour early for an…
Arrived 1 hour early for an appointment, they got us booked in and work done straight away
March 9, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Matti, thanks so much for your great review!
We're really glad you arrived early and that our team was able to get you booked in and the work completed straight away. We always try our best to be as flexible and efficient as possible, so it's great to hear that it made your visit a positive one.
We appreciate you taking the time to share your experience and look forward to seeing you again in the future!
Take care,
Imogen
Family atmosphere
Hi ,
Phoned northgate sheffield branch regards a puncture on my vehicle, and I spoke with a vehicle technician called Joe , he was very helpful and made sure i was OK, also gave great advice, plus when at the reception, it felt very warm and welcoming, great family atmosphere, very good team 👍👍👍
February 26, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Jason, thank you so much for your fantastic review!
We’re delighted to hear about your positive experience with our team at Northgate Vehicle Hire in Sheffield. It’s great to know that Joe was able to support you with helpful advice and make sure you were well looked after — we’ll be sure to pass your kind comments on to him.
We’re also really pleased that you felt welcomed by the reception team. Creating a warm, friendly atmosphere is something we truly value, so your feedback means a lot to us.
Thanks again for taking the time to share your experience — we really appreciate it! 👍
Take care,
Imogen
Brought van in for a recall and service…
Brought van in for a recall and service which was carried out by Ricky. Carried out the works swiftly and efficiently ensuring my van was returned safe to drive. Very happy with my experience.
February 18, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Joseph, thank you for your fantastic review!
We’re delighted to hear that Ricky carried out the recall and service swiftly and efficiently, and that your van was returned to you safe and ready to go. I’ll be sure to pass your kind comments on to him.
It’s great to know you were very happy with your experience — we really appreciate you taking the time to share your feedback!
Take care,
Emma
Service with a smile
Great from start to finish desk staff really welcoming and help full offering a drink
Jordan did the service on the van fixed everything didn’t have to wait too long before I was back on the road would recommend
February 17, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Dean, thank you for such a fantastic review!
We’re so pleased to hear that you felt welcomed by our desk team — offering a friendly face (and a drink!) is all part of making your visit as comfortable as possible.
It’s also great to know Jordan got everything sorted efficiently and had you back on the road without too much waiting around. We understand how important your time is, so that’s brilliant to hear.
We really appreciate the recommendation and look forward to seeing you again in the future!
Take care,
Imogen
Delightful experience
Absolutely wonderful staff, very welcoming and helpful. Got straight on the issues with the van and booked in for service whilst there too
February 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Daniel, thank you so much for your fantastic review!
We’re delighted to hear that the team made you feel so welcome and were quick to get on top of the issues with your van. It’s great to know they were able to arrange the service there and then to keep everything moving smoothly for you.
We really appreciate you taking the time to share your experience — it means a lot to the whole team!
Take care,
Imogen
Emma the ⭐
Hi Emma at Northgate Sheffield, I just wanted to send a quick note to say a huge thank you for all your help recently. As always, your customer service is absolutely fantastic. It makes such a difference working with someone so reliable and helpful—I really appreciate it!
February 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Siam, thank you so much for your wonderful feedback!
We’re delighted to hear how pleased you are with the support from Emma at our Northgate Sheffield branch. She consistently goes above and beyond to provide reliable, helpful service, so your kind words will mean a great deal to her.
It’s always our aim to make things as smooth and straightforward as possible, and we’re so pleased that Emma continues to make such a positive difference. Thank you again for taking the time to share your experience — we truly appreciate it!
Take care,
Imogen
Emma is a legend of service
Emma is a legend of service. Always helpful and cheerful.
The difference in the quality of this branch is impressive since the change of management. It's never a choice to be off the road for maintenance or repairs but it has become far less of a chore now.
February 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Chris, thank you so much for such an amazing review!
“Legend of service” — what a compliment! We’re absolutely delighted to hear how helpful and cheerful Emma has been. She truly cares about delivering a great experience, so your kind words will mean a lot to her.
It’s also fantastic to hear that you’ve noticed such a positive difference since the change of management. We know being off the road for maintenance or repairs is never ideal, so it’s great to know the team is making the process smoother and far less of a chore.
We really appreciate you taking the time to share your experience — thank you!
Take care,
Imogen
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