My delivery was carried out by Ian he was smart and polite a good firm hand shake .He then went on to explain on the other services the company offers very thoroughly and not in a dull way overall a v... See more
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See what reviewers are saying
Arrived without notice and spoke to Lara who was helpful and resolved the issue efficiently and friendly. She even made me a coffee. Thank you
Company replied
I was dealing with a very nice , honest lady called Semande who kept me informed throughout the whole time fords had my truck due to some warrenty issues , she was an absolute star 🌟 also ducky sorte... See more
Company replied
Cheryl and her assistant Lara were incredibly helpful. They have offered a quick service to allow me to get back to work. I would definitely recommend them.
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Mid Kent Business Park, ME6 5UA, Snodland, Kent, United Kingdom
- 01634 244400
4.7
Excellent
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Professional and friendly staff
Jesse and Senami in the branch made time to understand the issues I was facing with an older vehicle and to come up with a quick solution to the problem, great attitude and helpful approach which was greatly appreciated. Everyone on site was friendly and smiling during my time on site transferring my parts between vehicles.
May 17, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to leave such a fantastic review and for singling out Jesse and Senami, Jack.
Putting our customers first is what we do and I am delighted that they have demonstrated our ethos.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
The staff at the receptions are very…
The staff at the reception are very cordial and polite most especially miss senami.
April 30, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for taking the time to recognise our reception staff for their 5* customer service. I'll ensure your compliments are shared with them. We strive to create a welcoming environment for all our customers, and it's pleasing to know that our efforts are appreciated.
Take care.
Laura
Excellent service!
Always an excellent service whether it's in reception, the workshop, or a mobile engineer. The customer-facing team seem to always be in high spirits and the positive atmosphere is infectious. Special thanks to Senami who went the extra mile for me. Top team at a top branch!
April 17, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your lovely review, Jordan.
It's fantastic to hear that you experienced excellent customer service from the workshop and the rental desk whilst at the Snodland branch.
Recognising the hard work and dedication of the staff really means alot, and it's wonderful that you took the time to express your gratitude and provide such kind feedback.
If there is anything else we can help with, please feel free to reach out.
Thank you for choosing Northgate.
Take Care,
Beth Kell
The whole process of getting my hire…
The whole process of getting my hire van serviced ran very smoothly from start to finish. Great team at snodland.
April 17, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to leave such an excellent review, Hayden.
It is great to see that your experience with Northgate has been such a positive one and I am sure the team at Snodland will be over joyed to see your lovely comments.
If there is anything else we can do for you, please feel free to get in touch and we will be more than happy to help.
Take Care,
Beth Kell
Claire & Andrew are Great
Andrew and Claire in Snodland branch are so helpful. Updated us with the current condition of our van from the get go while it was in dealership for repairs. Recommend dealing with both of them as quick responses and very informed with all queries i had
February 9, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to leave such an encouraging review, Jaye.
While it can certainly feel like such a nightmare when a vehicle needs repairs, Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure Andrew and Claire will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Northgate Snodland
I have been collecting vehicles for the past year from Northgate Snodland as a driver for Engineius. The staff are always helpful and cheerful even when things don’t go to plan. Fantastic team. Well done
December 20, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to leave such a fantastic review, Kevin. I am certain that the team at Snodland will be over the moon to see your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Snodland branch Superb
Recently i have had various visits to the Snodland branch, the ladies on the front desk have been amazing, a fantastic service and delivered with a smile.
December 21, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to leave such an amazing review, Russell.
Putting our customers first is what we do, and I am pleased that the team at Snodland have demonstrated this. I am sure that they will all be delighted by your positive comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
A pleasure to deal with
We'd like to express thanks to Karan & Natalie (Dartford Branch) who continue to go above and beyond to assist us where they can. They're always very honest and straight up which is highly appreciated, they are a pleasure to deal with. FROG
December 5, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to leave such a lovely review
Michelle.
Putting our customers first is what we do, and I am thrilled to see that Karan & Natalie have demonstrated this ethos. I am sure they will be delighted to see your comments and will continue to offer the service Northgate promises.
If there is anything more we can help with in the future, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Beth Kell
Emma is a credit to your company full…
Emma is a credit to your company full of smiley, positive energy. Perfect customer facing person.
October 17, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your kind words about Emma.
We're delighted to hear that she has made such a positive impression and embodies the qualities of a perfect customer-facing person with her positive energy.
Your feedback is greatly appreciated, and I know Emma will be over the moon to hear such lovely feedback.
Thank you for taking the time to let us know about your wonderful experience and if we can help with anything else please get in touch, as we would be happy to help.
Take Care,
Bethannie Kell
Great Service from Workshop
We have been using Northgate for a number of years and have never encountered a problem until recently we have had an issue with vans being collected. However Andrew James was brilliant and solved this problem. He was on the case and kept me informed of what is happening. Thanks Andrew, I really appreciate your help!
October 10, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for taking the time to leave a review about your experience with Northgate.
It's great to hear that Andrew James was able to assist you with the issues you were experiencing, customer service and support are essential, and it sounds like Andrew provided excellent service by addressing your problem and keeping you informed throughout the process. I am sure he will be really happy to hear this feedback.
If we can offer any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care,
Beth Kell
Friendly,willing to help staff.
Friendly,willing to help staff.
Quick Service
Polite
Smiles all round
August 10, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to leave such a positive review.
Northgate's aim is to do all of the hard work, so our customers don't have to. I am delighted that our team at Snodland has demonstrated our ethos and I am sure that they will all be thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Bill was a top man very helpful…
Bill was a top man very helpful compared to the rest of less than helpful staff Bill is the best one there gets things done
July 28, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to leave such a positive review, Sam.
I am sure Bill will be thrilled to see your comments, but, if we can be of any further assistance regarding your concerns with the other staff members, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
I booked my van in at the Snodland…
I booked my van in at the Snodland depot for an MOT. I was greeted by Emma and Bill.
Both Emma and Bill have exceptional customer and should be praised for they way they handle customers.
Excellent job. 👍🏻👍🏻
July 21, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
This is great news, thank you for taking the time to leave Emma and Bill this lovely feedback. They are a credit to the team at Snodland.
Take care,
Laura Griffiths
Reply from Northgate Vehicle Hire - Snodland
Thank you for your review, and we appreciate you taking the time to support us. Bill will be thrilled to hear of your feedback and how he was able to deliver 5* service!
Take care,
Laura Griffiths
A huge thanks to Jade
A huge thanks to Jade, Emma, Bill and Dave at Northgate snodland branch. They are all a complete credit to your company. They went above and beyond to help me sort out a problem with my Northgate hire van, which is now resolved.
If you have a problem with your rental this team will be happy to help.
Thanks guys your the best 👍🏻 X
July 21, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to leave such excellent feedback, Steve.
Northgate will always put customers first, and I am delighted that Jade and the rest of the team at Snodland have demonstrated our ethos. I am sure that they will all be thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Very Helpful
Andy Mallard on site is amazing he helped me from first going into the office until leaving, giving constant updates and making sure all needs were met, very helpful and efficient, his customer service is second to none.
June 30, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to leave such an amazing review, Cherise.
Putting our customers first is what we do, and I am delighted that Andy has personified our ethos. I am sure that he, and the rest of the team at Snodland, will be overjoyed to see your positive comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Quick friendly service
July 6, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to leave such a great review, Stephen. I am sure that the team at Snodland will be delighted to see your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Please go elsewhere......
#####UPDATE 7TH JAN#####
Almost a month has now passed since I first reported a fault and I am still having to drive around in a vehicle that I am unsure is safe. In all this time, they have not bothered to contact me since my initial review or found me a replacement vehicle. They also knew that this was used a family vehicle but has made no difference. I raised a complaint and was told I would be contacted within 5 days but to no surprise, I wasn't. Unfortunately, it seems I am tied in a contract with them for another 2 years even though they are unable to provide me with a roadworthy vehicle which I am paying a lot of money for. My colleague also had his vehicle serviced yesterday and had to wait for 4hrs only to be told they would have to order in the oil for the oil change! Surely it's not difficult to know that you need oil when carrying out a full service. This will be another day of productivity wasted. As per review title, unless you want to waste valuable business time dealing with Northgate, please go elsewhere.
#####ORIGINAL REVIEW#####
Having driven their vehicles and dealt with hire/lease companies for over 25 years, I can hand on heart say that Northgate are by far the worst. I run a small fleet of 10 vehicles and every one of my colleagues who drives one of these, dreads every time they have to take it into their local depot. In the last week alone one of our drivers had to wait over 5hrs in the waiting room without even being given an update of what was going on, and this was just for a routine service. At the start of last week, my own car developed a fault which I reported to Northgate who advised they had no replacement for me. As the vehicle is still under manufacturers warranty, I had to book the vehicle in myself and arrange transportation to get back from the main dealers and then to collect the car. This went on for over a week and I did not receive one phone call from Northgate to assist in any way. Through no fault of Northgate, my brakes then started grinding which is obviously quite an important thing to get looked at. After only making a nuisance of myself was a courtesy vehicle found. When this turned up I refused it as it smelt of cigarettes as soon as I opened the door. My local branch, Snodland, advised that it only smelt of smoke 'a little bit'! I realise that on review sites such as this, you are going to get a mix of good and bad reviews but the incidents we have experienced in the last week or so are not out of the ordinary, I could write an essay. I fully expect to be contacted by Northgate customer services after they read this review, but why should it take something like this to get a problem resolved? All they are interested in is papering over the cracks so they can put a reply below saying that the issue has now been sorted. Whatever you do, do not get you're vehicles from Northgate. Don't say I didn't warn you..............
December 20, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Good morning Mr Wright,
Good morning Mr Wright.
Thank you for your updated review.
It is really disappointing to hear of the further issues you have brought to our attention. I can confirm that our Branch, and your complaint case handler has been in continuous contact with you through out with evidence of calls and emails to confirm this.
There has also been efforts made to swap you into a replacement vehicle, twice, the last of which you were unwilling to co-operate with the Team and terminated the call.
As I am sure you can appreciate, as a customer service team we receive a high volume of emails so therefore cannot always have view of an immediate issue. We aim to log all complaints within 24 hours, which I can confirm we did so on this occasion.
You have a complaint logged with us on QMS274424 and an update was provided on the 6/1/2022. Once all investigations are concluded, you will be updated accordingly.
Kind Regards,
Laura Griffiths
Matt Sims and Andrew James from the…
Matt Sims and Andrew James from the Snodland depot have gone above and beyond to accommodate the needs of our company, even the small gestures have had a impact on our operations. Communication has been key in enabling us to plan and assisting us to build a more harmonious working relationship. Thank you
October 27, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to leave such a marvellous review, Charlotte.
Putting our customers first is the very heart of what we do, and I am certain that Matt, Andrew and the team at Snodland will be thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Service is awful
Service is awful, van been in a week , no updates calls at all
October 21, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
We are really sorry to hear that you feel the service provided on this occasion has been unsatisfactory.
Unfortunately I am unable to locate your account from the information supplied.
Please could you contact us on customer.services@northgate.co.uk to allow us to open an investigation and obtain an update on your vehicle.
I look forward to hearing from you.
Thank you
Mike Parker
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