I went to see the band The Big Push at the 02 Victoria Wharehouse in Manchester. The Band was excellent but the venue was horrible. It has a capacity of 3,500 which isn’t particularly large but be... See more
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I am sorry but my experience wasn’t good. The guy serving me first in O2 store wasn’t really talkative. I sat with him for a while and he was just typing something in a computer then I asked him if he... See more
Company replied
We had a problem with our account. Fortunately we met Tom at the Trafford centre. He is the manager of O2 marketing street and invited us to meet Dante who was brilliant and sorted it out. Our thanks... See more
Company replied
Really quick and efficient from Caleb. Highly recommend talking to this guy when in the arndale store.
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit 5, 39 Market Street, M1 1WR, Manchester, England, United Kingdom
- 0161 834 4837
4.8
Excellent
94 reviews
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We had a problem with our account
We had a problem with our account. Fortunately we met Tom at the Trafford centre. He is the manager of O2 marketing street and invited us to meet Dante who was brilliant and sorted it out. Our thanks to your team and we will consider going back to O2 in the future. Many thanks to Tom and Dante
August 25, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Hi Roger, thank you for your review, we're pleased to hear that Tom and Dante helped you in resolving the issue with your account. It's great to know they made a positive impression and were able to help. We'll be sure to pass on your kind words and recognition to them both and thank you for taking the time to share your experience with us.
Great Service
Anees was very helpful and polite and was able to resolve my problem (along with Eldris!)
August 20, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that Anees and Eldris were able to help resolve your problem. It's wonderful to know that they were both helpful and polite throughout your experience and worked together to get everything sorted for you.
Providing friendly, knowledgeable, and effective support is what we strive for, so it's fantastic to hear that Anees and Eldris made such a positive impression.
We'll be sure to pass your kind feedback on to both Anees and Eldris, who will be delighted to hear that their assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3Se0KWx
📘 Facebook: https://bit.ly/4x9Rz8y
Thank you for choosing O2.
Anees was really helpful
Anees was really helpful , tried to get my issues resolved on the phone but the customer service was terrible , so I called instore and my issues were resolved and I left feeling content and happy , great customer service 😀
August 11, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Hi Liam,
Thank you for taking the time to leave a review.
We're delighted to hear that Anees was able to help get your issues resolved. We understand how frustrating it can be when you're unable to get the outcome you're looking for through customer services, so it's fantastic to know that Anees was able to step in, provide the support you needed, and leave you feeling content and happy.
Providing friendly, knowledgeable, and effective service is what we strive for, so it's wonderful to hear that Anees delivered such a positive experience.
We'll be sure to pass your kind feedback on to Anees, who will be delighted to hear that his assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4zeUyho
📘 Facebook: https://bit.ly/45ntkYw
Thank you for choosing O2.
Anees helped me today with the most…
Anees helped me today with the most professional customer service experience ever. He is always helping me with my problems.
August 7, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Thank you for your review Abiodun and happy to hear that Anees helped you with your query and provided a positive experience. Thank you again for your feedback and for taking the time to recognise Anees's service. 😊
Donte sorted out all my issues no other…
Donte sorted out all my issues no other store or customer service phone could sort
July 25, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Thank you for your feedback Dwayne and pleased to hear that Donte was able to resolve all of the issues you had been experiencing, especially after previous attempts through other channels had been unsuccessful. We're pleased that Donte was able to make such a positive difference, and we appreciate you taking the time to share your experience with us.
Reply from O2 - Manchester Market Street
Hi Lewis and thank you for your feedback. We're delighted to hear that Donte provided you with great customer service and we appreciate you taking the time to share your comments. Thank you for choosing O2.
Excellent customer service and very…
Excellent customer service and very polite and helpful
July 25, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Thank you for your feedback Becky and happy to hear that you received excellent customer service and found the support polite and helpful. We truly appreciate you taking the time to share your comments and thanks for choosing O2.
His work was excellent.
July 25, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Hi and thank you for your feedback. We're delighted to hear that you were pleased with the service you received and thank you for taking the time to share your comments about one of our agents. Thank you for choosing O2.
So happy with service provided by Donte.
July 24, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Thank you for your review Oley and happy to hear that you were pleased with the service provided by Donte. We appreciate you taking the time to share your experience and thank you for choosing O2.
Donte was very helpful and made me feel…
Donte was very helpful and made me feel at ease as I was struggling a bit. He sorted the problem very quickly.
July 24, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Hi, thank you for the review and pleased to hear that Donte was able to help and made you feel at ease. It's great to know he quickly resolved the issue and provided the support you needed. We'll be sure to pass your feedback on and thanks for taking the time to share you experience with us.
Friendly, efficient, accurate help
Friendly quick efficient and finally solved my issue
Anees and Idris were really friendly, locked in on helping me with my complicated issue and got it sorted super fast more than I was expecting after hours of being passed around virgin media and o2 on the phone.
I’m really ecstatic that I’ve finally got my issues sorted
July 23, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Thank you for your lovely review Lloyd and pleased to hear that Anees and Idris were able to get your issue resolved after the difficulties you'd experienced previously. Thank you for taking the time to share your experience and we'll be sure to pass this on to them to make their day.
Anees
Anees - Very helpful, quickly sorted out the blocked sim card and set up my new access to the phone. 5 stars - Manchester market st
July 23, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Hi Robbie, thanks for taking the time to leave a review.
We're really glad to hear that Anees was able to quickly resolve the issue with your blocked SIM and help get your phone set up again.
We'll be sure to pass your kind feedback on to Anees and the team at Manchester Market Street.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4pxu32i
Facebook: https://bit.ly/4flXSy8
very good service and solved my problem…
very good service and solved my problem in 5 min
July 22, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Thank you for your review Mariam and pleased to hear a member of our team helped resolve your issue quickly. Thank you for taking the time to share your experience with us.
Fantastic staff
Fantastic staff, great customer service received from Donte. Many thanks!
July 22, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Hi Susie and thank you for your review. We're happy to hear that Donte helped you with your query and we appreciate you taking the time to share your experience with us.
Reply from O2 - Manchester Market Street
Thank you for your review Rotimi and pleased to hear you received such good service and had a positive experience with our team. We really appreciate your feedback and thanks for choosing O2.
Very good service..
July 21, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Thank you for your feedback Ibrahin and happy to hear you was pleased with the service during your visit. We appreciate you taking the time to share your experience and look forward to helping you again in the future.
Reply from O2 - Manchester Market Street
Hi Belinda,
We're so glad to hear that you received great customer service and that your experience was a positive one. We really appreciate you taking the time to share your feedback.
If you do need anything in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wNcFZO
Facebook: https://bit.ly/4ffCvA3
Really helpfull and consistent approach
Really helpfull and consistent approach
July 21, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Hello Andrew,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that you're happy with the services that we offer — it’s always fantastic to receive positive feedback like this from our customers.
If you need any further assistance, please don’t hesitate to get in touch using one of the following methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4bWHbZh
Facebook: https://bit.ly/3TbnB5i
Sneed helped me out today and answered…
Anees helped me out today and answered all my queries. Should get a pay rise with the outstanding customer service he provides. Make him manager quick time please
July 20, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Hi Mohamed and thanks for the review! We're happy to hear that Anees was able to answer all your questions and provide such positive customer service. We'll be sure to pass on your kind words to him as it will certainly make his day! Thanks again for taking the time to share your feedback.
Very thourogh and efficient
Very thourogh and efficient . Lovely young man . Patient and very helpful
July 20, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Thanks for the review Anne and we're delighted to hear you received such thorough and helpful service from one of our agents. Thank you for taking the time to share your feedback and thanks for choosing O2.
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