I went to see the band The Big Push at the 02 Victoria Wharehouse in Manchester. The Band was excellent but the venue was horrible. It has a capacity of 3,500 which isn’t particularly large but be... See more
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I am sorry but my experience wasn’t good. The guy serving me first in O2 store wasn’t really talkative. I sat with him for a while and he was just typing something in a computer then I asked him if he... See more
Company replied
Very pleased with my experience today. I was helped quickly, and my O2 advisor Anees went above and beyond to help me switch a pay-as-you-go account to an eSIM, coming up with different solutions when... See more
Company replied
Really quick and efficient from Caleb. Highly recommend talking to this guy when in the arndale store.
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit 5, 39 Market Street, M1 1WR, Manchester, England, United Kingdom
- 0161 834 4837
4.8
Excellent
100 reviews
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Donte was very efficient
Donte was very efficient, clear and helpful. Thanks !
June 13, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Hello Anna,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eJlRbv
Facebook: https://bit.ly/3Ssh7yl
everyone was really friendly and helped…
everyone was really friendly and helped me with getting a new sim, Donte helped me access my o2 account as well
June 10, 2026
Unprompted review
Cancelling a phone bill
The online help for 02 is bad. But I store was good
June 10, 2026
Unprompted review
O2 Manchester - some of the best customer care received!
Donte was an absolute delight! He managed to recover my old phone number quickly and efficiently. Everyone at the store was incredibly kind and helpful. Genuinely cannot thank you enough! Highly recommend O2 to anyone looking for a fantastic phone provider
June 10, 2026
Unprompted review
Excellent did what I needed
June 10, 2026
Unprompted review
Great service today
Great service today - helped me with my phone and got me a better deal. :)
June 10, 2026
Unprompted review
Perfect service
June 10, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/43W9J0V
Facebook: https://bit.ly/4vTIEHB
Reply from O2 - Manchester Market Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4om7HAj
Facebook: https://bit.ly/4xp63Ck
Donte was extremely helpful
Donte was extremely helpful. He helped me transition from EE to O2 smoothly. As I am 85 years old this is much appreciated.
June 8, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods. 💙
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ogcEL6
Facebook: https://bit.ly/4ebNUPk
Absolutely amazing
Absolutely amazing, the help I received from Donte was ace. Thank you.
June 5, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Hi Dee Dee,
Thank you for taking the time to leave a review.
We're delighted to hear that you had such an amazing experience and that Donte provided such great support. It's wonderful to know that his help made such a positive impression and that he was able to assist you in a way that stood out.
Providing friendly, knowledgeable, and effective service is what we strive for, so it's fantastic to hear that Donte was ace and delivered the level of support you were looking for.
We'll be sure to pass your kind feedback on to Donte, who will be delighted to hear that his assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pCYyEc
📘 Facebook: https://bit.ly/4bbUOUi
Thank you for choosing O2.
Donte assisted me instore with multiple…
Donte assisted me instore with multiple problems which he has solved and also explained several things to me , never felt rushed
Excellent service
June 5, 2026
Unprompted review
Reply from O2 - Manchester Market Street
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3Qrf0ds
Facebook: https://bit.ly/4e1yej7
Donte was a very polite and helpful man
Donte was a very polite and helpful man
June 1, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/49GxQE3
Facebook: https://bit.ly/4fZtcon
Very good experience
Very good experience, Donte very helpful and sorted all my issues with my account
June 4, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone.
X https://bit.ly/4e3zYH3
Facebook: https://bit.ly/4vtWvUA
Reply from O2 - Manchester Market Street
Hi John,
Thank you for taking the time to leave a review.
We're delighted to hear that you received great service. Providing friendly, helpful, and efficient support is what we strive for, so it's wonderful to know that your experience was such a positive one.
We'll be sure to share your kind feedback with the team, who will appreciate your comments and recognition.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3RufRL6
📘 Facebook: https://bit.ly/4vXBfGU
Thank you for choosing O2.
Reply from O2 - Manchester Market Street
Hi Sonia,
Thank you for taking the time to leave a review.
We're delighted to hear that Donte provided great support. Delivering friendly, knowledgeable, and effective assistance is what we strive for, so it's wonderful to know that Donte was able to help and make your experience a positive one.
We'll be sure to pass your kind feedback on to Donte, who will be pleased to hear that his support was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fPOIeO
📘 Facebook: https://bit.ly/4yDWvE2
Thank you for choosing O2.
Reply from O2 - Manchester Market Street
Hi Faridah,
Thank you for taking the time to leave a review.
We're delighted to hear that you had a good experience and found the service to be excellent. Providing friendly, helpful, and efficient support is what we strive for, so it's wonderful to know that your experience was such a positive one.
We'll be sure to share your kind feedback with the team, who will appreciate your comments and recognition.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4x1uNPW
📘 Facebook: https://bit.ly/4wZ0aui
Thank you for choosing O2.
The rep that assisted me (donte) is…
The rep that assisted me (donte) is such a pleasant young man. Very patient and considerate.
June 1, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Thank you for your kind words 😊
We’re really pleased to hear Donte made such a great impression — we’ve passed your feedback on to him. I’m sure he’ll really appreciate it 💙
I went to see the band The Big Push - fantastic performance but a horrible venue
I went to see the band The Big Push at the 02 Victoria Wharehouse in Manchester. The Band was excellent but the venue was horrible. It has a capacity of 3,500 which isn’t particularly large but because of the layout and the pillars at least a 1000 of the audience can’t even see the stage and had to watch the band on tiny black and white monitors. As result when the band came on there were massive surges as the audience at the back pushed to see. Loads of people tried to push through to the front even though there was no room. I was near the front and got lifted of the ground twice because of people pushing behind me. Two fights broke out next to me because of people pushing in. The security at front was useless - there was a serious lack of staff and what there was did nothing to address the crush and violence that was happening. I have never felt so unsafe at a venue. At some point there will be a serious crush incident, with people killed or seriously injured. They need to put in proper screens so that the audience in the back can still experience the gig. Then there would be be this dangerous surging.
May 29, 2026
Unprompted review
Reply from O2 - Manchester Market Street
We’re very sorry to hear about your experience at the venue. Please be assured that your feedback is taken seriously, and we will review this matter. Thank you for bringing it to our attention we hope you won’t encounter such an experience again.
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