Been dealing with Sheffield for a number of years now, all the team both Rental and Workshop are excellent, but especially Emily. Nothings to much trouble, and always finds a solution to a problem no... See more
Company replied
Location
Switch locationNorflex House Sheffield Airport Business Park, Europa Link, S9 1XU Sheffield, South Yorkshire, GB
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See what reviewers are saying
Was quick and simple to drop off the hired van. We even got given some free coffees while the van was checked over. Jo on reception was especially friendly and helpful when we arrived
Company replied
What great experience went into my local Northgate to book my hire van in to have slow puncture repair. Reception team and Jordan the engineer arranged for the repair to be done straight away.... See more
Company replied
Dropped into Northgate Sheffield without a booking and was served by Jo, Jo quickly had Jordan (Vehicle Tech) take a look at my issue within a couple of minutes. No complaints, always well look... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Norflex House Sheffield Airport Business Park, Europa Link, S9 1XU, Sheffield, South Yorkshire, United Kingdom
- 0114 243 5888
4.9
Excellent
357 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Northgate Vehicle Hire - Sheffield
Hello Owen, thanks for sharing your experience! ✨
We’re delighted our team made your visit friendly and hassle-free. That’s exactly the kind of service we love to provide at Northgate!
Thanks for choosing us!
Take care,
Emma
Nice coffee setting area also staff…
Nice coffee setting area also staff making you welcome
February 6, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Nigel, thanks for your 5-star feedback!
We’re glad you enjoyed our coffee area and felt welcomed by the team. That’s exactly the kind of experience we aim to provide at Northgate! ☕
Thanks for choosing us!
Take care,
Emma
Happy with experience at Northgate…
Happy with experience at Northgate Sheffield, Jordan sorted the issue promptly
February 5, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Daniel, thank you for your feedback!
We’re really pleased to hear you were happy with your experience at Northgate Sheffield and that Jordan was able to sort the issue promptly for you.
We’ll be sure to pass on your kind words to him. Thanks again for taking the time to leave a review, and we look forward to helping you again in the future!
Take care,
Imogen
Jordan was great and had my van fixed…
Jordan was great and had my van fixed in no time at all, great service by all who I dealt with.
January 28, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Gary, thank you for your kind words!
We’re thrilled to hear that Jordan got your van fixed so quickly and that you had a great experience with the whole team.
We really appreciate your feedback and look forward to helping you again in the future! 😊
Take care,
Imogen
Reply from Northgate Vehicle Hire - Sheffield
Hi Andrew, thank you so much for your kind words! 😊
We’re really glad you had a great experience, and we’ll always do our best to keep that friendly face waiting for you.
Hope to see you again soon!
Take care,
Imogen
3rd sep till 25 jan for minor repairs, and still brokeunsuitable van as replacement
Took works van in for mot,service,minor repairs,lots of excuses,parts changed that imo were changed for the sake of it,,, found they couldnt repair it fully and dumped it off elswhere for repair ( the faults wernt there when i took it in) so all in all 4.5 MONTH to fix something i could have done in 2 days,,, also the rental was very unsuitable ..been told rubbish all the way through,been messed about,they even lost it once,,, never ever seen service so bad EDIT now upon collection, it pulls to the left and despite new sesors,bumper n fittings THEY STILL DO NOT WORK ,plus the oil n coolant was low after the "service"#2 wk later, plastic sump guard fell off, not fitted correctly,, no reply from complaints,,, ,,its a work van,, if u want to lose work, use northgates.edit 2 someone rang me after this, to " educate " me how good the staff were, no real apology" their techs couldnt make a burger in maccy d,s never mind fix a van
January 25, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Dave, thank you for taking the time to share your experience.
We’re very sorry to hear about the frustration and inconvenience you’ve described — this is certainly not the level of service we aim to provide. We appreciate how disruptive the delays, communication issues, and vehicle arrangements have been, and we apologise for the impact this has had on you.
Your feedback is taken seriously and will be reviewed internally so we can understand what went wrong and improve going forward. If you would be willing to discuss this further, we’d welcome the opportunity to look into your case in more detail — please contact our customer services team directly.
Once again, we’re sorry for your experience and thank you for bringing this to our attention. If you wish to raise the issues further, please contact customer.services@northgate.co.uk.
Take care,
Imogen
Mason was great efficient
Mason was great efficient, Emma friendly as always.
January 19, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Andrew, thank you for your lovely feedback!
We’re glad to hear that Mason was efficient and that Emma was as friendly as always.
It’s great to know our team made your experience a positive one — we’ll be sure to pass on your kind words!
Take care,
Imogen
Good Emma was nice and friendly same as…
Good Emma was nice and friendly same as them all in the office
January 16, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your kind feedback!
It’s great to hear that Emma made you feel welcome and that the entire office team was friendly and helpful. Creating a positive and approachable experience for our customers is really important to us, so your comments are truly appreciated.
Thank you for choosing Northgate. We hope to assist you again soon.
Take care,
Emma
Fantastic service
Fantastic service , fast, efficient. Emma on reception excellent and friendly, went the extra mile for me today 😊
January 16, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi James, thank you for taking the time to leave such lovely feedback!
We’re delighted to hear that you received fantastic service and that everything was fast and efficient. It’s especially great to know that Emma on reception made such a positive impression and went the extra mile for you — she’ll really appreciate your kind words 😊
Thank you for choosing Northgate. We look forward to supporting you again in the future.
Take care,
Emma
Reply from Northgate Vehicle Hire - Sheffield
Hi Jack,
Thank you for taking the time to share your feedback. We’re really pleased to hear that your visit went so smoothly and that everything was taken care of quickly. Jordan will be delighted to know his efforts made a positive impression.
We appreciate your support and are always here if you need any help again in the future.
Thanks again,
Emily
Martin was a great help after my van…
Martin was a great help after my van got broken into got me back on the road in no time
December 10, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Adam, thank you for taking the time to leave a review!
We're sorry to hear about the break-in, but we're really glad Martin was able to step in and get you back on the road so quickly. Your feedback means a lot, and we’ll be sure to pass your praise on to him.
Thanks again for your kind words! 🚐✨
Take care,
Imogen
Fast efficient service thank you mason…
Fast efficient service thank you mason and Emma
December 9, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Sean,
Thank you for leaving such thoughtful feedback. We’re really pleased to hear that your visit was handled so smoothly from start to finish. Providing a quick and reliable service is something we take great pride in, and it’s wonderful to know that it came across so clearly.
Mason and Emma will be delighted to hear your comments. They both work hard to make sure every customer feels supported and well looked after, so your recognition means a great deal.
We truly appreciate you choosing us, and if there’s ever anything more we can assist with, please don’t hesitate to get in touch.
Thanks again,
Emily
From the first phone call to collect…
From the first phone call to collect and dropping the van back off Emma on the desk was very helpful any questions I had she answered no hassle
December 3, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Stephen, thank you so much for taking the time to share your experience!
We’re really pleased to hear that Emma was so helpful from start to finish — we’ll make sure your kind words are passed on to her.
It’s great to know that everything went smoothly and that your questions were answered with ease. We truly appreciate your feedback and look forward to welcoming you again in the future!
Take care,
Imogen
Emma and Ricky (technician) were…
Emma and Ricky (technician) were amazing- short wait for my van. Speedy and professional x
November 27, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi there, thank you so much for your lovely review!
We're really happy to hear Emma and Ricky were able to help and get your van sorted quickly. Your kind words mean a lot to the team.
Thanks for choosing us! 😊🚐✨
Take care,
Imogen
Amazing Emma.
⭐️⭐️⭐️⭐️⭐️ Review for Northgate Vehicle Hire Sheffield
Walking into Northgate Sheffield felt less like a vehicle hire depot and more like stepping into a saga. There she was: Emma — a bubbly, mature, Viking-plaited hair goddess whose charm and charisma could melt even the harshest of creatures. Forget customer service, this was customer sorcery.
Yes, I had to wait a little while for my van, but honestly, the wait was worth it. Emma’s dedication, professionalism, and sheer charisma turned what could have been a dull pause into a masterclass in how to make customers feel valued. If charisma were horsepower, Emma would be driving a supercar.
Now, onto the van itself: I came in for a recall on my electric van and was handed a like-for-like replacement. Except — plot twist — the replacement was better than the one I drive daily. Spacious, spotless, tidy, and smooth. It was like Northgate had secretly upgraded me into the VIP lane.
My only criticism? The coffee machine. Please, Northgate, I beg you — upgrade it. Emma can charm the frost off a glacier, but even she can’t make that coffee taste like anything other than a medieval punishment.
All in all, this was a brilliant experience. Emma deserves a crown, the van deserves a fan club, and the coffee machine deserves retirement.
Signed,
Danny — AKA, Kiosk Kev, from I’m A Celebrity… Get Me Out of Here!
There once was a goddess named Emma,
Whose charm burned as bright as a tremor.
She gave me a van,
Far better than planned,
But the coffee? A tragic dilemma!
November 26, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Danny (aka Kiosk Kev!),
Thank you for what might just be one of the most entertaining and memorable reviews we’ve ever received! ⭐️⭐️⭐️⭐️⭐️
We’re absolutely thrilled to hear that your visit to Northgate Sheffield turned into an epic saga worthy of its own series — and we couldn’t agree more about Emma. Her energy, professionalism and legendary customer care are exactly what makes the branch shine, and your words will mean the world to her. We’ll make sure she sees every poetic line (including the limerick!).
We’re also glad the like-for-like replacement exceeded expectations — we do like to sneak customers into the VIP lane when we can. As for the coffee machine… message received. Loud and clear. Repeated. Echoing through the halls. Let’s just say your review may have accelerated its journey toward a well-earned retirement.
Thanks again for taking the time to share such an incredible review — and for making us smile from start to finish.
Also, I cant wait to show Emma the lovely poem you have written for her!
Take care,
Imogen
Luke is a star
Dealt with luke and got to say the customer service was brilliant. Highly recommend.
November 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi there, thank you so much for your great review!
We're delighted to hear that Luke provided brilliant customer service and that you’d highly recommend us 😊. We’ll be sure to pass your kind feedback on to him.
We really appreciate your support and hope to assist you again in the future!
Take care,
Imogen
Absolutely fantastic service
Absolutely fantastic service. Van was booked in for a service on the wrong date and I was told the day after.
Emma and Emily at the Sheffield branch sorted it straight out and managed to squeeze us in despite being the wrong day.
November 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Kyle, thank you so much for your fantastic feedback! 🚐✨
We’re really pleased to hear that Emma and Emily at our Sheffield branch were able to get everything sorted for you so quickly. We’ll be sure to pass on your kind words to them — they’ll be delighted to know they made a difference.
We really appreciate you taking the time to share your experience!
Take care,
Imogen
Emma Northgate Sheffield
Emma brilliant customer service and very helpful. A great laugh aswell . Come to Northgate Sheffield if you want to hire a car etc. 5 star service every time
October 29, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Anthony, thank you for the amazing 5-star review!
We’re so glad to hear Emma made your experience such a positive (and fun!) one — she’ll be thrilled to know her great sense of humour and helpful service stood out.
We really appreciate your recommendation for Northgate Sheffield and look forward to seeing you again soon!
Take care,
Imogen
Emma was a star
Emma was a star, great personality, very helpful, accomadating and kept me up to date on the status of my vehicle. Free lolly did not sway my review! 😁
October 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Paul, thank you for the fantastic review!
We’re so pleased to hear Emma took such great care of you — she’ll be thrilled to know her friendly approach and regular updates made a difference. (And we promise the free lolly was just a sweet bonus! 😄)
We really appreciate your kind words and look forward to helping you again in the future.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Sheffield
Hi Connor, thanks so much for letting us know you’d like to be kept informed!
We’ll make sure to keep you updated every step of the way.
Just give us a shout anytime. Thanks again for being such a supportive customer.
Take care,
Imogen
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