My delivery was carried out by Ian he was smart and polite a good firm hand shake .He then went on to explain on the other services the company offers very thoroughly and not in a dull way overall a v... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Arrived without notice and spoke to Lara who was helpful and resolved the issue efficiently and friendly. She even made me a coffee. Thank you
Company replied
I was dealing with a very nice , honest lady called Semande who kept me informed throughout the whole time fords had my truck due to some warrenty issues , she was an absolute star 🌟 also ducky sorte... See more
Company replied
Cheryl and her assistant Lara were incredibly helpful. They have offered a quick service to allow me to get back to work. I would definitely recommend them.
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Mid Kent Business Park, ME6 5UA, Snodland, Kent, United Kingdom
- 01634 244400
4.7
Excellent
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After having issues with my rental…
After having issues with my rental today and needing to be back on the road as quick as possible Senami went above and beyond to make this happen. She was super helpful and I think she’s a great asset for the team
September 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi there, thank you for your kind words!
We’re so glad to hear that Senami went above and beyond to get you back on the road quickly. She truly is a fantastic member of our team, and we’ll be sure to pass your compliments on to her.
If you ever need any further assistance, don’t hesitate to reach out. Thanks again for choosing us!
Take care,
Imogen
Absolute fabulous service from start to…
Absolute fabulous service from start to finish had my lead van delivered and it’s been 10 days and my new van is ready very very professional and yet that special friendliness a breath of fresh air to find a company that still cares and has old fashion values the site was immaculate the reception was also immaculate
I am one very very happy customer
Many many thanks for all you help
Mr Bradley van-cliff
Bexhill on sea
August 22, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi there, thank you so much for your fantastic feedback!
We’re absolutely delighted to hear that you received such great service from start to finish. It’s wonderful to know that everything—from the van delivery to the warm, professional experience at the site—met your expectations.
We truly appreciate your kind words about the team, the site, and the values we aim to uphold. Hearing that you're a very happy customer means the world to us.
Thanks again for choosing us, and we’re always here if you need anything in the future.
Take care,
Imogen
Excellent service from Jesse and the…
Excellent service from Jesse and the team!
August 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Kevin, thank you so much for your wonderful feedback!
We’re thrilled to hear that Jesse and the team provided you with excellent service. We’ll be sure to pass on your kind words to them!
If you ever need anything else, don’t hesitate to reach out.
Take care,
Imogen
Best depot by far Snodland
If you’re in need of a vehicle I highly recommend to hire vehicles from Northgate using the Snodland depot.
The staff in this depot are absolutely amazing, so friendly and just can’t help enough.
Jesse and Noel assisted me in resolving our ongoing vehicle issue and managed to source and provide vehicles that other companies could not.
July 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Terry, thank you so much for your wonderful review!
We’re thrilled to hear that Jesse, Noel, and the whole team at our Snodland depot were able to provide such great service and help resolve your vehicle needs. It means a lot to us that you’d recommend Northgate, and we’re always here to support you whenever you need us.
Thanks again for your kind words — we look forward to assisting you again in the future!
Take care,
Imogen
Vehicle delivered to St Michael's…
Vehicle delivered to St Michael's hospice Hastings by Ian, fantastic professional service with a smile :)
July 14, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Kevin, thank you so much for your kind words!
Ian and the whole team are delighted to hear you appreciated the service—and the smile! 😊 We’re proud to support St Michael’s Hospice and look forward to helping you again anytime.
Take care,
Imogen
Hired Car
Northgate dropped hired car to me last week. They were very prompt and professional that I was very please.
Today gentleman ( DAL ) collected the off hired car after 7Day's was very polite and very professional. I would not hesitate to hire any vehicle again if i ever need to from Northgate.
June 26, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi there, thank you for your wonderful feedback!
We’re pleased to hear that both the delivery and collection of your hire car were handled promptly and professionally. We’ll be sure to pass on your kind words to Dal.
It means a lot to us that you would choose Northgate again for your vehicle needs, and we look forward to assisting you in the future!
Take care,
Imogen
Kayley and Senami really made the…
Kayley and Senami really made the difference at the Snodland branch , I had been offered a van from online ordering and been waiting ages past the date expected , which weren’t great for business, contacted Kayley within 2 weeks drove away from Snodland with a van and stress over thank you ladies for your help .
March 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for sharing your experience!
It's fantastic to hear that Kayley and Senami were able to turn things around for you at the Snodland branch.
We understand how frustrating delays can be, especially when it affects your business, but we're glad they were able to get you back on track so quickly.
We truly appreciate your kind words and are thrilled to hear you're stress-free with your new van.
Thank you for choosing Northgate.
Take Care,
Beth
Collection
The guy that collected the van today is always a joy to see as he is so cheerful.
Customer service is always on point.
He makes my day!
Alan
Project Manager
Nationwide Windows
Maidstone
March 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
That's wonderful to hear!
We're so glad our team member brought some positivity to your day.
Providing excellent customer service with a smile is what we strive for.
We'll be sure to pass on your kind words—thank you for your feedback! 😊🚐
We look forward to welcoming you back in the future.
Take Care,
Beth
GREAT SERVICE
I had occasion to visit Northgate in Snodland to have a service book updated from a former Kia vehicle on contract hire. It was specifically to guarantee its 7 year factory Warranty. I was met at the reception and handed over to the Customer Service Adviser named as Ducky. He then took my case to the Workshop Manager with the authentic information on the Vehicles service history and had the service booklet signed up.. I was very happy at the way my request was handled with professionalism and good customer facing service. Just the way i did in the past when i was in the trade.
March 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for taking the time to share your experience at Northgate Snodland.
We’re delighted to hear that Ducky and the team provided you with professional and efficient service, ensuring your request was handled smoothly.
It's always great to know that our team is delivering the level of customer service we strive for.
Your kind words are truly appreciated, and we’ll be sure to pass them on!
Thank you for choosing Northgate.
Take Care,
Beth
Had issue with van which is always…
Had issue with van which is always frustrating and never convenient. I was seen by Senami who assured me she would get a tech to look at the van and get me back to work as soon as she could. I was updated and not left just sitting in waiting and had a replacement van in no time. Very happy with service today 👍🏼
March 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your feedback!
We understand that vehicle issues are never convenient, so we’re pleased to hear that Senami provided you with a smooth and efficient service.
Keeping you updated and getting you back on the road quickly is always our priority.
We’ll be sure to pass on your kind words to Senami and the team.
Thank you for choosing Northgate.
Take Care,
Beth
Really nice guys
Really nice guys, collected vehicle and very friendly
February 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your kind words!
We're glad to hear that our team made the vehicle collection a positive experience for you.
We really appreciate you taking the time to leave your feedback and we look forward to welcoming you back in the future.
Take Care,
Beth
Lara at front desk had Exceptional…
Lara at front desk had Exceptional customer service with a cheeky smile even with it being extremely busy. she met my needs and sorted me out a more reasonable sized van.
February 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your kind words!
We're delighted to hear that Lara provided exceptional service, even during a busy time.
It's great to know she was able to meet your needs and find you a more suitable van.
We'll be sure to pass along your feedback—she’ll be thrilled!
We appreciate your support and look forward to welcoming you back soon.
Thank you for choosing Northgate.
Take Care,
Beth
Ian was very polite and helpful when…
Ian was very polite and helpful when delivering the van off and showed me all that was required.
February 21, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your kind words!
We're so glad to hear that Ian was helpful and polite during your van delivery.
We always strive to provide great service, and it's wonderful to know he made the experience a positive one for you.
Thank you for choosing Northgate.
Take Care,
Beth
Northgate Dartford are rubbish
Northgate Dartford are rubbish.
John at snodland excellent and very professional went above and beyond
February 21, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your feedback.
We're sorry to hear that your experience with Northgate Dartford didn’t meet expectations, but we're delighted that John at Snodland provided excellent service and went above and beyond for you.
We'll be sure to pass on your kind words to him!
Thank you for choosing Northgate.
Take Care,
Beth
Andy Mallard -
Andy Mallard -
We have worked with Andy (Snodland) for over 5-6 years and he has been phenomenal.
Smooth, resistant free person to work with. A problem solver working at the front line to say the least.
Just what you need. And just what we want.
Thanks Andy
March 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your fantastic feedback!
We're thrilled to hear how much you value working with Andy at Snodland.
His problem-solving skills and dedication truly make a difference, and we’re lucky to have him on the team.
We’ll be sure to pass on your kind words—he’ll really appreciate them! Thanks again for your continued support.
Thank you for choosing Northgate.
Take Care,
Beth
Great service once again from office…
Great service once again from office staff, Andy dealt with everything in a fast but very efficient manner once again! Thankyou.
February 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your kind words!
We're delighted to hear that Andy and the office staff provided you with great service once again.
Efficiency and customer satisfaction are our top priorities, and we truly appreciate your support.
We look forward to assisting you again in the future!
Take Care,
Beth
The whole team at snodland are amazing…
The whole team at snodland are amazing a always go out there way to help you, from Andy mallard at the front desk, who always greets us with a smile and friendly manner and get to work on the issue straight way, the young ladies, on the front desk also very helpful and friendly, Jesse the branch manager also there to listen and come up with a solution and always takes time to greet you when he knows your there, 5star service everytime
February 13, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your fantastic feedback, Trevor!
We're thrilled to hear that Andy, Jesse, and the entire team at Snodland have provided you with such great service.
They take pride in going the extra mile for our customers, and your kind words will mean a lot to them.
We truly appreciate your support and look forward to continuing to provide you with a 5-star experience every time! ⭐
Take Care,
Beth
Outstanding from the moment we arrived
Would just like to say how impressed we was with one of your team (ducky) out standing customer service can't fault him wow thank you so much
February 20, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your amazing feedback, Paul!
Its lovely to know when customers have had such a wonderful experience at the branch and we’re delighted to hear that Ducky provided outstanding customer service and made such a great impression.
We’ll be sure to pass on your kind words to him—he’ll really appreciate it!
Thank you for choosing Northgate, we look forward to welcoming you back in the future.
Take Care,
Beth
Vehicle delivered by Ian
Vehicle delivered by Ian, friendly and chatty, and pointed out faults honestly, couldnt ask fir a better service
February 20, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your leaving us a 5* ster review!
We're delighted to hear that Ian provided such a friendly and honest service. We always aim to be transparent and helpful, so it’s great to know you had such a positive experience.
We appreciate your support and look forward to assisting you again in the future!
Take Care,
Beth
Senami was very helpful and sorted…
Senami was very helpful and sorted everything out for me in a timely manner
Thank you Senami
February 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your kind words about your experience with the Snodland branch!
We're delighted to hear that Senami was able to assist you efficiently and provide great service.
We'll be sure to pass along your appreciation!
We look forward to welcoming you back again in the future.
Take Care,
Beth
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.