My delivery was carried out by Ian he was smart and polite a good firm hand shake .He then went on to explain on the other services the company offers very thoroughly and not in a dull way overall a v... See more
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See what reviewers are saying
Arrived without notice and spoke to Lara who was helpful and resolved the issue efficiently and friendly. She even made me a coffee. Thank you
Company replied
I was dealing with a very nice , honest lady called Semande who kept me informed throughout the whole time fords had my truck due to some warrenty issues , she was an absolute star 🌟 also ducky sorte... See more
Company replied
Cheryl and her assistant Lara were incredibly helpful. They have offered a quick service to allow me to get back to work. I would definitely recommend them.
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Mid Kent Business Park, ME6 5UA, Snodland, Kent, United Kingdom
- 01634 244400
4.7
Excellent
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional
Very professional. The staff member David was very helpful and professional.
May 15, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Samuel, thank you for your kind review!
We’re so pleased to hear you had a positive experience with us. David will be delighted to know his helpful and professional service made such a great impression.
We really appreciate your feedback and look forward to welcoming you again in the future!
Take care,
Imogen
Nice helps man called David dropped the…
Nice helps man called David dropped the car off went through everything and made sure I was happy with everything before he left .
May 15, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Robert, thank you for your kind feedback!
We’re so pleased to hear that David provided such helpful service and took the time to make sure everything was explained clearly and that you were completely happy before leaving.
We’ll be sure to pass along your lovely comments to him. We truly appreciate your support!
Take care,
Imogen
The staff have been very helpful with…
The staff have been very helpful with all the needs and sorted everything out for me
May 12, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Simon,
We appreciate the time taken to share your experience with us. Northgate are really pleased to hear that the Snodland team were able to support you and make sure everything was taken care of smoothly. Providing helpful and reliable assistance is something we work hard to deliver, so it’s great to know this came across during your visit.
Your feedback is greatly appreciated and will be shared with the team. If there’s ever anything more we can help with in the future, we’ll be more than happy to assist.
Thanks again,
Emily
Another great experience and high…
Another great experience and high service levels , on time and friendly , special mention to Spencer and Graham,
Fantastic job
May 1, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Darren, thank you for your fantastic review!
We’re really pleased to hear you had another great experience and that everything was on time and delivered with friendly service. Spencer and Graham will be delighted to receive a special mention—I’ll be sure to pass your kind words on to them.
Thanks again for your continued support.
Take care,
Imogen
Fake good reviews then when I give true…
Fake good reviews then when I give true ones it gets taken off there website. No point giving reviews they take them off main good reviews done be workers as get bonus too do so
April 17, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Steven. Thank you for taking the time to share your feedback. We’re sorry to hear that you feel this way about the review process, and we understand how frustrating this must be.
We would like to reassure you that reviews are not removed without reason, and any moderation is carried out in line with the platform’s guidelines to ensure authenticity and fairness for all users.
To allow us to look into your concerns further, please can you email customer.services@northgate.co.uk
with more details of your experience. We can then review this in more detail and ensure your feedback is fully considered.
Once again, we’re sorry to hear of your concerns and hope we can help address this for you.
Helpful and friendly
Lara is a lovely lady who went above and beyond to help me at the snodland branch. Happy, polite and professional.
April 17, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Kenny, thank you for your lovely review!
We are so pleased to hear that Lara went above and beyond when helping you during your visit at our Snodland branch. She will be so pleased to hear this!
We look forward to working with you in the near future.
Take care,
Imogen
Good service
Cheryl and Laura very help and nice, booking in process easy and straight forward
April 17, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi there, thank you for your lovely feedback!
We're delighted to hear that Cheryl and Laura were helpful and made your experience a positive one.
It’s great to know you found the booking-in process easy and straightforward too—that’s exactly what we aim for. We’ll be sure to pass your kind words on to them both.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future!
Take care,
Imogen
Came into Northgate Snodland today to…
Came into Northgate Snodland today to get a bulb changed, Cheryl and Kayleigh were both at the reception desk and they were both exceptionally polite, friendly and extremely helpful, I have this van for business use and have on the past had to deal with other hire companies but never had a positive experience with other companies and specifically requested a Northgate van for the above reasons plus the fact they replaced the build in a matter of minutes. I can’t recommend the company enough and a big thank you to Kayleigh and Cheryl for being so helpful
April 14, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Katy, thank you for such a fantastic review!
We’re delighted to hear about your positive experience at our Snodland branch. Cheryl and Kayleigh will be so pleased to know their polite, friendly, and helpful service made such an impression—they really do go above and beyond for our customers.
It’s especially great to hear that you’ve chosen Northgate based on your past experiences and that we’ve been able to deliver the level of service you expect. Getting you back on the road quickly is always a priority, so we’re glad the team could sort the issue in just a few minutes.
We truly appreciate your recommendation and your continued trust in us. Thanks again for taking the time to share your feedback!
Take care,
Imogen
Company Account
We operate a large repairs contract and have recently renewed part of the fleet. Kayley and the team great in organising an area for the the team to carry this out. on the lead up to the exchange, they kept us updated on the delivery. We always have vehicles that have repairs and services needed and again Kayley and the team meet expectations on service.
March 30, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Russell, thank you for taking the time to share your experience!
We’re delighted to hear that Kayley and the team were able to support you smoothly throughout your fleet renewal. Making sure everything is well organised and keeping you updated every step of the way is something we take great pride in, so it’s fantastic to know this made a difference.
It’s also great to hear that our team continues to meet your expectations when it comes to ongoing repairs and servicing—we know how important it is to keep your vehicles on the road.
We’ll be sure to pass on your kind feedback to Kayley and the team. Thanks again for your continued trust and partnership!
Take care,
Imogen
These girls in this local branch where…
These girls in this local branch where amazing and so helpful in exchanging my Van for a different LARA /KAYLEY /CHERYLL
March 27, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Don, we really appreciate you taking the time to share this!
It’s great to hear the team were able to sort the van exchange for you without any hassle and make the experience a positive one.
We’ll make sure Lara, Kayley, and Cheryll see your feedback — it’ll mean a lot to them! 🙌
Thanks again for your support, and we hope to see you again soon. 🚐✨
Take care,
Emma
The guys that delivered the car were…
The guys that delivered the car were great. They were polite, courteous and knowledgeable.
The only reason I gave 4 not 5 stars, was the car.
The clutch needs adjusting, the biting point was so high it made the driving experience tiring and hard work.
March 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Barry, thank you for taking the time to share your feedback with us.
We’re really pleased to hear that our delivery team made such a positive impression — I’ll be sure to pass on your kind comments about their professionalism and helpfulness.
I’m sorry to hear about the issue you experienced with the clutch. That’s certainly not the standard we aim to provide, and we appreciate you bringing it to our attention. Please don’t hesitate to get in touch with us directly so we can look into this for you and arrange any necessary checks or adjustments.
Thanks again for your honest feedback — it really helps us improve.
Take care,
Imogen
I must admit that Northgate Snodland…
I must admit that Northgate Snodland are so helpful and led by keyliegh the team are extremely helpful and willing to help
I would recommend this branch for any hire or repair
Extremely helpful and a happy service
Thank you
Dave
March 12, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Dave, thank you for taking the time to leave such a kind review.
We're really pleased to hear that you’ve had such a positive experience with the team at Snodland. It's great to know that Keyleigh and the team were so helpful and provided the friendly service we always aim to deliver.
Your recommendation means a lot to us, and we truly appreciate your support. I’ll be sure to pass your kind comments on to the team — they’ll be delighted to hear them.
Thanks again, and we look forward to helping you again in the future.
Take care,
Imogen
First class service
First class service.
Delivered and picked up by Spencer and lee. On time with no fuss. Very helpful
March 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi James, thank you for the fantastic review! ⭐
We're really pleased to hear that Spencer and Lee provided a first-class service and made the delivery and collection smooth and hassle-free. Being on time and helpful is exactly the level of service we aim to provide, so it's great to know the team delivered on that.
We really appreciate you taking the time to share your feedback, and we’ll be sure to pass your kind comments on to Spencer and Lee. We look forward to assisting you again in the future! 🚚
Take care,
Emma
Excellent service
I am a fleet co-ordinator and work closely with Northgate Snodland on a daily basis. I have always found communication to be excellent, anything I ask seems to be no trouble and they sort out anything needed in a timely manner. Workshop and rental are always helpful giving regular updates and allowing our drivers to carry on their days work with little disruption.
March 5, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Chloe, thank you for taking the time to leave such a thoughtful review.
We’re really pleased to hear that your experience working with the team at Snodland has been so positive. It’s great to know that the communication, support from the workshop and rental teams, and the regular updates help keep everything running smoothly for you and your drivers.
We truly appreciate your continued partnership and look forward to supporting you going forward.
Take care,
Imogen
Lara is efficient and professional
Lara is efficient and professional
February 17, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Jez, thank you for your lovely feedback!
We’re delighted to hear that Lara provided such efficient and professional service. She takes great pride in what she does, and it’s wonderful to see her efforts recognised.
We’ll be sure to pass your kind words on to her — I know she’ll really appreciate it. Thanks again for taking the time to share your experience!
Take care,
Imogen
We've been using Northgate for 4 years…
We've been using Northgate for 4 years now and have a large fleet which can be challenging to manage. It's vital that our drivers remain operational and on the road at all times. The team at the Snodland branch always provide an exceptional service in supporting our requirements and working closely with us to ensure vehicles are maintained and rental vehicles are provided in a timely manner to reduce the impact the downtime could have on our business. Jesse Simpson (Branch Manager), Kayley Lacey (Rental Manager), Hayley Skerritt (Key Account Manger) and the rest of the branch and mobile teams always strive to provide a high level of service and nothing is too much trouble. I would be happy to recommend Northgate to anyone, and look forward to continue using their services in to the future.
February 16, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi John, thank you so much for taking the time to share such a detailed and thoughtful review — and for your continued partnership over the past four years.
We completely understand how critical it is to keep your drivers operational and your fleet on the road, especially when managing a large operation. It’s fantastic to hear that our Snodland branch has been able to support you in maintaining uptime and minimising disruption to your business.
We’ll be sure to pass on your kind words to Jesse, Kayley, Hayley, and the wider branch and mobile teams. It means a great deal to know their hard work is making a real difference.
We look forward to supporting your fleet for many years to come!
Take care,
Imogen
Jesse at Northgate Snodland transformed…
Jesse at Northgate Snodland transformed our experience with Northgate, any issues or areas we need support with he is more than happy to help which has given us some peace of mind!
February 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Chloe, thank you for sharing your lovely review with us!
We are thrilled to hear that Jesse at our Snodland depot was able to provide excellent service which has gained your trust with us! I am sure he will be so happy to hear about your feedback.
Thanks again 🙂
Take care,
Imogen
HELPFUL
Dealt with Semande at Northgate Snodland who was very helpful and considerate and a pleasure to discuss our needs as a company
January 16, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Colin, thank you for sharing your feedback with us!
We’re delighted to hear that Semande at our Northgate Snodland branch was so helpful, considerate, and a pleasure to work with. It’s great to know they took the time to understand and discuss your company’s needs.
We really appreciate your kind words and look forward to continuing to support you and your business in the future 😊
Take care,
Imogen
Kayley Lacey - Having worked alongside Northgate for…
Having worked alongside Northgate for some time, we have built a great working relationship with Snodland, especially Kayley Lacey and the team.
She always manages to pull a van out of the hat if needed!!! Great work Kayley 👏👏
November 6, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Jacqueline, thank you so much for your fantastic review!
We’re really pleased to hear about the great relationship you’ve built with our Snodland team. Kayley and the team will be thrilled to know their hard work and can-do attitude have made such a positive difference. We’ll be sure to pass on your kind words — they’ll definitely make their day!
Thanks again for your continued partnership. We look forward to supporting you for many more miles ahead!
Take care,
Imogen
Wonderful Customer Services
Our logistics driver had quite a horrific accident in a Northgate Vehicle. There customer services has been great in particular I have been speaking with Debs who has gone above and beyond to help. We really appreciate all her effort especially at a very stressful time.
October 14, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Nicole, thank you so much for taking the time to share your experience.
We’re deeply sorry to hear about the accident and understand how stressful such a situation can be. We’re glad to hear that Debs and our customer service team were able to support you during this difficult time. Your kind words mean a lot to us, and we’ll be sure to pass on your appreciation to Debs.
If you need anything further, please don’t hesitate to reach out. Wishing everyone involved a smooth recovery and better days ahead.
Take care,
Imogen
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