My delivery was carried out by Ian he was smart and polite a good firm hand shake .He then went on to explain on the other services the company offers very thoroughly and not in a dull way overall a v... See more
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Arrived without notice and spoke to Lara who was helpful and resolved the issue efficiently and friendly. She even made me a coffee. Thank you
Company replied
I was dealing with a very nice , honest lady called Semande who kept me informed throughout the whole time fords had my truck due to some warrenty issues , she was an absolute star 🌟 also ducky sorte... See more
Company replied
Cheryl and her assistant Lara were incredibly helpful. They have offered a quick service to allow me to get back to work. I would definitely recommend them.
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Mid Kent Business Park, ME6 5UA, Snodland, Kent, United Kingdom
- 01634 244400
4.7
Excellent
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ian who collected my vehicle was great
Ian who collected my vehicle was great! Very friendly and efficient!
February 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your kind words, May!
We're delighted to hear that Ian provided friendly and efficient service while collecting your vehicle.
We'll be sure to pass on your feedback as i am sure he will be delighted with your comments.
Thank you for choosing Northgate.
Take Care,
Beth
Polite and helpful
I had to drop off a hire van after having it for a while. Senami was very polite and helpful. She was also very patient whilst I transferred and organised every from the hire van to my van.
February 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for taking the time to share your experience.
We're delighted to hear that Senami provided polite, helpful, and patient service during your vehicle drop-off.
I'll be sure to pass on your kind words to her!
We truly appreciate your feedback and your business.
Thank you for choosing Northgate.
Take Care,
Beth
The Lovely Lady Debs saves the day…
The Lovely Lady Debs saves the day again! Always smooth transactions and dealings with Debs, Thanks soooo much!
January 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your kind words, Danny!
We're delighted to hear that Debs has once again saved the day for you.
She truly is fantastic, and we’ll be sure to pass on your appreciation.
We’re always here to ensure a smooth experience—thanks so much for your support.
Thank you for choosing Northgate.
Take care,
Beth
Having requested for a number of…
Having requested for a number of vehicles to have speed restrictors fitted whilst appreciating drivers are working shifts and working away from home i/we at SRE have found Semande to be extremely on the ball and very accommodating.......Superb Service 10/10
January 6, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your fantastic feedback, Gary!
We're so pleased to hear that Semande has provided you with such accommodating and efficient service, especially given the challenges of coordinating around drivers' shifts and schedules.
Your 10/10 rating means the world to us, and we'll be sure to share your kind words with the team at SRE.
We look forward to continuing to provide you with 5* service.
Thank you for choosing Northgate.
Take Care,
Beth
The wait time was amazing tea coffee…
The wait time was amazing tea coffee nice reception kayley was great and knew exactly what was needed to get me back on the road can't fault the service provided great place to break down thank you kayley and your team
January 20, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for your wonderful feedback, Scott!
We’re delighted to hear that you had such a positive experience with us despite the circumstances. It’s great to know that Kayley provided exceptional service and got you back on the road smoothly.
We’ll be sure to pass along your kind words to Kayley and the team—they’ll be thrilled to know their efforts made a difference. Thank you again for your kind comments, and we’re always here to help should you need us in the future!
Take Care,
Beth
Great customer service
Great customer service
Senami was very helpful
December 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Stephen, it's fantastic to hear that you've had such positive experience with Senami and our Snodland branch! Providing excellent customer service is a top priority for us, and we appreciate your acknowledgment of our efforts.
Thank you for choosing Northgate. Have a great Christmas!
Take care, Emma.
Senami was very professional and great…
Senami was very professional and great customer skills. Very happy with the after service on collecting my van.
December 13, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for sharing your positive experience, robert!
I’m thrilled to hear that Senami provided such professional service and demonstrated excellent customer skills.
It’s great to know you’re happy with the aftercare you received when collecting your van.
I am sure Senami and the team will be delighted with your comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Great service
Lara and Senami are a real asset to the team. From the workshop to the rental team, in all the years we have been dealing with them they have provided a great service.
December 9, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your glowing review about your visit to the Snodland branch.
It's truly rewarding to know that your encounter with Northgate has been so positive over the years and you have always received a 5* service from the staff.
Your choice to trust Northgate as your preferred vehicle provider means a lot to us, and we are committed to delivering high quality service to you consistently.
I am sure Lara and Senami will be thrilled with your comments!
We look forward to working with you for many more years to come, and we assure you that your satisfaction will remain our top priority. we really appreciate your feedback.
Have a fantastic Christmas 🎅
Take Care,
Beth Kell
Northgate Service
We hire vans from Northgate our local branch is Snodland (Kent). In the past we've received poor service. However, today its been brilliant, on Tuesday I rung to book an appointment and was offered one on Thursday great, the appointment was for 2pm. My driver got there a lot earlier, this wasn't a problem said Jessy we'll get in the workshop straight away an hour and an half later my driver was leaving the site he got back to base at 2pm. Long may this improvement continue.
December 5, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for sharing your experience with us Barry!
We're thrilled to hear about the great service you received at our Snodland branch, and we’re especially pleased Jessy and the team could accommodate your driver so efficiently.
It’s wonderful to know we’re making a positive impression and that your recent visit went smoothly.
Your feedback motivates us to continue delivering this level of service.
Thank you for giving us the opportunity to improve, and we look forward to welcoming you back again in the future.
Have a lovely Christmas 🎅
Take Care,
Beth Kell
Snodland Branch - Poor Service
I run a Fleet of over 100 and 90% of my Fleet is through Northgate.
Each time I need to use this branch for a delivery/collection I only get a resolution or even a response when I get my account manager Steve Edwards involved.
These errors must be costing Northgate so much money, as I can't be the only Fleet Manager with this issue who then requests credits back for loss of use of vehicles.
November 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for taking the time to share your feedback, Charlotte!
I completely understand your frustrations, especially with managing over 100 vehicles with us.
It’s disheartening to hear that your experience hasn’t met expectations so far, and I’d be more than happy to investigate this further for you.
If you could please provide more details about the issues you’re facing, along with the relevant vehicle registration details, and send them to customer.services@northgate.co.uk, I’ll look into this as soon as possible.
Thank you again for your review. Hopefully, we can work together to improve your experience going forward.
Take care,
Beth Kell
I was dealing with a very nice
I was dealing with a very nice , honest lady called Semande who kept me informed throughout the whole time fords had my truck due to some warrenty issues , she was an absolute star 🌟 also ducky sorted a replacement vehicle & stuck to his word when one became available. A massive thank u to Semande & ducky , I hope u all have a lovely Xmas x
November 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your wonderful feedback, Paul!
We're delighted to hear that Semande kept you well-informed and provided such a fantastic and attentive service she really has demonstrated our values 🌟
It's also great to know that Ducky went above and beyond and made sure you had a replacement vehicle as promised.
We’ll make sure to pass along your kind words to them both—they’ll be thrilled to hear this.
Wishing you a fantastic Christmas as well, and we look forward to welcoming you back in the future! 🎄😊
Massive thank you to Andy (ducky)…
Massive thank you to Andy (ducky) snodland not only did he help my partner sort out an issue with his van , he really has saved my partner he noticed he was struggling whilst sitting in his vehicle, he suffers severely with mental health problems and sat and chatted with ducky in his van . He really has saved him our family really can't thank him enough he gave my partner a list of numbers to call and get support from mind and mental health crisis team who have visited my partner without his help I don't think he would be able to get through his dark times , ducky also gave him his number and they chat once a week to check up and help him however he can ,what a genuine nice guy he can't do enough for us a true hero and credit to you're company once again please send our thanks from our family
October 15, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to leave such a wonderful review, Tracey! It is truly fantastic to hear that Andy has gone above and beyond and been able to help your partner. We very much hope that your partner continues to feel well and I have passed on your lovely feedback to our Snodland branch manager so that the efforts of Andy can be highlighted. We look forward to welcoming you back soon!
Take care,
Emma
Senami very nice
September 10, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your feedback, we are so pleased you had great service from our Snodland Branch.
If there is anything more we could have done to make this a 5* review please let us know, your comments are welcome.
Take care,
Beth Kell
Easy to talk to
Very straight forward, helpful, and quick as to arrange an interview date without any complications thanks to caroline’s help 👍🏻
September 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your feedback, Oscar!
We are pleased to hear that the Team at Snodland provided you with a helpful and friendly service.
Take Care,
Beth Kell
Senami is an absolute Dimond
Senami is an absolute Dimond
My van went in for service as parts took slightly longer to arrive. I was worried I wouldn't make my meeting. With no hesitation, she gave me another vehicle to make it off her own back. Very kind woman
August 2, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your feedback, it is so pleasing to hear the Team at Snodland were able to assist you and get you on the road again.
We look forward to working with you long into the future.
Take care,
Laura
Helpful and positive throughout.
Great people and extremely helpful- even if you’re not in the right department they are more than happy to assist in anyway they can! Caroline and Claire are two I would have to single out for being approachable and helpful in anyway they can either by phone or email- whole sight has seemed to be turned around in the last few months in a great direction.
July 31, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to share your positive review Richard.
We really appreciate your kind words about Caroline and Claire.
At Northgate, we take pride in our team's dedication to providing a friendly and helpful service, and it's wonderful to see that this has been reflected in your feedback.
I am sure Caroline, Claire and all of the team at Snodland will be over the moon to see your comments.
Thank you for choosing Northgate.
Take care,
Beth Kell
my company have been using Northgate…
my company have been using Northgate Snodlands for years , the service was slack , staff where stressed out and rude , but i must say it was a delight , the new Manager Jesse has turned things around and staff are very helpful and are eager please , used to dread going to Snodlands but Jesse and the team have turned it around ,
July 29, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Mark, thank you so much for your 4 star review!
We are delighted to hear that you were satisfied with the service provided from Jesse and his team at Snodland, we really value our customer's feedback and its amazing to hear that improvements have been achieved! I can assure you the team at Snodland will be so pleased to hear your response.
If possible, please let us know how we could make your experience a 5 star rating.
Take care,
Imogen
The staff are friendly and welcoming
The staff especially Craig and Claire were extremely helpful and welcoming, taking time to talk and make you feel welcomed.
July 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Peter, thank you so much for your 5 star review!
We are delighted to hear that Craig and Claire provided a fast and seamless service, we value our customers feedback so its great to hear this was delivered. I can assure you the team at Snodland will be thrilled to hear your feedback.
Once again thank you for your review!
Take care,
Imogen
I’ve spoken with Semande Amosu today…
I’ve spoken with Semande Amosu today regarding the repair work on my VW transporter she’s been extremely helpful and kept in contact with me to explain the process regarding the repairs of the wing mirror and service
July 1, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Keith, thank you so much for your 5 star review!
We are so pleased to hear that Semande and the team at Snodland were able to provide you with the customer service we strive to deliver! I can assure you he team at Snodland will be thrilled to hear your feedback.
We look forward to working with you long into the future.
Take care,
Imogen
Friendly service by all staff in…
Friendly service by all staff in general with special mention to Senami for always keeping me updated with regards to my vehicle collection. The waiting time could have been shorter but in the end lm happy with my brand new upgrade.
June 7, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Tina, thank you so much for your 4 star review!
We are so pleased to hear that you are satisfied with your experience at our Northgate Snodland depot, I can assure you Senami and the team at Snodland will be thrilled to hear about your experience.
Please let us know how we could make your experience a 5 star rating.
We look forward to working with you long into the future.
Take care,
Imogen
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